Total 56 Others/Any it analyst job vacancies in Malaysia

JOB DESCRIPTION:-

• Assist IT Manager on troubleshoot hardware, software and network operating system.
• Provide orientation to new users of existing technologies.
• Assist IT Manager on control the computer system budgets and expenditure.
• Assist IT Manager on setup and support for CCTV system for admin department.
• Assist IT Manager to ensure all IT hardware are dismantled and secured prior to authorize disposal.
• Prepares technical reports by collecting, analysing, summarizing information and trends to identify potential issues or requirement for improvement or upgrade.
• Perform other related duties as required during working hours.

JOB REQUIREMENTS:-

• Sound understanding of computer systems (software/hardware), networks etc.
• Candidate must possess at least Advanced Diploma in information technology or equivalent.
• At least 1 year of working experience in the related field is required. 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Open culture
• Paid training and development

We are looking for an analytical, Collection and Recovery operationally experienced Strategy Specialist to bridge the gap between our debt collection platform and our clients’ day-to-day collection operations.

This role combines functional consulting, collections operations advisory, workflow optimization, and client engagement. The successful candidate will become a subject matter expert in our platform, understanding its features, workflow configuration, automation capabilities, and operational logic in depth.

You will work closely with clients onsite to observe how collection teams utilize the system in real operational environments, identify inefficiencies or process gaps, and recommend data-driven collection strategies and workflow improvements that enhance recovery performance, operational productivity, and user adoption. This role is ideal for candidates with strong exposure to collections operations, banking recovery, debt collection strategy, or functional consulting within enterprise software environments.

Key Responsibilities

Product & Functional Expertise

• Undergo intensive internal training to master our own debt collection platform, including workflow configurations, business rules, automation logic, segmentation strategies, and operational features
• Develop a strong understanding of how system configurations and workflow designs impact operational efficiency and recovery performance
• Serve as a functional subject matter expert (SME) for internal teams and customers during implementation, optimization, and post-go-live support phases

Client Operations Advisory

• Observe and understand client’s end to end collection operations, user behavior, collection workflows, and management practices in real-world environments
• Evaluate operational inefficiencies, manual workarounds, underutilized features, bottlenecks, and process gaps that affect recovery effectiveness
• Analyze collection performance trends, operational behaviors, and workflow effectiveness using data-driven approaches
• Recommend practical workflow improvements, automation enhancements, segmentation strategies, and operational optimization initiatives to improve collection outcomes

Client Engagement & Consulting

• Conduct workshops, discussions, and presentations with operational users, collection managers, and business stakeholders
• Translate business requirements and operational pain points into effective system configurations and workflow recommendations
• Build trusted relationships with customer stakeholders by acting as a strategic advisor throughout implementation and optimization engagements
• Support user adoption and change management initiatives by helping customers maximize system utilization and operational value

Requirements

• Bachelor’s degree in Business Analytics, Data Analytics, Finance, Banking, or a related discipline
• Mandatory minimum 3 to 5 years of experience within debt collection operations, collections strategy, banking recovery, or as a functional analyst/consultant for accounts receivable software
• Proven track record of learning complex enterprise software platforms quickly and understanding how technical configurations translate into business results
• Strong capability to observe daily operational practices, identify inefficiencies or software workarounds, and formulate data-driven optimization strategies
• Commercially minded with the confidence to build relationships with client stakeholders, present optimization recommendations, and effectively position software upgrades or add-on modules that address operational pain points
• Excellent verbal and written communication skills, with the ability to confidently engage and present ideas to both frontline collection managers and executive decision-makers
• Willingness to travel and spend dedicated time working onsite at customer locations during observation, implementation, and optimization stages

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities

Job Scope:

• Maintain computer-related hardware equipment.

电脑相关硬体设备维护

• Operate and support office software applications.

电脑文书软体操作使用

• Manage network security and hardware systems

网络资安硬体管理

• Candidates with relevant IT certifications are preferred.

具有相关电脑证书尤佳

• Perform other duties assigned by supervisors

其他主管交办事项

Salary: RM 2,600 ~ RM 4,000

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal leave

Kertih Terminals Sdn. Bhd (KTSB) is a joint venture company between PETRONAS Chemicals Group Bhd (40%), Dialog Equity Sdn Bhd (30%) and Vopak Terminals Penjuru Pte Ltd (30%). KTSB is a service oriented logistics company in providing centralized tankage facilities for various petrochemical plants at PETRONAS Petroleum Industrial Complex in Kertih, Terengganu Darul Iman, Malaysia. KTSB was incorporated on 5th April 1997 and we have employed more than 160 employees to manage and operate our 42 storage tanks with the total capacity in excess of 400,000 cubic meters. With excellent prospects for long-term stability and growth, the company invites qualified individuals to apply for the following position based in Kerteh, Terengganu:-

INFORMATION TECHNOLOGY (IT) EXECUTIVE 

Job Role Summary:-

Responsible for the day-to-day operation, maintenance, and support of KTSB IT systems and infrastructure, ensuring high availability, reliability, security, and compliance. Supports 24-hour terminal operations through hands-on IT services, infrastructure management, vendor coordination, and operational governance.

