Total 10,032 Senior Executive level Customer Service job vacancies

Job Description:

• Responsible in resolving customer’s dispute, handling Financial Mediation Bureau cases due to appeal by customers, calling and replacing compromised cards, and transactions monitoring (post verification). 
• Ensure proper documentations are to support the disputed transactions. 
• Perform retrieval request of the CCTV (if any) & conversation for investigations. 
• Timely retrieval of key information for desk investigation. 
• Timely reporting of the fraudulent transactions to MasterCard SAFE, Visa Fraud Reporting (FRS), and Bank Negara Malaysia (BNM) E-FIDS. 
• Preparation of documents for Financial Mediation Bureau (FMB) cases. 
• To maximize recoveries for all disputed cases via chargeback, compliance, and customer challenge process. 
• To prepare all the reported fraud cases for write-off. 
• To resolve disputes and customer’s complaint within the stipulated TAT. 
• To verify transactions with cardholder for post-verification on uncountable cases.
• To contact cardholder and initiate card blocking and replacement for Card Compromised Accounts (CAN). 
• To conduct periodic review on process flow and update the operation manual (where necessary). 
• Process reengineering/automation to reduce redundancy whilst improving productivity and efficiency. 
• To maintain proper records and audit trails for all work-related matters, sources documents, manuals, and intellectual assets of the Company, in not to place the Company in any compromising situation.
• To ensure operational processes are in compliant with the card brands & regulatory guidelines.
• To carry out any other duties as assigned and directed by the Management. 

Job Requirements: 

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, bachelor’s degree, Post Graduate Diploma, Professional Degree, any field.
• Minimum five (5) years’ experience in issuing fraud and dispute management.
• Handle appeal cases with Financial Mediation Bureau. 
• Proactive, willing to work long hours, motivated and energetic.
• Excellent team player, results-oriented and able to communicate effectively at all levels.
• Good communication skills in English and Bahasa Malaysia.
• High integrity and promote mutual self-respect.

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

職位描述：

• 負責解決客戶糾紛、處理金融調解局因客戶申訴而發生的案件、呼叫和更換受損卡以及交易監控（事後驗證）。
• 確保有適當的文件來支持有爭議的交易。
• 執行閉路電視的檢索請求（如果有）和對話以進行調查。
• 及時檢索關鍵資訊進行案頭調查。
• 及時向 MasterCard SAFE、Visa Fraud Reporting (FRS) 和馬來西亞國家銀行 (BNM) E-FIDS 報告詐欺交易。
• 為金融調解局 (FMB) 案件準備文件。
• 透過退款、合規性和客戶質疑流程，最大限度地提高所有爭議案件的回收率。
• 準備所有報告的詐欺案件以進行核銷。
• 在規定的TAT內解決爭議和客戶投訴。
• 與持卡人核實交易，以便對無數案件進行事後核實。
• 聯絡持卡人並針對卡片受損帳戶 (CAN) 發動卡片凍結和更換。
• 定期檢視製程流程並更新操作手冊（必要時）。
• 流程重新設計/自動化，以減少冗餘，同時提高生產力和效率。
• 維護公司所有與工作相關的事項、來源文件、手冊和知識產權資產的適當記錄和審計追踪，以免公司陷入任何不利的境地。
• 確保營運流程符合卡片品牌和監管指南。
• 履行管理層分配和指示的任何其他職責。

工作要求：

• 候選人必須至少擁有任何領域的文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位。
• 至少五 (5) 年簽發詐欺和爭議管理經驗。
• 與金融調解局處理上訴案件。
• 積極主動，願意長時間工作，積極主動，精力充沛。
• 優秀的團隊合作精神，以結果為導向，能夠在各個層面進行有效溝通。
• 良好的英語和馬來語溝通能力。
• 高度誠信並促進相互自尊。

津貼和福利

• 中心位置
• 休閒著裝要求
• 醫療保險
• 事假

• Keep track of division’s key performances and provide regular reports and analysis with actionable insights.
• Responsible for the preparation of board papers and other management reports/presentation materials to the Management and Board.
• Identify the effectiveness and impact of current marketing initiatives with tracking and analysis.
• Keep abreast with consumer trends & marketing best practices via open source market research.
• Develop and maintain a deep understanding of the demographics, psychologies, and behavioural drivers of Aeon Credit’s customers through regular comparative reporting and data analysis of internal customer data set.
• Coordinate activities between departments to ensure that key projects are completed on schedule.

