Total 361 process improvement manager job vacancies in Customer Service category in Malaysia

JOB DESCRIPTION

Service Customer:

· Interact with customers in a professional and courteous manner to understand their requirements.

· Address customer inquiries and concerns promptly and effectively.

· Ensure customer satisfaction by providing high-quality service and support.

Analyze Customer Profile:

· Conduct thorough analysis of customer profiles, including their needs, objectives, and challenges.

· Utilize various tools and methodologies to gather relevant data and insights.

· Identify key areas for improvement or opportunities for optimization.

Provide Solutions and Advice:

· Develop customized solutions and recommendations based on the analysis of customer profiles.

· Communicate findings and proposed strategies clearly and persuasively to customers.

· Collaborate with internal teams to implement solutions and support customers throughout the process.

Maintain Documentation:

· Document all interactions, analysis, and recommendations accurately and comprehensively.

· Keep records of customer profiles, preferences, and historical data for future reference.

· Ensure confidentiality and security of customer information at all times.

Perks & Benefits

• Health insurance
• Opportunities for promotion
• Professional development
• Work from home

Supplemental pay types:

• Commission pay
• Performance bonus
• Retention bonus
• Signing bonus

職位描述

服務客戶：

· 以專業和禮貌的方式與客戶互動，並了解他們的需求。

· 及時有效解決客戶的詢問和疑慮。

· 透過提供高品質的服務和支援來確保客戶滿意度。

分析客戶檔案：

· 對客戶概況進行徹底分析，包括他們的需求、目標和挑戰。

· 利用各種工具和方法來收集相關數據和見解。

· 確定需要改進的關鍵領域或最佳化的機會。

提供解決方案和建議：

· 根據客戶資料分析制定客製化解決方案和建議。

· 向客戶清晰且有說服力地傳達調查結果和提議的策略。

· 與內部團隊合作實施解決方案並在整個過程中為客戶提供支援。

維護文件：

· 準確、全面地記錄所有互動、分析和建議。

· 保留客戶資料、偏好和歷史資料的記錄以供日後參考。

· 始終確保客戶資訊的機密性和安全性。

津貼和福利

• 健康保險
• 晉升機會
• 專業發展
• 在家工作

補充工資類型：

• 佣金支付
• 績效獎金
• 保留獎金
• 簽約獎金

Contribute to AACC quality and performance improvement, taking a lead for identified areas, where agreed across the business admin function. Collating findings from complaints and feedback to share lessons learned and improve service delivery. Deliver against specified organisational objectives and projects, achieving quality outcomes, prioritising workload to deliver within specified timelines. Contribute to short, medium and long-term business plans. Work proactively with AACC senior management to ensure operational delivery and compliance with key performance indicators and other performance metrics. Manage and regularly monitor operational trackers to ensure they are accurate and updated contemporaneously. Provide high quality information, analysis and feedback, often requiring high levels of concentration. Contribute to the development of ongoing performance strategies and the further development and implementation of improvement programmes. Control and audit for business administrative functions, including remedial actions and training to address service deficiencies. Supporting the development of performance and governance strategies and the development and implementation of improvement programmes to improve performance and governance Deputises as required for Deputy Head of AACC Business Admin. Lead on and manage, specific improvement projects that contribute to wider work plans and programme initiatives. Develop robust communication mechanisms with key stakeholders and service users to ensure a proactive, collaborative approach is adopted to managing pressures to support the Lincolnshire health community and drive quality improvement. Support the team to ensure that the portfolio of tasks/projects is planned, managed and delivered effectively and timely. Working closely with clinical managers to improve process and ensure delivery target and KPIs are consistently met. Ensure accurate and open communication and co-ordination with a range of organisations and individuals, including communication of risks, issues and dependencies, including briefings andreports where required by regular contact with the teams, stakeholders, and Communications & Engagement Team. Support the development of internal and external communications. To ensure that within the AACC administrative team, all duties are carried out and recorded on the relevant systems in line with internal policies and procedures. Lead on the preparation of relevant correspondence andpapers,as directed by Line Manager. Responsible for organising and facilitating meetings for the department which may be complex, sensitive, political, and contain contentious information. Participate in relevant internal working groups/projects, services and initiatives with the aim of providing information and analytical advice to the team. Update, maintain, organise, gather and analyse information to /meet future organisational and team needs by identifying best professional practice. Provide coordination of and participate in relevant meetings, reporting attendance and providing information, feedback and advice where requested. Work with members of the team and key stakeholder to investigate the causes of any variance from plan/delivery targets and contribute to the implementation of solution. Support and inform teams on the targeting of resources, monitoring, implementing, evaluating and delivery of plans by providing sophisticated, high-quality information and analysis. Contribute to the financial delivery of the service ensuring it is cost-effective and delivered on time whilst working to an ethos of value for money and greater efficiency. Identify opportunities for lean working and streamlining processes. The post holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the service and the organisation.

