Total 91 job vacancies by Informa Group Plc.

We are seeking a highly skilled and experienced Service Management Team Lead to join our dynamic team. The Service Management Team Lead will be responsible for overseeing the day-to-day operations of the service management analyst team based out of our Bangalore office, ensuring the delivery of high-quality services to our customers and users. This role requires a strong leader with excellent communication, organisational, and technical awareness, as well as the ability to collaborate effectively with various stakeholders.

What you’ll be doing:

• Acting as a key point of contact for the services you represent
• Supporting the Service Owner, the Team Lead is responsible for the day to day handling of incoming tickets (Incidents, Service Requests etc) for T&F applications/products, and is responsible for the smooth operation and quality of Service Management related processes and practices.
• Act as a primary point of communication between business users and technical support teams and 3rd party vendors for general queries, incidents, problems and requests relating to the applications in scope.
• The Team Lead will provide guidance to the Service Analysts in line with the P&T Service Management Team Goals and KPIs with focus on quality and customer satisfaction, whilst providing regular and structured feedback and ensuring a harmonious and positive work environment.
• Foster a culture of continuous improvement and innovation within the team.
• Identify areas for process improvement and implement best practices to optimise service management within the team.
• Participate in daily SCRUM/Stand-up sessions with application support teams.
• Regular and open communication with business stakeholders using appropriate modes of communication
• Work alongside and share knowledge with other members of the Service Management team
• Ensure that ServiceNow is the start point and management toolset for all incidents and service requests relating to the relevant applications
• Ensure incidents and service requests are dealt with effectively and efficiently and in line with agreements
• Ensure bugs are reported to third parties as necessary and are followed up in line with agreements
• Track service delivery against KPIs and instigate corrective action where service levels are not being met
• Meet or exceed service level targets agreed with the Service Owner
• Escalate incidents or requests as appropriate and ensure all tasks are completed once reassigned
• Support the Change Management process that is followed for all system changes
• Assist with the establishment and maintenance of accessible technical and administrative documentation for applications/products
• Monitor progress of requests for support and ensures users and other interested parties are kept informed. Takes corrective action to avoid or minimize delays.
• Other related tasks and activities as assigned to them by the Service Owner and/or Head of Service Management.

Responsibilities :

• Responsible for leading sales teams to reach sales targets. Sales managers are primarily tasked with training team members, setting quotas, evaluating and adjusting performance, and developing processes that drive sales.
• Revenue generation of specified amount assigned, through sales (booth, sponsorship/ advertisement and fully integrated packages) to potential and new customers across products and revenue streams within a business unit.
• Generation of new business leads, through customer relationship development, cold calling, attendance at industry related events and market searching
• Maintain and strengthen existing customer relationships through demonstrating a detailed understanding of customer business strategy and needs
• Maintain regular communications among team to monitor customer pipeline, tracking against revenue targets, confirming status of re-bookings and escalation of issues
• Deliver assigned Sales campaigns, against accounts, products and revenue target
• Development of brand and industry specific knowledge, including competitor events
• Collaboration with event and marketing teams to develop attraction campaigns
• Liaise with the Event Manager and Sales Operations with regards to available spots on the floor plan
• Maintain accurate and timely customer information and notes within Salesforce (CRM system)
• Capture and enter sales contract information into the CRM/ invoicing system
• Manage sales information and customer requirements (via Salesforce) to the Sales Operations and Event teams
• Support Finance in overdue payment collection, resolving bad debt customers and facilitating consistent commission payment process for agents with regular pay runs
• Perform additional responsibilities as assigned.

Role Purpose

We're now looking for an Industry Research Analyst, Semiconductor to join our team. As a researcher and part of the Components and Devices Omdia pillar, you will help to coordinate Omdia’s semiconductor forecasts by communicating and working with multiple internal teams and external partners.  In doing so, you will engage in primary and secondary research of semiconductor trends, interpret data, and analyze results using qualitative and modeling techniques.