Expected Level of Proficiency:-

Minimum Qualification/Education

Bachelor’s degree in relevant field such as Accounting, Finance, Business Studies, Economics or a related field or Diploma in Information Technology, Computer Science, Networking or equivalent.

 Experience

At least 5 years’ experience in ICT for degree holder or 10–12 years relevant IT experience for diploma holder, preferably in terminal, industrial, or oil & gas environments.

Specialized Knowledge & Skills

•          IT operations, servers, networks, cloud services, and cybersecurity controls

•          Incident, problem, change management (MOC)

•          Root Cause Analysis / Root Cause Failure Analysis (RCA / RCFA)

•          Internal & external audits including ISO certifications

•          IT procurement processes (PR, PO, invoice verification)

•          Vendor management and documentation control

•          HSE awareness in hazardous and 24-hour operational environments

Key Accountabilities:-

• Provide daily operational support and preventive maintenance for IT systems, networks, servers, and end-user devices.
• Act as primary IT support contact for employees, contractors, and operational teams Maintains company ledgers and daily financial transactions.
• Implement IT security controls, access management, and compliance with company IT policies.
• Manage internal and external IT audits, including ISO certification audits and corrective action tracking.
• Execute IT procurement administration including PR raising, PO coordination, invoice verification, and Finance liaison.
• Manage and participate in Management of Change (MOC) processes for IT systems and infrastructure.
• Conduct or support RCA/RCFA for IT incidents and system failures.
• Coordinate outsourced IT vendors and service providers.
• Maintain IT documentation, asset registers, configuration baselines, and licensing records
• Support IT projects, upgrades, system migrations, and infrastructure improvements.
• Ensure compliance with HSE requirements during all IT activities

Only shortlisted candidates will be notified.

Perks & Benefits :-

• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Medical insurance
• Paid training and development

JOB DESCRIPTION :

1. Perform various types of testing including functional testing, API testing, and/or usability testing for assigned projects or products. 
2. Support and participate in performance testing and test automation testing activities. 
3. Perform testing activities, including test case design, test procedure preparation, test data creation, and test execution. 
4. Identify and document defects discovered during testing through Test Incident Reports 
5. Track and follow up on reported defects to ensure timely resolution, closure, or proper mitigation. 
6. Provide regular status updates and reports to the manager on testing progress, issues, risks, and overall quality status of assigned projects or products. 
7. Prepare and maintain testing deliverables in accordance with established standards, best practices, and audit or compliance requirements. 
8. Collaborate with developers, business analysts, and other stakeholders to clarify requirements, reproduce issues, and improve overall product quality. 
9. Perform other duties and responsibilities as assigned by the company from time to time. 

JOB REQUIREMENT :

1. Candidate must possess at least a Bachelor’s Degree in Computer Science or Information Technology, or a related field, and/or relevant professional certifications. 
2. Minimum 2 years of working experience in software testing/ quality assurance or related field. 
3. Good understanding of the software testing lifecycle and structured testing processes. 
4. Strong analytical and problem-solving skills, with good presentation skills and a high level of written and verbal communication in both English and Bahasa Malaysia. 
5. Basic understanding of programming languages, networking, or system infrastructure will be an added advantage. 

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities : 

• Analyze data & do market research
• Make cold call & arrange meet up with potential customer
• Update & analyze report of cold call activities
• Prepare sales quotation (New Sales / Renewal)
• Communicate with vendor for best pricing
• Follow-up with customer confirmation on the quotations to close sales
• Must able meet the sales target (Quarterly)

Job Requirements :

•  Passionate about IT, technology & digital solutions
•  Sales experience is a bonus — fresh graduates are encouraged to apply
• Strong communication skills, proactive & performance-driven
•  Able to work independently and consistently meet targets

Why Join Us?