Job Qualification

• Degree or other suitable qualification, preferably in Business Management/Marketing
• Minimum 3 years of relevant working experience in a similar capacity, preferably within the financial or banking industry.
• Proficient in Excel, Words and PowerPoint. Knowledge in Power BI is an added advantage.
• Be detail-oriented and have good problem-solving skills.
• Robust analytical and customer insight skills
• Team player, proactive, highly motivated, self-driven
• Able to work independently with high ownership, multi-task and meet deadlines.
• Possess excellent communication and interpersonal skills with various stakeholders.
• Prepare to take on other roles and responsibilities when required.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave

Job Description

• Plan and develop good credit card collaboration campaign in order to increase card spend and improve company brand positioning.
• Identify new business opportunity and partnership in order to develop exciting card spend campaigns.
• Support the partnership manager in developing partnership activities, create and maintain partnership materials including business slides, partner spend analysis and performance metrics.
• To develop relevant Point-of-Sale materials for partners and provide support on communication channel and/or any merchandising materials required by partners
• Develop a good working relationship with the relevant support department.
• Keep abreast of industry and competitors to identify and develop innovative marketing campaigns.
• Ensure smooth and timely execution of campaigns.
• Evaluate Profit & Loss impact on each campaign to deliver the Maximum Return on Investment.
• Prepare post campaign analysis to measure campaign effectiveness.

Job Requirement :

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma,
• Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• At least 3 year(s) of working experience in the related field is required for this position.
• Project management skills with a strategic and business perspective.
• Good communication, interpersonal and analytical skills.
• Work effectively as part of a team to achieve established outcomes.
• Acquired good verbal and written communication skill to drive tasks to completion.
• Preferably Senior Executives specializing in Banking/Financial Services or equivalent.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave

Job Responsibility:

• Work closely with Marketing Manager to execute brand marketing activities for the assigned portfolio or businesses to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities.
• Work closely with agencies to execute cohesive advertising campaigns and tactical promotions within assigned portfolios to drive downloads, usage and awareness of AEON Wallet app and other AEON Credit products.
• Implement consistent digital advertisements for credit cards or personal financing to increase customer conversions and generate qualified digital leads.
• Analyze the effectiveness and impact of current marketing initiatives through tracking and analysis to optimize and scale at large.
• Develop marketing and sales aid/promotional materials to establish product messaging as well as to effectively promote new campaign initiatives.
• Assist in brand advocacy and enhance total brand visibility and awareness in the market.
• Working in partnership with creative & media agencies, develop creative briefs and guide creative direction to meet objectives and ensure prompt end-to-end execution for all advertising and public-¬facing communications, including print, digital, and video assets.
• Ensure full compliance with procurement processes, campaign fulfilment requirements, campaign expense controls, and brand, regulatory and statutory guidelines on advertisement and promotional materials.
• Keep abreast with consumer trends & marketing best practices and maintain a deep understanding of the demographics, psychologies, and behavioral drivers of AEON Credit’s customers through regular comparative reporting, market research and data analysis of internal customer data set.

Requirements

• Degree or other suitable qualification, preferably in Business Management/Marketing.
• Minimum 5 years of relevant working experience in marketing, preferably within the financial or banking industry.
• Possesses Marketing and Branding knowledge, excellent communication & strong interpersonal skills.
• Proficient in marketing research and statistical analysis with the ability to interpret and translate online and offline customer behaviors into strategic activities.
• Experience in branding and communication is a bonus

Perks & Benefits

• Performance bonus
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal development opportunities

工作職責：

• 與行銷經理密切合作，為指定的投資組合或業務執行品牌行銷活動，以實現符合整體商業優先事項的成長機會、市場份額和利潤目標。
• 與各機構密切合作，在指定的產品組合內執行有凝聚力的廣告活動和戰術促銷活動，以推動 AEON 錢包應用程式和其他 AEON Credit 產品的下載、使用和認知度。
• 為信用卡或個人融資實施一致的數位廣告，以提高客戶轉換率並產生合格的數位潛在客戶。
• 透過追蹤和分析來分析當前行銷計劃的有效性和影響，以進行大規模優化和擴展。
• 開發行銷和銷售輔助/促銷材料，以建立產品資訊並有效推廣新的活動計劃。
• 協助品牌宣傳並提高整體品牌知名度和市場知名度。
• 與創意和媒體機構合作，制定創意簡報並指導創意方向，以實現目標並確保所有廣告和麵向公眾的通信（包括印刷、數位和視訊資產）的快速端到端執行。
• 確保完全遵守採購流程、活動履行要求、活動費用控制以及廣告和促銷材料的品牌、監管和法定準則。
• 透過定期比較報告、市場研究和內部客戶資料集的資料分析，隨時了解消費者趨勢和行銷最佳實踐，並深入了解 AEON Credit 客戶的人口統計、心理和行為驅動因素。