Vacancy Overview

An opportunity exists for the role of a Temporary Process Support Assistant, within Work Management, with our client. This position is a 6 month contract, working 37 hours per week, except during the Outage period.

Nature and Scope

The Process Support Assistant will be working, in a small Process Support team, within Work Management. They will be required to carry out office clerical tasks.

Principal Accountabilities

Day-to-day:

• Printing, assembling and checking of Work Order Cards (WOCs) for the work week, a shutdown period and emergent work order cards.

• Cross referencing the WOCs with the plan and shutdown periods, recording on a tracking database, highlighting any discrepancies and progress within the Work Management Team.

• Assembly of work packages including checks for inconsistent slot references, specification issues, and superseded references. This includes peer checking each other's work.

• Running document change reports through our reporting software to identify documents that have changed revision since packs assembled. Locating relevant WOCs and progressing issues.

• General office administration tasks including running reports, issuing and filing of WOCs, photocopying, scanning and supporting the Work Management Team.

Knowledge, Skills, Qualifications, Experience

The applicant would, ideally, have experience of computers although training will be given on our systems.

The applicant would be required to possess a good attention to detail, be reliable and, as they would be working closely with other colleagues within a small team, good communication skills would be essential.

Generic working hours - 0830 - 1630hrs Monday - Friday; 08:30 - 16:00 Friday with a 30 minute lunchbreak.

During shutdown the successful candidate would be required to work on a Rota of 10 hour days / 6 days a week for approximately 8 weeks.

As a minimum, entrants will be educated to GCSE/National Qualification standards (or equivalent). Candidates with these qualifications that include 'C' and above grade in English and Mathematics will have an advantage.

Key Benefits working with Manpower:

• 36 days holiday accrual (pro-rata) including bank holidays
• Company pension scheme
• Access to Manpower's online training platform 'powerYOU', giving you access to hundreds of online training courses
• Opportunity to be selected for additional upskilling and career support through Manpower's MyPath programme
• Dedicated Manpower Account Specialist to provide support during your assignment

If successful, you will be employed by Manpower working on a temporary assignment at our client's site and will need to undergo vetting checks as well as a drug & alcohol test.

Please see the attached job description and person specification for full details of the duties and responsibilities of the role.

Please see the attached job description and person specification for full details of the duties and responsibilities of the role.

We're a specialist company in various Vacuum Technology applications, as well as a keen innovator in Waste Management technology for sustainable environment.

Due to business expansion we're hiring.

· Woodlands / Marsiling Area

· Industrial Vacuum Equipment and System Applications, Waste Management Automation Systems.

· Handphone Allowance

· Transport Allowance (Own Transport)

Job Descriptions

· Responsible for the daily service operations of the company;

· Plan, supervise, execute and follow-up on all servicing actions and schedules;

· Lead and supervise engineers to carry out site servicing and operations.

· Perform installation, testing, troubleshooting of vacuum equipments.

· Carry our preventive maintenance work for company and client sites.

· Capable of handling situational problems, looking into customer’s complaints and initiating corrective actions.

· Conduct On-Site maintenance services including Preventive Maintenance (PM) & Corrective Maintenance (CM)

· To prepare reports, documentation, quotation for site works.

· To perform troubleshooting independently.

· Ensure the compliance to ISO Standards and processes, WHS regulations, Code of Practices, Standards (QA/QC requirements) and Safe Management Measures;

· Prepare, submission and filing of related reports such as Risk Assessment (RA), Method of Statement (MOS), Manpower Appointment, Permit to Work and etc;

· Ensure all documentation of records are up to date and filed accordingly;

· Any other duties assigned by the Management from time to time.