• Basic Salary from RM3,500 (commensurate with experience)
• Unlimited commission – the more you close, the more you earn
• Clear career progression with long-term growth opportunities
• Comprehensive training in IT solutions & sales strategies
• Professional, supportive & fast-paced work environment
• Enjoy flexible work-from-anywhere arrangement in KL / Selangor , with commitment to submit daily reports and attend in-person meetings twice a month

Tanggungjawab Kerja:

• Menganalisis data & melakukan kajian pasaran
• Buat panggilan sejuk & aturkan pertemuan dengan bakal pelanggan
• Kemas kini & analisis laporan aktiviti panggilan sejuk
• Sediakan sebut harga jualan (Jualan Baharu / Pembaharuan)
• Berhubung dengan penjual untuk harga terbaik
• Susulan dengan pengesahan pelanggan mengenai sebut harga untuk menutup jualan
• Mesti dapat memenuhi sasaran jualan (Suku Tahunan)

Keperluan Kerja:

• Berminat dengan IT, teknologi & penyelesaian digital
• Pengalaman jualan adalah bonus — graduan baru digalakkan untuk memohon
• Kemahiran komunikasi yang baik, proaktif & berorientasikan prestasi
• Mampu bekerja secara bebas dan konsisten mencapai target

Mengapa Sertai Kami?

• Gaji Pokok dari RM3,500 (sepadan dengan pengalaman)
• Komisen tanpa had – lebih banyak anda tutup, lebih banyak anda perolehi
• Kemajuan kerjaya yang jelas dengan peluang pertumbuhan jangka panjang
• Latihan komprehensif dalam penyelesaian IT & strategi jualan
• Persekitaran kerja yang profesional, menyokong & pantas
• Nikmati pengaturan kerja fleksibel dari mana-mana sahaja di KL / Selangor, dengan komitmen untuk menghantar laporan harian dan menghadiri mesyuarat secara bersemuka dua kali sebulan

Job Responsibilities : 

• Analyze data & do market research
• Make cold call & arrange meet up with potential customer
• Update & analyze report of cold call activities
• Prepare sales quotation (New Sales / Renewal)
• Communicate with vendor for best pricing
• Follow-up with customer confirmation on the quotations to close sales
• Must able meet the sales target (Quarterly)

Job Requirements :

•  Passionate about IT, technology & digital solutions
•  Sales experience is a bonus — fresh graduates are encouraged to apply
• Strong communication skills, proactive & performance-driven
•  Able to work independently and consistently meet targets

Why Join Us?

• Basic Salary from RM3,500 (commensurate with experience)
• Unlimited commission – the more you close, the more you earn
• Clear career progression with long-term growth opportunities
• Comprehensive training in IT solutions & sales strategies
• Professional, supportive & fast-paced work environment
• Enjoy flexible work-from-anywhere arrangement in KL / Selangor , with commitment to submit daily reports and attend in-person meetings twice a month

工作職責：

• 分析數據並進行市場調查
• 進行陌生拜訪並安排與潛在客戶見面
• 更新並分析陌生拜訪活動報告
• 準備銷售報價單（新銷售/續約）
• 與供應商溝通，取得最優價格
• 跟進客戶確認報價，以完成銷售。
• 必須能夠完成銷售目標（季度）

職位要求：

• 對IT、技術和數位解決方案充滿熱情
• 有銷售經驗者優先考慮－我們也歡迎應屆畢業生申請。
• 溝通能力強，積極主動，績效導向。
• 能夠獨立工作並持續達成目標

為什麼要加入我們？

• 基本工資3500令吉起（視經驗而定）
• 佣金無上限－成交越多，收入越高。
• 清晰的職涯發展路徑與長期發展機會
• 全面的IT解決方案與銷售策略培訓
• 專業、互助且快節奏的工作環境
• 在吉隆坡/雪蘭莪享受靈活的遠距辦公安排，但需承諾每日提交報告並每月參加兩次線下會議。

Job Responsibilities : 

• Analyze data & do market research
• Make cold call & arrange meet up with potential customer
• Update & analyze report of cold call activities
• Prepare sales quotation (New Sales / Renewal)
• Communicate with vendor for best pricing
• Follow-up with customer confirmation on the quotations to close sales
• Must able meet the sales target (Quarterly)

Job Requirements :

•  Passionate about IT, technology & digital solutions
•  Sales experience is a bonus — fresh graduates are encouraged to apply
• Strong communication skills, proactive & performance-driven
•  Able to work independently and consistently meet targets

Why Join Us?