Key Responsibilities

• Collecting semiconductor data from a range of systems and sources and inputting into systems such as Excel.
• Assist the semiconductor analyst teams on providing up to date semiconductor market activity.
• Assist the semiconductor analyst teams in using primary and secondary research to build a credible date base.
• Creating estimates where publicly available sources are not available.
• Ensuring consistency and alignment of semiconductor forecasts across multiple internal teams.
• Locate and define new process improvement opportunities 
• Assist in providing qualitative analysis where possible to support and justify data.
• Understand and communicate the key semiconductor market trends. 

JOB SUMMARY:

• Responsible for supporting & analyzing customer data from various databases across ASEAN
• Expected to write SQL / Python code to extract data from various databases, cleanse, validate, consolidate, and visualize data

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Work with Marketing, Operation, and Technology to source the necessary data and understand the data
• Manage master data, including creation, updates, import, and export
• Review and validate a wide range of SQL-based data across different databases and systems
• Define data performance, lifecycle and quality metrics and ensuring compliance with data related policies and standards
• Ensure data quality issues are logged, tracked, and remedied in a timely and effective manner
• Engage and execute the dashboards on Tableau / PowerBI, or similar visualization tools
• Perform ad-hoc data analysis and present results in a clear manner

As Marketing Manager, you will be responsible for the strategizing, planning, development and implementation of marketing activities and campaigns for the events, with the core KPIs of delivering good and quality attendance and attendees’ experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Design and execute brand communications strategies and marketing plans for the events, as well as result-driven marketing promotions campaigns
• Develop marketing and client engagement strategies and initiatives for the Asia region to enhance Events awareness, drive sales and grow market share. Then work hands-on with members of the Marketing team to deliver each initiative on the marketing calendar
• Develop regional digital and social media strategies in line with event branding guidelines and campaigns, leveraging local insights and influencers to build brand awareness 
• Work closely with key stakeholders to gather audience and commercial insights, develop a data driven POV on what motivates our buyers, and execute effective, measurable marketing campaigns
• Track responsible budgets and investments, ensuring budgets are managed in a timely manner and evaluate effectiveness and relevant performance metrics
• Support competitive benchmarking and provide data-driven insights and best practices for strategic planning;
• Manage content, social media, creative and marketing agencies and suppliers for identifying market opportunities and delivering aligned impacts
• Works closely and collaboratively with the Event and Sales team to plan and execute the event’s entire marketing campaign. 
•  Work with trade media and partners such as trade associations to extend promotional reach
• Onsite event management including but not limited to
  • Pre-registration and onsite registration
  • Supervision of survey temps to ensure quality insights are captured
  • Obtaining exhibitor and visitor quotes

We’re now looking for a Research Associate to join our Penang Research Operations team. 

PURPOSE OF ROLE

To support project deliverables and be responsible for their successful delivery in terms of research quality and timeliness. Deliver tasks in line with expected quality whilst meeting all Key Performance Indicators for Penang Team.

To help bring these principles to life, Informa Tech is currently seeking a Research Associate based in Penang to…

• Scoping research – constantly looking to evolve research to improve quality
• Data assumptions – clear justification of data and logical thinking

KEY RESPONSIBILITIES

The position of Research Associate is one of high responsibility and accountability.

You will be involved in

• Primary and secondary research tasks as specified by individual deliverables
• Excel-based templates as specified by each deliverable
• Credible and consistent base data and market shares output
• Outputs that have gone through a thorough cleansing exercise to ensure high quality of delivery to internal stakeholders
• New research ideas/topics presented to the manager

Other key responsibilities include:

• Successful, on-time delivery of high-quality, highly relevant, and differentiated research projects that provide essential elements for syndicated research projects across sectors.
• Successful, on-time execution of research projects that are essential components of consulting engagements, delivered to client specifications and quality expectations.
• Scoping – responsible for scoping out each deliverable that you are supporting. Including updating relevant documentation and leading kick-off as well as subsequent calls.
• Primary research – assist in conducting interviews with key industry contacts across a spectrum of company types, creating a detailed log of interactions and feedback.
• Secondary research – using a range of secondary sources to support primary research including – the internet, trade journals, in-house research, trade associations, public reports, financial releases, company press releases.
• Building templates and workbooks – creating Excel-based templates and workbooks for data entry, collation, cleansing, and synthesis.
• Building base data – using primary and secondary research to build credible base data; ensuring sufficient coverage of market players; creating estimates where company reporting is not available; utilizing history; ensuring consistency with related data/markets; logging all assumptions and working in a clear way.
• Working alongside manager on the continuing evolution and refinement of business/operational processes to optimize quality, timeliness, efficiency, and cost-effectiveness of research execution and delivery. Continuous measurement of key KPIs in each area.
• Require 3 days of shift work (9pm-6am) in a month to have better overlap with US clients