Qualifications/Requirements:

· Minimum Higher NITEC/NTC2 or Diploma in Electrical Engineering with 5-8 years' relevant experience.

· Candidate must possess at least Higher NITEC/Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical) or equivalent.

· Understanding of Electrical / Pneumatics / Hydraulics systems

· Understanding of electrical single line diagrams.

· On-the-job training will be provided

· Software knowledge: Microsoft Word, Excel, Powerpoint;

· Must be dynamic, innovative, meticulous with positive working attitude, strong interpersonal and communication skills;

· Possess Building Construction Safety Supervisor Certificate will be preferred

· Possess Work-At-Height Supervisor/Assessor certificate will be preferred

· Possess Confined Space Assessor will be preferred

· Possess Lifting Supervisor will be preferred

· With a valid Singapore Class 3 driving license and own transport will be of advantage.

Desired Characteristics:

· Able to converse in English and Mandarin to liaise with Mandarin speaking associates

· A team player and willing to learn

· Singaporeans preferred

Please indicate the below information in your resume: Current & Expected Salary Reason(s) for leaving Notice Period / Availability to commence work We regret only short-listed candidate will be notified. All applications will be treated with the strictest confidence.

Lead, collaborate, and nurture.

Leading a Team of dedicated, professional early childhood education professionals? Tick. Developing a thoughtful culture when the entire Team is passionate about supporting children to be brave, curious, and imaginative in their learning? Tick. Nurturing relationships with children, families, and your Team to provide the best experience young children can have? Big tick.

If you put a tick next to those questions, becoming the Centre Manager at Guardian is your next role. Centre Managers touch every aspect of life at Guardian. Through leading, collaborating, and nurturing, Centre Managers help us deliver on the day-to-day goal of providing amazing learning experiences in a safe and secure environment. You will be part of a nationwide Team that has the cherished privilege of supporting the education and growth of young children. Joining Guardian means having a great place to work, filled with thoughtful colleagues and exciting opportunities to grow and develop your career. Our benefits include:

Lead your ongoing professional development and learning through exceptional coaching, conferences, mentoring, and career advancement opportunities.
Use your skills and experience to drive business performance that supports sustainable investment in our practice, Centres, and Teams.
Collaborate with professional Educators and Teachers through workshops and meetings to share best practice and learn from each other as you innovate in early childhood education programs based on exploration, discovery, and play.
Lead decisions about resourcing and the education environment for children.
Enjoy a competitive salary and financial benefits including attractive remuneration packages, generous childcare discounts, recognition and rewards, and an employee referral program
Guardian Degree program - We can support you by offering paid study, flexible work hours, guardian mentors and reimbursement of course fees, because we want to see you succeed. (Terms & conditions apply)
WHEREFIT - 2,000 discounted corporate offers at up to 50% off for gyms, studios, activewear, healthy meals, beauty and more...
Paid first aid courses and renewals 
$70,000 + plus super

The Opportunity

Guardian Childcare and Education is looking for Centre Managers across Australia in the following states: NSW, VIC, ACT, SA, and QLD  

Working closely with your Team of Teachers and Educators, you will enjoy:

Leading a professional Team to create a safe and secure environment where children are supported to be brave, curious, and imaginative in their learning.
Building lasting and meaningful relationships with families so they feel informed and sure their children are receiving the best education and care in the community.
Developing an exceptional culture of quality and safety that makes Guardian the Centre of choice in your community.
Contributing to making your Centre an example of why Guardian is driven by its mindsets of being brave, positive, thoughtful, and professional in all aspects of what we do.
Using your leadership and business skills to make your centre financially sustainable, as Guardian invests 100% of profits into more high-quality education for young children across Australia.
To be considered, you will have:

A completed Diploma in Children's Services and/or Bachelor of Education (or working towards)
Prior experience working in a long day-care centre in a leadership role.
Sound, practical working knowledge and implementation of the NQF and the EYLF.
Budget and financial accountability experience
Current First Aid and Asthma and Anaphylaxis certificates, and current Working with Children check.
Apply now

Take a positive step and apply now to join Guardian Childcare & Education.

