Total 172 process improvement manager job vacancies in Customer Service category in Malaysia

Main Purpose of the Job:

To improve Contact Centre Department function in term of system enhancements, call quality, overall work processes, and ensuring Contact Centre is in compliance with the Company policy and procedures.

Job Description:

• To assist Unit Head/Department Head on operation improvement project.
  Handling all projects that request by Unit Head or Department Head in term of testing and implementing.
• Report on operations performance in daily, weekly and monthly basis.
• Coordinator for DPR, IMS, and BNM guidelines to ensure Customer Care HQ and Regional are compliance to the procedures and guidelines.
• Conduct training for new and existing customer care officers.
• Conduct call monitoring and compilation for Customer Care HQ & Regional.
• To monitor new officers work progress and provide feedback from time to time.
• To review all work procedures from time to time and update it accordingly.
• Identify operation constraint & possible action plan.
• Ensure the operation is in compliance with internal policy and guideline as well as BNM requirements.

Job Requirement:

• Diploma or Bachelors Degree in any related disciplined
• Well verse in English and Bahasa Melayu
• Fresh graduate are welcome to apply as training will be provided.
• Technical knowledge in Contact Centre will be added advantage.
• Good communication and interpersonal skills.
• Good time management
• Strong analytical skill and able to work under pressure.
• Successful candidate will be based at Bangsar South office.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance
• Personal leave

Responsibilities:

• Manage day-to-day operations at Counter including:

–  Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection.

–  Floor management.

• POS/invoicing, self-collection of online purchases.
• Customer service.
• Booking of in-store facilities.
• Lead and manage a team of customer service staff to provide excellent service:

–  In-charge of rostering, evaluating performance, providing feedback, coaching, and motivating the team.

–  Be the Brand Ambassador with a strong floor presence, ensuring the team.

• maintains a high standard of grooming and appropriate conduct consistent with our brand image.

–  Enhance in-store experience and maximize sales conversion.

–  Handle customer feedback and provide service recovery where necessary.

–  Establish regular contact with distributors and maintain healthy relationships.

• Manage in-store company assets:

–  Keep visual merchandising and in-store POSM up-to-date and ensuring that housekeeping is up-to-standard.

• Manage and execute in-store activities:

–  Work closely with Marketing department for the execution of sales and promotional activities.

–  Proactively give suggestions to drive store traffic.

• Track and report store performance according to agreed KPIs.
• Assist leaders to arrange and setup the exhibition booth if necessary.

 

Requirements:

• Min. SPM Level
• Min. 3 years of relevant managerial experience in the retail/beauty industry
• Presentable and positive attitude
• Pleasant, outgoing and sociable personality with good interpersonal and customer service skill
• Proficient in MS Office.
• Experience in leading a team
• Willing to lead by example in all in-store initiatives and activities
• Results-driven, adaptable and flexible, able to work well under pressure and in challenging situations
• On a rotational scheduled basis
• Experience on event management is added value
• Able to perform shift duty including weekends & willing to work retail hours
• MRT station is within walking distance from company

Perks & Benefits

• Incentive and bonus
• Monthly Incentive
• Nearby public transport
• Central location
• Medical insurance
• Annual leave
• Sick Leave
• Personal development opportunities

