Total 129 job vacancies by Millennium & Copthorne International Limited

Key responsibilities

Training and processes

• Execute all duties according to schedule and provide guidance to the team in accordance with kitchen SOP
• Assists with on-job training sessions and specialized training for any particular special preparation.

Research and innovation

• Research and prepare under the supervision of the Executive Chef, any new products including new pastry cakes and dishes.
• Keen market awareness - explore and monitor new trends happening in the industry in order to keep abreast with any changes in the market.

Organization and planning

• Assist to plan and manage production to minimize wastage of food production to achieve maximum efficiency and profitability.
• Ensure general cleanliness and sanitation of the team and the work areas
• Assist to plan & schedule the roster effectively for the team employees, taking careful measures to manage work load and forecasted business
• Assists with all aspects of pastry operations such as adhering to all deadlines and ensuring premises/menu/events are ready for all the different outlets
• Assist with requisition for the storeroom and the necessary direct to kitchen orders on a daily basis in accordance with the business forecast

Merchandising

• Improve decoration or show pieces provided on buffets, cake counter or other relevant areas to achieve the most efficient merchandising possible.

Quality assurance

• Monitor quality of the ingredients and final products to achieve the maximum guest satisfaction.
• Make sure that all products meet the preset standards, the preordained portion size and that all staffs follow the proper procedure and recipes

Ideal requirements

• 3-5 years of experience in a similar role, within the industry
• Prepared to have an open, inquisitive and flexible mind to look at the greater scope of things
• Relevant certifications in pastry/culinary
• Able to commit to shift hours roster working shift inlcuding weekends & public holidays

Orchard Hotel Singapore, a member of Millennium & Copthorne International - a global hotel group with properties in major gateway cities and operating more than 160 hotels worldwide, is looking for passionate and service-oriented individuals for the following position: -

Reporting to Front Office Manager, you will be responsible to

• Perform front office check-in and out duties;
• Manage guest requests and enquiries professionally to ensure seamless staying experience.
• Handle guests' feedback in a professional manner and according to the Hotel's operational standards
• Take incoming calls quickly and efficiently to connect to the respective guest or department
• Log-in guests’ requests, channel them to the relevant department for action and follow-up on status of job completion
• Complete other duties assigned by the Front Office Manager

What is Expected

• A track record of at least 1 year of work experience in a similar capacity will be advantageous
• Education in Hospitality, Business Administration and/or related fields
• Pro-active, energetic, self-driven and highly motivated team player with an interest in the hospitality industry and/or front office operations
• Strong communication skills and good command of English
• Prior knowledge of Opera and/or HotSOS will be a plus

The Orchard Hotel Singapore, a member of Millennium & Copthorne International - a dynamic, global hotel group with properties in major gateway cities and operating more than 160 hotels worldwide, is looking for passionate and service-oriented individuals for the following position: -

Assistant Manager, Front Office

Reporting to the Front Office Manager and the incumbent will be responsible to:-

• Assist the Duty Manager to run the department, ensuring a smooth operation at all times
• Ensure rooms are blocked according to guests’ preferences and requests for all Front Office sections
• Be well-versed in the Front Office operational procedures & PMS and guests key card system software
• Control rooms situation at the desk and giving clear direction to associate on rooms
• Act immediately to resolve any negative feedback from guest and feedback to duty manager for a follow up

Requirements:-

• The incumbent is expected to have a track record of at least 1 year of work experience in a similar capacity.
• You need to be energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills.
• You should also be adaptable, determined and be someone who wants to be on a fast paced environment that promotes changes and drive for achievements.
• You will possess superior negotiation skills and a Will-to-Win mindset.
• Knowledge of Opera System would be an added advantage.

Reporting to the Executive Chef and designates, the incumbent will be responsible to:-

• Handle kitchen operations according to business demand.
• Assist the Executive Chef in overseeing the preparation of items for Hotel café, club lounges and banquet events.
• Assist the Executive Chef in the planning and development of menus and recipes
• Supervise, train and develop staff, ensuring consistency in work performance.
• Ensure the quality control and presentation of all food items.
• Ensure proper handling and storage of all food items in accordance with hotel standards and sanitation / health regulations.
• Assist the Executive Chef in maintaining food costs and labour costs in the outlets concerned.
• Maintain high hygiene standard and regular checking on mise en plus and storage.
• Need to be more hand on person at kitchen.
• Create standard recipe card.

Requirements:-

• A minimum of 3 years of experience in a similar capacity in the hotel industry.
• A Certificate in Culinary Management and have proven records in delivering operating results in a Hotel.
• He/She should have excellent interpersonal and communication skills, be proactive and self-driven.

