Total 526 Senior Executive level Customer Service job vacancies in D05 Clementi New Town, Hong Leong Garden, Pasir Panjang

About Us

DFI Retail Group (“Group”) is a leading pan-Asian retailer. At 30th June 2021, the Group and its associates and joint ventures operated over 10,000 outlets and employed some 230,000 team members. The Group (including associates and joint ventures) operates under a number of well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.

DFI Retail Group is a member of the Jardine Matheson Group.

The Role

• Collaborate and assist the Product Manager in their assigned categories so as to achieve company’s financial goal and objectives, improve market share, customer satisfaction and productivity performances measures for the company
• Co-ordinate and assist in implementing and executing all action plans to achieve category sales, profit and income goal and objectives
• Support Product Manager on all aspects of administration processes for new supplier partners and new product developments
• Ensure cost and price changes is reflected timely
• Ensure new article creation is created timely
• Support in the management of consignment related duties
• Assist in the timely and accurate maintenance of promotions download, obtain sign off for press advertisement
• Support Product Managers with weekly promotion commitment and collations with Operations Team and supplier partners
• Coordination with respective suppliers on administrative updates
• Ensure timely and accurate submission of documents for System maintenance
• Support internal stakeholders and communicate any potential issues that may impact on business operations
• Any other adhoc duties as required

About You

• Diploma or Degree in any discipline
• Preferably 1 year relevant working experience
• Proficient in Microsoft Excel (e.g. Pivot Table, Vlookup)
• Knowledge in SAP is beneficial
• Excellent communication and coordination skills
• Meticulous and detail oriented

Benefits

• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement

We are seeking a motivated Business Support Executive to join our team in Singapore.

Job Description:

Digital Investment Platform Management: Process investor withdrawal requests.
Attend to investor inquiries via email and phone regarding investments and other related matters.
Report and resolve any technical issues with the platform in collaboration with the IT team.

Regulatory Compliance: Prepare monthly, quarterly, and annual submissions to the Monetary Authority of Singapore (MAS).
Liaise with outsourced compliance consultants to ensure legal compliance with government regulations.
Liaise with the corporate secretarial firm on all company secretarial-related matters.
Maintain company records on directorship, shareholding, and company secretary details.

Administrative Support: Assist in various administrative tasks, including filing corporate documents/letters and submitting documents to relevant external parties.
Provide ad hoc support around the office as needed.

Requirements:

Strong verbal and written communication skills.

Ability to multitask, stay organized, and be meticulous and resourceful.

Proficient in MS Office applications, including Excel, Word, and PowerPoint.

Ability to handle confidential information professionally and discreetly.

Candidates with a bachelor’s degree in business or finance are preferred.

• Position : Front Desk Executive / Customer Service – Up top $2,800 Basic – Tiong Bahru
• Location : Tiong Bahru
• Working hours : 6 Days Work Week - 3 rotating shifts (7AM-3PM, 3 PM -11 PM, 11 PM -7AM) or Permanent Night Shift (11PM-7AM)
• Salary (commensurate with experience) : Up to $2,800 Basic + Meal Allowance + AWS + Performance Bonus + 10 Days Annual Leave (1st Year)
• Duration : Perm
• Industry : Hotel

Responsibilities:

• Perform guests check in or check out according to hotel procedures and service standards.
• Handles guests’ inquiries or complaints promptly while ensuring guest satisfaction.
• Perform cashiering and updating of guest records.
• Handles all incoming calls for guests or internal departments.
• Handles the day-to-day operation of Front Office department.
• Work closely with internal departments to ensure smooth-flowing of operations and to achieve maximum guest satisfaction.
• Any other ad-hoc duties as assigned

Requirements:

• Willing to work weekends & Public Holidays and either 3 rotating shifts or permanent night shift
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications
• No experience required!

Email to: jeslyn@searchpersonnel.com.sg

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Consulting Manager (APAC)

Reg no.: R21101247 | EA No: 13C6684

Our Newcastle team has an exciting opportunity available for an organised, efficient and dedicated Customer Care Executive to join them on a permanent full-time basis.

Your extraordinary skills will be used for the day-to-day phone based management of our business customers. This role reports directly to the Customer Service Manager and will see you utilise your awesome Customer Service experience to enhance customer relationships, nurture the existing portfolio, grow and sustain the business services portfolio as well as exploring sales opportunities through actively promoting our services via inbound and outbound activities.