• Basic Salary from RM3,500 (commensurate with experience)
• Unlimited commission – the more you close, the more you earn
• Clear career progression with long-term growth opportunities
• Comprehensive training in IT solutions & sales strategies
• Professional, supportive & fast-paced work environment
• Enjoy flexible work-from-anywhere arrangement in KL / Selangor , with commitment to submit daily reports and attend in-person meetings twice a month

ATTENTION: GAMERS & ANYONE WHO LOVES I.T！We are a big computer shop in the Penang area. At BESTBUY, we focus on work and non-political performance. If you work hard, a monthly gratification commission will definitely be available. If you like helping customers solve their problems, we welcome you to join us!

Requirements:

- Work in a team

- Good communication skills

- Positive attitude

- Willing to learn something new

- Responsible

- Self-motivated sales person are added advantage

- Possessing own transport is an added advantage

- Willing to work at mainland area

- Able to work on shifts, weekends and public holidays

- Fresh graduates without experience are welcome to apply as there will be on-job training provided

Job Responsibilities :

- Achieve monthly sales target

- Stock & demo arrangement

- Merchandise display and replenishment of stocks

- Attend to customers' inquiries

- Stock take

- Assist ordering and receiving of stocks.

- Process cash and non-cash sales transactions

- Price checking & update

- Perform general housekeeping duties

- Computer setup & installation

- Installing hardware and software systems

- Maintaining or repairing equipment

- Troubleshooting a variety of computer issues

- Setting up computer security measures

- Offering technical support on-site or via phone

Perks & Benefits

• Salary + Commission
• EPF + SOCSO + EIS
• Overtime pay
• Annual bonus (Subject to performance)
• Annual leave
• Medical and hospitalisation leave 
• Medical claims
• Birthday celebration
• Public Holiday meal
• Sales and product training
• Uniform provided
• Staff purchase discount

Role Overview:

The lead is responsible for leading demand forecasting and capacity planning to ensure optimal staffing strategies that support service level targets across all channels.

This role supervises the WFM analyst team, governs the forecasting methodology, and oversees workforce planning deliverables, enabling the WFM Manager to focus on strategic initiatives, stakeholder management, and long-term workforce optimization.

Job Responsibilities:

Forecasting & Capacity Planning

• Lead the development and governance of short-term and mid-term demand forecasts across all service channels (calls, email, chat, etc.).
• Translate forecasted demand into FTE requirements using workforce planning methodologies.
• Develop capacity planning models to determine staffing requirements, resource allocation, and service level feasibility.
• Support annual headcount planning, manpower budgeting, and hiring projections in collaboration with Operations and HR.
• Ensure forecast assumptions, methodology, and planning parameters are consistently applied and documented.

Scheduling Governance & Resource Optimization

• Oversee workforce scheduling frameworks to ensure coverage aligns with forecasted demand and capacity plans.
• Ensure scheduling strategies are aligned with staffing plans, shrinkage assumptions, and operational constraints.
• Guide analysts in implementing strategies to optimise service-level performance and workforce utilization.
• Monitor staffing allocation across functions and channels to support cross-function resource optimisation when required

WFM Team Leadership

• Supervise and guide WFM analysts responsible for forecasting support, scheduling execution, and reporting.
• Review analysts’ outputs, including forecast models, staffing plans, and operational reports.
• Establish structured workflows, ownership, and deliverable timelines within the WFM team.
• Provide coaching to develop analytical and workforce planning capabilities across the team.

WFM Performance Monitoring & Reporting

• Monitor key workforce planning metrics such as Service Level, Forecast Accuracy, Shrinkage, Occupancy, and Staffing Utilization.
• Provide structured insights and analysis to support operational decision-making.
• Maintain reporting frameworks and dashboards (Excel / Power BI) to ensure visibility of workforce performance.

Requirements & Qualifications

• 6-8 years of experience in Workforce Management, Capacity Planning, or Contact Center Operations.
• Minimum 2 years of team leadership or supervisory experience in WFM or operations analytics.
• Strong understanding of contact center forecasting methodologies and capacity planning models.
• Advanced skills in Excel, data analysis, and reporting tools (e.g., Power BI), with working knowledge of DAX and SQL.
• Strong analytical thinking and attention to detail.
• Good communication skills and ability to work collaboratively in a team setting.
• Self-motivated and eager to learn new tools and techniques.
• Able to manage multiple tasks and deadlines independently.
• Comfortable working with large data sets and resolving data inconsistencies.
• Open to Malaysians only

Competencies

• Strong analytical thinking and structured problem-solving ability.
• Ability to translate operational data into workforce planning decisions.
• Strong stakeholder management and communication skills.
• Leadership capability to manage analyst teams and drive operational discipline.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance

Responsibilities:

Testing expertise and experiences (3+ years):

- Strong understanding of software testing methodologies and tools.