Key Internal Relationships:

• Members of Research & Data sectors, including colleagues in Research Operations for coordination, planning, execution, and support of syndicated research deliverables
• Product Management colleagues across sectors - provide research support for the planning, launch, and execution of impactful, differentiated high-quality research products
• Data team – working together to create DBs and forecast tools to drive research efficiency, consistency, and quality
• Leadership team – proactively communicate new ideas and feedback around process, operations, research, etc. to support continual improvement
• Research Operations Manager for support, performance, and approvals

The Sales position is responsible for revenue generation from new and existing customers. This role will manage Sales to different tier customers depending on the market and brand context.  This team is critical to the business, as the key to our success is retention, growth and cultivating new business

The Sales role will involve a combination of internal and external sales activity, meeting customers face to face and attending competitor events. He/ She will sell to valued existing customers, generate new business, and performance will be evaluated based on achieving revenue and new business targets

The Sales will be expected to develop their awareness of the brand industry, building greater insight over time. Maintaining and strengthening the relationship throughout the year is an important focus, to develop an understanding of the customers’ needs and expectations from their attendance at the event. He/ She will understand the customers’ needs and articulate a compelling value proposition as part of the sale. They will have a significant role in supporting re-booking of customers at an Event.

Job Responsibilities:

• Meet or exceed revenue target for assigned accounts through sales (digital, booth, sponsorship/ advertisement and fully integrated packages)
• Sell to existing/ lapsed customer accounts with engaging conversations and compelling proposals while guiding them through buying process
• Prospect and close new business opportunities inside and outside of existing client base through cold calling and follow-up calling
• Leverage understanding of customer buying trends to help develop Sales plans and approaches
• Execute on assigned Sales campaigns, against accounts, products and revenue targets, in line with sales plan
• Support the on-site re-booking of existing customer accounts, in line with at event account allocation and sales targets
• Maintain accurate pipeline, sales activity and customer information within Salesforce (CRM system)
• Distribute customer insight and marketing information to marketing team
• Manage the handing over of sale information and customer requirements (via Salesforce) to the event Operations and Brand teams

• Develop an understanding of the markets we serve and support the delivery of event-related products, features, activities, and products in line with these communities and client’s needs.
• Support the design and delivery of outstanding customer experience, creating innovative and interactive experiences at events.
• Create and manage relationship with stakeholders and partners in relevant industries for event development.
• Manage communications between brand, content, marketing, sales, interoffices, and alliance across the world, and liaise with all stakeholders to ascertain event requirements and ensure that standards are maintain and deadlines are met.
• Support the creation of sales collateral and other event materials for our commercial teams and provide help on preparing customer proposals.
• Administer and follow up with various internal & external teams, vendors, and partners to fulfill contracted opportunities.
• Assist with administrative activities including scheduling meetings, preparing reports and presentations.
• Respond to queries from other departments within a timely manner and acting as the go-to brand person for other departments on several core tasks.
• Support and compile information for the event & activity floor plans, and contracts liaising across Sales, Marketing, Sales Operations, and Operations
• Support the management of the overall customer experience creating a strong relationship with the customer service team, and customer insight team

Senior Event Manager’s role is to strategically build and develop their live and virtual event portfolios, drive the tactical implementation of these strategies with their show team, and deliver results in line with established KPIs and financial goals.  As the ‘face’ of their brands, the Senior Event Manager will forge strong relationships with key stakeholders in their assigned industries on the exhibitor, attendee and association partner sides. 

They will have responsibility for, and be evaluated against the financial, operational and customer performance and outlook of their events. This will require them to make decisions to deliver a commercially successful and financially viable product for the customer, with a growing market presence, engaged community and outstanding customer experience.