In this role, you will be required to:

• Conduct outbound calls to existing customers and exceptional customer service
• Sell consultatively and make recommendations to prospects and customers of various solutions the company offers
• Actively identify new business lead opportunities and communicate these via the standard operating procedures to the relevant field sales person
• Develop a database of qualified leads through referrals, telephone conversations and networking
• Effective management and resolution of all customer enquiries in a timely manner
• Focus on client retention and protect existing portfolio by identifying opportunities to re-sign and upgrade existing contracts
• Create quality sales leads for the field based sales team
• Liaise with other departments to ensure customer enquiries are resolved in a timely manner
• 1st contact resolution
• Processing enquiries efficiently and pro-actively resolving client issues
• Make outgoing calls to our existing client database to promote our products and services

To be successful, you will need to have the following:

• Prior experience in Sales, Account Management and Customer Service role.
• Highly developed negotiation skills to ensure contractual obligations are met
• Previous working experience in a similar role will be highly regarded
• 2 years excellent customer service/telesales skills
• Demonstrated skills in B2B sales development
• Highly effective time management skills
• Intermediate computer and system skills
• Complaint handling experience
• Ability to work under pressure, multi-task and work autonomously
• Meeting Deadlines and KPIs' on a daily/monthly basis
• High attention to detail
• Outstanding verbal and written communication skills
• Love working in a team environment

The successful candidate must be able to pass a Pre-employment medical as well as background checks.

About Us -

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business – we employ some 36,000 colleagues across 66 countries – and offer a wide range of learning and development programmes for colleagues to enhance their skills.

If you're the Customer Service Superstar we're looking for, and you are seeking a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.

Employee Testimonials -

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

Job Summary:

• To provide customer service support including administration, trade, and telemarketing support to the Integrated Environmental Solutions Department.
• To introduce and explore new potential customers in waste/cleaning contract, assist in renewal of existing contracts and maintain good customer relationships.

Responsibilities & Duties:

• Contract Database Management including various aspects of document control such as document archiving and document imaging, create and maintain a filing system that supports efficient information management and control the numbering, filing, sorting, updating and retrieval of both electronic and paper record in accurate and efficient manner.
• Ensure the smooth, adequate, and accurate flow of information within the company to facilitate business operation.
• Coordinate department administrative procedures and systems to streamline processes.
• Telemarketing roles to support Sales Functions
• Receive incoming calls and emails; take messages, respond appropriately and route correspondence to the appropriate person-in-charge. Handle requests, feedback, and queries quickly and professionally.
• Collaborate with other departments to handle customer complaints and issues.
• Proactively engage with customers, identifying opportunities for improvements and upsell or cross-sell potential solutions.
• Preparation of quotations, costings, sales and management reports
• To execute day-to-day functions effectively and efficiently
• Conduct regular review audits to ensure information on all records is accurate and up to date.
• Any other duties as assigned.

Job Specifications/Requirements:

a) Qualifications

• At least GCE O Level.

b) Experience

• Entry level candidates are welcome to apply.
• For candidate who have strong sales background might be considered for a sales executive role.

c) Skills & Knowledge

• Must have good written and verbal communication skills.
• Proficient in words/excel/PowerPoint

d) Personal Qualities

• Independent and positive attitude.

Job Title

Sales Support Executive.

Summary:

Job description for this position will be for Sales support, follow up, and processing of Sales and Service Orders. These Service Orders ("SO"s) are related to the coordination of new equipment purchase of rentals for commercial vessels that have global sailing routes. The job entails taking the order, confirmation of the order detail information and endorsement from the customer to ship. Candidates who have experience working for a Fleet Manager or a Maritime hardware supplier coordinating projects/services on vessels, will have an advantage. Or comparable work experience in Sales Service Support for any industry are welcome to apply.

Essential Duties and Responsibilities:

Include but are not limited to the following:

• Processing Sales Service Orders for KVH (Asia Pacific Region) in a timely manner.
• Service Order entry into the in-house ERP system (Baan)
• Coordinate logistics requirements with Sales managers, customers or consignee, via phone and email, to ensure proper delivery of product.
• Verify shipping and consignee/forwarding agent information.
• Coordination with vessel sailing schedules.
• Determination of proper shipping method.
• Providing freight quotes to customers prior to shipping.
• Provide needed shipping documentation for country specific Customs clearance.
• Liaise with KVH functional groups as needed.
• Sales Department – receiving, checking and processing new orders.
• Finance Department – coordinating with finance to ensure customers are within credit limit.
• Shipping Department – coordinating with shipping department to ensure proper delivery terms and deadlines are communicated.
• Responsible for updating Salesforce with customer and vessel information.
• Enter RMA orders (Return Materials Authorization) and follow up on returns related to decommissioned services.

Qualifications/ Prerequisites:

• Minimum GCE “A” Level pass or Diploma or Degree holders.
• Fresh Graduates (Diploma and Degree holders) are welcome.
• Demonstration of attention to detail and accuracy to ensure quality of subsequent processes.
• Optional - experience with international logistics company.
• Optional - experience working in a CRM system for case management is an added benefit (Salesforce)
• Optional - experience working with an ERP system for inventory management is an added benefit (Baan)
• Ability to Problem solve, working independently and as part of a team.
• Attention to detail and accuracy.
• Good command and knowledge of English with effective communication skills, responsible, reliable and an independent worker.