職責：

• 管理櫃檯的日常運作，包括：

– 庫存管理：監控庫存變動，根據促銷和銷售預測訂購/補充庫存。

– 樓層管理。

• POS/發票、網購自提。
• 客戶服務。
• 預訂店內設施。
• 領導和管理客戶服務人員團隊以提供優質服務：

– 負責排班、評估績效、提供回饋、指導和激勵團隊。

– 成為品牌大使，擁有強大的現場影響力，確保團隊的安全。

• 維持高標準的儀容和符合我們品牌形象的得體行為。

– 增強店內體驗並最大限度地提高銷售轉換率。

– 處理客戶回饋並在必要時提供服務補救。

– 與經銷商建立定期聯繫並維持健康的關係。

• 管理店內公司資產：

– 保持視覺行銷和店內 POSM 保持最新狀態，並確保客房服務符合標準。

• 管理和執行店內活動：

– 與行銷部門密切合作，執行銷售和促銷活動。

– 主動提出建議以增加商店客流量。

• 根據商定的 KPI 追蹤和報告商店績效。
• 必要時協助領導安排、搭建攤位。

要求：

• 分鐘。 SPM 級別
• 分鐘。 3年零售/美容產業相關管理經驗
• 得體且積極的態度
• 個性開朗、外向、善於交際，具有良好的人際互動與客戶服務能力
• 精通 MS Office。
• 帶領團隊的經驗
• 願意在所有店內舉措和活動中以身作則
• 以結果為導向，適應力強，靈活，能夠在壓力和挑戰性的情況下很好地工作
• 按計劃輪換
• 活動管理經驗具有附加價值
• 能夠執行輪班工作，包括週末並願意在零售時間工作
• 地鐵站距離公司僅幾步之遙

津貼和福利

• 激勵和獎金
• 每月獎勵
• 附近的公共交通
• 中心位置
• 醫療保險
• 年假
• 病假
• 個人發展機會

Vacancy Overview

An opportunity exists for the role of a Temporary Process Support Assistant, within Work Management, with our client. This position is a 6 month contract, working 37 hours per week, except during the Outage period.

Nature and Scope

The Process Support Assistant will be working, in a small Process Support team, within Work Management. They will be required to carry out office clerical tasks.

Principal Accountabilities

Day-to-day:

• Printing, assembling and checking of Work Order Cards (WOCs) for the work week, a shutdown period and emergent work order cards.

• Cross referencing the WOCs with the plan and shutdown periods, recording on a tracking database, highlighting any discrepancies and progress within the Work Management Team.

• Assembly of work packages including checks for inconsistent slot references, specification issues, and superseded references. This includes peer checking each other's work.

• Running document change reports through our reporting software to identify documents that have changed revision since packs assembled. Locating relevant WOCs and progressing issues.

• General office administration tasks including running reports, issuing and filing of WOCs, photocopying, scanning and supporting the Work Management Team.

Knowledge, Skills, Qualifications, Experience

The applicant would, ideally, have experience of computers although training will be given on our systems.

The applicant would be required to possess a good attention to detail, be reliable and, as they would be working closely with other colleagues within a small team, good communication skills would be essential.

Generic working hours - 0830 - 1630hrs Monday - Friday; 08:30 - 16:00 Friday with a 30 minute lunchbreak.

During shutdown the successful candidate would be required to work on a Rota of 10 hour days / 6 days a week for approximately 8 weeks.

As a minimum, entrants will be educated to GCSE/National Qualification standards (or equivalent). Candidates with these qualifications that include 'C' and above grade in English and Mathematics will have an advantage.

Key Benefits working with Manpower:

• 36 days holiday accrual (pro-rata) including bank holidays
• Company pension scheme
• Access to Manpower's online training platform 'powerYOU', giving you access to hundreds of online training courses
• Opportunity to be selected for additional upskilling and career support through Manpower's MyPath programme
• Dedicated Manpower Account Specialist to provide support during your assignment

If successful, you will be employed by Manpower working on a temporary assignment at our client's site and will need to undergo vetting checks as well as a drug & alcohol test.

The Service Manager oversees adult services for individuals with autism and learning disabilities. This role ensures high-quality service delivery, compliance with standards, and efficient operations. The manager leads a team of care professionals, develops care plans, and collaborates with stakeholders to improve service outcomes.

