Total 179 process improvement manager job vacancies in Information Technology category in Malaysia

Our Client:

Our client is a prominent Japanese IT consulting company. They are actively seeking for an Application Project Manager to join their team in Singapore.

The Responsibilities:

• Facilitate IT projects from the initiation to release phases
• Take charge of project initiation and management as the Project Manager, handling tasks like scheduling, ensuring quality, and managing costs
• Responsible for coordinating with project team members to facilitate projects
• Supervise sizable teams for application development team and accounting system replacement
• Engage in stakeholder communication
• Develop comprehensive project plans

The Requirements:

• Possess over 7 years of IT project management experience, preferably with experience working in a professional consulting firm
• Excellent communication and presentation skill
• Fluent in Japanese language (Business Level) to liaise with Japanese speaker stakeholders and clients
• Proven track record of client-facing engagement
• Proficiency in standard project management methodologies like PMBOK
• Seasoned in serving as a client-side Project Manager
• Skilled in mentoring project management and project management office (PMO) member

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Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 106499

JOB OBJECTIVE:

To ensure that the solutions offered are tailored to meet the customers’ requirements by working closely with the sales team.

JOB RESPONSIBILITIES:

• Works closely with the sales team on proposals and pitches for business.
• Attends meetings with Sales Managers and acts as a solution expert.
• Puts together business cases for the sales team to support their proposals.
• Works closely and collaboratively with customers to devise effective solutions.
• Ensures that the company’s solutions can be delivered to the customer’s requirements.
• Works closely with customers to understand and capture requirements.
• Responds to customers following requests for information and proposal requests.
• Presents proposals to customers alongside members of the sales team.
• Provides ongoing support for customers post implementation.
• Produces detailed costings for customers and ensure the contract is profitable.

Job Description

Responsibilities:

• Responsible for formulating policies, setting standards applicable to all areas of IT/OT including hardware, software, communications and information services
• Ensure alignment of IT/OT strategy and roadmap are aligned with business objectives, requirements and global/regional IT standards
• Ensure communication and adoption of IT/OT standards and policies in the organization.
• Lead in IT/OT initiatives, projects and its implementation.
• Initiate and engage the management team in new technology projects, platform upgrades, and seek approval and buy-in.
• Act as an advisor to the management team on technology changes.
• Manage risk in data centre, infrastructure, ensuring back up plans and actions are taken at all times.
• Manage and take responsibility for IT/OT plan, budget and resource allocation.
• Responsible for the efficiency and effectiveness of the company’s technology platforms, infrastructure and systems
• Manage and meet the service level expectations of internal stakeholders and customers.
• Set performance metrics to measure service standards and expectations from stakeholders and customers.
• Ensure successful technical implementation of large and more complex information system projects in the Company.
• Take responsibility for the IT/OT Information Plan, Budget Control and Resource Plan for all relevant sites.
• Work with sector digitization/innovation managers’ site masterplan; anticipating and communicating future needs and innovation opportunities to management and service departments.
• Monitor site operations and collection of site vulnerability data, development of plans to address vulnerabilities
• Responsible for all technology system implementation, technical support and technology projects
• Lead, guide and train on people development on personnel’s competencies
• Drive organisational development by focusing on people development, organisational discipline and systemising processes and procedures.
• Engage stakeholders to advise and update on technology changes.

Requirements:

• Diploma in Information Technology / Computer Science
• Min 3 years of experience in IT/OT with 5 years at the managerial level
• Possess one of the following certifications: VMWare VCP certification (V6 and above), Azure or AWS.
• Technical knowledge of software and hardware aspects of IT/OT in areas such as data management, information systems development, computer operations and communications
• Knowledge of ITIL and Project Management would be an added advantage.

ISAP/ITS Service Manager - Network/Security

ISAP/ITS Department Overview

ISAP IT Production Centre is an offshore delivery center managing IT Operations (RUN) for Europe and Asia. With over 200 people, it constitutes one of two main hubs for CA-CIB IT production teams. This setup was built 8 years ago and is operated in partnership with a Service Provider.

The scope of technologies encompasses core infrastructures (Systems, Storage, Database, Network, and Security), end user services (Citrix, VDI, and communication services), and applications and associated infrastructure (middleware platforms such as Control-M, MQ, CFT, SharePoint).

Job summary

The Service Manager for Network Security Operations will be responsible the operations of all Network/Security services in CACIB. As such, he/she is accountable for his team to operate and deliver a good level of RUN services to stakeholders and partners, and for the technology expertise in his scope. He will provide support and act as the first level of escalation point for all production support activities within the Network/Security team in Singapore. He is accountable for the overall health and stability of technical solutions with in his scope. He has to effectively work with peers such as service managers of other towers and project team/managers on technology road maps and projects. He will have control over the scope of technical activities, develop best practices, knowledge management , and ensure necessary training are imparted to the team wherever applicable. He also responsible for the telco services used by CACIB from different vendors to ensure the service availability and also to engage respective vendors in ensuring the service level agreements.

Job detailed description

As Service manager for of Network Security he /she:

• Ensures the IT production activities in his/her perimeter are rightly performed by his team complying with defined norms ,standards, processes, and procedures.
• Is responsible to meet the KPI for Incident. Request, Change , Problem , tasks
• Is responsible for Audit, regulatory compliance checks , permanent control in his perimeter.
• Review existing design and architecture and identify the risks and challenges..

Review best practices and implement. Support new technologies and leverages them to provide consistency of service across streams,

• manage service improvements for all Network/Security services supported throughout the organization, [TR1]
• documents, reviews, maintains and shares relevant technical information to the team
• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
• Develops improvements in network security operations and automation.
• focuses on automation and optimum use of the team to improve efficiency,
• Reviews technology changes to identify potential risks,
• Review the recommendation from IGE/Auditors and help RUN team to implement adequate controls.
• engages Service managers, Architect and project teams on technology roadmap and projects,
• facilitates transformation projects and suggest future directions for new areas of improvement and change,
• facilitates collaboration and spread of information from and to the team,
• actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,

Job specific environment and/or organization

• Fluent in written and spoken English
• Working hours will primarily match Europe business hours - 2pm to 11pm SGT
• Support will be provided on weekends as needed .

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Candidate profile

Mandatory track record

• Minimum 15-20 years of experience in managing Network/Security environment with about 8+ years of experience in financial institutes
• Must be a bachelors’/engineering graduate
• Subject matter expert on technologies such as Cisco, Arista and Juniper Network Equipment, Firewalls and IDS System
• In depth knowledge/experience on Network/Security Technologies supporting LAN/MAN/WAN and good knowledge of HPOmi, HPNNM and other Network/Security Toolsets
• Excellent communication, interpersonal and logical skills
• Customer service oriented

Let?s talk about who we are  
nib Travel proudly provides financial protection and assurance to travellers wherever they are in the world. Our purpose is to ensure better health and wellbeing for every travel adventure, not only when planning the trip but while overseas, with cover available for emergency medical expenses, overseas access to our high standard of emergency assistance 24 hours a day, and on your safe return home.  

We?re looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. 

Let?s ... Click here to view more detail / apply for Application Product Manager

We run B2B trade events in the market. As a member of the marketing team, you will be responsible for making sure our database is up to date and relevant to our event development strategies. You will provide insights to enhance better customer journey and experience at our events.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Data management: You will play a crucial role in building a comprehensive database of potential visitors, which will be instrumental in our efforts to enhance event attendance and create more engaging experiences for our customers.

• Efficiently gather data on visitors to our events, including demographic information, preferences, feedback, and contact details.
• Utilize a variety of tools and techniques to extract relevant data from diverse sources, including registration forms, attendee surveys, and digital interactions.
• Organize and consolidate data from various sources, ensuring its accuracy and completeness & upload to organization standardize systems.
• Work closely with regional Data team to ensure the integrity and security of visitor data.
• Maintain and update a comprehensive database of potential visitors, keeping it current and accurate.

• Collaborate with cross-functional teams to interpret data findings and translate them into actionable recommendations.

 

1. Visitor Database Development:

• Contribute to the ongoing development and enhancement of a comprehensive visitor database.
• Implement strategies to segment and categorize visitors based on various criteria for targeted marketing and engagement efforts.
• Perform thorough analysis of extracted data to identify trends, patterns, and key insights related to visitor demographics, preferences, and behaviors.
• Assist in the design and execution of visitor engagement initiatives aimed at fostering long-term relationships.
• Leverage data insights to personalize communication and tailor offerings to the preferences and interests of different visitor segments.

 

1. Tele center

• Organize the telecenter's workflow to ensure optimal productivity.
• Oversee the telecenter's data entry processes to guarantee accuracy and completeness of the collected information.
• Develop and implement training programs for telecenter staffs to equip them with the necessary skills and knowledge for effective data collection and call handling.

 

We are excited to announce that Cirencester Kingshill is undergoing a significant period of development and modernisation, in line with our new digital strategy. To support this journey, we are seeking an experienced and proactive IT Network Manager to join our team. This role is crucial in ensuring the smooth operation and advancement of our IT infrastructure, enabling us to provide the best possible educational environment for our students and staff.
If you are a dedicated professional with a passion for technology and innovation, we invite you to be part of our transformative journey.
The post is for 37 hours per week (all year round):
8.15am – 4.15pm, Monday – Wednesday
8.15pm – 4.00pm, Thursday – Friday
Salary Scale Grade I Point 22 – 30, £31,364 - £38,223 per annumFor further details and an application form please click on the 'Supporting Documents' tab above.
Closing date for applications is 3.00pm Friday 31st May 2024
Interview Date: TBCWe reserve the right to close this advert earlier if there is a sufficient number of applications.

front of house manager | full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a front of house manager to join us on our continuous journey of true nourishment

the role |

as a front of house manager at wagamama, you’ll support the management team to oversee all aspects of our front of house operation in the wagamama way. embodying our people promise + values through how you show up at work. inspire and motivate your team to provide exceptional service to our guests whilst striving to exceed expectations. you will support the management team to develop and grow your team, ensuring they are engaged, motivated and meeting wagamama standards

perks + quirks |

• £13.00 per hour, £1,000 bonus opportunity per year + £140 average tips per week*

• dedicated 4-week training programme

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• pension scheme + 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an experienced supervisor/manager able to support a large restaurants team. leading with positive behaviour + actions to drive performance in a fast paced, complex environment

• a strong communicator that has real conversations with consideration + care, ensuring your team feel heard + supported

• able to understand financial performance of your restaurant

• experienced in managing labour and rotas

• a passionate leader with experience of managing your teams performance and development

• you care about creating an inclusive environment where your team feel respected + that they belong

• a forward-thinking problem solver, able to think on your feet and make quick decisions

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. average tips are based on front of house management positions across all our uk restaurants between 29/05/23 + 02/07/23 actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

As a Mandarin-speaking Technical Account Manager, you will collaborate with our merchant partners, agency partners and internal teams to deliver world-class proactive service and technical excellence. You will focus on maintaining substantial, long-term merchant and agency partner relationships while resolving technical issues quickly and efficiently.

You will leverage your HTML, CSS, and Javascript expertise to analyze and creatively solve integration issues on merchant websites/ in-store terminals and partner with internal teams. Your technical acumen and interpersonal skills will allow you to serve as a trusted technical advisor to merchants, translating their business needs into technical solutions that drive feature and product adoption at scale.

 

In this pivotal role, you will report to our regional Lead, TAM.

 

We are much more than our job descriptions, but here's where you will begin….

Responsibilities:

• Serve as the primary technical point of contact for merchants and partners based in China, driving the technical relationships with merchant and agency partners.

• Proactively identify, diagnose and resolve critical technical issues in a timely and professional manner.

• Work closely with Account Management and other merchant-facing teams to ensure seamless operational support and satisfaction for our merchant and agency partners.

• Foster long-term user relationships that grow loyalty to Cash Commerce products

• Provide education to merchant partners, agency partners and internal teams on new and existing features.

• Produce accurate, timely status updates for support tickets that provide a balanced clarity of detail, demonstrating excellent organisational and communication skills.

• Document challenges and blockers encountered to further share your learnings with other technical account managers in stand-ups and status check-in calls.

• Own the end-to-end macro-level delivery of all in-store and online self-serve Integrations.

• Leveraging HTML, CSS, and Javascript skills to assess and creatively solve integration issues on merchant websites and in-store terminals.

• Oversee integration health monitoring, conduct thorough root-cause analyses, and implement proactive measures to prevent future issues.

• Work cross-functionally with Product, Engineering, and other departments to devise technical and operational enhancements for the merchant experience.

• Drive new features and product adoption with merchant partners, including betas and pilots.

• Efficiently manage and communicate with various stakeholders, centralising information from diverse sources to streamline processes.

• Set and manage expectations with senior leadership for key merchant accounts regarding critical incidents and project developments.

• Proactively lead new product life cycles in conjunction with engineering teams to facilitate merchant partner adoption, including technical documentation review, merchant/partner feedback, future deployments and continuous product improvement and evaluation. 

• Manage incidents with precision and efficiency, conducting in-depth internal investigations to identify root causes and develop technical uplift mitigation strategies.

• Create and distribute merchant-facing content to clarify common issues and promote problem-solving.

 

As a Technical Account Manager, you will provide best-in-class guidance and advice in integration expertise across all omnichannel platforms, regions and segments. You maintain high-performing, healthy global self-service integrations, deliver retail onboarding and support our merchants through our technical account management queues.

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Mobile Lending Manager
Job No: 670691
Brisbane - Outer Suburbs
Permanent Full Time
Banking
Pay Band 4

Refer a friend Apply












Identify and develop sources for new home loan clients.
Model the highest level of customer service and provide solutions to home loan customer needs. 
This role will cover the Springwood area.  

Welcome to a place where you can chase real progress and drive real change, and that includes your own career. Being a part of the Suncorp Group means being switched on, endlessly curious and always adaptable. In return, youll be supported to bring your own ideas to the table and challenge conventions with the aim of making life




... Click here to view more detail / apply for Mobile Lending Manager

.
Job Type: Contingent - Position Managed


Closing Date: 17-May-2024 0:00
Please note : The closing date reflects the time zone of the Primary Location for this job posting.
Primary Location: Sydney CBD, Inner West & Eastern Suburbs Sydney NSW ... Click here to view more detail / apply for Senior Technology Project Manager

Responsibilities:

Software Development

• Diagnose and resolve technical hardware / software issues
• Design and develop software program according to detailed functional specifications
• Understand customer’s business and technical requirements
• Support customers testing and fix any reported issues promptly
• Commit to meet target deadlines

System Maintenance & Customer Support

• Deliver responsive and high quality service to customers
• Follow closely to company’s support procedure and escalate client issues to company’s management as appropriate
• Understand the systems assigned for maintenance and support
• Update customer and internal documentation
• Oversee and manage project implementation
• Possess a diploma in Computer Science or professional certifications in IT, eg: MCSE, CCNA, CNE, CLP, ASE, APS Knowledge in networking set-up and troubleshooting;
• Knowledge in routers, firewalls and peripherals troubleshooting;
• Knowledge in Installation and configuration of MS Windows 2003/2008 Cluster on Exchange, SQL, Domino Notes;
• Working knowledge of Microsoft AD design, routers, firewall storage area networks, Microsoft Exchange, Citrix or Lotus Domino server Good working knowledge on Symantec Netbackup, Backup Exec or;
• Strong technical skills in MS Windows NT/ 2000/ XP/ VISTA/ 7/ MS OUTLOOK/ MS OFFICE;
• Excellent spoken/ written English, communication and documentation skills;
• Able to start work within 1 month or less;

Skills Experience

• NITEC in Engineering / IT related fields
• Knowledge of PC setup, Installation and Software updating
• Experienced in database design (i.e. creation of tables, indexes)
• Proficient in both Windows From and NET web application programming in Visual
• Knowledge of Server 2003, 2008 and 2012 and above Installation and Configuration
• Able to setup and maintain the server
• Knowledge in Exchange, Mail, DHCP, domain server
• Knowledge in VOIP and Firewall

Liberty has an exciting opportunity for a Technical Manager to join our team, based in our Exeter Office. You will be working on a full time, permanent basis, working 40 hours per week. In return, you will receive a salary of £39,900 per annum plus Company Vehicle/Allowance & Fuel Card Plus Excellent Benefits!

The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector.

Responsibilities for this Technical Manager role are:

Manage multi-disciplinary teams across service, repair and installations

Provide an effective, high-quality service, repair and assist installation activities to domestic and non-domestic stock assets

Oversee group service delivery of contracts

Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair

Assist with the installation contracts in the North West area

Assist where needed all Liberty’s subsidiaries and external clients

Integrate the delivery team and assist in its delivery via the senior management team

Manage Contract Supervisors, Field Teams and Administration Teams

Through Supervisors, manage technical standards

Ensure effective supervision and control of all work carried out

Prepare valuations, agreement of variations and billing for all completed work

Effectively monitoring contracts throughout the contract period

Assist in the development of performance management

What we are looking for in our Technical Manager:

City & Guilds, NVQ Level 2 or equivalent in a technical/ supervisory/ management or similar discipline. CCN1, Cen/wat, CKR1 & Fires

Understanding of gas legislation

Full driving license

Technical skills and a high level of technical understanding

Contract supervision experience

Relevant commercial acumen

We offer a range of benefits for a rewarding career including though not limited to:


Pension scheme
25 days Annual Leave, plus Bank Holidays
Cycle to Work scheme
Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
YuLife, includes:
Life Insurance/Death in service benefit – 2x annual salary value
Smart Health (including round the clock access to 24/7 UK-based GPs)
Best Doctors to provide a second opinion on complex cases or diagnosis
Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
Online Health Check
Nutrition consultations
Online fitness program
YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
Free will writing
Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards
Exclusive membership and wellbeing product discounts
Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
Discounted gym membership
Savings on cinema tickets, travel, holidays & retail


In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.

Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.

Please note, only candidates who have the right to work in the UK will be considered for this vacancy.

As part of our recruitment process all employees need to be vetted and undertake pre-employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.

If you have the desire to work in a busy and high performing team, why not join us as our Technical Manager, click “apply” below – we want to hear from you!

Closing date: 12th June 2024 (we reserve the right to close this vacancy earlier depending on number of applications).

This is an opportunity to be part of the Consumer Goods segment for DKSH. This candidate will specialize in data anaylsis for our marketing and sales for reporting for FMCG.

Responsibilities

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Manage overall generation and formulation of new commercial applications and products to provide additional revenue for the company
• Monitor product formulation guidelines and procedure compliance in order to improve existing products, reduce cost, improve performance or simplify manufacturing
• Manage product formulation for laboratory-scale and pilot-scale testing to ensure good service/reliability
• Manage implementation of product development projects to ensure efficient resource planning and meet project schedules
• Compile/review latest product trends, ingredients or new development processes to identify product improvement
• Manage technical training for the sales team to upgrade their technical capabilities and product knowledge
• Ensure laboratory equipment and safety protocol adherence to ensure all product designs meet safety and regulatory requirements
• Co-visit key customers with sales to provide advisable technical information and solutions to customers

Skills

• Demonstrate working knowledge of industry and products
• Demonstrate knowledge of analytics in FMCG
• Demonstrate fluency in English, both written and spoken

Education and Experience

• Bachelor's degree in any field
• Minimum three to eight years’ experience in a similar role

Within a matrix organization, the candidate will transition Technical knowhow into sales opportunities. Drive technical approvals (including OEM), technical support work including intense customer interactions to translate customer requirements into profitable sales opportunities for LAB across the product range. Define promotional story lines for sales team in coordination with Application Technology, Business Development & Regional Sales Account Managers to develop winnable value propositions.

Office Location:

3A International Business Park, #07-12/13 ICON@IBP Tower B

Key areas of responsibilities:

• 50% - Lead technical service projects which includes new product development, complaint resolution, raw material approval, existing product introduction etc.
• 20% - Provide technical product information, updates, and technical training to the Sales teams as well as customers. Active in product development together with Application Technology
• 10% - Collect and analyse market and competitors' data
• 10% - Maintain a wide network with external authorities, research institutes and governmental organization
• 10% - Provide technical expertise to the management team in terms of technical strategic growth perspective within the business

Qualification and Experience Requirements:

• Degree in chemical / science / chemical engineering or any equivalent discipline
• 5-10 years relevant industry experience
• Excellent communication and effective project management skills
• Keep abreast on the technical development and strategic growth in the region