要求

• 學位或其他合適的資格，最好是商業管理/行銷。
• 至少 5 年行銷相關工作經驗，最好是在金融或銀行業。
• 擁有行銷和品牌知識、出色的溝通能力和強大的人際交往能力。
• 精通行銷研究和統計分析，能夠解釋線上和線下客戶行為並將其轉化為策略活動。
• 有品牌和傳播經驗者優先

津貼和福利

• 績效獎金
• 附近的公共交通
• 中心位置
• 商務休閒服裝要求
• 醫療保險
• 個人發展機會

Job description:

• Conduct consultations with patients on treatments and procedures and remain professional and approachable throughout the process.
• To examine patients with care and compassion.
• To clarify and educate patients on healthcare and wellness.
• To document all medications, diagnoses, treatments and consultations.
• Respond to patient's medical/health problems by referring to their history and carrying out diagnosis, investigation, treatment, and referral as appropriate
  Contribute to the delivery of patient services with nurses, technicians, and other medical staff.
• Collect, record, and maintain patient information, such as medical history, reports, and examination results.
• Participate in research studies commissioned by the hospital board.
• The doctor is also passionate about the medical profession and able to serve people with love, care, and kindness. The doctor also understands that the medical profession is a field in the art of service provided to people.
• To assure compliance with SOP, regulations and medical protocols.
• To work together with the rest of the team members
• Willing to learn leadership & management skills.

Requirements:

• MBBS or Medical Degree from a recognized university.
• Registered with the Malaysian Medical Council.
• Possess Annual Practice Certification (APC).
• At least 6 year(s) of working experience.
• Well-groomed with a pleasant personality.
• Excellent interpersonal, communication, and leadership skills.
• Willing to work in JOHOR BAHRU.

Perks & Benefits

• Medical insurance
• Opportunities for promotion
• Professional development

Requirements

• To ensure confidentiality, integrity and availability of information assets in the company are protected.
• To report promptly any breach of law, regulation, the company’s code of conduct or other company policies and guidelines.
• To administer and enforce IT Security Policies, Procedures, Standards and Processes to all IT systems and networks.
• Responsible for on-going risk assessment for IT Infrastructure, System & Process.
• Compliance with regulatory standards, practices and guidelines (e.g. ISO27001, PCIDSS, BNM RMiT).
• To ensure proper IT system provisioning to live environment.
• Consult on effectiveness of corrective actions pertaining to closure of audit findings.
• Responsible for incident and problem analysis to ensure countermeasure is implemented to prevent reoccurrence.
• Conduct security awareness training to promote awareness in the organization.
• Support IT audit tasks (Internal Audit and External Audit).
• To promote environmental preservation awareness and to participate in Aeon environmental activities.
• To report promptly any breach of law, regulation, the company’s code of conduct or other company policies and guidelines.
• To ensure adequacy of licenses based on company growth.
• To review IT assets: NDA, software licenses and service maintenance agreement with proper tracking.
• Involve in the development and implementation of security program to raise the level of IT security awareness within ITG department.

Responsibility

• Degree in Computer Science, Information Technology, Information System or any related fields.
• Familiar with standards and requirements such as ISO27001 and that of financial authorities (e.g. ISMS, PCIDSS, RMiT & etc.) will be an added advantage.
• Preferable 1 to 3 years of IT risk or compliance exposure in service provider, vendor or financial institution.
• Good communication skills, both verbal and written.
• Excellent data collection and analysis skills.
• Strong attention to detail.
• Good report writing for progress update or incident reporting.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities

Unlock your potential with us!

As a leading global logistics group based in US with successful experiences over 20 years, we are now expanding rapidly in ASEAN. We are in need of those dynamic and ambitious peers to offer them the chances to collaborate with our professional colleagues worldwide. Joining us, your career will be upscaled with the valuable international perspectives and with the experiences you gain with us.

JOB DESCRIPTION:

· working directly with our data and operation team in USA

· Responsible of business data entry

· Responsible for coordinating local and export operations, including liaising with forwarder agents, shipping liners, haulage, and customs clearance to ensure timely delivery.

· Preparing and managing pre-shipping and post-shipping documents.

· Responsible for all export shipment arrangements and shipping document preparation, such as bills of lading, invoices, shipping labels, LC documents to the bank, certificates of origin, insurance documents, etc.

· Communicating with vendors, suppliers, and carriers to ensure smooth logistics operations.

· Ensuring compliance with all local and international shipping regulations.

· Resolving any shipping or logistics issues as they arise.