Key Responsibilities:
Leadership: Lead and develop a team of care professionals, ensuring adherence to policies and ethical standards.
Service Delivery: Oversee care plans and promote person-centered care practices.
Operational Management: Manage daily operations, staff scheduling, and resource allocation.
Compliance: Ensure compliance with health and social care regulations and conduct regular audits.
Financial Management: Prepare and manage department budgets, ensuring cost-effective service delivery.
Stakeholder Engagement: Maintain relationships with service users, families, and external partners.
Qualifications:
Education: Level 5 Health and Social Care Management Certificate.
Experience: 5+ years in health and social care management, focusing on autism and learning disabilities.
Skills: Strong leadership, communication, and problem-solving skills.

Location: Fishermead Centre and Springfield House, Milton Keynes
Working hours: Minimum of 40 hours per week
Interview Date: 12th June 2024
Are you an experienced manager with a passion for people? Do you have proven experience in developing staff teams and implementing change? Do you have experience in working with vulnerable people?
We are looking for a Service Manager to lead two staff teams in our supported housing services in Milton Keynes. While the successful applicant will have practical experience in change management, they will also be enthusiastic, a good communicator, passionate and positive.
Job Summary: The post covers two services for people experiencing homelessness – Fishermead Centre a 20 bedded Supported housing unit for people experiencing Homelessness and Springfield House, supported accommodation young parents and their children
Key Responsibilities: This role is vital to the success of the projects providing leadership and inspiration to the staff and encouraging an enabling environment, leading in psychologically informed practice within the values of The Salvation Army. The role requires liaison with the Local Authority Commissioners; as well as other agencies.
The successful candidate(s) will be able to demonstrate:

NVQ4 or equivalent in a related field;
Proven experience of managing teams;
Excellent communication skills;
Knowledge of health and safety;
Understanding of funding in supported housing;
Ability to build positive partnerships.

This role has an “occupational requirement” that the successful candidate must be a practising and committed Christian
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK and enhanced with the barred list adult and child workforce DBS Disclosure
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Apply Now
















Service Manager


Clayton, VIC


With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry.    Today, we lead the way with great products, unrivalled product support and, of course, the best asset in business, our people.   We are currently seeking an inspiring leader to take on the vital position of Service Manager of our Clayton branch. You will be a strong collaborator who thrives under pressure and is focused on HSE, people and our customers needs .   ABOUT THE ROLE   We have an exciting leadership opportunity for an






... Click here to view more detail / apply for Service Manager

The Service Manager oversees adult services for individuals with autism and learning disabilities. This role ensures high-quality service delivery, compliance with standards, and efficient operations. The manager leads a team of care professionals, develops care plans, and collaborates with stakeholders to improve service outcomes.

Key Responsibilities:
Leadership: Lead and develop a team of care professionals, ensuring adherence to policies and ethical standards.
Service Delivery: Oversee care plans and promote person-centered care practices.
Operational Management: Manage daily operations, staff scheduling, and resource allocation.
Compliance: Ensure compliance with health and social care regulations and conduct regular audits.
Financial Management: Prepare and manage department budgets, ensuring cost-effective service delivery.
Stakeholder Engagement: Maintain relationships with service users, families, and external partners.
Qualifications:
Education: Level 5 Health and Social Care Management Certificate.
Experience: 5+ years in health and social care management, focusing on autism and learning disabilities.
Skills: Strong leadership, communication, and problem-solving skills.

The Service Manager oversees adult services for individuals with autism and learning disabilities. This role ensures high-quality service delivery, compliance with standards, and efficient operations. The manager leads a team of care professionals, develops care plans, and collaborates with stakeholders to improve service outcomes.

Key Responsibilities:
Leadership: Lead and develop a team of care professionals, ensuring adherence to policies and ethical standards.
Service Delivery: Oversee care plans and promote person-centered care practices.
Operational Management: Manage daily operations, staff scheduling, and resource allocation.
Compliance: Ensure compliance with health and social care regulations and conduct regular audits.
Financial Management: Prepare and manage department budgets, ensuring cost-effective service delivery.
Stakeholder Engagement: Maintain relationships with service users, families, and external partners.
Qualifications:
Education: Level 5 Health and Social Care Management Certificate.
Experience: 5+ years in health and social care management, focusing on autism and learning disabilities.
Skills: Strong leadership, communication, and problem-solving skills.