Referrals

We offer referrals for Guardian employees so join us and bring a friend to refer and earn. For more details, visit: guardian.edu.au/careers/refer-your-friends

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers.

We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment centers. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Work Hours

As a Centre Manager, you'll enjoy a 5-day work week, including a weekend. Here's what your typical week looks like:

• Weekdays: 12.30pm to 9.30pm (inclusive of one-hour meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one-hour meal break)
• You'll have one weekday off and one weekend off each week
• Weekly team meeting weekly to brainstorm and collaborate on enhancing operational efficiency and customer experience.

Job Requirements

• Diploma or degree in any discipline
• Min. 3 years experience in the industry. Management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset

What we offer:

• Competitive salary package.
• Performance-based incentives.
• Opportunities for professional growth and advancement.
• You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon 1 year of service.
• Fully-stocked Pantry
• Monthly Birthday Celebration
• Team Bonding Activities
• Exclusive staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive staff discounts with various participating merchants

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.

Sanctuary Personnel, an innovative and committed recruitment agency, has a new permanent position available for a full-time Service Manager based in a Residential home in Dover.

The salary for this permanent Service Manager role is £36,000.

Main Duties:

• This exciting new development will be home to four adults on the ground floor with profound and multiple learning difficulties (PMLD) requiring complex 24/7 care. You and your team will be supporting them to live as independently as possible in the community and support them to create their own home
• On the first floor, there will be two one-bed flats, for those with more mild to moderate difficulties who are able, with support, to live more independently and will be separate from the ground floor support
• You will have the amazing opportunity to be part of the setup, planning of the service and building a positive and dedicated team over the next few months.

Key Responsibilities:

• Have a genuine desire to help, develop and maintain high quality service provision for the people we support in this service appropriate to their assessed needs
• Have the skills and commitment to coaching and developing a new team, with an emphasis on Practice Leadership to develop and align best practices
• Understands the balance between keeping people safe and positive risk taking.
• Has knowledge of the legal framework that apply in this service (e.g. DoLS, capacity and best interest requirements)
• Qualification to NVQ level 3, QCE level 5 or be willing to obtain this.
• Able to look at budgets and financial information to support the service remain financially viable

Benefits you can Expect:

• High quality training that supports your career development.
• Paid enhanced DBS check.
• Flexible working.
• Shopping discount via Blue Light Card and The Benefits website.
• Up to 28 days paid annual leave (pro rata).
• Contributory pension scheme with life assurance.
• Free and confidential 24/7 access to a health portal, counselling and support.
• Recommend a Friend scheme – earn up to £500

Contact:

This job is advertised by Harry Smy; if you are interested in this position please click above to apply now.

We welcome applications within a residential or supported living setting from care home managers, deputy managers, care coordinators, key workers, childcare workers and more as we might have other roles applicable to you.

Due to the high volume of applications we receive, regretfully we are only able to respond to candidates who meet our clients' requirements.

As a pioneer of diverse recruitment, Sanctuary Personnel is proud to encourage applicants from diverse backgrounds as our pool of candidates is very much reflective of the clients that candidates will support within their role. This very much played a significant in previously winning ‘Best Candidate Care’ at the Recruiter Awards as well being a two-time finalist for the same award.

Sanctuary takes great pride in building candidate and client relationships that promote Equality, Diversity and Inclusion (EDI).

With recruitment consultants and all other employees undertaking annual online training on EDI and many other compliance training courses, Sanctuary is best placed to undertake a fair and thorough selection process.

Reasonable Adjustments:

If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process and into your work placement.

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers.

We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment centers. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Work Hours

As a Centre Manager, you'll enjoy a 5-day work week, including a weekend. Here's what your typical week looks like:

• Weekdays: 12.30pm to 9.30pm (inclusive of one-hour meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one-hour meal break)
• You'll have one weekday off and one weekend off each week
• Weekly team meeting weekly to brainstorm and collaborate on enhancing operational efficiency and customer experience.

Job Requirements

• Diploma or degree in any discipline
• Min. 3 years experience in the industry. Management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset

What we offer:

• Competitive salary package.
• Performance-based incentives.
• Opportunities for professional growth and advancement.
• You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon 1 year of service.
• Fully-stocked Pantry
• Monthly Birthday Celebration
• Team Bonding Activities
• Exclusive staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive staff discounts with various participating merchants

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.