· Maintaining accurate records and reports related to shipping and logistics activities.

· Data mining, data analysis and dashboard reporting

· Continuously evaluating and improving shipping and logistics processes.

· Inside Sales Support, approach the customers for new sales inquiry.

· Performing all other duties, activities, and responsibilities assigned by the superior whenever necessary.

REQUIREMENTS:

· Working experience of 3-5 years in logistics industry is preferable

· University degree with a good command of English and communication skills in English (understanding ,speaking and writing),

· Need to be rigorous, well organized and detail-oriented in the work, and able to work under pressure

· Open-minded and a fast learner

· good at mastering skills in computer software system

· Good at team work.

Candidates are required to send resume with full DOB.

Perks & Benefits

• 5 working days (Mon - Fri)
• Growth opportunities
• International MNC, headquartered in NY, USA
• Training Provided
• Promising Career Development
• Commission and bonus
• Central location
• Medical Allowance
• Dental Allowance

與我們一起釋放您的潛能！

作為一家總部位於美國、擁有20多年成功經驗的全球領先物流集團，我們目前正在東協快速擴張。我們需要那些充滿活力和雄心勃勃的同行，為他們提供與我們全球專業同事合作的機會。加入我們，您的職業生涯將因寶貴的國際視野和與我們一起獲得的經驗而得到提升。

職位描述：

· 直接與我們在美國的數據和營運團隊合作

· 負責業務資料輸入

· 負責協調本地和出口業務，包括與貨代代理、班輪、拖運和清關聯絡，以確保及時交貨。

· 準備和管理裝運前和裝運後文件。

· 負責所有出口運送安排和運輸文件準備，如提單、發票、運輸標籤、銀行信用證文件、原產地證明、保險文件等。

· 與供應商、供應商和承運商溝通，確保物流運作順利。

· 確保遵守所有當地和國際運輸法規。

· 解決出現的任何運輸或物流問題。

· 維護與運輸和物流活動相關的準確記錄和報告。

· 資料探勘、資料分析和儀表板報告

· 持續評估和改善運輸和物流流程。

· 內部銷售支持，聯絡客戶進行新的銷售詢問。

· 必要時履行上級指派的所有其他職責、活動和職責。

要求：

· 有3-5年物流業工作經驗者優先

· 大學學歷，具備良好的英語能力和英語溝通能力（聽、說、寫），

· 工作嚴謹，組織嚴密，注重細節，能承受工作壓力

· 思想開放，學習能力強

· 善於掌握電腦軟體系統技能

· 善於團隊合作。

候選人必須發送帶有完整出生日期的簡歷。

津貼和福利

• 5個工作天（週一至週五）
• 成長機會
• 國際跨國公司，總部位於美國紐約
• 提供培訓
• 有前途的職業發展
• 佣金和獎金
• 中心位置
• 醫療津貼
• 牙科津貼

工作地點：北幹、彭亨

職責：

• 在現場實施和管理一系列現有項目；
• 進行研究、宣傳計劃、網路和資訊交流等專案活動；
• 準備技術和管理報告；
• 與地方層級的夥伴機構（地方政府、私部門、民間社會組織、原住民和當地社區團體）進行溝通和合作；
• 規劃和執行社區發展和賦權活動/計劃；
• 與馬來西亞和海外的夥伴機構合作；
• 對新項目和活動開發的投入；和
• 酌情為泥炭地計畫的其他要素做出貢獻

工作要求：

• 環境或自然資源管理學位。
• 英語和馬來語流利，具有良好的寫作能力。
• 具有電腦和基本軟體技能的經驗 - 例如 Microsoft Office。
• 在森林、自然資源、泥炭地、生物多樣性、氣候變遷和/或種植園問題管理方面擁有豐富的經驗。
• 至少 5-8 年相關工作經驗。
• 具有與多方利害關係人（包括原住民社區）溝通的經驗。
• 具有意識活動組織和資訊交流的經驗。
• 具多學科團隊經驗者優先。
• 願意與原住民社區合作。
• 願意在彭亨州北根工作。
  
  

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 健身會員資格

Duty Station: Pekan, Pahang

Responsibilities: 

• Implement and manage a range of existing projects at site level;
• Undertake project activities such as studies, awareness programmes, networking and information exchange;
• Prepare technical and management reports;
• Communicate and working with partner agencies at local level (local government, private sector, Civil Society Organisations, and indigenous people and local community groups);
• Plan and execute community development and empowerment events/programmes;
• Working with partner agencies in Malaysia and overseas;
• Input to development of new projects and activities; and
• Contribute to other elements of the Peatland Programme as appropriate

Job Requirements:

• Degree in Environmental or Natural Resource Management.
• Fluent in English and Malay with good writing skills.
• Experience in computer and basic software skills – e.g. Microsoft office.
• Experience in management of forest, natural resources, peatland, biodiversity, climate change, and/or plantation issues. 
• Minimum 5-8 years relevant working experience.
• Experience in communication with multi-stakeholder, including indigenous community.
• Experience in awareness event organisation and information exchange. 
• Experience in multidisciplinary teams an advantage.
• Willingness to work with indigenous communities.
• Willingness to be based in Pekan, Pahang.
  
