Join the Shangri-La CEPT KL Family

Shangri-La's Customer Engagement and Process Transformation Centre (CEPT KL) plays an integral role in supporting the operations of Shangri-La hotels worldwide.

Powered by people from diverse backgrounds, the CEPT KL family is united by a shared passion, to delight, to learn, and to grow together. We live our purpose every day:

We host people to the colorful joys of life in a sustainable manner.

As an award-winning and rapidly growing team, we are constantly on the lookout for highly motivated and talented individuals.

We are looking for someone extraordinary, meticulous, innovative, and always eager to learn. Could that be you?

Why Join Us?

At Shangri-La CEPT-KL, you’ll find more than just a job, you will discover a place to thrive. Whether you are seeking challenge, growth, or a vibrant workplace, we offer an environment that brings out your best.

Here, you are empowered to drive your own success. We foster innovation, embrace ownership, and continuously strive for excellence, guided by the belief to do good, obsess over customers experience, own our success, compete to win, and never give up.

You will have the freedom to explore your potential through tailor-made development plans. We support work-life balance and offer a dynamic, open workspace with opportunities to participate in various engagement activities.

Rooted in a culture of humility, courtesy, sincerity, respect, thoughtfulness and selflessness, we are proud to be a workplace that’s warm, inclusive, and purpose-driven.

Come be part of something meaningful with people who care, a mission that inspires, and a culture that celebrates your journey.