- Proficiency in testing solutions built on Microsoft .NET and deployed in AWS cloud environments.

- Hands-on experience with test automation tools (e.g., Selenium, Cypress, JUnit, etc.).

- Familiarity with AI-powered testing tools (e.g., Testim, Applitools, Mabl, AI-driven tools for regression testing or visual testing).

- Good understanding and hands-on experience of CSV and related regulations

Technology knowledge and experiences:

- .NET platform and programming languages such as C#, Python, Java, etc.

- Cloud technology stack: EKS, ECR, Apache Kalka, Kubernetes/Docker

- DB technologies: Aurora, Postgres, Athena, and SQL

- CI/CD pipelines

- DevOps and source control platform: Git, AzureDevOps, Jira

Soft and business skills:

- Excellent problem analysis and solving skills.

- Good communication and interpersonal skills

- Good documentation skills

- Time management: ensure assigned tasks are completed on agreed due dates.

- Innovation, keen to learn new technologies or business functions, be creative in finding solutions to requirements or problems while ensuring compliance with applicable procedures and standards.

- Team player: actively supports peers and seeks support from peers.

- Knowledge and working experience in pharma and/or supply chain, manufacturing industries is desirable"

Perks & Benefits

• Nearby public transport
• Central location
• Open culture

職責：

測試專業知識和經驗（3年以上）：

- 對軟體測試方法和工具有深入的了解。

- 精通基於 Microsoft .NET 建置並部署在 AWS 雲端環境中的解決方案的測試。

- 具備測試自動化工具（例如 Selenium、Cypress、JUnit 等）的實際操作經驗。

- 熟悉人工智慧驅動的測試工具（例如 Testim、Applitools、Mabl、用於回歸測試或視覺測試的人工智慧驅動工具）。

- 具備良好的CSV及相關法規理解與實務經驗

技術知識與經驗：

- .NET 平台和程式語言，例如 C#、Python、Java 等。

- 雲端技術堆疊：EKS、ECR、Apache Kalka、Kubernetes/Docker

資料庫技術：Aurora、Postgres、Athena 和 SQL

CI/CD 管線

- DevOps 與原始碼控制平台：Git、Azure DevOps、Jira

軟技能和商務技能：

- 具備優秀的問題分析和解決能力。

良好的溝通和人際交往能力

良好的文件撰寫能力

- 時間管理：確保依約定的截止日期完成指派的任務。

- 具有創新精神，渴望學習新技術或業務功能，能夠創造性地找到滿足需求或解決問題的方法，同時確保遵守適用的程序和標準。

- 團隊合作精神：積極支持同儕並尋求同儕的支持。

具備醫藥和/或供應鏈、製造業的知識和工作經驗者優先考慮。

福利待遇

• 附近公共交通
• 中心位置
• 開放文化

Tanggungjawab:

Kepakaran dan pengalaman pengujian (3+ tahun):

- Pemahaman yang mendalam tentang metodologi dan alat pengujian perisian.

- Kemahiran dalam menguji penyelesaian yang dibina di atas Microsoft .NET dan digunakan dalam persekitaran awan AWS.

- Pengalaman langsung dengan alat automasi ujian (cth., Selenium, Cypress, JUnit, dll.).

- Kebiasaan dengan alatan ujian berkuasa AI (cth., Testim, Applitools, Mabl, alatan dipacu AI untuk ujian regresi atau ujian visual).

- Pemahaman dan pengalaman praktikal yang baik tentang CSV dan peraturan berkaitan

Pengetahuan dan pengalaman teknologi:

- Platform .NET dan bahasa pengaturcaraan seperti C#, Python, Java, dll.

- Tindanan teknologi awan: EKS, ECR, Apache Kalka, Kubernetes/Docker

- Teknologi Pangkalan Data: Aurora, Postgres, Athena dan SQL

- Saluran paip CI/CD

- DevOps dan platform kawalan sumber: Git, AzureDevOps, Jira

Kemahiran insaniah dan perniagaan:

- Kemahiran menganalisis dan menyelesaikan masalah yang cemerlang.

- Kemahiran komunikasi dan interpersonal yang baik

- Kemahiran dokumentasi yang baik

- Pengurusan masa: memastikan tugasan yang diberikan disiapkan pada tarikh akhir yang dipersetujui.

- Inovasi, berminat untuk mempelajari teknologi baharu atau fungsi perniagaan, kreatif dalam mencari penyelesaian kepada keperluan atau masalah sambil memastikan pematuhan dengan prosedur dan piawaian yang berkenaan.

- Pemain pasukan: menyokong rakan sebaya secara aktif dan mendapatkan sokongan daripada rakan sebaya.

