Total 1,896 quality assurance engineer job vacancies in Customer Service category in Islandwide

Salary: S$3,500

Working Days: Monday - Thursday 830am-6pm, Friday 830am-530pm

Location: Chinatown/Clarke Quay

Contract Period: Current contract till 31 Dec 2024 (Renewable from 1 Jan 2025 based on KPI and company needs)

Job Responsibilities:

• Respond to survey enquiries and escalations via personalized calls and email correspondence
• Assist respondents to complete surveys using approved methodology by explaining survey objectives
• Compile, record and input data collected from completed surveys into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Ensure that KPIs and service levels are met consistently via prompt follow ups
• Work closely with inbound/ outbound Project Experience Managers to develop quality service operational SOPs and processes
• Evaluate and improve current SOPs while setting up new deliverables and SOPs within the operational guidelines
• Drive customer experience centre initiatives including call audits
• Guide the team to achieve the expected behavioral and efficiency standards through coaching to level up on the customer experience
• Root cause analysis to identify triggers for customer dissatisfaction and identify areas of improvement within team
• Perform service recovery and provide pro-active solutions for escalation
  Identify and highlight gaps in service deliverables for continuous improvement
• Provide recommendations on ways to improve productivity and customer satisfaction to achieve highest level of service excellence
• Handle high level email replies
• Analytical thinking process
• Able to organise, identify and/or derive reports using Excel
• Any other adhoc duties

Job Requirements:

• Singaporean
• 2 years and above of call centre experience

How to Apply:

Thank you for your interest in the advertised position. We kindly request that all applications be submitted via our PERSOLKELLY GO App.

To access our PERSOLKELLY GO Jobs App, please click on the following link:

https://go.persolkelly.com/job/apply/1122

EA License No: 01C4394

EA Personnel ID: R1655869

EA Personnel Name: Chua Le Teng, Sherry

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

Job Description

Monitor/manage feedback from multiple feedback channels (e.g.calls to contact centre, emails to public facing inboxes, as well as other digital and traditional platforms);

ii. Monitor and manage Authority’s contact centre;

iii. Manage and enhance Authority’s Customer Management System (CMS) by working closely with system vendor on the deployment of system enhancements by stipulated timeline;

iv. For cases handled by SQO, ensure that final replies are issued to feedback providers within the service timelines

v. Respond to requests from operation divisions for vetting of replies within one working day;

vi. Submit monthly data analytics report on NParks and AVS overall case management performance for current month by the end of the next month;

vii. Implement any other Service improvement initiatives when assigned

Education Qualification :

Degree in marketing or related discipline

At least 3 years’ relevant experience in customer service management, call centre management or quality service management;

This position supports the service team on the commissioning, preventive maintenance and testing of equipment as well as to provide continual technical support to customers.

• To carry out testing and commissioning of CCTV, Security, Intercom, Fire Alarm, AV & Public Address Systems
• Analysis of equipment failures to determine cause and recommend corrective action
• Respond to service calls or requests and carry out rectification works at site
• Carry out preventive maintenance works for customers as per schedule
• Provide customers with continuous technical and operational program support
• Provide quotations the paid repairs and A&A Works
• Manage the service projects and paid jobs

Responsibilities

• Responsible for technical and administration activities for clients IT infrastructure which will include deployment, configuring, maintenance, upgrading and migration of business-critical infrastructure such as servers, workstations, and system/network equipment.
• Manage and monitor all installed systems and infrastructure.
• Upgrading of Hypervisor, patching of Windows and Linux System.
• Provide technical support to service issues and requests
• Evaluate, test, and deploy all software and hardware upgrades to the networking infrastructure

Requirements

• Diploma/Degree in Computer Science / IT related discipline
• Minimum 2 years of hands-on experience in supporting networks, Servers, PCs, and OS
• Good technical skills in LAN/WAN, configuration and troubleshooting PC and server hardware knowledge
• Ability to troubleshoot network issues including back bone infrastructure issues
• Hands-on experience with Windows environment and experience in troubleshooting, configuring servers and email support will be advantageous

Interested candidates who wish to apply for the advertised position, please click APPLYto submit your resume.

