Overall employee rating

2.9
Based on 1 reviews
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4
3
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Detail Ratings
Work life balance
3.0
Career Growth
2.0
Work flexibility
3.0
Job Security
4.0
Pay and benefits
4.0
Leadership
2.0
Company Culture
2.0
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Customer Service Representative
2.9
4 December 2025
Decent Place, But Culture Needs Work
Pros: The benefits are actually solid, especially for a big corporate place in the telecom industry. You get decent health insurance and a 401k match. Some of the team members in customer support roles are really great people, which helps a lot.
Cons: The company culture here feels pretty old school and hierarchical. There's not much room for new ideas, and it's hard to feel heard. Team morale in the Los Angeles office sometimes feels low.
Advice to Management: Management should really focus on fostering an open-door policy. Listen to employees more, especially regarding morale and new ideas. Modernize the approach to team building and recognition.
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