The Service Manager oversees adult services for individuals with autism and learning disabilities. This role ensures high-quality service delivery, compliance with standards, and efficient operations. The manager leads a team of care professionals, develops care plans, and collaborates with stakeholders to improve service outcomes.

Key Responsibilities:
Leadership: Lead and develop a team of care professionals, ensuring adherence to policies and ethical standards.
Service Delivery: Oversee care plans and promote person-centered care practices.
Operational Management: Manage daily operations, staff scheduling, and resource allocation.
Compliance: Ensure compliance with health and social care regulations and conduct regular audits.
Financial Management: Prepare and manage department budgets, ensuring cost-effective service delivery.
Stakeholder Engagement: Maintain relationships with service users, families, and external partners.
Qualifications:
Education: Level 5 Health and Social Care Management Certificate.
Experience: 5+ years in health and social care management, focusing on autism and learning disabilities.
Skills: Strong leadership, communication, and problem-solving skills.

The Service Manager oversees adult services for individuals with autism and learning disabilities. This role ensures high-quality service delivery, compliance with standards, and efficient operations. The manager leads a team of care professionals, develops care plans, and collaborates with stakeholders to improve service outcomes.

Key Responsibilities:
Leadership: Lead and develop a team of care professionals, ensuring adherence to policies and ethical standards.
Service Delivery: Oversee care plans and promote person-centered care practices.
Operational Management: Manage daily operations, staff scheduling, and resource allocation.
Compliance: Ensure compliance with health and social care regulations and conduct regular audits.
Financial Management: Prepare and manage department budgets, ensuring cost-effective service delivery.
Stakeholder Engagement: Maintain relationships with service users, families, and external partners.
Qualifications:
Education: Level 5 Health and Social Care Management Certificate.
Experience: 5+ years in health and social care management, focusing on autism and learning disabilities.
Skills: Strong leadership, communication, and problem-solving skills.

Service Manager - Supported Living (Bristol)

£ 36000 - 38000

Looking for a rewarding career helping those with complex needs & learning disabilities?

We are!

• Support clients in Bristol with independence & decision-making
• Lead & motivate a supportive team
• Competitive salary & benefits package

You'll be great if you have:

• Experience in learning disabilities, autism, and complex needs
• Leadership & management skills
• Strong communication & relationship building

Must-haves:

• NVQ Level 5 (or working towards)
• Management experience
• Driver's license

Ready to make a difference?

• Apply Now!

Contact Sara: 01179486300

Brook Street Social Care

#Stroud #MentalHealth #ComplexNeeds #CareJobs

Job Title: Service Manager
Location: Redhill
Type: Permanent
Hours: 35 hours per week (Monday - Friday)
Salary: Up to £48,000 per annum

Are you ready to lead with purpose and drive meaningful change? Join our client's team and inspire a dedicated group to empower residents in living life on their terms.

They are a charitable organisation dedicated to enhancing the lives of individuals with brain injuries across the UK. Their comprehensive range of services, including assessment centres, rehabilitation units, and hospitals, utilises expert neurorehabilitation to aid individuals in reclaiming lost skills and achieving personal milestones. Their commitment extends to individuals affected by various forms of brain injury, be it through trauma, illness, substance misuse, and more.

Their team is united by a shared passion for their mission. Within their services, you'll find a vibrant team dynamic and exceptional colleagues who consistently collaborate and support one another.

The Role:

Our client serves as a specialised brain injury rehabilitation centre, providing individuals with a 12-week assessment period followed by tailored rehabilitation programmes to facilitate their recovery journey. The facility comprises sixteen en-suite bedrooms, independent living units, fully equipped rehabilitation kitchens, communal lounges, activity rooms, therapy spaces, and a serene private garden to foster healing and progress.