  

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Fitness membership

Job Responsibilities:

• Work with HR team, Business Heads and staffs on the execution of PMS workflow and procedures. 
• To be responsible on the roll-out of PMS end-to-end process (inclusive of Performance Plan, Mid-Year Review and Final Assessment). 
• Manage all staff enquiries that related to PMS and troubleshooting. 
• To work with HR Team and Business Unit for generating HR dashboard, performance management metrics and data analysis reports and oversee data integrity associated with PMS. 
• Maintain SOP and manual, familiar with Standard Operation Procedure of HR and provide recommendation and improvement to enhance the PMS process. 
• To conduct briefing related to PMS matters and assigned trainings for Talent Development. 
• To coordinate/ facilitate the Talent Development initiatives like internal/ external trainings, roll out survey, staff communication & etc.
• To support in all Talent Management related activities as and when required. 

Job Requirement :

• Degree/ Diploma in Human Resource Management / Business Administration or other relevant courses.
• At least 3 years of working experiences in Human Resource Management Experience in handling Performance Management System / Payroll/ HR Services will be an added advantage. 
• Well versed in PMS system / other PMS tool. 
• Good computer skills in MS Office particularly in Excel and Power Point.
• Good interpersonal and analytical skill. 

Perks & Benefits:

• Nearby public transport
• Medical insurance
• Personal leave

Job description:

• Conduct consultations with patients on treatments and procedures and remain professional and approachable throughout the process.
• To examine patients with care and compassion.
• To clarify and educate patients on healthcare and wellness.
• To document all medications, diagnoses, treatments and consultations.
• Respond to patient's medical/health problems by referring to their history and carrying out diagnosis, investigation, treatment, and referral as appropriate
  Contribute to the delivery of patient services with nurses, technicians, and other medical staff.
• Collect, record, and maintain patient information, such as medical history, reports, and examination results.
• Participate in research studies commissioned by the hospital board.
• The doctor is also passionate about the medical profession and able to serve people with love, care, and kindness. The doctor also understands that the medical profession is a field in the art of service provided to people.
• To assure compliance with SOP, regulations and medical protocols.
• To work together with the rest of the team members
• Willing to learn leadership & management skills.

Requirements:

• MBBS or Medical Degree from a recognized university.
• Registered with the Malaysian Medical Council.
• Possess Annual Practice Certification (APC).
• At least 6 year(s) of working experience.
• Well-groomed with a pleasant personality.
• Excellent interpersonal, communication, and leadership skills.
• Willing to work in JOHOR BAHRU.

Perks & Benefits

• Medical insurance
• Opportunities for promotion
• Professional development

Job Responsibilities:

Communicate closely with Sales personnel and customers on orders received to ensure timely delivery;

To prepare purchase order;

To prepare and submit quotation to customer;

Responsible in operations of order processing, tracking, and monitoring of orders, and ensuring quality and smoothness of operations;

Ensuring orders are processed smoothly end-to-end in a timely manner (from checking stock allocation, warehouse stock and PO details and to ensure delivery of orders have been completed);

To ensure on time collection of customer payment;

Imports and exports shipment arrangement and document preparation;

Coordinating shipments with customers and suppliers, shipping agents, forwarders and port agent, for efficient and smooth handling of shipments via road, air and sea mode;

Handle customs permit declaration;

Update daily shipment/delivery schedule on project basis;

Verify freight bill for inbound and outbound shipment;

Requirements:

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma & Professional Degree.

At least 3 years of working experience in the related filed is required for this position.

Computer literate. (familiar with SQL Accounting)

Required language(s): English and Bahasa Malaysia

Preferably Language(s) : Bahasa Malaysia, English and Mandarin.

Able to speak and write in Mandarin are added advantage.

Proactive, self-motivated, quick learner, pleasant personality with good interpersonal and communication skills.

Full-Time positions available.

Applicants must be Malaysian citizens.

Attractive Salary Package 

Flexible & Friendly work environment

5 Working Days (Monday - Friday)