EA License: 13C6305

Reg. No.: R22108000

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

5days, permanent, Clementi

Our client:

Building management system provider

Job Description

· Provide technical/operational guidance, engineering solution to the Maintenance Site Facility Management

· Attending to customer and supervise/planning manpower and sub contractor for the preventive and maintenance work

· Perform routine check, system back-ups & restoration, trouble-shooting and upgrading/improvement of system to ensure optimal functioning of BMS/DCS (Distributed Control System)/PLC/SCADA system with the objective pf reducing overall building energy consumption

· Record servicing & maintenance data and generate service report

Requirement

· Diploma/Degree in Electrical or Mechatronics Engineering.

· Min 1 year experience up with BMS(building management system/building automation / PLC(programmable logic control) / HVAC (heating, ventilation n air-conditioning system)

· Understand AutoCAD and electrical drawing

Whats on offer:

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes to skillsquarebox@gmail.com with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Job Description

• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.

Skills Required

• Minimum 1 year relevant experience in providing desktop support
• Proficient in Microsoft Windows / Windows XP / Microsoft Office
• Experience in providing desktop support to senior management

To apply please click the Apply button or send us your updated profile to recruit@percept-solutions.com

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Key Job Purpose :

Engineer for Sysmex products for local market (SG). Responsible for all preventive and corrective support functions necessary to ensure high level of customer satisfaction with Sysmex’s range of products.

Job Responsibilities:

• Planning of corrective and preventive action visits for Sysmex’s Singapore customers
• Provide technical support to local (SG) customers as needed to ensure customer needs are met
• Adhere to procedures and processes to ensure department’s KPI are met
• Report issues and customer feedbacks to his supervisor or regional support team on a monthly basis
• Manage key accounts that are being assigned
• Review and maintain spare parts in own c-location needed to support local operations
• Provide 24hrs standby for local customers on a weekly rotational basis
• Any other matter as request by team leader

Job Requirements:

• Degree or Diploma in Biomedical / Mechatronics / Electronics Engineering or equivalent
• Minimum 3-5 years or more of relevant field service experience in In Vitro Diagnostics or medical devices
• Experience in handling of Hematology, Coagulation, Urinalysis products an added advantage
• Prefer to have experience in handling medical devices including troubleshooting and servicing
• Must be PC literate and able to provide technical support for IT products
• Competence in interactive communication, problem solving and decision making
• Excellent analytical and troubleshooting skills with ability to communicate complex technical/clinical content in an easy to understand manner
• Conduct with professionalism with strong interpersonal skills and customer focused
• Positive working attitude with a sense of urgency and result oriented
• Able to work independently as well as an effective team player
• Work location: Eunos
• Working hours: Monday to Friday (9am to 5:45pm)

Customer Service Engineer (Analytical Instruments or Semiconductor Equipment)

Main purpose of job:

· To install, repair and maintain customer instruments.

· To provide technical customer support.

Responsibilities:

· Responsible for installation, commissioning, maintenance, and repair of current installed base of equipment for APAC.

· Troubleshoot, diagnose customer problems, and coordinates appropriate corrective action directly.

· Conform always to safety, cleanliness, and working protocol policies to maintain a safe and clean work environment.

· Ensure that guidelines and standards of work expected by company are understood and met. Carry out preventative maintenance activities to installed base as per factory guidelines.

· Provide Service Support and basic training after installation.

· General Service administration activities and report submission.

· Responsible for proper spare part handling per internal procedures.

Qualifications:

· Diploma Electrical Engineering & Mechanical Engineering, Physics, or related education.

· Knowledge of Chemical Engineering, Chemistry, Chemical, Electronics, Mechanics preferred.

· 2~3 of experience in maintaining analytical instruments or semiconductor equipment is preferred.

· Able to read circuit diagrams and technical manual

· Excellent verbal and written communication and presentation skills with MS office proficiency.

· Self-sufficient in computer/networking skills necessary to analyse logs, summarize data.

· Able to travel both domestically and internationally on short notice

• Serve as the first point of contact for customers seeking technical assistance over the phone or email

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Determine the best solution based on the issue and details provided by customers

• Walk the customer through the problem-solving process

• Direct unresolved issues to the next level of support personnel

• Provide accurate information on IT products or services

• Record events, problems, and their resolution in logs

• Follow-up and update customer status and information

• Pass on any feedback or suggestions by customers to the appropriate internal team

• Identify and suggest possible improvements on procedures.

Actively seeking Desktop Support Engineer for a renowned financial institution!