Care Manager – Up to £58,300 per annum - Park Avenue Care Home

We have an exciting opportunity for a Nurse Qualified Care Manager to work closely with the Home Manager and well-established, hardworking team at our Park Avenue Care Home Bromley, Kent – currently rated ‘GOOD’ in all KLOE’S by CQC.

Excelcare is a family-owned care home group established for over 34 years. We provide the highest standards of care to older people with a range of needs including dementia, physical disabilities, and mental health issues. By joining us you will become one of the ‘family’ and in return for your dedication and hard work you can expect:

· Salary: Up to £58,300 per annum.

· 45 hours a week from Monday – Sunday

About the role:

The Care Manager will provide leadership on all issues relating to clinical excellence. Coordinating and coaching staff to ensure that effective nursing and care services are provided, quality standards are continually improved, and clinical outcomes are recorded and measured.

As the Care Manager, you will ensure that your team is well supported and happy in their roles, as this will help them to provide quality care for the people living in our homes. You will also need to be passionate about providing high quality care, ensuring the lives of the people living in our homes are continually enriched.

Park Avenue Care Home is a welcoming 51 bed care and nursing home that provides a range of respite care, long-term residential dementia care, nursing care, nursing dementia care and end of life care.

Our spacious, modern home is tastefully decorated and well known for its bright and welcoming environment where residents and team members, many of whom live locally in areas such as Petts Wood, Beckenham and Catford, thoroughly enjoy celebrating our close links with the local community. Our focus is always ensuring the special people who live in our home, spend their days enjoying the things they love and having a great quality of life.

https://www.cqc.org.uk/location/1-122198058?referer=widget3

What we are looking for from you:

· Registered Nurse – RGN, qualified with active PIN

· Experienced within a nursing/care home setting for older people.

· Extensive clinical knowledge

· Sound knowledge of CQC Regulations and legislation

· Excellent organisations and planning skills.

What we offer in return for your hard work:

· 25 Days holiday plus bank holidays

· Free parking

· DBS Certificate paid for by Excelcare*

· Contributory Pension Scheme

· Discretionary Company Bonus Scheme

· Annual Salary Review

· Comprehensive Induction Program

· Refer a Friend Scheme rewarding up to £500 for every person you refer*

· Team Appreciation Days

· Long service awards

*Terms & Conditions apply

To find out more about our beautiful home please click the link: https://www.excelcareholdings.com/care-homes/our-care-homes/london/park-avenue-care-home

If this sounds like the role for you, please apply online today.

For further details about this role, please see the attached job description and person specification.

Busy Bees at Bentleigh East Busy Bees at Bentleigh East welcomes you with modern environments and thoughtfully designed learning spaces where children are encouraged to ignite their sense of curiosity and discovery. Our 81 place centre is looking for the next superstar Early Childhood Educator, looking for the security of a permanent role and the next step in their career. Don't miss the opportunity to join this wonderful service and team and become a part of their Hive!?

Our Service is seeking a dynamic, passionate & confident leader in the Early Childhood Industry who strives to excel and leads by example, setting high industry standards for their team. If you are a Service Manager who is passionate about their work, looking for your next amazing career step, or a 2IC looking to step up & make their mark in the Industry, we want to hear from you. Apply Now!

Key ... Click here to view more detail / apply for Service Manager

Job Title: Service Manager
Contract Type: Permanent
Salary: £35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role)
Working Hours: Full time 37.5 hrs per week
Working Pattern: Monday-Friday 9am-5pm
Location: Swindon

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Service Manager

This role is based in a supported housing environment with a vulnerable and diverse group of customers.

You will manage a team of support staff working Monday-Friday 9-5 across three schemes in Swindon.

All three schemes are commissioned to provide low-medium housing-related support. Two schemes provide services for young parents aged 16-25 and the third service provides services for customers aged 18+ with learning disabilities.

As Service Manager, it would be your job to provide motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

About you

We are looking for someone with:

• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
• Have conflict resolution skills and be confident and consistent when making decisions
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.