Total 57 Manager shipping executive job vacancies in Customer Service category in Malaysia

Spaceman is the leader in space saving furniture, our products bring joy to people's lives, and that makes our work very satisfying.

We have a friendly team working from a conservation shophouse in buzzy Jalan Besar, close to multiple MRT and bus stops and lots of great lunch options.

We are looking for a new Sales Operations Executive to work with the Sales Operations Manager:

- Respond to customer enquiries by phone, online and WhatsApp

- Process customer orders

- Issue orders to suppliers in Italy

- Plan shipments with our freight provider

- Follow up with customers with balances to pay

- Coordinate deliveries with delivery team/warehouse

- Handle customer feedback

You will be diligent, with good attention. Your role is important to ensuring the smooth running of the company and to customer's having a great experience so we are looking foir someone who will take pride in their work.

Responsibilities

• Maintain the highest standard of excellence in client service by attending to client enquiries and requests
• Engage with customers in a professional and courteous manner, actively listening to their needs and concerns
• Make outbound calls to customers to provide product updates and information by following prescribed script and FAQs
• Work collaboratively with various internal stakeholders to ensure customers’ experiences align with the company's brand and mission.
• Compile customer feedback and provide advisory to management by generating monthly data
• Assist in documenting and reporting quality levels and KPIs
• Provide Administrative support and backup for team members when required.

Requirements

• Diploma or Degree in Business Administration or its equivalent
• A minimum of 3 years of relevant working experience in a client servicing role
• Strong problem-solving skills, maintaining a client-focused approach and exceeding clients’ expectations.
• Service oriented and enjoy interacting with people from different walks of life
• A good team player with ability to multitask and meets stringent service standards
• Excellent interpersonal and communication skills
• Proficiency in MS office applications
• Experienced candidates will be considered for a Managerial role

We regret to inform that only shortlisted candidates will be notified.

Executive Manager, Merchants Customer Portfolio and Partnerships Parental Leave Cover – 12 month secondment Business Bank (BB) offer a wide range of services and solutions to our small to medium, enterprise customers and our regional and agribusiness customers.Everyday Business Banking (EBB) is a centre of excellence for innovation development and capability within the Group. Merchant Solutions sits within EBB, and this position play a key leadership role by driving a dedicated focus on the Merchant Domain strategic priorities, key customer opportunities and partnership opportunities that demonstrate value in new and different ways. This role is accountable for the Merchants Partnerships capabilities, Go-to-Market approach, voice of customer, and Portfolio strategy. The team is critical to delivering on CBA’s intent of reshaping our relationship with Merchants, creating new opportunities to deliver commercial value and driving our NPS agenda.See yourself in our teamThe Executive Manager for Merchant Customer Portfolio and Partnerships is responsible for leading a team who…

Click here to view more detail / apply for Executive Manager, Merchants Customer Portfolio and Partnerships – 12 month secondment

Award winning and innovative Aged Care Provider, including recipient of Xref's 'Best Workplace Award 2023' and 'Engage Change Champion Award 2023' as well as Voice Project’s 'Best Workplace Award 2021' Competitive Remuneration package excellent benefits Wellbeing initiatives along with Employee Rewards and Recognition Programs Industry leading clinical and allied health staff ratios Montefiore has an outstanding opportunity for a motivated and passionate Residential Manager to join our experienced team. Based at our boutique Woollahra campus, this is a permanent full-time role in which you will be charged with overseeing the delivery of quality care and services. Reporting to the Director of Residential Care, you will be supported by a Deputy Care Manager, and an administration team. Additionally, you will be working within a well-resourced and supported structure that includes dedicated clinical, allied health and hotel services. This truly is a leadership role working within established systems while thoroughly expanding your professional experience as a leader…

Click here to view more detail / apply for Executive Care Manager

NVIDIA is hiring a presenter for the Executive Briefing Center Demo Room, EBC, at our Headquarters in Santa Clara. In this highly impactful position, the presenter will lead discussions and provide thought leadership at the CXO level to the world's top corporations, startups, media and investors. An ideal candidate will have deep expertise in at least one of the technologies being presented with the ability to quickly learn and broaden their expertise across emerging technologies. We believe this is an outstanding opportunity to become an authority in the entire NVIDIA ecosystem, both on the machine learning and software front as well as hardware!

What you will do:

• Demonstrate the latest advancements in NVIDIA technology and workflows from our research and product teams, customers, and partners.

• This is a customer facing role and you’ll be presenting, in person, to small and medium sized groups.

• Tailor messaging for individuals of varying levels of technical experience and seniority.

• Build relationships and influence across organizations, without direct authority, whilst supporting program management of EBC content.

What we need to see:

• Bachelor's degree or equivalent experience

• 8+ years of work experience in the areas of technical marketing engineer, program management, or a research background

• Strong oral presentation skills and experience providing enterprise thought leadership

• Be highly motivated to acquire a strong solid understanding of the NVIDIA product line and solutions as well as how they are adopted in enterprise and startup use cases.

• Experience in how Artificial Intelligence/Machine Learning is being applied to enterprise workflows and the implications of this technology - e.g. Digital Twin, HPC, Large Language Models, Computer Vision, Generative AI, Natural Language Processing, XR, Digital Avatars, Omniverse and OpenUSD - Universal Scene Description.

Ways to stand out from the crowd:

• PhD or equivalent

• Proficient in two or more spoken languages

• Curiosity about emerging technology - GenAI, GANs, XR, Robotics, Digital Twins, and Avatars

• Expertise with the Linux command line, coding, containers and HPC scheduling

• Cloud computing experience, e.g. Google Cloud Platform, Amazon Web Services and/or Microsoft Azure

NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you are creative and autonomous, we want to hear from you!

The base salary range is 140,000 USD - 276,000 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

We are Spaceman - space saving hero, Singapore's most exciting furniture brand.

We offer exclusive innovative products and we pride ourselves on supporting them with considerate and comprehensive customer service.

We are looking for a passionate customer service executive/manager to drive customer excellence in our company.

We have a friendly team based in a conservation shophouse in buzzing Jalan Besar.

We offer generous pay as well as private medical insurance and discretionary bonus.

The role will involve:

- Respond to incoming queries from existing customers by phone, WhatsApp, email

- Input into and update our online Helpdesk system

- Work with our technical department to identify solutions that will please our customer

- If necessary visit customers to review their concerns face to face

- Schedule any remedial work required

- Liaise with the factory in Italy for advice and parts

- Follow up with customers to ensure they are happy their query has been addressed

You should be diligent, with good attention to detail.

Contact us now to become part of the space saving heroes.

JOB DESCRIPTION

· Booking of customer appointments via different channels eg. Online, phone, etc

· Ensure customers’ physical treatment/product card balance tally with WESS System

· Compile outlet/roadshowfeedback forms and prepare reports

· Handles all customers’ online and offline enquires, complaints and refunds promptly

· Make sure all outlet staff possess and execute quality customer service

· Gather feedback/Investigate, discuss and negotiate with clients on complaint cases

· Gather feedback/Investigate, handle and process refund cases for customers

· Doing public relations with clients and maintain good relationship with them

· Ad-hoc tasks as assigned by Management

JOB REQUIREMENTS

· Possess a genuine willingness to learn, be intuitive，resourceful and coachable

· Possess an upbeat, positive and enthusiastic attitude. Create relationships from a cold start.

· Confident, self-starter who works well independently

· Must be highly self-motivated

· Professional phone etiquette

· Works well with other employees and is a team player with a positive attitude

· Strong communication skills, both oral and written

· With at least 1 year experience in customer service job or handling customers

· Basic knowledge on how to use Microsoft Word and Excel is required

· Knowledge on how to use WESS system and Infotech system will be best

· Minimum a diploma in any field of study is preferred

· Will be required to travel to various outlets and different roadshow venues to meet clients an

mangers when necessary

· Office working days and hours: Mon to Fri 9am to 6pm

职位描述

• 通过不同预约渠道进行客户预约，例如, 网上、电话等

• 确保客户的治疗/产品实体卡余额与WESS系统的一致

• 收集并集合分店/路演顾客反馈表格并准备相关报告

• 及时处理所有客户的线上线下查询、投诉和退款

• 确保所有分店员工拥有并执行优质的客户服务

• 针对客户投诉与退款，收集客户意见，调查，与客户讨论和谈判以便提 出最适合的解决方案

• 与客户进行很好的交流并与客户保持良好的关系

• 管理层分配的临时/索碎任务

工作要求

• 具有真诚的学习意愿、直觉性、足智多谋和易于接受指导

• 拥有乐观、积极、热情的态度，与客户从零开始建立关系

• 自信、主动、能独立工作

• 必须具有高度的自我激励能力

• 拥有专业的电话礼仪

• 与其他员工合作良好，具有积极的团队合作精神

• 较强的口头和书面沟通能力

• 具有至少1年客户服务工作经验或面对/处理客户的经验

• 需要有基本知识知道如何使用 Microsoft Word 和 Excel

• 了解并且会使用WESS系统和Infotech系统将是最好不过了

• 至少拥有任何学习领域的高中文凭

• 必要时将被要求前往各个分店和不同的路演场地与客户和经理会面 与开会或处理客户的投诉与退款

• 办公司工作日和时间：周一至周五上午 9 点至下午 6 点

Primary Care Engagement (PCE) Team, Primary Care & Community Care Development Division (PCDD) supports MOH and primary care providers, essentially private GP and dental clinics in the operationalisation and administration of national schemes such as Community Health Assist Scheme (CHAS), Screen for Life and Public Health Preparedness Clinics (PHPCs). This is to enable our primary care providers to provide affordable and quality care for patients in our community.