Role Accountability and Duties:

Strategy and growth
•    Develop long and short term strategic plans for events – both physical and virtual
•    Manage tactical implementation of strategic plans and lead Event Manager in developing tactics brief
•    Deliver on financial, operational and customer oriented-brand objectives (e.g., new business and customer retention, customer satisfaction)
•    Build strategies to seize new market opportunities, or grow the brand(s) into adjacent sectors or customer segments (across geographies, platforms, and verticals) 
•    Support the development of event/product pricing strategies, based on strategic layout of an event space, product bundling options, value-based pricing and commercial drivers
•    Support the development of key strategic partnerships and management of association relationships

Excellence and innovation
•    Lead the delivery of outstanding customer experience, working with the team to create innovative and interactive experiences at the events
•    Drive creative and new ideas to engage customers at and around the events. Prototyping new ideas and innovative approaches.
•    Challenge current restrictions in thinking to increase engagement of an event for the customer

Operational leadership 
•    Manage P&L in collaboration with team managers and Finance
•    Provide accurate and timely reporting of KPIs and forecasts
•    Provide monthly reports and high-level leadership reports
•    Manage collaboration across the business functions of Sales, Marketing, Operations, Finance, IT and Registration
•    Responsible for the overall customer experience
•    Line management of team managers through regular 1:1’s, professional development, and coaching | mentoring
•    Monitor team and individual performance against targets, KPIs, and OKRs
•    Support on the recruitment and assessment of new hires to the team
•    Support where necessary in the annual financial planning and quarterly forecasting meetings reviews

Flawless Execution 
•    Monitor and manage the day-to-day execution of events across Event, Marketing, Sales, Operations, and more 
•    Provide guidance in the development of all marketing, experiential, and partner programs 
•    Help guide the development of all live content and conference programming
•    Manage the development and execution of all operationally related programs

Leading and executing digital marketing campaigns for specific events / products e.g. within a Informa Markets portfolio

IM Malaysia would like to invite suitable candidates to apply for the above position. In this role, the ideal candidate will possess well-rounded experience and skills in direct marketing, digital marketing and other form of promotion and communication for B2B Events

If you have a passion for digital marketing and events, IM Malaysia provides an opportunity to further develop your skills and careering emerging ASEAN markets

You will play an important role to:

• Develop digital  and performance marketing strategies and take lead to implement the marketing campaigns to promote the trade shows
• Partner with sales, project, and marketing team to work out effective marketing campaigns to engage audiences, and undertake campaign planning and execution for multi-channel and cross device marketing by proposition to deliver campaign metrics
• Translate marketing strategies into practical campaign execution metrics including acquisition targets, customer engagement and retention targets, brand awareness and new proposition development and other innovation goals
• Develop of new initiatives to engage with established and new audience segments, and support the growth of both existing and new brands in the event portfolio
• Develop content strategy with wider marketing and related teams (e.g. Creative), to define specific content, customer experience and target journeys by channel and specific measurable goals to inform optimisation and RoI
• Manage processes and platforms to ensure appropriate visibility and tracking of multi-channel conversion and channel attribution
• Leverage in depth audience understanding to better target/ personalise marketing content that resonate with audiences at the right time
• Manage budgets for specific campaigns and optimises spend according to metrics
• Support ongoing focus on analysis and data driven decision making to allow more efficient use of time and marketing spend to focus attention on results, experiences and performance

Informa Festivals are not your ordinary B2B events; they are dynamic gatherings that infuse energy into every facet of a tech professional’s journey.

Informa Festivals is where innovation meets opportunity, and our Asia flagship event, Asia Tech X Singapore, is a testament to that promise. As the heartbeat of the tech world, Asia Tech X Singapore converges the brightest minds, the boldest ideas, and the latest breakthroughs in technology. Imagine a place and time where the most influential figures in the tech industry converge, where innovative ideas and cutting-edge technologies take center stage. With a laser focus on key topics such as AI, cybersecurity, metaverse, and Web3.0, our events are a playground for those who thrive on the cutting edge. At the heart of all Informa festivals lies the essence of true connection—a catalyst for trust and collaboration. As firm believers in the power of events in connecting people to inspire genuine positive change in the world, we specialize in crafting an environment that nurtures structured serendipity, fostering meaningful connections and sparking creativity.

As an Apprentice, Event Marketing, you will play a crucial role in assisting our marketing team in various aspects of marketing and promotional activities. You will be responsible for producing and deploying social media and digital content, executing email marketing campaigns, and collaborating with media and other partners to enhance our brand's visibility. Additionally, you will be involved in managing on-site marketing activities.

Key Responsibilities:

Produce and Deploy Social Media and Digital Content:

• Create engaging and relevant content for social media platforms, such as Facebook, Twitter, Instagram, and LinkedIn.
• Schedule and post content on social media channels.
• Monitor social media engagement and respond to comments and messages.
• Assist in developing and implementing digital marketing strategies.

Execute EDM Campaigns:

• Collaborate with the marketing team to create email marketing campaigns.
• Manage email lists and segment them for targeted outreach.
• Schedule and send promotional emails.
• Analyze email campaign performance and suggest improvements.

Engage, Onboard, and Monitor Media and Other Partners:

• Identify potential media and promotional partners.
• Develop relationships with partners and coordinate joint promotional activities.
• Monitor partner performance and report on key metrics.
• Ensure partners adhere to branding and messaging guidelines.

Provide and Manage Onsite Marketing Activities:

• Assist in the planning and execution of onsite marketing events and activities.
• Coordinate logistics for marketing events and ensure materials are prepared.
• Collect and analyse data from onsite activities to measure their effectiveness.

Senior Sales Executive is the key point of contact between Informa Markets in Vietnam and its clients: answering queries, offering advice and introducing exhibition services. Senior Sales Executive promotes services to customers and negotiate contracts with the aim of maximising profits and improve customer experience at Informa Markets Events. 

1. Be responsible for managing domestic sales activities in Vietnam to meet regional and project target
2. Identify clients’ needs, maintain the relationship (mostly with senior positions) & increase the revenue with existing clients, deal with day-to-day clients’ requirement
3. Search and evaluate new prospects, build up exhibitor database, market research and develop relationship with potential clients in order to expand the customer network and company’s market share in local industry
4. Maintain good relationship with related Embassies and Associations, develop brand awareness and industry specific knowledge, including competitor events, keep up to date & analyze competitors’ activities.
5. Closely coordinate with the offices worldwide within network in managing exhibitions, overseas sales team and agents for prospects, customer services
6. Closely coordinate with Operation Department in all operations matters and with Marketing Department in promotional activities, coordinate with Finance team for timely and correct invoicing.
7. Analyze the show’s success and prepare reports, monitor after-sales services, compile and analyze sales figures for regional sales report
8. Directly report and assist Line Manager in various matters of sales

As the Assistant Marketing Manager, you will be responsible for the strategizing, planning, development and implementation of marketing activities and campaigns for the events, with the core KPIs of delivering good attendance and attendees’ experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Work closely and collaboratively with the Event team to plan and execute the event’s entire marketing campaign
2. Be familiar with digital marketing esp in areas of SEO, SEM, Google Adwords and Google Display Network strategies
3. Management of websites and execution of enewsletters, as well as using analytics to improve the marketing campaigns
4. Market/list research to build a hygienic and healthy database
5. Work with Operations and Data Management team on the visitor registration system for its flow and effectiveness, pre-show and on-site, as well as the compilation of statistics and audits
6. Conceptualise, design, provide copy and supervise production of marketing collaterals (both on and offline) for events
7. Work with trade media and partners such as trade associations to extend promotional reach
8. Plan and make promotional trips to encourage more trade buyers to visit the events and also to encourage more cross-promotional partnership
9. Conceptualise and manage onsite programmes such as but not limited to knowledge theatres and technology tours
10. Management of social media sites such as Facebook and LinkedIn
11. Onsite event management including but not limited to

•  Supervision of survey temps to ensure quality insights are captured
• Obtaining exhibitor and visitor quotes

1. Compile and update database for Exhibitor Promotion.
2. Work with Manager to liaise with suppliers to make sure event related orders are done in timely manner. Raise ticket for payment and follow up payment schedule to suppliers.
3. Support sales team to carry on exhibitor promotion activities and materials including organizing side events, roadshows, etc.
4. Feed information on show promotional channels.
5. Work with internal stakeholders and customers to ensure event reports are generated on a timely manner
6. Support line manager on event marketing activities by working closely with marketing team to update exhibitors' details. 
7. Set up Site office at the exhibition and manage the front desk to assist Exhibitors with any issues arisen, provide a professional welcome for them, ensure housekeeping, and assist Operations Department to do verification of orders and other on-site duties.
8. Handle post-show activities which include thank-you letters to Exhibitors and associations, etc.
9. Maintain an effective and accurate filing system including archive files.
10. Provide secretariat support to Manager including setting up the meetings, market research, taking minutes of meetings and so on. 

We are seeking a highly motivated and experienced Graduate Academy Program Manager/Assistant Manager to lead the development and implementation of our comprehensive Academy program. This program aims to train and develop graduates who join our company, nurturing their skills and competencies to become outstanding professionals within a two-year timeframe. As the Academy Program Manager, you will play a pivotal role in designing and executing training initiatives, monitoring progress, and providing guidance to ensure the success of our management trainees.

Principal Duties and Responsibilities:

• Design and execute a comprehensive training and development program that aligns with our company's goals and objectives, focusing on enhancing the skills and competencies of our management trainees.
• Monitor the progress and performance of trainees throughout the program, providing guidance, support, and constructive feedback as needed.
• Collaborate with department managers to identify suitable placements and rotations for trainees within the organization, ensuring they gain exposure to various functions and business areas.
• Drive the seamless transition of management trainees into permanent roles within the organization, aligning their onboarding to business needs.
• Track and evaluate the effectiveness of the Academy program through assessment tools and performance metrics, making recommendations for continuous improvement and program enhancement.

Cohort on-boarding and networking:

• Develop and implement a comprehensive co-hort onboarding program that fosters strong connections and promotes a sense of belonging among management trainees.
• Design pathways and activities that encourage co-hort interaction, collaboration, and knowledge sharing, creating a supportive network for trainees to learn from and inspire one another.
• Facilitate introductions and networking opportunities between co-hort members, senior management, mentors, and other employees, fostering a collaborative environment where trainees can learn from diverse perspectives. Organize team-building activities, workshops, and social events that promote co-hort bonding, cultural understanding, and the exchange of ideas.
• Encourage and support the development of co-hort projects and initiatives, allowing trainees to collaborate on meaningful projects that contribute to their professional growth and the success of our organization.
• Continuously assess and refine the co-hort onboarding program to ensure its effectiveness and relevance, incorporating feedback and insights from trainees and stakeholders.

Performance Management and Cost/Budget Management:

• Collaborate with stakeholders to assess trainees' performance, identify areas for improvement, and provide timely feedback to support their professional growth and development.
• Develop an effective qualification process that can evaluate the graduate skills, potential and performance in the 2 years program. Ensure the “quality” of all the graduates are up to our standards.

• Develop and implement individualized development plans that address trainees' specific needs, aligning them with their career aspirations and our company's objectives.
• Monitor and manage the budget allocated to the Academy program, ensuring cost-effective utilization of resources while maintaining the quality and effectiveness of training initiatives. Conduct regular cost analyses and assessments to identify opportunities for optimizing program expenses while maximizing the impact on trainee development.
• Collaborate with finance and procurement teams to negotiate contracts, secure competitive pricing for external training resources, and manage vendor relationships to achieve cost efficiencies.
• Provide regular reports and updates on budget performance, cost management, and return on investment (ROI) of the Academy program to key stakeholders.

Program Administration:

• Maintain accurate and up-to-date records of trainees, including performance evaluations, training records, and career development plans.
• Prepare regular reports on program activities, progress, and outcomes for management review.
• Oversee the Absorb Learning System and the Asia Learning Academy.
• Manage the program budget, ensuring efficient use of resources.
• Stay updated on industry trends and best practices related to management trainee programs, incorporating relevant insights into program design and implementation.