As they look towards the future, they seek a leader who can spearhead both organic and planned transformations within the service, while also promoting the facility to potential commissioners and referrers.

About You:

They are seeking an individual who possesses:

• Registration as a Manager along with a QCF (NVQ) Level 5 Diploma in Health and Social Care or equivalent.
• Demonstrable experience in overseeing high-quality, multi-site residential services.
• A firm dedication to person-centred care and fostering independence.
• Proficiency in budget management and financial systems.
• A proven track record in team leadership, performance management, and staff development.

Benefits Include:

• Competitive salary of up to £48,000 per annum
• 38 days annual leave (inclusive of bank holidays)
• Group life assurance
• Eye voucher scheme
• Company pension
• Long service and staff awards
• Nationwide employee discounts, including dining and shopping
• Blue Light Card benefits for NHS, emergency services, social care sector, and armed forces personnel.
• Comprehensive employee wellbeing support and career development opportunities.

Join them in making a difference. Apply now through Sanctuary Personnel.

**Please note that Eden Futures is not able to offer Sponsorships at this time.**
We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness.​

We are looking to recruit a Service Manager within our Supported Living Services based in Cleethorpes. As the Service Manager you will be responsible for providing clear and structured day to day leadership, and support to the local team to ensure the highest quality of service is delivered.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Benefits Include:

• Take your Birthday off plus 25 days holiday
• Free DBS Check
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Opportunities to develop through Eden’s Aspire programmes such as our Leadership Development Programme
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

Main Responsibilities

• Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care
• Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture
• Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs
• Work in conjunction with the training team to ensure all staff receive the correct training
• In conjunction with the management team, recruit and select new staff taking an active part in the interview process
• Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations
• Attend interviews for potential new packages of care and support as required with the senior management team
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users
• Implement induction/assessment programmes for all new service users, in conjunction with the wider management team
• Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures
• Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.)
• Always promote a professional image of the service and the Company.
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc
• Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support
• Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services)

The Ideal Candidate

• Strong supervisory skills with the ability to support and develop a team
• Be qualified to a minimum standard of Level 2 in Health and Social Care
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
• Ability to work effectively in a fast paced, demanding role

“Build your future & create a change”



About the company:


Cartrefi was established as a not-for-profit charity in 1989 by a group of parents and activists.?We mainly support people with learning disabilities in Wales.? The company currently employs 1200 employees, 650 people we support and 1000s of friends, family and supporters. We are an innovative organisation that encourages the people we support, its employees and members of the community to be in control of one of Wales’ largest support providers. Our Values of Respect, Enable and Safeguard are embedded in all that we do.


Benefits:




Attractive salary from £28,590.45


Career progression opportunities


Company Pension Scheme


Healthcare Plan


Employee Assistance Programme and wellbeing support


Fully paid in house management training provided


Paid DBS and SCW registration fees


Cooperative events and activities such as “Cartrefi fest”







Job Responsibilities:


The Service Manager is responsible for the day-to-day operation of the service. Your focus will be on promoting independence for the people we support and enabling them in an innovative, person-centred and flexible way.




You will provide motivational leadership and direction to your team, enabling them to give quality, person centred support. You will build positive relationships with all stakeholders and put our vision and values into action to deliver an excellent service.



Your skills and experience will include:?




Excellent people skills


Be reliable and committed


Be able to communicate professionally and empathetically?


Be able to work under pressure


Be able to work well as a member of a growing team


Sleep ins, evening and weekend work may be required.


You will be required to be a car driver and prepared to travel across the region


Care management experience is essential



QCF level 3 and willing to work towards Level 5.







Due to the nature of this work, we are required by legislation to obtain an enhanced disclosure from the Disclosure & Barring Service for all successful applicants.


We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible