Total 4,925 quality assurance engineer job vacancies in Customer Service category in Malaysia

Role:

• Experienced NAVCOM Engineer in maritime industry.
• Specialized in servicing and re-commissioning navigation systems.
• Proficient in installation, troubleshooting, and servicing of Marine Radar, Gyro compass, Magnetic compass, autopilot, echo sounder, speed log, steering FFU/NFU, weather fax, wind speed/direction, etc.
• Skilled in Marine Telecommunication Systems, including GMDSS, VHF/UHF, MF/HF SSB, NBDP, NDB, Navtex, Inmarsat.
• Ensure personal compliance with safety regulations of both company and customer.

Requirements:

• Strong background in Marine Electronics, Field Service Engineering, Commissioning, and Microsoft Office.
• Degree in Engineering or related field required.
• Training from OEM/manufacturers on Navigational equipment is advantageous.
• Knowledge of tools like CRM preferred.

Job Scope & Responsibilities:

• Excellent experience with supporting Windows 10
• Experience with a previous large scale Windows migration project a plus
• Have worked on Tickets and Requests Tools, has knowledge of Quality parameters SLA and tickets SLA,
• Ability to cope under pressure, Pay great attention and follow the instructions provided.
• Flexible to provide Branch & Weekend Supports
• Excellent customer facing skills, communication skills, comfortable working with all different levels of staff
• Minimum 3 year experience

Position: Assistant Service Engineer/ Up to S$3,500/ Gul/ 5 Days/ Manufacturing/ Career Growth

Industry: Manufacturing/ Industrial

Location: Joo Koon (Gul)

Salary Range: S$2,500 – S$3,500

Our client, is the leading regional distributor of Professional and Industrial Cleaning Supplies. Products we market include floor care equipment for carpet, stone & tiles; high pressure water cleaners including ultra-high pressure blasting equipment & accessories; specialty vacuum & dust collection systems; industrial & outdoor rider sweepers & scrubbers; professional cleaning wipes, pads & tools; hygiene related environmental wares for public areas; and our self-manufactured line of ISO 9001 certified maintenance chemicals.

Job Responsibilities:

• To perform troubleshooting on various electrical circuitry

• Provide technical support for industrial technologies

• Assist Service Manager to manage the service department

• Lead a team of technicians and engineers to provide excellent service support

Qualifications:

• Degree/ Diploma/ Certificate in Electrical & Electronic Engineering

• Experience in troubleshooting various electrical parts or AC & DC motors, lead acid &lithium batteries, electrical control circuits.

• A good team player with good communication skills.

• Possess a local driving licence is a plus.

Job Reference ID: QX7RR93Y

Please submit your updated resume in word format by using the Apply Now Button.

We regret that only shortlisted candidates will be notified.

Alternatively, you may email the updated resume to maggie.ye@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705

EA Licence Number: 02C4944

Registration Number: R1215110

EA Personnel: Maggie Ye Kai

http://peopleprofilers.com

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at yenpeng@ennovatez.com

Actively seeking Desktop Support Engineer for a renowned financial institution!

• Leading financial service provider operating globally
• High-performing and collaborative work environment
• Opportunity to travel and work closely with other global offices

Job description

Our client is a prominent hedge fund with global presence. They are well-known for their comprehensive, quantitative, and fundamental investment strategies.

As part of their headcount expansion, they are actively seeking a skilled Desktop Support Engineer to join their organization. In this role, your responsibilities will encompass end-user and desktop support globally. You will also be supporting asset management as well as onboarding and offboarding employees.

If you enjoy working in a high-paced and collaborative environment, this is the role for you!

To qualify, you must have the following:

• Holds at least a bachelor's degree or equivalent
• At least 5 – 7 years of Desktop Support/End-User Support experience in a global role
• Strong practical experience in Office 365 and Windows 10
• Strong practical expertise in Active Directory/365 Exchange
• Strong hands-on experience in Citrix Cloud/Azure VDA/Azure VDI
• Hands-on experience supporting conference systems and market data applications
• Sound knowledge of network troubleshooting
• Excellent communication skills with exceptional customer service
• End-user support experience in Investment Banking/Trade Support is a plus

Should you possess the necessary skills and qualifications, do forward your resume to ashley.lau@ambition.com.sg or make use of the "APPLY NOW" feature. For additional information, please visit www.ambition.com.sg.

Data provided is for recruitment purposes only.
Business License Number: 200611680D. | Licence Number: 10C5117 | EA Registration Number: R23115522

Regrettably, only shortlisted candidates will be notified.

*LI-DO1

What you will do:

As a Field Service Engineer, you will play a crucial role in understanding and maintaing various Linux based systems and robots, performing maintenance checks, and providing top-notch customer support. You will be responsible for writing detailed documentation on troubleshooting and issue resolution, as well as refining maintenance workflows to improve service quality. Your commitment to upholding service quality and ensuring customer satisfaction will be key in this role.

• Opportunity to work with various Linux based systems and robots
• Chance to refine maintenance workflows and improve service quality
• Dynamic, collaborating and supportive working environment
• Understanding various Linux based systems and software to perform pre-defined maintenance checks on deployed systems
• Performing maintenance checks on deployed systems at customer sites per maintenance schedule
• Supporting customers for issues raised regarding deployed systems remotely and on-site
• Writing good documentation detailing troubleshooting and issue resolution as well as maintenance procedures
• Upholding service quality for customers and ensuring customer satisfaction for deployed systems and support rendered
• Refining maintenance workflows and processes to improve service quality

What you bring:

The ideal candidate for the Field Service Engineer position brings familiarity with Linux-based OS, an understanding of electrical and electronic systems, and knowledge of ISO standards. A basic understanding of networking concepts is also essential. Your ability to work independently on customer sites for maintenance checks and troubleshooting will be highly valued.

Requirements

• Familiarity with Linux based OS systems and robots, as well as the tools available to diagnose issues and configure the system
• Understanding of electrical and electronic systems as well as usage of common tools such as multimeter to diagnose and resolve faults or failures
• Familiarity with ISO standards for parts as well as the respective tools required
• Basic understanding of networking concepts, configuration as well as components
• Ability to work independently on customer sites for maintenance checks as well as troubleshooting
• Passion for quality of service rendered, collaboration, innovation

Good to have

• Prior experience performing on-site support and maintenance for software and hardware
• Experience in high-uptime systems as well as preventive maintenance of such systems
• Bash scripting knowledge
• Docker / Basic programming knowledge
• Driving license for use of company van to transport equipment

What sets this company apart:

Our company prides itself on being a leader in the engineering industry. They offer a dynamic and supportive working environment where employees are encouraged to grow their skills. Their focus is not just on individual achievements but also on teamwork, making it a perfect place for those who value innovation and open-mindedness, collaboration, mutual support.

What's next:

If you're ready to take your career to the next level, don't hesitate!

Apply today by clicking on the link. We can't wait to hear from you!

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1986634 Alphonsus Sim Zheng Wei

Job Description & Requirements

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

· Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.

· Performed Desktop Support services to users

· This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

· Perform imaging/re-imaging

· Perform asset inventories

· Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

· Updates Incident records

· Creates and updates work instructions (where necessary)

· Document standards and procedures (where necessary)

Requirement

· Min. ITE/Diploma graduate with 3 years experience in desktop support

· Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365

· Clear Spoken & Written English.

· possess at least one (1) of the following certifications or their equivalent:

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Azure Administrator Associate; and
• Microsoft Certified: Azure Security Engineer Associate.

· Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

· Demonstrate knowledge in the support of workstations, and related components

· Good verbal and written communication skills

· Good coordination skills

· Ability to prioritize effectively and work with a sense of urgency

· Effectively communicates with teammates and managers

Field Support Engineer 
We are looking for a Field Support Engineer to join our team. The Field Support Engineer is responsible for a wide variety of tasks such as integration and commissioning of autonomy hardware, deploying, testing, and tuning autonomous vehicle software and dynamic controls, coordinating tests with asset managers, on-vehicle testing and validation, and reporting of test results to controls engineers, autonomy engineers, and management.
 
The Company:  Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector and mobility applications. Youll be joining over 22,000 people in 50 countries on the leading edge of your field.  
 
This position is with Hexagons Autonomy & Positioning division, a global technology leader, pioneering end-to-end solutions industry leaders rely on for


... Click here to view more detail / apply for Autonomous Field Support Engineer

The leading supplier of dental equipment- this business prides itself on providing exceptional levels of service & support to its customers.
The company aims to continue their growth as a leading supplier in the industry and has ambitious growth plans. They need to continue this expansion by recruiting an ambitious and customer focused Service Engineer

37.5 hours a week including Door 2 Door, 1st class training, Bonus scheme Many other benefits

Will train people with transferable skills and experience!

Role & Responsibilities:

o Installation, service, test and repair of a range of dental equipment
o Kit includes treatment centres, suction pumps, Chairs, Compressors etc
o Providing exceptional customer service and training to clients.
o Respond promptly to customer queries & breakdowns

Knowledge, Skills & Experience:

o Strong practical skills, likely apprentice trained
o Trained dental engineer (Preferrable)
o Excellent customer skills are a must
o Willingness to train, learn and grow a developing business

Benefits Package:

o £30,000 - £40,000 dependent on experience
o Company vehicle
o Excellent training and potential to grow
o Would suit an engineer looking to build a career in the dental industry
o Excellent business to work for - strong social culture, flexible benefits and open-ended career potential


Suitable candidates should click apply immediately or by calling Matt Hayes for this vacancy - on 01275371981 or by sending your CV directly to him at matth@hunterselection.co.uk


Dental dentist suction pump xray dental chair engineer service engineer technician dentistry compressors pneumatic drills carwash garage equipment electrical electronics mechanical

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job Description

• Responsible for semiconductor equipment installation and chiller repair
• Write service report
• Liase with customers
• Ad-hoc duty assignments

Job Requirement

• Basic technical skills
• Prefer refrigeration background
• Responsible for chiller repairs
• Flexible and able to support overtime
• Able to travel overseas within short notice
• Training will be provided
• Teamwork oriented
• Microsoft Office knowledge
• Must staying in SINGAPORE
• Work location at Woodlands or Changi depends on the job position/request
• 5 days work week
• Overtime pay, Handphone/transport benefit, Medical benefit, etc

If you are a Service professional looking to expand your career in the Marine industry, then Emerson has an exciting role for you! Based in Singapore, the Service Engineer will manage and support a new Marine Solutions portfolio (Smart Propulsion) within the AP region.

In this Role, Your Responsibilities Will Be:

· Perform installation, maintenance, repair, and start-up of Emerson (Smart Propulsion) marine equipment and systems.

· Provide technical support and troubleshooting assistance during field visits or dispatches.

· Manage all on-site installation, repair, maintenance, and test tasks on Smart Propulsion systems.

· Diagnose errors or technical problems and determine proper solutions on Smart Propulsion systems.

· Produce timely and detailed service reports and document processes.

· Cooperate with the technical team and share information across the global organization.

· Comprehend customer requirements and make appropriate recommendations/briefings.

· Build positive relationships with customers through excellent service standards.

· Follow Emerson's procedures and protocols.

· Provide training and technical support to customers with regard to proper operation, maintenance, and troubleshooting.

· Collaborate with the sales team to understand customer requirements, to promote the sale of company products, and to provide sales support.

· Confer with customers and engineers to assess equipment needs and to determine system requirements.

Who You Are:

You adjust communication content and style to meet the needs of diverse partners. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You quickly and decisively take action in constantly evolving, unexpected situations.

For This Role, You Will Need:

· Minimum 2 years of proven experience in field service from Marine industry

· Ability to troubleshoot, test, repair, and service technical equipment.

· Knowledge of marine systems, including propulsion, power generation, and auxiliary systems.

· Understanding of control systems and PLCs is highly helpful.

· Familiarity with maritime regulatory requirements

· Proficient in English, written and verbal communication to work with overseas teams and customers.

· Excellent customer service attitude with can work under pressure.

· Ability to work independently and in confined and challenging environments.

· Strong work ethic

· Willing to travel to client sites, both domestic and international.

· Comfortable with on-call duties and working in flexible hours depending on project requirements, including potential overtime, weekends, and holidays.

Preferred Qualifications that Set You Apart:

· Bachelor's or Associate's Degree or equivalent in Marine Engineering, Mechanical Engineering or any related field.

· Additional foreign language is a plus.

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environmentacross our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

*Position Overview:*

We are seeking a skilled and experienced Marine NavCom Service Engineer to join our team. The ideal candidate will have at least 4 years of hands-on experience in the installation, troubleshooting, and servicing of a wide range of marine navigation and communication systems, including but not limited to MARINE RADAR systems, chartplotters, ECDIS, AIS, VDR, VHF radios, MF/HF SSB, autopilots, and maritime IT equipment. Additionally, knowledge in IT/networking and VSAT systems is essential for this role. A General Operator's Certificate (GOC) is recommended. The candidate should also possess a general understanding of marine electrical and electronics systems. Flexibility and a willingness to travel are required for this position.

*Key Responsibilities:*

Install, troubleshoot, and service various marine navigation and communication systems including MARINE RADAR systems, chartplotters, ECDIS, AIS, VDR, VHF radios, MF/HF SSB, autopilots, maritime IT equipment, and VSAT systems.
Conduct regular maintenance checks and inspections on installed systems to ensure optimal performance and compliance with safety regulations.
Diagnose and resolve technical issues efficiently to minimize downtime and ensure the continuous operation of onboard systems.
Provide technical support and guidance to onboard crew members regarding the operation and maintenance of navigation and communication systems.
Collaborate with internal teams and external stakeholders to coordinate installations, upgrades, and repairs as needed.
Keep abreast of industry developments, regulations, and technological advancements in marine navigation and communication systems.
Document all service activities, including installation procedures, troubleshooting steps, and solutions provided, accurately and comprehensively.
Qualifications and Experience:

Bachelor's degree or equivalent in Electrical/Electronics Engineering, Telecommunications, or a related field.
Minimum of 4 years of hands-on experience in the installation, troubleshooting, and servicing of marine navigation and communication systems.
Proficiency in the installation, configuration, and maintenance of MARINE RADAR systems, chartplotters, ECDIS, AIS, VDR, VHF radios, MF/HF SSB, autopilots, maritime IT equipment, and VSAT systems.
Strong knowledge of IT/networking principles and protocols.
General Operator's Certificate (GOC) is recommended.
Familiarity with marine electrical and electronics systems is desirable.
Excellent problem-solving skills and the ability to work efficiently under pressure.
Effective communication and interpersonal skills.
Flexibility and willingness to travel frequently, including assignments at sea or in remote locations.
Commitment to maintaining high standards of safety and compliance with regulatory requirements.
If you meet the above qualifications and are looking to join a dynamic team in the maritime industry, we encourage you to apply for this exciting opportunity.

Job Requirements

• Candidate must possess at least a Bachelor's Degree or Professional Degree in Engineering (Mechanical)/Computer Engineering/Physics/ Applied Science/ Mechatronics or equivalent.
• Applicants must be able to travel in Singapore and SEA, as per assign by Superior.
• Strong analytical and problem-solving skills, willing to learn and work hard.
• Able to work independently.
• Team player and ability to work within multiracial environment
• Possess strong oral, written and interpersonal skills.
• Possess teamwork spirit and positive attitude.
• Good and positive work attitude, self-motivated with ability to work independently and in team environment.
• Semiconductor working experience in similar position is preferable.
• Fresh graduates with good academic record are encouraged to apply.
• Must possess own transport.
• Microsoft Office, Excel & Power Point skills

Job Descriptions

• Set up and commission new machine installations at customer’s side.
• Provide technical feedback and failure analysis to R&D and Engineering Dept.
• To monitor and track major projects and perform technical presentations to customers if necessary.
• Able to answer technical question and provide recommendations or solutions for application of machines at customers’ sites.
• Report faults in a timely manner to your reporting superior.
• Understand customer requirements and able to perform data mining and analysis to provide recommendations for improvement.
• Works on problems of diverse scope where data analysis is required evaluation of identifiable factors.
• Requires working closely with R&D, Engineering and Application team for complex issue investigation and solution implementation.
• Develop knowledge-based repository for FAQs and documentation.
• Undertake other duties and responsibilities, which may be assigned by the Company from time to time with on time full closure.

• Provide timely, accurate and quality responses to customers via various contact points such as emails and live chats.
• Resolve product or service problems by clarifying the customer’s complaints; determining the cause of problems; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution delivery.
• Communicate and coordinate with internal peers as necessary to deliver solution to customer’s inquiries.
• Ensure customer satisfaction and provide professional customer support.
• Ensure proper record keeping of customer interactions, feedbacks and complaints.
• Collect and report customer feedbacks for product and service quality improvements.
• Collaborate with the department manager to improve the customer service processes.

Job requirements:

• Minimum 1-2 years of relevant experience in customer service / technical support is highly preferred.
• Able to work well under pressure.
• Candidates who have experience in Customer Relationship Management tools such as Zendesk, Salesforce are highly advantageous.
• Candidates who do not have prior experience in customer service / technical support are welcome to apply.

Responsibilities

• Support implementation of new systems and system changes.
• Manage IT assets and IT systems in terms of supporting, troubleshooting and administration.
• Ensure new PCs are set up in accordance with Company’s policies.
• Support in Cybersecurity matters e.g. PC hardening.
• Work with different stakeholders including internal and external parties e.g. equipment suppliers for IT systems’ hardware and software matters.
• Involve in Disaster Recovery Exercises for various systems.
• Perform other related duties as assigned by management.
• Implement changes to systems after office hours including Sundays (when required).

Requirements

• Minimum Diploma in Computer Science/Engineering, Information Technology or related fields.
• Minimum of 2 years of hands-on experience in IT system support role.
• Proficient in Microsoft Office 365 and computer knowledge.
• Knowledge in AWS cloud, network setup and programming language will be an advantage.
• Possess good attitude, time management, and coordination skills, as well as strong communication and interpersonal skills and ability to learn new/latest technologies
• Able to work well independently or in a team environment.

Working hours: Monday to Friday, 8.00am to 5.45pm (may need to work on weekends occasionally when required.

*May need to commute to other office at 249 Jalan Boon Lay when required.