Total 121 job vacancies by Millennium & Copthorne International Limited

Position Summary

The Assistant Front Office Manager will report directly to the Front Office Manager and play a pivotal role in supporting the Rooms Division. This position is primarily responsible for efficiently managing all Front Office Operations while ensuring that guests receive the utmost level of service.

Job Responsibilities

Operations

• Coordinate the organizational and administrative functions in all areas of Front Office (i.e. Front Desk, Call Centre, Club Lounge and Concierge)
• Handle staff training and development for the department for improvements
• Be well-verse in Front Office procedures and to ensure smooth operations in the department
• Manage the Guest Relations function, ensuring customer service quality assurance and total guest satisfaction
• Manage the control costs to ensure profitability and procedure standards (i.e. Pending account, Cash float and High balance report)

Financial

• Maximize revenue by identifying opportunities including optimizing room utilization and managing inventory effectively
• Elevate guest experiences and revenue through proactive upselling initiatives
• Assist in implementation of cost-cutting measures

Administration

• Conduct analysis of guest incidents as required
• To prepare breakfast forecast
• Review guest deposits and balances to compile High Balance Reports
• To keep track of pending accounts inside Opera system
• Prepare the Night Report
• Generate supplementary reports for data storage and comparison of month-to-date and year-to-date records

Job Description

• To perform mise en place prior to operations and ensure cleanliness and neatness of work areas in a Chinese Restaurant, Grand Shanghai Restaurant.
• To perform restaurant personnel duties, and runner duties whenever assigned
• Follow daily checklists for cleaning and stocking the restaurant
• Serve guests order promptly and according to the quality operating procedures
• Be aware of all daily soups, specials and drinks of the day
• To inform all items immediately to the captain
• Be knowledgeable of all menu items, garnishes, condiments, accompaniment and preparation method and correct settings
• Check food & beverage before serving it to guests
• Ensure all orders are accurately communicated to captain
• Handle all equipment carefully
• To anticipate guests’ needs and know regular guests special requirements/preferences and to follow up with guests regularly for any additional orders or request
• Any other duties may be assigned from time to time.

Job Requirement

• Minimum GCE ‘N’ or ‘O’ level
• WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures
• Other existing and/or new Workforce Skills Qualifications (WSQ)
• Experience in a in Food & Beverage industry will be an added advantage
• Excellent service attitude
• Able to work in a fast pace environment
• Willing to perform shift duties (including weekends and public holidays)

Reporting to the Chief Commercial Officer, the Vice President, Global Information Systems & Digital Solutions shall be responsible for driving the design, development, and implementation of organizational information systems, software applications, infrastructure systems, cybersecurity measures, and digital transformation initiatives. The VP will develop and execute IT strategic roadmaps and plans aligned with the organization's vision and objectives, ensuring optimal utilization of technology to support business operations.

As a key executive, the VP will play a leadership role in identifying emerging technologies and integrating them within the organization. They will oversee the development of mission-critical applications and technology solutions to drive long-term organizational goals, providing direction to regional IT teams.

Responsibilities:

• Spearhead the development and execution of IT strategic roadmaps and plans, focusing on building effective, efficient, and secure solutions to provide the organization with a competitive advantage.

• Collaborate closely with global leaders, directors, division heads, and regional operation heads to build strategic partnerships with vendors and leverage conglomerate-wide resources.

• Lead and operate the IT discipline for properties and regional offices, cultivating technology leadership capability, and developing talent through effective succession planning and performance management.

Cybersecurity:

• Develop and implement comprehensive cybersecurity strategies to safeguard the organization's digital assets and mitigate cyber threats.

• Oversee the implementation of cybersecurity measures such as threat detection, incident response, and vulnerability management.

• Ensure compliance with regulatory requirements and industry best practices related to cybersecurity.

Infrastructure:

• Lead the design, implementation, and management of the organization's global IT infrastructure, ensuring reliability, scalability, and security.

• Develop and implement infrastructure strategies to support business growth and enhance operational efficiency.