- Pengetahuan dan pengalaman kerja dalam industri farmaseutikal dan/atau rantaian bekalan, pembuatan adalah wajar"

Faedah & Kebaikan

• Pengangkutan awam berdekatan
• Lokasi pusat
• Budaya terbuka

職位概述：

該負責人負責領導需求預測和產能規劃，以確保最佳的人員配備策略，從而支援所有管道的服務水準目標。

該職位負責監督 WFM 分析師團隊，管理預測方法，並監督勞動力規劃交付成果，使 WFM 經理能夠專注於策略性舉措、利害關係人管理和長期勞動力優化。

工作職責：

預測與產能規劃

• 領導制定和管理所有服務管道（電話、電子郵件、聊天等）的短期和中期需求預測。
• 運用勞動力規劃方法，將預測需求轉化為全職員工（FTE）需求。
• 建立產能規劃模型，以確定人員配備需求、資源分配和服務水準可行性。
• 與營運和人力資源部門合作，支援年度人員編制計劃、人力預算和招聘預測。
• 確保預測假設、方法和規劃參數一致地應用並記錄在案。

調度治理與資源優化

• 監督員工排班框架，確保人員配備與預測的需求和產能計畫相符。
• 確保排班策略與人員配備計畫、人員縮減假設和營運限制一致。
• 指導分析師實施優化服務水準績效和勞動力利用率的策略。
• 監控各職能部門及通路的人員配置狀況，以便在需要時支援跨職能資源最佳化。

WFM團隊領導

• 監督和指導負責預測支援、調度執行和報告的 WFM 分析師。
• 審查分析師的成果，包括預測模型、人員配置計畫和營運報告。
• 在勞動力管理團隊內部建立結構化的工作流程、責任歸屬和交付時間表。
• 為團隊提供指導，以提升其分析能力和人力資源規劃能力。

WFM績效監控與報告

• 監控關鍵的人力資源規劃指標，例如服務水準、預測準確率、人員流失率、入住率和人員利用率。
• 提供結構化的見解和分析，以支援營運決策。
• 維護報表架構和儀表板（Excel / Power BI），以確保員工績效的可見度。

要求和資格

• 6-8 年勞動力管理、產能規劃或呼叫中心營運經驗。
• 至少 2 年 WFM 或營運分析的團隊領導或主管經驗。
• 深入了解呼叫中心預測方法和容量規劃模型。
• 精通 Excel、資料分析和報表工具（例如 Power BI），並具備 DAX 和 SQL 的工作知識。
• 較強的分析思考能力和注重細節。
• 良好的溝通能力和團隊合作能力。
• 自我激勵，渴望學習新工具和技術。
• 能夠獨立管理多項任務並按時完成。
• 能夠熟練處理大型資料集並解決資料不一致問題。
• 僅限馬來西亞公民參加

能力

• 較強的分析思考能力及結構化問題解決能力。
• 能夠將營運數據轉化為勞動力規劃決策。
• 較強的利害關係人管理和溝通能力。
• 具備管理分析師團隊和推動營運紀律的領導能力。

福利待遇

• 附近公共交通
• 中心位置
• 醫療保險

Job Description

Client Support & Communication

• Respond promptly to client enquiries via phone, email, and ticketing system
• Handle and neutralize urgent clients calmly and professionally
• Acknowledge issues clearly, set expectations, and provide regular updates
• Take full ownership of assigned tickets until resolution

Troubleshooting & Issue Resolution

Perform first-level troubleshooting by:

• Reviewing documentation
• Checking logs and system behaviour
• Referring to past cases and known issues
• Escalate issues only after sufficient investigation, with clear findings and context

Support SMS-related systems:

• Monitor SMS servers
• Investigate and resolve SMS delivery or system issues
• Perform basic system and application checks

Ticket & SLA Management

• Manage multiple tickets simultaneously
• Prioritise issues based on urgency, impact, and SLA requirements
• Ensure accurate and complete documentation for every case
• Follow up proactively to ensure issues are closed properly

Testing & Deployment Support

• Assist in client-side testing and deployment of new releases
• Participate in System Testing (ST) and User Acceptance Testing (UAT) when required
• Report defects clearly with steps, evidence, and expected behaviour 

Knowledge & Process Improvement

• Document solutions and recurring issues to improve team efficiency
• Suggest improvements that reduce repeated support issues
• Continuously learn product behaviour and common failure patterns 

Team & Work Commitment

• Work fully office-based

Be prepared for:

• Occasional late hours
• Weekend standby (rotational)
• Support team members when required, including coverage during leave