• Leading financial service provider operating globally
• High-performing and collaborative work environment
• Opportunity to travel and work closely with other global offices

Job description

Our client is a prominent hedge fund with global presence. They are well-known for their comprehensive, quantitative, and fundamental investment strategies.

As part of their headcount expansion, they are actively seeking a skilled Desktop Support Engineer to join their organization. In this role, your responsibilities will encompass end-user and desktop support globally. You will also be supporting asset management as well as onboarding and offboarding employees.

If you enjoy working in a high-paced and collaborative environment, this is the role for you!

To qualify, you must have the following:

• Holds at least a bachelor's degree or equivalent
• At least 5 – 7 years of Desktop Support/End-User Support experience in a global role
• Strong practical experience in Office 365 and Windows 10
• Strong practical expertise in Active Directory/365 Exchange
• Strong hands-on experience in Citrix Cloud/Azure VDA/Azure VDI
• Hands-on experience supporting conference systems and market data applications
• Sound knowledge of network troubleshooting
• Excellent communication skills with exceptional customer service
• End-user support experience in Investment Banking/Trade Support is a plus

Should you possess the necessary skills and qualifications, do forward your resume to ashley.lau@ambition.com.sg or make use of the "APPLY NOW" feature. For additional information, please visit www.ambition.com.sg.

Data provided is for recruitment purposes only.
Business License Number: 200611680D. | Licence Number: 10C5117 | EA Registration Number: R23115522

Regrettably, only shortlisted candidates will be notified.

*LI-DO1

Job Description

• Responsible for semiconductor equipment installation and chiller repair
• Write service report
• Liase with customers
• Ad-hoc duty assignments

Job Requirement

• Basic technical skills
• Prefer refrigeration background
• Responsible for chiller repairs
• Flexible and able to support overtime
• Able to travel overseas within short notice
• Training will be provided
• Teamwork oriented
• Microsoft Office knowledge
• Must staying in SINGAPORE
• Work location at Woodlands or Changi depends on the job position/request
• 5 days work week
• Overtime pay, Handphone/transport benefit, Medical benefit, etc

If you are a Service professional looking to expand your career in the Marine industry, then Emerson has an exciting role for you! Based in Singapore, the Service Engineer will manage and support a new Marine Solutions portfolio (Smart Propulsion) within the AP region.

In this Role, Your Responsibilities Will Be:

· Perform installation, maintenance, repair, and start-up of Emerson (Smart Propulsion) marine equipment and systems.

· Provide technical support and troubleshooting assistance during field visits or dispatches.

· Manage all on-site installation, repair, maintenance, and test tasks on Smart Propulsion systems.

· Diagnose errors or technical problems and determine proper solutions on Smart Propulsion systems.

· Produce timely and detailed service reports and document processes.

· Cooperate with the technical team and share information across the global organization.

· Comprehend customer requirements and make appropriate recommendations/briefings.

· Build positive relationships with customers through excellent service standards.

· Follow Emerson's procedures and protocols.

· Provide training and technical support to customers with regard to proper operation, maintenance, and troubleshooting.

· Collaborate with the sales team to understand customer requirements, to promote the sale of company products, and to provide sales support.

· Confer with customers and engineers to assess equipment needs and to determine system requirements.

Who You Are:

You adjust communication content and style to meet the needs of diverse partners. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You quickly and decisively take action in constantly evolving, unexpected situations.

For This Role, You Will Need:

· Minimum 2 years of proven experience in field service from Marine industry

· Ability to troubleshoot, test, repair, and service technical equipment.

· Knowledge of marine systems, including propulsion, power generation, and auxiliary systems.

· Understanding of control systems and PLCs is highly helpful.

· Familiarity with maritime regulatory requirements

· Proficient in English, written and verbal communication to work with overseas teams and customers.

· Excellent customer service attitude with can work under pressure.

· Ability to work independently and in confined and challenging environments.

· Strong work ethic

· Willing to travel to client sites, both domestic and international.

· Comfortable with on-call duties and working in flexible hours depending on project requirements, including potential overtime, weekends, and holidays.

Preferred Qualifications that Set You Apart:

· Bachelor's or Associate's Degree or equivalent in Marine Engineering, Mechanical Engineering or any related field.

· Additional foreign language is a plus.