Salary commensurate with qualification and work experience. ($2700 - $3500/m)

13 months basic salary.

14 days annual leave.

Inpatient and Outpatient medical coverage.

6 months probation period.

Limited vision care providing annually up to $400/annum (after 1 year of employment).

10% (of basic salary) variable performance bonus.

Job Description

1. Assist in front counter walk in enquires & registration.

2. Assist in online and phone in registrations.

3. Any other administrative duties within the customer service department.

Job Requirements

1. At least GCE 'N' & above

2. At least 1 year of customer service or front line service work experience.

3. Microsoft NAV Navision work experience is an added advantage.

4. Work Location: Hillview Terrace (Near to Hillview / Bukit Batok MRT).

5. Able to work weekends an added advantage.

6. Singaporeans / PRs / Mature workers are welcome to apply.

Job Description

• Demand forecasting: Planning of monthly forecast and work with respective factories on stock ordering. Study and analyze customer buying trends and ensuring that the right products are available in the right quantities at the right time.
• Inventory management: Optimizing inventory levels to minimize storage costs and avoid over stock or out of stock. Monitor stock balances to ensure sufficient fulfilment to the trade channels.
• Transportation planning: Prepare necessary shipping documentations and selecting the most efficient and cost-effective routes for shipping goods.
• Shipping management: Coordinate incoming and outgoing shipments, with respective factories in the region, 3PL & forwarders for shipments to/from overseas.
• Vendor and stakeholder management: Liaise with internal department stakeholders such as sales and warehouse team to ensure smooth inventory operations as well as with factories and 3PL vendors.
• Data analysis: Using data to identify stock trends, track performance of products, and make informed decisions.

Requirements

1. Relevant Diploma or Degree in Logistics / Supply Chain / Demand Planning is an advantage
2. Proficiency in Microsoft Office
3. Efficient at multi-tasking and prioritizing
4. Proactive, responsible, good communication & attitude, hands-on attitude

Job Description

• Demand forecasting: Planning of monthly forecast and work with respective factories on stock ordering. Study and analyze customer buying trends and ensuring that the right products are available in the right quantities at the right time.
• Inventory management: Optimizing inventory levels to minimize storage costs and avoid over stock or out of stock. Monitor stock balances to ensure sufficient fulfilment to the trade channels.
• Transportation planning: Prepare necessary shipping documentations and selecting the most efficient and cost-effective routes for shipping goods.
• Shipping management: Coordinate incoming and outgoing shipments, with respective group factories in the region, 3PL & forwarders for shipments to/from overseas.
• Vendor and stakeholder management: Liaise with internal department stakeholders such as sales and warehouse team to ensure smooth inventory operations as well as with factories and 3PL vendors.
• Data analysis: Using data to identify stock trends, track performance of products, and make informed decisions.

Requirements

1. Relevant Diploma or Degree in Logistics / Supply Chain / Demand Planning is an advantage
2. Proficiency in Microsoft Office, knowledge of SAP system is an advantage.
3. Efficient at multi-tasking and prioritizing
4. Proactive, responsible, good communication & attitude, hands-on attitude

Responsibilities:

Customer Service (60%)

• Represent OMEGA in dealing with customers’ concerns.
• To provide quality support to customers’ technical enquiries.
• To communicate with customers on his needs and request for service.
• To perform repair, installation and commissioning of Marine Communication and Navigational equipment.
• To troubleshoot complex technical faults, report findings and communicate with Projects, Sales and customers for solutions and feedback.
• Interact with end-users to explain the failure mode in detail.
• Travel to customer sites as circumstances dictate; 60-70% of the time will travel around the globe to attend to break downs & repair onboard vessels; otherwise in Singapore supporting the same activities.

Internal Liaison (25%)

• Assist the project team in project executions; in providing technical expertise in field/site works.
• Be responsible for the tools and parts issued under his care.
• To observe and implement the company EHS policy; ensure compliance with all safety policies, practices and procedures at all times.
• Able to meet project deadlines and prioritizing tasks time to time as scheduled.
• Any other duties assigned by immediate Superior.

Reporting (15%)

• To report the jobs carried out in the standard service report form; report the productivity hours and tasks performed.
• To summarize service reports per project for team for submission to the Manager, Service.
• To report on team’s achievements on a monthly and quarterly basis.

Requirements:

• Degree in Electrical & Electronic Engineering or equivalent.
• Min 4 year of relevant working experience.
• Basic knowledge on Network System.
• Good Knowledge on one or two of the following: telecommunication, public announcement systems, navigation systems.
• Service oriented with analytical and problem-solving skills.
• Willing to travel and staying overseas for a period of up to 4 weeks.
• Able to work independently and meet schedules.