Job Requirements

• College or University degree in Computer Science or a related discipline
• Comfortable communicating with clients verbally (phone calls included)
• Willingness to figure things out independently using documentation
• Able to stay calm under pressure and handle complaints professionally
• Strong sense of ownership — you don’t abandon tickets
• Able to multitask and prioritize under SLA pressure
• Resilient mindset — you don’t shut down when things get stressful
• Basic understanding of:

- Databases (MySQL, simple queries / joins)

- Web systems or client-server concepts

• Exposure to any programming language (PHP, C#, etc.) is sufficient
•  Exposure to Microsoft.NET development using C#
•  Knowledge of client/server application development, DB, MS Office products etc 
•  Problem-solving skills 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities

The Role

As a Senior Business Analyst, you will take the lead in conducting complex business analysis and iteration management to ensure successful initiative outcomes. Your responsibilities include crafting detailed documentation of intricate requirements, facilitating high-level communication with stakeholders, and identifying key opportunities for process optimization that align with broader business objectives.

Collaborating closely with cross-functional teams, such as engineers and product owners, you will lead iterative development and refinement processes, enhancing overall project delivery. You will manage risk, support the seamless implementation of solutions, and drive continuous improvement initiatives, ultimately delivering significant business value and contributing to strategic business success.

The Team 

Join the Marketplace Services (MPS) team as we continue our evolution from a service provider into a strategic platform enabler. Our purpose is to provide trustworthy data and shared services across APAC Candidate, Hirer and AI teams so we can deliver long-term customer value. 

Within MPS, the Profile, Apply and Jobs Services (PAJS) team provide shared capabilities that underpin many of SEEK’s core marketplace experiences: how candidates discover roles, create and manage profiles, and apply for jobs, and how hirers create, manage and optimise job ads. These services sit at the heart of SEEK’s Employment Marketplace and are consumed at scale across the group. 

Key responsibilities

• Define scope, objectives, deliverables; validate requirements and capture feedback.
• Lead discovery and documentation: user stories, use cases, process maps (as-is/to-be), acceptance criteria.
• Prioritise and trace requirements to business value; support solution design and validation.
• Plan and run iteration ceremonies: planning, backlog refinement, reviews, retrospectives.
• Manage risks and change; coordinate testing, develop test cases, verify quality.
• Facilitate workshops, align stakeholders, and maintain clear communication.
• Drive continuous improvement; share best practices; mentor juniors.
• Engage vendors as needed; support SLA compliance and onboarding.

Application Development (60%)

• Assist in developing and maintaining manufacturing applications using .NET Core and related frameworks
• Support bug fixes and minor enhancements to existing production systems
• Write clean, maintainable code following team standards and best practices
• Participate in code reviews to learn from senior developers

Collaboration & Learning (25%)

• Work with cross-functional teams (Manufacturing, Quality, Operations) to understand business requirements
• Participate in Agile ceremonies including daily stand-ups, sprint planning, and retrospectives
• Shadow senior developers during requirements gathering and technical design sessions
• Contribute to technical documentation and knowledge base articles

Technical Support (15%)

• Help troubleshoot application issues reported by manufacturing users
• Assist in testing and validation activities before production deployments

Get to Know the Team

At Grab, we empower merchants, advertisers and agencies to connect with our extensive ecosystem and audience through innovative solutions. Our unique platform allows clients to access their target markets effectively, ensuring measurable outcomes. We invite you to join us as we create value for users, drivers, merchants, and advertising partners while striving to improve daily life across Southeast Asia.

Get to Know the Role

Reporting to the Senior Sales Operations Manager, the Sales Ops & Analytics, you will be collaborating with Sales Operations, Commercial, Product Analytics, and Finance to develop and implement strategies and tools for the Sales teams. Your focus will be on promoting and delivering services to Grab's ecosystem. You should be able to both strategize and execute plans alongside the Commercial and Sales Operations Team. In this dynamic environment, you will contribute to sales strategy, customer segmentation, process improvement, and business analytics.

This is a fully onsite role at our Petaling Jaya office.

The Critical Tasks You Will Perform

• You will act as a key partner for the Commercial Country Head and Country Sales Managers in MY/SG.
• You will lead the execution of country market planning and business reviews.
• You will analyze key sales and performance indicators to inform strategic and tactical decisions while ensuring sales forecast accuracy.
• You will support sales teams in monitoring and forecasting against quarterly targets for revenue and other KPIs.
• You will provide market and sales data intelligence to aid the sales team in forming strategic business cases.
• You will partner with sales leadership to define sales strategies and requirements for business systems.
• You will ensure integrity of sales and customer data by advocating proper usage of tools like Salesforce.
• You will coordinate with Regional Operations to enhance sales operations efficiency at the country level.