As a member of this team, your key roles will include the following:

Schemes Administration

• Encourage and recruit private GP and Dental to sign up for national schemes and programmes
• Conduct training and on-boarding of clinic onto the scheme and programme
• Lead in the management of specific national schemes, which includes liaising with MOH and relevant entities on the development, monitoring, reporting and administration of the schemes.
• Assist in the development of collaterals for marketing and administration of schemes and programmes
• Proactively review, identify gaps and propose solutions to ensure smooth operations of schemes
• Work with various agencies (MOH, NCS, HPB, IHiS) to continuously improve workflow to ease administrative or IT workload for the clinics
• Driver for publicity platforms such as content management on various platforms, both online and offline

Account Management

• Engage and provide dedicated support to assigned private General Practitioner (GP) and Dental Clinics as their account manager
• Manage and foster strong relationships with the doctors, dentists and their staff
• Support and assist the assigned clinics to administer national schemes, such as CHAS, Screen for Life, PHPC, National Vaccinations for Adult & Childhood and Child Development Screening.

Cross Team Workgroup

• Be involved in initiatives to further enrich the engagement and development of the Primary Care sector
• Support IT initiatives for both internal and external stakeholders for driving primary care digitalisation.
• Co-create models of care to support the PCDD long term initiatives.

Job Requirements

• Degree holder in any discipline
• Experience in developing networks and partnerships with stakeholders
• Able to multi-task and possess strong project management skills
• Adaptable, resilient and able to work well in a dynamic and fast paced environment.
• Strong problem solving and conflict resolution skills
• A self-starter, with strong analytical and communication skills (both spoken and written)
• Prior experience in healthcare (GP engagement/operations) is an added advantage
• Able to work after office hours when required

Responsibilites

• Coordinate and maintain the quality and productivity of the Customer Services and Operations function.
• Provide support to the outsourced Contact Center.
• Oversee the daily operations of the Customer Operations team, offering support in governance to ensure compliance and the achievement of performance KPIs.
• Engage extensively with both internal and external stakeholders to synchronize business goals, as well as develop and implement strategic requirements and initiatives that support the business strategy and needs.
• Address and resolve escalations, complaints, and complex customer issues swiftly and effectively with minimal supervision.
• Analyze Customer Service data regarding issues or requests to evaluate, offer feedback, and suggest improvements to internal stakeholders.
• Carry out any additional duties as assigned.

Requirements

• Bachelor’s degree with at least 5 years of relevant experience in customer service related field.
• Strong verbal, written and interpersonal communication skills are required.
• Good understanding of Customer services and experience metrics and operations.
• ​​Good knowledge in customer service best practices.
• Ability to work independently in a fast-moving yet ambiguous environment and highly confident in responding to challenging and changing circumstances.
• Hands-on experience in transformation projects
• Experience working in a Digital-Tech start-up industry

Candidates with more years of experience will be considered for managerial positions.

Job Summary:

• Assists the Security Manager in the operations of round-the-clock overall security and fire-safety services.
• Assist in control of the Security Department and supervise security officers
• Responsible for maintaining adequate and effective security measures for the hotel
• Ensuring maximum protection is given to the guests
• Ensure hotel and guest properties are safeguard against loss, damage and other untoward accidents
• Handle all incidents in a professional and timely manner

We are looking for someone who:

• Has relevant experience within the hotel industry
• Possess a valid Police Licensing Regulatory Department Security Officer license.
• Able to perform rotating shift
• Has strong interpersonal and communication skills
• Detail-orientated and has good organizational skills
• Is professional, discreet and can handle sensitive information
• Upholds professional values, ethics and integrity at all times
• Enjoys problem solving with a can-do attitude
• Enjoys being challenges
• Report Writing

Responsibilities:

• In charge of operations management, employee development, customer satisfaction, and business growth.
• Resolve client inquiries and remarks, services.
• Oversee the completion of repair, maintenance, and emergency work within the proper standards.
• In charge of directing the company, customers, and employee’s management of development and operations.
• Recognize the requirements of every location to address operational problems.
• Inspect all site actions follow the rules that consumers have established.
• Arrange inspections to assess customer satisfaction, inventory, task progress, and technician performance.
• Hold daily meetings with the team to discuss and make improvements.
• Develop staff training programs that cover SOP and safety guidelines.
• Respond to calls for assistance and handle requests after regular business hours.

Requirements:

• Degree or diploma in a relevant field of study.
• At least 3-5 years of experience managing ACMV projects.
• Has a good record of Customer Support

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Provide administrative support to music professionals relating to Teachers' Management. Reports to Music Director

DIVISION / DEPARTMENT : MUSIC SCHOOL (MS) / SCHOOL EDUCATION (EDO)

Purpose:

Key Responsibilities: -

1. Planning of teachers recruitment, orientation, deployment, and training.

2. Act as facilitator / communicator between teachers and schools &/or HQ on all teachers matters

& protocols.

3. Monitor and manage teaching hours, work schedules and teachers feedback on admin / related

office matters.

4. Liaison between YMS & PEI/MOE on registration of courses, teachers, and schools (where

applicable).

5. Perform any ad hoc duties or projects as assigned.

Requirements: -

1. Diploma and above, preferably related in Business Administration, Marketing, or a related field

(or equivalent experience).

2. Minimum 3-4 years of relevant working experience in administration roles, preferably in therelevant industry.

3. Excellent communication and interpersonal skills.

4. Ability to multitask, prioritize, and meet deadlines.

5. Knowledge in Microsoft Windows.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidate will be notified.

Registration No: R1221775

EA License No: 20C0426 (Elitez & Associates Pte Ltd)

You will play an integral part in achieving branch’s goals by providing excellent customer service to our customers while attending to their banking needs.

Your role entails cash handling, customer service, end-day balancing and all operational matters at branch. Through our structured training program and mentorship, you will be fully equipped with the skills and knowledge to provide innovative and optimal solutions to customers’ query.

Responsibilities :

• Provide excellent customer service to our customers while attending to their banking needs;
• Perform day-to-day over-the-counter transactions, which includes cash handling/ management, account opening and closure, balancing of cash and cheques and remittance handling;
• Conduct CDD/ KYC checks during onboarding and transaction handling;
• Migrate and guide customers to use the self-service banking channels;
• Perform general administrative duties and support the daily operations of the branch;
• Assist customers in their enquiries and handling of feedback.

Requirements:

• Diploma / Degree in any discipline with at least 2 years' client servicing experience with basic understanding of relevant banking operations preferred;
• Excellent interpersonal communication skills and customer service skills;
• Meticulous, logical and attentive to details;
• Self-motivated and driven to attain personal & branch goals;
• Must be prepared to work branch hours as well as Sundays;

Customer Care Executive (premium cars customer service support, L2, Office Hours, Permanent)

Company highlights

• Join one of the world’s leading multinational automobile manufacturers
• Job stability for long-term career growth
• Location: Accessible from MRT / Working hours: Mon - Fri 9am-6pm

Responsibilities

• Resolve the esculated cases from outsource Call centre, provide L2 or up to L3 support,
• Respond promptly and professionally to customer inquiries across multiple channels (phone/ mobile apps, email, etc.)
• Provide top-notch customer service, showing patience and care in resolving inquiries.
• Deliver exclusive service to exceed customer expectations and build the good relationships.
• Maintain accurate customer records and assist with data cleanup.
• Prepare promotional mass-emails and announcements.
• Monitor call center agent performance and extract data for analysis.

Requirements

• GCE 'O' level/Diploma.
• 2 years of customer service experience in luxury goods/ premium retail line.
• Passion for and willingness to learn about and premium cars. Trainning provided for product knowledge.

If you are interested in this opportunity, submit your application now to find out more about this position.

Customer Care Executive (premium cars customer service support, L2, Office Hours, Permanent)

Company highlights

• Join one of the world’s leading multinational automobile manufacturers
• Job stability for long-term career growth
• Location: Accessible from MRT / Working hours: Mon - Fri 9am-6pm

Responsibilities

• Resolve the esculated cases from outsource Call centre, provide L2 or up to L3 support,
• Respond promptly and professionally to customer inquiries across multiple channels (phone/ mobile apps, email, etc.)
• Provide top-notch customer service, showing patience and care in resolving inquiries.
• Deliver exclusive service to exceed customer expectations and build the good relationships.
• Maintain accurate customer records and assist with data cleanup.
• Prepare promotional mass-emails and announcements.
• Monitor call center agent performance and extract data for analysis.

Requirements

• GCE 'O' level/Diploma.
• 2 years of customer service experience in luxury goods/ premium retail line.
• Passion for and willingness to learn about and premium cars. Trainning provided for product knowledge.

If you are interested in this opportunity, submit your application now to find out more about this position.