• Oversee the deployment of infrastructure technologies such as networks, servers, and storage systems.

Applications:

• Oversee the development and maintenance of mission-critical software applications to support business operations and digital initiatives.

• Ensure the alignment of application development efforts with business objectives and user requirements.

• Drive innovation in application development processes and technologies to enhance agility and competitiveness.

Digital Transformation

• Lead digital transformation initiatives to modernize business processes, enhance customer experiences, and drive innovation.

• Identify opportunities to leverage emerging technologies such as AI, IoT, and cloud computing to transform business operations and unlock new revenue streams.

• Collaborate with business stakeholders to develop and implement digital strategies that align with organizational goals and objectives.

• To carry out any other duties and responsibilities as assigned.

Requirements

• Bachelor's degree in Computer Science, Computer Technology, or equivalent, with at least 10 years of experience in a senior management capacity leading IT strategy and architecture.

• Expert understanding of technology trends, with strong knowledge of enterprise architecture, cybersecurity, infrastructure, and digital transformation.

• Excellent leadership, strategic planning, analytical, and influencing skills, with the ability to convey technical expertise in layman's terms.

• Dynamic, outgoing personality, excellent interpersonal skills, and a proven track record of collaboration and team leadership.

• Proficiency in written and spoken English is required.

We are seeking motivated and experienced Duty Manager to join our team!

In this dynamic role, you will be the face of our hotel during your shift, ensuring smooth operations and exceptional guest service.

Responsibilities:

• Overseeing all aspects of Front Office operations, including check-in/check-out, room assignments, and guest billing.
• Leading and motivating the Front Office team, providing coaching and ensuring adherence to high standards.
• Resolving guest concerns and complaints promptly and professionally, going the extra mile to ensure guest satisfaction.
• Managing hotel security and emergency situations, maintaining a safe and secure environment.
• Preparing reports, monitoring financials, and optimizing room revenue.
• Collaborating with other departments to ensure seamless guest experiences.

Qualifications:

• Minimum 2-3 years of experience in a hotel front office environment, preferably in a similar role.
• Strong leadership skills with the ability to motivate and delegate tasks effectively.
• Excellent problem-solving and decision-making abilities, with a focus on guest satisfaction.
• Impeccable communication and interpersonal skills, with the ability to build rapport with guests and staff.
• Proficiency in hospitality management software (Opera Cloud) is a plus.
• A flexible and positive attitude, with the ability to thrive in a fast-paced environment.

Position Summary

The Executive Assistant Manager (EAM) - Operation functions as the strategic business leader of all property operations and acts as the General Manager in his/her absence. Areas of responsibilities include but are not limited to Front Office, Food & Beverage outlets, Engineering, Housekeeping and Security. Also, The EAM - Operation is expected to develop and execute implementation of our brand service strategies and initiatives, in addition to ensuring that we consistently exceeds guests’ expectations, growing revenue and maximize financial performance.

Reporting to the General Manager, the incumbent shall be responsible to: -

Financial Performance

• Drive Operations to focus on attaining the desired financial result without compromising on guest satisfaction
• Review and analyze financial reports, determine areas of concern and establish strategies to improve Operations’ financial performance
• Coach and support Operations to effectively manage expenses
  

Property Operations

• Ensure core elements of our brand service strategy are in place to optimize guest satisfaction
• Ensure business initiatives are implemented with consistent communication to the Hotel Leadership Team
• Tour the Hotel regularly, speaking with team members and guests to understand business needs and assess business and operational opportunities
• Champion the brand’s service vision for product and service delivery and ensure alignment amongst the Hotel leadership team
• Foster team members’ commitment to providing excellent service, participating in pre-shift meetings and emphasize desired service behaviors in all interaction with guests and fellow team members.
  

Requirements

• Degree or equivalent from an accredited university in Business Administration, Hotel and Restaurant Management or related major
• 5 years’ experience in the management operations or related function
• Key Competencies such as Excellent communication, Interpersonal skills, Oriented to details, Operational knowledge, Leadership, Team building and Financials skills.
  
  

Do you have a passion for exceptional service and a love for Penang cuisine?

We are looking for an enthusiastic and motivated Assistant Outlet Manager to join our team!

About the Role:

As Assistant Outlet Manager, you will play a key role in ensuring the smooth operation of our restaurant. Your responsibilities will include:

• Overseeing daily restaurant operations, including staff scheduling, inventory management, and ensuring adherence to health and safety regulations.
• Delivering exceptional customer service, addressing guest inquiries, and resolving any issues that may arise.
• Working alongside the Outlet Manager to create a positive and productive work environment for the restaurant team.
• Contributing to menu development and ensuring food quality meets our high standards.
• Assisting with marketing and promotional activities for the restaurant.

We are looking for someone who:

• Has a minimum of 2 years of experience in a restaurant management role.
• Possesses excellent interpersonal and communication skills.
• Is a strong leader with the ability to motivate and inspire a team.
• Has a passion for Penang cuisine and a commitment to providing exceptional service.
• Is proficient in Microsoft Office Suite and Point-of-Sale systems (experience with symphony systems is a plus).
• Has a positive and professional attitude with a strong work ethic

Job Description

• To perform mise en place prior to operations and ensure cleanliness and neatness of work areas
• To perform buffet personnel duties, and runner duties whenever assigned
• Follow daily checklists for cleaning and stocking the restaurant
• Serve guests order promptly and according to the quality operating procedures
• Be aware of all daily soups, specials and drinks of the day
• To inform all items immediately to the captain
• Be knowledgeable of all menu items, garnishes, condiments, accompaniment and preparation method and correct settings
• Check food & beverage before serving it to guests
• Ensure all orders are accurately communicated to captain
• Handle all equipment carefully
• To anticipate guests’ needs and know regular guests special requirements/preferences and to follow up with guests regularly for any additional orders or request
• Any other duties may be assigned from time to time.

Job Requirement

• Minimum GCE ‘N’ or ‘O’ level
• WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures
• Other existing and/or new Workforce Skills Qualifications (WSQ)
• Experience in a in Food & Beverage/Hotel industry will be an added advantage
• Excellent service attitude
• Able to work in a fast pace environment
• Willing to perform shift duties (including weekends and public holidays)

Job Scope:

• Assist in implementation and management of HACCP / ISO 22000 food safety and quality assurance programmes
• Work closely with Food Safety Committee of HACCP / ISO 22000 and recommend corrective measures to all food safety and hygiene related matters.
• Assist to enforce food safety procedures in compliance with HACCP / ISO 22000 and local regulatory requirements.
• To ensure the proper documentation to fulfill HACCP / ISO 22000 requirement of all Food Safety and Hygiene matters.
• Conduct routine check on hygiene audit to improve and maintain good personal and food hygiene, safety and housekeeping standards of our F&B outlets.
• Any other duties and projects as assigned by reporting officer.

Requirement:

• Minimum Diploma in Food Science & Technology or related field (WSQ Food Hygiene Certificate Level 3 / Level 4 is an advantage)
• Preferably 2 years of working experience in managing HACCP / ISO 22000 documentation
• Able to meet tight deadlines, multi-task, self-motivated and systematic
• Good written and interpersonal skills
• Proficient in Microsoft Office

OVERALL

• Assist the Vice President of Operational Finance (Asia and North America) in providing leadership for the region’s accounting and reporting and financial planning and analysis in the Singapore office.
• The Director of Operational Finance, Asia works closely with Vice President of Operational Finance (Asia and North America) and Group Finance to ensure that the Asia finance function as a whole is working smoothly, to support the business and meet reporting requirements and key stakeholders’ expectations
• Have a business-partnering role, working closely with the region’s operations teams to identify areas of growth and change.
• Participate in corporate planning with senior management to support business goals and objectives.
• Contribute to financial planning, budgeting, forecasting, cash flow, working capital analysis, credit control and asset management.
• Furnish management reports, and other business reports for management discussion and decisions, and for board purposes.
• Track and review the business financial performance. Highlight key variances to senior management.
• Monitor and control expenses, including implementing cost savings and productivity measures.
• Supervise in enforcing financial controls and conducting cost audits at the hotel level.
• Review and assess the adequacy of financial and internal controls of all business units to ensure compliance with Group policies. Follow up with hotels on the implementation of internal and external audit points.
• Review and streamline the work flow process of the accounting and finance functions.
• Monitor the capital expenditure approval process.
• Take initiatives in implementing process enhancements and innovations.

GROUP ACCOUNTING AND REPORTING

• Responsible for the integrity of the Asia hotels’ balance sheet, cash flow and working capital.
• Ownership and timely communication of Group reporting requirements.
• Ensure consistency of local unit compliance with appropriate group accounting standards and Group reporting instructions
• Resolve one-off accounting and audit issues.

GROUP FINANCIAL PLANNING & ANALYSIS

• Responsible for the collation of annual budget, and monthly forecasting – liaising and challenging local teams as to the accuracy and validity of the forecasts.
• Responsible for collating region-wide hotels’ reports for monthly management reporting.
• Production and analysis of KPIs, at regional and hotel level basis, on a regular basis.
• The understanding of historic trading numbers, identifying underlying patterns, and ensuring that forecasts are appropriately reflective.
• Prepare management reporting papers on trading performance, as well as revised forecasts.

REQUIREMENT

• Experience in hotel operational finance is essential and experience as hotel FC is critical
• Multi-site experience
• Be able to guide and provide training to new hotel FCs and knowledge of local legislation and practices is preferred
• Good inter-personal skill and a team leader.
• Be able to travel on request and as required by the role.
• Must be a qualified accountant from a recognised accounting body with at least 10 years of post- qualification experience.

Job Description

• Respond and attend to guest repair requests
• To oversee the implementation of preventive management and repair schedules of all hotel machinery, equipment and facilities and update daily routine check list
• Assist supervisor in the day-to-day operation of the department
• Supervise and delegate work promptly to the Maintenance crew and ensure that work is properly done and updated on progress work
• Participate in fire-fighting and safety exercise
• Preventive maintenance scheduling
• Inventory of spare parts, tools and expendables
• Filling of building drawing and specification
• Maintenance budgeting and planning
• On the job training to new staff (air-con, chiller plant, electrical, kitchen equipment)
• Communicate with guests/customers to resolve maintenance issues
• Follow all company and safety and security policies and procedures

Requirements

• NITEC in Mechanical/ Electrical or M&E Engineering
• Other existing and/or new Workforce Skills Qualifications (WSQ)
• Minimum of 1 year experience working in engineering or similar capacity preferably in a Hotel environment or in commercial building
• Able to work multi skill and assist to preventive maintenance painting and plumbing.

Dim Sum Chef

• To work closely with the team on day-to-day operation.
• To be responsible for the total quality of food prepared.
• To match volume of food prepared in accordance with business thereby prevents food wastage and keeps food cost within budget.
• To be responsible for the cleanliness, hygiene and tidiness of the kitchen with staff under his care observing strict rules of personal hygiene as stipulated by the National Environment Agency and in compliance with FSMS standards.
• To achieve a high standard of food quality which meets the expectations of hotel guests
• To ensure that all kitchen equipment are kept in good working conditions and that they are serviced in accordance with suppliers’ recommendations thereby protecting their long term investment value.
• To ensure that the kitchens are in a neat and clean condition thereby posing no safety threat to kitchen staff.

Requirements:

• Minimum 3 - 5 years with relevant experiences in Chinese Restaurant.
• Sound product knowledge of Cantonese dim sum cuisine.
• WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures
• Other existing and/or new Workforce Skills Qualifications (WSQ)
• Able to work on rotating shifts, weekends and public holidays.
• Service-oriented and a team player.

Reporting to the Master Chef, you will :-

• To work closely with the team and Mater Chef on day-to-day operation.
• To practice innovation and creativity by constantly introducing new creations and presentations of the dim sum.
• Maintain all costs within budget.
• To be responsible for the total quality of food prepared.
• To match volume of food prepared in accordance with business thereby prevents food wastage and keeps food cost within budget.
• Maintains a high level of cleanliness and hygiene in all areas under his/her control
• To ensure that the kitchens are in a neat and clean condition thereby posing no safety threat to kitchen staff.
• To be responsible for the cleanliness, hygiene and tidiness of the kitchen with staff under his care observing strict rules of personal hygiene as stipulated by the National Environment Agency and in compliance with FSMS standards.
• To achieve a high standard of food quality which meets the expectations of hotel guests
• Develops the professional ability of his/her immediate subordinates.
• To ensure that all kitchen equipment are kept in good working conditions and that they are serviced in accordance with suppliers’ recommendations thereby protecting their long term investment value.

Requirements

• Minimum 3 - 5 years with relevant experiences in Chinese Restaurant
• Sound product knowledge of Cantonese dim sum cuisine
• WSQ Follow Food & Beverage Safety and Hygiene Policies and Procedures
• Other existing and/or new Workforce Skills Qualifications (WSQ)
• Able to work on rotating shifts, weekends and public holidays
• Service-oriented and a team player

1. Implement operating procedures & service standards for front office operations
2. Monitor front office operations to ensure adherence to organisational standards & procedures
3. Review manpower allocation for front office operations
4. Monitor room inventory levels & reconcile discrepancies
5. Manage team's service performance in response to guests' needs & requests to ensure guest satisfaction
6. Interact with guests to gather feedback on service quality
7. Operationalise compliance management on data protection regulations & organisational security procedures for guest registration & credit & cash transactions
8. Manage loss & risk prevention policies and procedures to minimise loss and risk in business operations
9. Review operations reports & statistics to monitor & report departmental performance
10. Manage cost control to keep departmental operating expenses within budget

Requirements

• Minimum 3 years relevant experience
• Possesses exceptional interpersonal & communication skills & is able to interact with culturally diverse guests
• Has strong organisational skills & is able to deliver consistent quality guest service in a fast-paced environment
• Works on shifts, including weekends & public holidays

Assistant Manager (F&B)

Reporting to the F&B Operations Manager, the incumbent shall be responsible to:-

• Assist the respective outlet managers in the efficient running of the daily operations of the outlet.
• Ensure standards of service and operating procedures are in compliance with the Hotel’s policies and procedures.
• Maximize revenue and minimize costs in accordance to the budget.
• Ensure maximum guest’s satisfaction pertaining to food and services.
• Supervise and monitor the daily job performance of the team members.

Requirements:-

• The incumbent is expected to have a track record of at least 2 years of work experience in a similar capacity
• You need to be service oriented, energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills
• You should also be adaptable, determined and be someone who wants to be on a fast paced environment that promotes changes and drive for achievements
• Able to perform rotating work shifts on weekends and public holidays

Orchard Hotel Singapore, a member of Millennium & Copthorne International - a dynamic, global hotel group with properties in major gateway cities and operating more than 160 hotels worldwide, is looking for passionate and service-oriented individuals for the following position:

Restaurant Operations Executive

Reporting to the Restaurant Operations Manager, the incumbent shall be responsible to:

• Assist in the supervision of the daily operations of the restaurant.
• Ensure all team members in the restaurants are familiar with the restaurant’s menu and service procedures.
• Establish rapport with guests and extend them with the optimum service possible.
• Recommend guest on our restaurant menu or offer alternatives.
• Manage guest relations and handle feedback concerning food and services.
• Assist Restaurant Operations Manager with necessary administrative duties

Job Requirements

• At least 1-2 years of relevant experience in a similar capacity.
• Service oriented team player with excellent interpersonal and communication skills.
• Able to multi-task and work under pressure in a fast pace environment.
• Able to perform rotating work shifts including split shifts on weekends and public holidays.