FastGig (a sister company of FastJobs) is expanding and we are looking for dynamic and results-driven Salespeople!

Joining FastGig offers an exciting opportunity to be part of a disruptive company in the gig economy space.

First check, we will need you to be a SINGAPOREAN. We are NOT BOTHERED by your educational background/certification, so long as you fit the bill!

We are…

• willing to train and help you excel!
• a lean but effective Team formed by strong performance individuals.
• competitive, yet friendly and closely knitted.
• often helping one other out, to achieve the Company’s goals.

We want someone who is…

• comfortable to converse and handle Clients + Giggers, who may only be able to deal in Mandarin.
• on point with grasping Clients’ needs and objectives.
• friendly and helpful, being the point of contact for Giggers; building a strong relationship with them.
• a timely problem solver and always thinking strategically while playing by the rules set.
• seasoned in admin work, detail-oriented with strong documentation and follow-up skills.
• willing to learn the ropes (with a positive attitude) that will help you be successful in this role.
• able to communicate effectively (written and spoken) and negotiate very well.
• equipped with the ability to connect with people internally and externally.

If you think you can do what you’ve read above… Now, here’s the job:

• Build and maintain strong relationships with existing Clients + Giggers, ensuring both parties’ satisfaction.
• Constantly be in touch with Giggers, building pools of reliable and trustworthy people.
• Conduct physical meetings at Clients’ workplaces.
• Offer advice to Clients based on market trends and best practices.
• Be there for Giggers at workplaces physically, during first deployments.
• Help out with complex administrative matters that will lead to Clients’ success.

You will REGRET missing out on this hard-to-come-by opportunity if you do not APPLY NOW!

Responsibilities:

· Responsible for effecting clinic session changes in system, liaising with different stakeholders to manage patient appointments, as well as other administrative duties

· Meet quality standards and achieve department KPIs on a monthly basis

· Provide excellent customer service and meticulous administrative support

· Any other duties assigned from time to time

Requirements:

· GCE ‘N’/ ‘O’ / ‘A’ Level, NITEC, Higher NITEC or Diploma in any relevant discipline

· 1 to 2 years of working experience, preferably in healthcare industry

· Candidates with no prior experience are welcome to apply

· Good interpersonal & communication skills

· Proficient in Microsoft Office applications

· Mon – Fri | Office hours (staggered)

Registration & Admission

· Perform accurate registration for Emergency Department patients

· Manage billing for patients including payment & deposit collection

· Conduct financial counselling for patients / next-of-kin (NOK) who require admission to the hospital

· Assist patients / NOK / general public on general enquiries over the counter or through telephone

· Any other duties assigned from time to time

Bed Management

· Perform bed reservation for patients who require admission which includes bed search and assignment according to department protocol and policy.

· Monitor and manage the bed waiting time for patients in order to meet the department’s Key Performance Indicator (KPI)

· Liaise with clinicians and inpatient nursing for bed related matters

· Generate daily report and information for dissemination to the relevant stakeholders.

· Any other duties assigned from time to time

Requirements:

· GCE ‘N’/ ‘O’ / ‘A’ Level, NITEC, Higher NITEC or Diploma in any relevant discipline

· 1 to 2 years of working experience, preferably in healthcare industry

· Candidates with no prior experience are welcome to apply

· Good interpersonal & communication skills

· Proficient in Microsoft Office applications

Working Schedule:

· Must be able to perform 3 rotating shifts (including weekends and Public Holidays)

· 7am – 2.30pm (morning) / 2pm – 9.30pm (afternoon) / 9.15pm – 7am (night)

You will handle patient accounts receivable transactions involving journal postings, payment reconciliation, outstanding accounts review and follow-up. You will support front desk duties in cashiering, attending to patient enquiries on bills, claims, payment and financial assistance applications. Other responsibilities include computation of statistical information for analysis, checking of document completeness, maintaining secured document keeping, providing administrative support to the department and perform any other duties as assigned.

Requirements:

· Diploma with at least 1 year of relevant experience

· Good team player with strong interpersonal and communication skills

· Highly motivated, independent and adaptable to change

· Customer-oriented and meticulous with a flair for numbers

GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. You will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Provide excellent customer service to GetGo’s customers
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
• Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
• Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
• Dealing with service failure and crisis management

Who We Are Looking For

• Passionate team member who loves to serve
• Minimum two (2) years experience as a Customer Support Specialist or similar Customer Service role, preferably with live chat support background
• Experience using help desk software such as Intercom, Zendesk is preferred
• Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
• Excellent verbal and written communication skills is a must

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Driven by Purpose
• Stay Curious and Humble
• Collaborate with Empathy
• Make it Better
• Get It Going!