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environmentacross our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

Job Description:

• Carry out site installation assistance, start-up, testing and commissioning of compressor and dryer units.
• Troubleshooting and preventive maintenance of air compressors and refrigeration dryers and equipment in relation to mechanical, electrical and pneumatic system.
• To attend service calls and routine servicing at customer site as well as to assist in supervision of production process with minimum breakdown occurrence.
• To prepare and submit repair and maintenance quotations pertaining to service and spare parts sales.
• To plan and coordinate individual service jobs weekly and daily.
• To conduct technical training to customers as necessary.

Job Specifications:

• Candidate must possess at least Professional Certificate/NiTEC,
• Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate
• Diploma/Professional Degree in Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent.
• At least 5 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): English
• Preferably Junior Executive specialized in Engineering - Oil/Gas or equivalent.
• Valid Class 3 driving license to drive the service lorry/van in Singapore.

Job Responsibilities:

• Desktop support
• Provide basic support and troubleshoot to clients, such as password resets, printer configurations, break/fix instructions, support routing and escalation to L2 support.
• Taking ownership of customer issues reported and tracking them through resolution.
• Responding in a timely manner to service issues and requests
• Liaise with third party vendors to coordinate client issues on specific services.
• Liaise with product manufacturers for problem escalation and resolution.
• Support company for project implementation activities.

Job Requirements:

• Diploma / Degree in Computer Studies, Information System or related course.
• Preferably with 2 years of experience in Desktop and End User support
• Experience in troubleshooting Windows and Windows installer related topics (Windows 7 above)
• Ability to quickly understand technical concepts.
• An excellent problem solver with strong analytical skills
• Excellent end user support and communication skills.

Our Company is working closely with a Prestigious Public Listed organisation in Singapore. Due to our dynamic expansion in projects, we are looking for an experienced Field Service Lead Engineer who are responsible for maintaining environmental system hardware and software applications deployed at customer sites around Singapore including offshore and island. Field Service Lead Engineer will be involved in supervising of the maintenance team, defect job sheet/incident tickets raised by customer. Provide daily planned system maintenance on time and meeting the contractual Service Level Agreement (SLA). The Project Team Lead will be the point of contact (POC) with customers for all system PM and CM work including periodic meeting and update with customer.

Responsibilities

• Provide technical support, troubleshooting and problem resolution related to the maintenance of the Systems.
• Constantly monitor and review the status of the operational issues raised on the maintained Systems to ensure that the operational issues are resolved or work-around way provided in accordance to the Service Level Agreement (SLA).
• Lead a team of Technician and Engineers in the preventive maintenance (PM) and corrective maintenance (CM), implementation and upgrading of hardware and application software, when required.
• Perform and maintain comprehensive maintenance project documentation including reports to internal and external customer. Generate Service Report for PM / CM, Tabulation of System Availability for submission of Quarterly Report.
• Manage and monitor maintenance project budget and resources.
• POC with primary maintenance partner/OEM to ensure their support delivery to the system. Manage subcon for subcontracting works, e.g. Aircon Servicing, arrangement of workboat.
• Measure maintenance turnaround performance using appropriate systems, tools and techniques
• Perform planning and scheduling proposal for station relocation and reinstatement. Attend Monthly Meetings with Customer.
• Take charge and account for maintenance project inventory stocks including spares, consumables, and equipment such as IMTE etc
• Plan and perform risk management to minimize project risks.

Requirements

• At least 5 years of experience in leading and managing maintenance team.
• Holding recognised Certificate/ Diploma/Degree in Electronics/ Electrical/ Mechatronics/ or at least 5 to 10 years working experiences in Electronics/Electrical/Mechatronics system or equivalent.
• Advantage if familiar with sensor, control, automation, and Information Technology (IT) system troubleshooting. A strong analytical mind and problem-solving skills will be of extreme importance.
• Able to travel around island and work non-conducive environment including site located at offshore island, buoys and in high security areas such as military base, and airport etc.
• Familiarity with Project management and process such as sub-contracting etc.
• Ability to communicate technical information.
• Posses Class 3 with min. 2 year of driving experience
• Possess WAH Manager or Supervisor certification
• Certification in Workplace Safety & Health

Interested applicants, please email your updated resume (in MS Word or PDF) to contact@elecpro.sg indicating availability date, current and expected salary. We regret that only short-listed candidates will be notified.