Reporting to the Director of Business Development, the incumbent will be responsible to:-

• Develop and execute on a strategic plan in assigned market and achieve maximum profitability and revenue growth in line with the hotel’s business objectives;
• Assure new businesses for room sales while develop existing accounts to meet hotel’s revenue goals and objectives;
• Maintain contact with all clients in the market area to ensure high levels of client satisfaction with accountability and follow up.

Requirements:

• The incumbent is expected to have a proven track record of at least 1 to 2 years of work experience in a similar capacity in the hotel industry.
• You need to be energetic, proactive, result oriented, self-driven, highly motivated and has excellent interpersonal and communication skills.
• You should also be adaptable, determined and be someone who wants to be on a fast paced environment that promotes changes and drive for achievements.
• You will possess superior negotiation skills and a Will-to-Win mindset. Knowledge of Opera System would be added advantage.

• Assist Sous Chef in charge in the proper running of his assigned kitchens.
• To organize and prepare dishes related to the assigned kitchen, mise en place for buffet and a la carte menus. Check on the production level according to the business needs.
• Ensure quality and quantity standards are met.
• To check all equipment’s are in good working order and if necessary report to the Sous-Chef. Prepare any necessary work orders for engineering team.
• To assist in cleaning up the refrigerator, set up the work station for the day and work with stewarding in general cleanliness, sanitation.
• Ensure proper work practices at all times, to check on personal hygiene, clean uniform, sanitation and cleanliness of the work station.
• Regularly check on the food to prevent contamination.
• Oversee the day to day business operation as instructed, maintain good quality, sanitation and cleanliness standards.

Position Summary

Technician is responsible in maintaining and repairing all M & E including air-conditioning and refrigerated equipment including all sanitary, steam, hot and cold water fittings, pumps, Ensure that all such equipment are working satisfactorily and efficient through the hotel.

Responsibilities

• Service and repair all electrical and mechanical equipment such as meters, starters, switch gears, fittings, wiring, vacuum machines, cables and all electrical operated machines throughout the hotel
• Install new starters including wiring and lying of cables, sockets, conducts, exhaust fans, door bells, television sets, automatic doors, light fittings, etc
• Run new wiring and cables, also all electrical fittings, lighting points, power points, fuse boxes, isolators, etc
• To assist other technicians to perform other jobs as required by the Management
• Observe and report any equipment, switch gears or wiring circuits which are not functioning properly and rectifying the same including MCB, SSB and ACB
• Instruct and guide junior electricians (new staff) on the repair and service procedures of all electrical equipment
• Inspect and replace all fused lamps inside and outside of the hotel, including grounds and garden lights and swimming pools
• To take readings for all electrical systems, air-conditioning systems and Heat Pumps
• Service, repair and maintain all fan coils, air handling units, cold rooms, freezers and all other refrigerated equipment throughout the hotel
• Carry out planned and preventive maintenance programs for servicing as directed by supervisors
• Maintain daily log sheets for recording of temperatures and pressures of all air-conditioning chillers, freezers and cold room and changing of temperature recording charts should be carried out once a week
• To assist other technicians to perform other jobs as required by the Management
• Observe and report any unusual signs, sound pressure or temperature or equipment which is likely to lead to malfunction
• To switch on / off air-con in areas when requested
• To follow schedule to service the air-con
• To carry out shift duties or when called upon to perform odd duties whenever a person of the same category, trade falls sick, is on vacation or absent from duties and or as called upon to do so from time to time as directed by supervisors

Unleash Your Passion for Hospitality: Senior Sales Manager (Leisure)

Are you a seasoned sales professional with a deep understanding of the leisure travel market?

Do you thrive on building relationships and exceeding expectations? If so, we want you! We are seeking a dynamic and results-oriented Senior Sales Manager to lead our Leisure market segment and drive revenue growth for our hotel.

About the Role:

In this exciting role, you will be responsible for developing and implementing strategic sales initiatives to secure new leisure business and maximize revenue within your assigned portfolio. You will build strong relationships with travel agents, tour operators, and online travel agencies, tailoring unique proposals that showcase our hotel's exceptional offerings and unparalleled guest experience.

Key Responsibilities:

• Develop and execute a comprehensive sales strategy for the Leisure market segment, aligned with overall hotel goals and market trends.
• Manage a portfolio of assigned accounts, nurturing existing relationships and proactively identifying new business opportunities.
• Negotiate and secure contracts with travel partners, ensuring optimal room rates and revenue generation.
• Develop and deliver compelling sales presentations and proposals that highlight the hotel's unique selling points.
• Analyze market trends and competitor activity to inform strategic decision-making.
• Monitor sales performance and report regularly on key metrics and achievements.
• Foster a collaborative relationship with the revenue management team to optimize pricing and inventory strategies.
• Represent the hotel at industry events, trade shows, and networking functions.

Qualifications & Requirements:

• Minimum 3 years of experience in hotel sales, with a proven track record of success in the Leisure market segment.
• Strong understanding of the travel industry dynamics and key distribution channels.
• Excellent communication, negotiation, and presentation skills.
• Ability to build and maintain strong relationships with key stakeholders.
• Proficient in salesforce automation tools and CRM software.
• Results-oriented with a strong work ethic and a positive attitude.
• Ability to work independently and as part of a team.

The senior manager/manager for Marketing & Communications role is focused on building and executing strategies to promote our hotel. This position requires a deep understanding of the hospitality industry along with expertise in various forms of marketing. He/she is responsible to drive media and communications objectives, manage content marketing strategy and other communications, media and public relations initiatives.

Key responsibilities

• To develop and manage a comprehensive marketing and communications strategy, with relevant content to engage the appropriate target audiences in order to grow brand awareness, share of mind and generate revenue for the hotel.
• Conduct market research to identify customer needs, market trends, and competitor strategies.
• Oversee branding efforts to ensure a consistent and positive image of the hotel.
• Manage online marketing initiatives, including SEO, SEM, social media, and email campaigns to increase fan base and engagement.
• Oversee traditional advertising efforts such as print, radio, and television ads.
• To develop and maintain close working relationships with stakeholders, key media partners (online and offline) in order to maximize media coverage and exposure for the hotel.
• Collaborate with the sales team to create promotional materials and campaigns aimed at key customer segments.
• Develop and manage the marketing budget, ensuring ROI and revenue goals are met.
• To lead, mentor and manage team members to meet key performance objectives
• Use analytics tools to monitor campaign performance and make data-driven decisions.
• Oversee or coordinate events that promote the hotel, such as press events, conferences, and local community events.
• To develop and manage execution of media plan through all relevant channels and partners
• To manage strategic alliances and partnership programs to meet key objectives.
• To provide guidance and direction to hotel on how they manage their media, communications and partnership marketing strategy.

Ideal requirements:

• Extensive experience in marketing, preferably in the hospitality or service industry.
• Strong leadership and organizational skills.
• Proficiency in digital marketing and analytics tools.
• Exceptional communication and negotiation skills.
• Keen attention to detail with experience in executing strategic initiatives
• Demonstrated ability to establish and maintain relationship with media contacts
• Creative thinker, with track record for innovative content and campaign creation
• Demonstrated skills and comfort in proactively building relationships with top tier partners, and in successfully positioning subject matter with the media to achieve national recognition

Safeguard Hospitality: Be a Security Officer at Copthorne King's Hotel!

Are you passionate about ensuring the safety and well-being of others? Do you thrive in a fast-paced environment and possess a keen eye for detail? If so, we invite you to join our team as a Security Officer!

More than just security, you'll be a vital part of our guest experience. You'll patrol our premises, deterring and responding to security threats, while also providing exceptional service to guests and colleagues.

Imagine yourself:

• Ensuring a safe and secure environment: Conducting patrols, monitoring security systems, and responding to emergencies promptly and professionally.
• Building trust and rapport: Providing friendly assistance to guests, answering their questions, and de-escalating any potential conflicts.
• Contributing to a positive atmosphere: Collaborating with colleagues across departments to create a welcoming and secure space for everyone.

To thrive in this role, you'll bring:

• A valid security license and relevant experience.
• Strong observation and communication skills.
• The ability to remain calm and act decisively under pressure.
• Excellent teamwork and interpersonal skills.
• A commitment to providing exceptional customer service.

• To perform mise en place prior to operations and ensure cleanliness and neatness of work areas.
• To perform buffet personnel duties, and runner duties whenever assigned.
• Follow daily checklists for cleaning and stocking the restaurant.
• Serve guests order promptly and according to the quality operating procedures.
• Be aware of all daily soups, specials and drinks of the day.
• To inform all “86” items immediately to the captain.
• Be knowledgeable of all menu items, garnishes, condiments, accompaniment and preparation method and correct settings.
• Check food & beverage before serving it to guests.
• Ensure all orders are accurately communicated to captain.
• Handle all equipment carefully.
• To anticipate guests’ needs and know regular guests special requirements / preferences and to follow up with guests regularly for any additional orders or requests.
• Any other duties may be assigned from time to time.

• Minimum GCE ‘N’ or ‘O’ level
• WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures
• Other existing and/or new Workforce Skills Qualifications (WSQ)
• Experience in a in Food & Beverage/Hotel industry will be an added advantage
• Excellent service attitude
• Able to work in a fast pace environment
• Willing to perform shift duties (including weekends and public holidays)

1. Develop operations plans for the department
2. Review manpower allocation for work assignments
3. Implement operating procedures & service standards for housekeeping operations
4. Manage service recovery for escalated guests' concerns & feedback
5. Analyse service quality of housekeeping operations for continuous improvement
6. Review systems & processes for workflow & productivity improvement
7. Operationalise compliance management on hygiene & workplace safety & health requirements
8. Manage loss & risk prevention policies & procedures to minimise loss & risk in business operations
9. Review housekeeping reports to monitor & report departmental performance
10. Support budget forecasting processes for the department

The Club Executive is responsible for the day to day operations at the club lounge, maintenance and cleanliness of the club floor, the comfort and well-being of all club guests & hotel VIPs.

Responsibilities

• Meet & greet club guests and other VIPs upon their arrival.
• Provide concierge services to Executive Club guests.
• Ensure a high standard of quality and quantity control for food & beverage in the club.
• Executes housekeeping responsibilities by maintaining a high level of cleanliness in all areas of the Executive Club, including guest rooms, corridors, lounge and pantry.
• Ensure that everything in the club areas including all rooms is up to standard.

Requirements

• 2-3 years of experience in a similar role
• Workforce Skills Qualifications (WSQ)
• Experience in customer/guest services, with a strong knowledge of LEE; Listening, Engagement, Empathize
• Exceptional interpersonal skills to enhance the service standards throughout the operation
• Excellent communication, guest service and time management skills
• Able to organize, plan ahead and manage workload
• Ability to work effectively in an innovative, fast-paced and multi-tasked environment

1. Plan resources & allocate work assignments to team members
2. Organise work activities for shift commencement & completion
3. Supervise work performance to ensure cleaning & maintenance are carried out in accordance with organisational procedures & standards
4. Resolve guests' concerns & feedback
5. Propose improvements to enhance operational efficiency & guest experience
6. Implement innovation, improvement & sustainability plans for continuous improvement
7. Monitor team's compliance with organisational & regulatory requirements on hygiene & workplace safety & health
8. Identify & monitor signs of potential security threats for appropriate follow-up
9. Generate & interpret operations reports for management reporting
10. Provide coaching & feedback to improve team performance

Requirements

• Minimum 2 years relevant experience
• Individual with strong communication & problem-solving skills
• Works well under pressure in a fast-paced environment
• Works on shifts, including on weekends & public holidays
• Able to meet the physical demands of the job, he has to be physically fit to lift heavy loads such as mattresses

Working with the Pastry Chef and Executive Chef, you will be part of a vibrant and innovative team that will challenge and elevate standards in the industry.

Key responsibilities

Training and processes

• Execute all duties according to schedule and provide guidance to the team in accordance with kitchen SOP
• Assists with on-job training sessions and specialized training for any particular special preparation.

Research and innovation

• Research and prepare under the supervision of the Executive Chef, any new products including new pastry cakes and dishes.
• Keen market awareness - explore and monitor new trends happening in the industry in order to keep abreast with any changes in the market.

Organization and planning

• Assist to plan and manage production to minimize wastage of food production to achieve maximum efficiency and profitability.
• Ensure general cleanliness and sanitation of the team and the work areas
• Assist to plan & schedule the roster effectively for the team employees, taking careful measures to manage work load and forecasted business
• Assists with all aspects of pastry operations such as adhering to all deadlines and ensuring premises/menu/events are ready for all the different outlets
• Assist with requisition for the storeroom and the necessary direct to kitchen orders on a daily basis in accordance with the business forecast

Merchandising

• Improve decoration or show pieces provided on buffets, cake counter or other relevant areas to achieve the most efficient merchandising possible.

Quality assurance

• Monitor quality of the ingredients and final products to achieve the maximum guest satisfaction. Ensure that all products meet the standards, the preordained portion size and that all staffs follow the proper procedure and recipes

Ideal requirements

• 3-5 years of experience in a similar role, within the industry
• Open, inquisitive and flexible mind to look at the greater scope of things
• Relevant qualifications in culinary and food safety & handling
• Able to commit to a shift hours roster