• Perform end to end AR process: specialized in billing process especially on customer invoicing either manual or automate
• Perform reconciliation and procession of invoice(s) into Oracle. Including: ensuring the invoicing accurately reflects as per the contracts/usage/billing request/SO
• Prepare customer aging report and other AR related reports
• Dealing with interface billing reconciliations, balance sheet through P&L reconciliation
• Perform and support month end close activities
• Accountable and responsible for the quality, accuracy and timely delivery of billing process in accordance to the defined SLAs/KPIs
• Work closely with the sales operation team and cross functional organization to resolve and support customer billing process, issues and/or inquiries
• Ensure compliance to internal and external regulations and procedures, that should be in line with the company policies, standard operating procedures, and/or SLA/MSA
• Liaise with the auditors, tax authorities and regulatory authorities as required for the countries served in GFS and Business
• Full support to O2C global initiative in UAT, migrations, scope expansion, standardization and/or data mapping or cleansing
• Support the assigned project (Acquisitions and Mergers, Divestment (when required)
• Undertake special assignments, ad hoc functions, and other duties as and when requested by the line manager
• Handle high complexity billing process

Job description

Review journal entries to ensure journals booked are validated/ substantiated in accordance to company Journal Policies. Collaborate with GL Analyst in understanding the journal's supporting evidence & approval.
• Support & coordinate HFM related task from region perspective, including error validation, coordinate on half year/year end disclosures per Group timeline.
• Support GL Analyst in rectify issues or enquiries pertaining to GL transactions within the entities supported.
• Organize and host balance sheet review calls with stakeholders (FC, FD, FBP, FP&A, HR, etc) to review & form action plan on aged items >90days and irregular/material open items. This includes challenging on validity of these items.
• Collaborate with stakeholders and sub-module functions (FA, AP, AR, IC, CM) to execute the action plan to clear these items to ensure a clean balance sheet position, escalate to manager or senior leaders if required
• Review month end balance sheet reconciliation file on monthly basis, ensure correct support documentation, reconciling items & action plan entered & completed correctly by the reconciler.
• Understand and ensure compliance with Experian policies and be the first line of defense/ Gatekeeper of the books.
• Provides guidance to team members, advising team on any matters arising from GL process
• Ensure stakeholders queries are attended to and resolved in a timely, responsible and proactive manner
• Ensure GL team key metrics are met & maintained, e.g. reduce aged open items & maintained the quality of month end balance sheet reconciliation file.
• Continuously drive for improvement & streamline processes within General Ledger function.
• Respond/ handle ad-hoc requests/ divestments/ acquisitions in a timely and professional manner

The Data Operations Analyst  is responsible of reformatting the retailer and vendor input files, validations, outlier checks and sending the deliverables to the next workstream in a correct and timely manner.  

• Be the contact for questionable sales and stores trend, leading the resolution in a client-focused and timely manner in cooperation with Input Validation, Retailer Vertical/ Retailer Engagement team and other downstream functions. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries 
• Plan and execute complex daily personal workload and support to meet departmental and company schedules 
• Analyze and identify gaps and areas for improvement in reformatting and validations environment (CIP – Consumer Information platform) and drive convergence of processes and tools 

• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices 
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction 
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues

We are looking for a motivated Fresh Graduate to support our factory’s digital transformation initiatives. This role focuses on data analysis, dashboard development, and digital process improvement within manufacturing operations. The candidate will work closely with senior engineers and project leads to develop digital tools, automate reporting, and improve operational visibility. This position offers structured learning exposure in manufacturing analytics, automation, and cross-functional collaboration.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

• Support development of dashboards and automated reports for production KPIs (UPH, OEE, Yield, Downtime).
• Assist in collecting, cleaning, and validating production data from multiple systems.
• Support automation of manual reporting processes using Excel, Power Automate, or similar tools.
• Perform data analysis to identify trends and highlight improvement opportunities.
• Assist in system testing, documentation, and user training materials for digital tools.
• Support project tracking activities (update status, follow up on action items).
• Participate in cross-functional meetings to understand manufacturing requirements.
• Contribute to continuous improvement initiatives using data-driven methods.

This Data Operations Analyst is responsible for data input validation and data cleaning focusing on specific industry/category or set of categories (e.g., Beverages, Food, Health and Beauty Products). As a Data Operations Analyst at NielsenIQ, you support the create and deliver client output deliveries in a correct and timely manner.

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders