Total 93 job vacancies by Informa Group Plc.

We are currently looking to bring on a talented, self-motivated and conscientious Tech Lead to work in our busy development of our submission platform focusing on helping researchers publish to leading journals . You will work with like minded talented engineers towards enriching the experience of our users and partners and report to Head of Engineering.

What you’ll be doing:

·       Contribute to all aspects of the services under the team’s ownership, which includes design, implementation, refactoring, automated testing, deployment, and uptime of the services.

·       Help other team members grow as engineers through code review, pairing, and mentoring.

·       Leading 1 or more scrum teams to design & deliver epics & stories the backlogs

·       Improve internal team processes by keeping what's working, throwing away what's not.

·       Help set the vision of the services under the team's ownership.

·       Help align the roadmap based on customer and company desires.

·       Build the technology the right way: for us, this means simple, well-tested services that gradually grow over time, and that provide plenty of insight into production performance

Manager - Augmented Sales Informa Markets in India will be part of a Augmented Sales team responsible for achieving sales targets by way of in Space sales, Sponsorship Sales & digital sales revenue. Work closely with Database, & Marketing teams and achieving assigned revenue targets, through cold calling, research-based sales, finding new exhibitors, associations work closely with internal & external customers understanding business requirements.

The successful candidates will be required to work on launch show in sports domain & generate revenue by way of getting new exhibitors & sponsors on board & ensure assisting clients to achieve business goals. In addition. He or She, will be required to adopt best-in-class technologies and periodically acquire new such skills both via self-study and ad-hoc specific trainings.

Pre Sales -

• Informa Markets Global Exhibitions Space sales from Indian Territory
• Ability to do research-based sales.
• Excellent Client Servicing in addition to sales
• Getting relevant associations support. (Regional, National & International)
• Getting on ground report of exhibitor’s requirements
• Co-ordination with Exhibitors, International Teams, Government Authorities for smooth participation of an exhibitor in event.
• Engaging Key Stake Holders, Associations, Retailers from India for International Shows.
• Besides International Sales back up for other regional shows from India Sales.
• Understand existing database & craft the strategies to develop new database.
• Understand the core markets of exhibitors, explore new markets, and drive sales.
• Developing and maximising relationships with existing and new exhibitors

Post Sales -

• Work closely with international team to ensure the right on floor fitment for an Indian exhibitor.
• To building and maintaining contacts with associations & Exhibitors.
• To help database team in maintain, build and update mailing database.
• To support Projects team & marketing team in allied activities.

Asst. Manager / Manager – Projects Sales, at Informa Markets in India will be part of a OSH & responsible for revenue generation by way of space selling, cold calls, research-based sales, market research w.r.t. sales, crafting, developing, and executing Sales strategies. Ensuring organic sales. Work closely with internal & external customers, like Tele Sales, Operations & Marketing.

The successful candidates will be ultimately requested to develop new exhibitors, as well as maintain/upgrade existing ones running in and to ensure their smooth targets achievement. This resource will be required to adopt best-in-class technologies and periodically acquire new such skills both via self-study and ad-hoc specific trainings.

• Understanding current best practices & do a sustainability audit for Informa Markets.
• Detailed plan and working group to achieve Bronze level of Better Stands.
• Assisting Operations Head with developing various India & Global sustainable reports.
• Develop and implement sustainability strategies and initiatives, aligning them with the organization's goals and objectives.
• Identify and analyse environmental and social risks and find solutions to minimize these risks.  
• Regular communications to exhibitors & contractors on Better Stands.
• Reduction in m2 and number of disposable stands from 2023.
• Manage and control the project budget.
• Sampling of eco-friendly stands / Better Stands audit in our shows.
• Conduct thorough exhibitor participations with stand builds and audits to identify areas for improvement and implement best practices.
• Proactively identify and promote opportunities to reduce the use of single use stands.
• Link sponsorship initiatives to Sustainability in exhibitions.
• Implement eco-friendly initiatives and ensure the organisation is on track to achieve its environmental objectives.
• Focus on minimizing the exhibition’s environmental impact. Oversee initiatives to reduce energy & water consumption, manage & reduce waste to landfill, promote the use of renewable resources in stand construction / setting up the show.
• Conduct regular Training programmes for contractors, develop case studies on best practice and ideas for re-use (training regionally specific).
• Implement Sustainable stand awards in all IMI shows to gain traction on our goals.
• Collaboration / working groups with other regional organisers to drive the initiative within the industry.
• Interact with venues for implementing Sustainable initiatives in exhibitions.
• Commercial partnerships with key-suppliers / official contractors to increase product / opportunities.

You will play an important role to:

• Responsible on the production of marketing materials to promote the trade show
• Develop and execute comprehensive marketing campaigns to engage audiences, and undertake campaign planning and execution for multi-channel and cross device marketing by proposition to deliver campaign metrics.
• Translate marketing strategies into practical campaign execution metrics including acquisition targets, customer engagement and retention targets, brand awareness and new proposition development and other innovation goals.
• Implement content strategy with wider marketing and related teams (e.g. Creative), to define specific content, customer experience and target journeys by channel and specific measurable goals to inform optimisation and RoI.
• Effectively manage project timelines, ensuring all marketing initiatives are delivered on time and within budget.
• Manage processes and platforms to ensure appropriate visibility and tracking of multi-channel conversion and channel attribution.
• Leverage in depth audience understanding to better target / personalise marketing content that resonate with audiences at the right time.
• Work independently with minimal supervision, displaying self-motivation, initiative, and the ability to prioritize tasks effectively.

We are seeking a highly skilled and experienced Service Management Team Lead to join our dynamic team. The Service Management Team Lead will be responsible for overseeing the day-to-day operations of the service management analyst team based out of our Bangalore office, ensuring the delivery of high-quality services to our customers and users. This role requires a strong leader with excellent communication, organisational, and technical awareness, as well as the ability to collaborate effectively with various stakeholders.

What you’ll be doing:

• Acting as a key point of contact for the services you represent
• Supporting the Service Owner, the Team Lead is responsible for the day to day handling of incoming tickets (Incidents, Service Requests etc) for T&F applications/products, and is responsible for the smooth operation and quality of Service Management related processes and practices.
• Act as a primary point of communication between business users and technical support teams and 3rd party vendors for general queries, incidents, problems and requests relating to the applications in scope.
• The Team Lead will provide guidance to the Service Analysts in line with the P&T Service Management Team Goals and KPIs with focus on quality and customer satisfaction, whilst providing regular and structured feedback and ensuring a harmonious and positive work environment.
• Foster a culture of continuous improvement and innovation within the team.
• Identify areas for process improvement and implement best practices to optimise service management within the team.
• Participate in daily SCRUM/Stand-up sessions with application support teams.
• Regular and open communication with business stakeholders using appropriate modes of communication
• Work alongside and share knowledge with other members of the Service Management team
• Ensure that ServiceNow is the start point and management toolset for all incidents and service requests relating to the relevant applications
• Ensure incidents and service requests are dealt with effectively and efficiently and in line with agreements
• Ensure bugs are reported to third parties as necessary and are followed up in line with agreements
• Track service delivery against KPIs and instigate corrective action where service levels are not being met
• Meet or exceed service level targets agreed with the Service Owner
• Escalate incidents or requests as appropriate and ensure all tasks are completed once reassigned
• Support the Change Management process that is followed for all system changes
• Assist with the establishment and maintenance of accessible technical and administrative documentation for applications/products
• Monitor progress of requests for support and ensures users and other interested parties are kept informed. Takes corrective action to avoid or minimize delays.
• Other related tasks and activities as assigned to them by the Service Owner and/or Head of Service Management.

Responsibilities :

• Responsible for leading sales teams to reach sales targets. Sales managers are primarily tasked with training team members, setting quotas, evaluating and adjusting performance, and developing processes that drive sales.
• Revenue generation of specified amount assigned, through sales (booth, sponsorship/ advertisement and fully integrated packages) to potential and new customers across products and revenue streams within a business unit.
• Generation of new business leads, through customer relationship development, cold calling, attendance at industry related events and market searching
• Maintain and strengthen existing customer relationships through demonstrating a detailed understanding of customer business strategy and needs
• Maintain regular communications among team to monitor customer pipeline, tracking against revenue targets, confirming status of re-bookings and escalation of issues
• Deliver assigned Sales campaigns, against accounts, products and revenue target
• Development of brand and industry specific knowledge, including competitor events
• Collaboration with event and marketing teams to develop attraction campaigns
• Liaise with the Event Manager and Sales Operations with regards to available spots on the floor plan
• Maintain accurate and timely customer information and notes within Salesforce (CRM system)
• Capture and enter sales contract information into the CRM/ invoicing system
• Manage sales information and customer requirements (via Salesforce) to the Sales Operations and Event teams
• Support Finance in overdue payment collection, resolving bad debt customers and facilitating consistent commission payment process for agents with regular pay runs
• Perform additional responsibilities as assigned.

Role Purpose

We're now looking for an Industry Research Analyst, Semiconductor to join our team. As a researcher and part of the Components and Devices Omdia pillar, you will help to coordinate Omdia’s semiconductor forecasts by communicating and working with multiple internal teams and external partners.  In doing so, you will engage in primary and secondary research of semiconductor trends, interpret data, and analyze results using qualitative and modeling techniques.

Key Responsibilities

• Collecting semiconductor data from a range of systems and sources and inputting into systems such as Excel.
• Assist the semiconductor analyst teams on providing up to date semiconductor market activity.
• Assist the semiconductor analyst teams in using primary and secondary research to build a credible date base.
• Creating estimates where publicly available sources are not available.
• Ensuring consistency and alignment of semiconductor forecasts across multiple internal teams.
• Locate and define new process improvement opportunities 
• Assist in providing qualitative analysis where possible to support and justify data.
• Understand and communicate the key semiconductor market trends. 

JOB SUMMARY:

• Responsible for supporting & analyzing customer data from various databases across ASEAN
• Expected to write SQL / Python code to extract data from various databases, cleanse, validate, consolidate, and visualize data

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Work with Marketing, Operation, and Technology to source the necessary data and understand the data
• Manage master data, including creation, updates, import, and export
• Review and validate a wide range of SQL-based data across different databases and systems
• Define data performance, lifecycle and quality metrics and ensuring compliance with data related policies and standards
• Ensure data quality issues are logged, tracked, and remedied in a timely and effective manner
• Engage and execute the dashboards on Tableau / PowerBI, or similar visualization tools
• Perform ad-hoc data analysis and present results in a clear manner

As Marketing Manager, you will be responsible for the strategizing, planning, development and implementation of marketing activities and campaigns for the events, with the core KPIs of delivering good and quality attendance and attendees’ experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Design and execute brand communications strategies and marketing plans for the events, as well as result-driven marketing promotions campaigns
• Develop marketing and client engagement strategies and initiatives for the Asia region to enhance Events awareness, drive sales and grow market share. Then work hands-on with members of the Marketing team to deliver each initiative on the marketing calendar
• Develop regional digital and social media strategies in line with event branding guidelines and campaigns, leveraging local insights and influencers to build brand awareness 
• Work closely with key stakeholders to gather audience and commercial insights, develop a data driven POV on what motivates our buyers, and execute effective, measurable marketing campaigns
• Track responsible budgets and investments, ensuring budgets are managed in a timely manner and evaluate effectiveness and relevant performance metrics
• Support competitive benchmarking and provide data-driven insights and best practices for strategic planning;
• Manage content, social media, creative and marketing agencies and suppliers for identifying market opportunities and delivering aligned impacts
• Works closely and collaboratively with the Event and Sales team to plan and execute the event’s entire marketing campaign. 
•  Work with trade media and partners such as trade associations to extend promotional reach
• Onsite event management including but not limited to
  • Pre-registration and onsite registration
  • Supervision of survey temps to ensure quality insights are captured
  • Obtaining exhibitor and visitor quotes

We’re now looking for a Research Associate to join our Penang Research Operations team. 

PURPOSE OF ROLE

To support project deliverables and be responsible for their successful delivery in terms of research quality and timeliness. Deliver tasks in line with expected quality whilst meeting all Key Performance Indicators for Penang Team.

To help bring these principles to life, Informa Tech is currently seeking a Research Associate based in Penang to…

• Scoping research – constantly looking to evolve research to improve quality
• Data assumptions – clear justification of data and logical thinking

KEY RESPONSIBILITIES

The position of Research Associate is one of high responsibility and accountability.

You will be involved in

• Primary and secondary research tasks as specified by individual deliverables
• Excel-based templates as specified by each deliverable
• Credible and consistent base data and market shares output
• Outputs that have gone through a thorough cleansing exercise to ensure high quality of delivery to internal stakeholders
• New research ideas/topics presented to the manager

Other key responsibilities include:

• Successful, on-time delivery of high-quality, highly relevant, and differentiated research projects that provide essential elements for syndicated research projects across sectors.
• Successful, on-time execution of research projects that are essential components of consulting engagements, delivered to client specifications and quality expectations.
• Scoping – responsible for scoping out each deliverable that you are supporting. Including updating relevant documentation and leading kick-off as well as subsequent calls.
• Primary research – assist in conducting interviews with key industry contacts across a spectrum of company types, creating a detailed log of interactions and feedback.
• Secondary research – using a range of secondary sources to support primary research including – the internet, trade journals, in-house research, trade associations, public reports, financial releases, company press releases.
• Building templates and workbooks – creating Excel-based templates and workbooks for data entry, collation, cleansing, and synthesis.
• Building base data – using primary and secondary research to build credible base data; ensuring sufficient coverage of market players; creating estimates where company reporting is not available; utilizing history; ensuring consistency with related data/markets; logging all assumptions and working in a clear way.
• Working alongside manager on the continuing evolution and refinement of business/operational processes to optimize quality, timeliness, efficiency, and cost-effectiveness of research execution and delivery. Continuous measurement of key KPIs in each area.
• Require 3 days of shift work (9pm-6am) in a month to have better overlap with US clients

Key Internal Relationships:

• Members of Research & Data sectors, including colleagues in Research Operations for coordination, planning, execution, and support of syndicated research deliverables
• Product Management colleagues across sectors - provide research support for the planning, launch, and execution of impactful, differentiated high-quality research products
• Data team – working together to create DBs and forecast tools to drive research efficiency, consistency, and quality
• Leadership team – proactively communicate new ideas and feedback around process, operations, research, etc. to support continual improvement
• Research Operations Manager for support, performance, and approvals

The Sales position is responsible for revenue generation from new and existing customers. This role will manage Sales to different tier customers depending on the market and brand context.  This team is critical to the business, as the key to our success is retention, growth and cultivating new business

The Sales role will involve a combination of internal and external sales activity, meeting customers face to face and attending competitor events. He/ She will sell to valued existing customers, generate new business, and performance will be evaluated based on achieving revenue and new business targets

The Sales will be expected to develop their awareness of the brand industry, building greater insight over time. Maintaining and strengthening the relationship throughout the year is an important focus, to develop an understanding of the customers’ needs and expectations from their attendance at the event. He/ She will understand the customers’ needs and articulate a compelling value proposition as part of the sale. They will have a significant role in supporting re-booking of customers at an Event.

Job Responsibilities:

• Meet or exceed revenue target for assigned accounts through sales (digital, booth, sponsorship/ advertisement and fully integrated packages)
• Sell to existing/ lapsed customer accounts with engaging conversations and compelling proposals while guiding them through buying process
• Prospect and close new business opportunities inside and outside of existing client base through cold calling and follow-up calling
• Leverage understanding of customer buying trends to help develop Sales plans and approaches
• Execute on assigned Sales campaigns, against accounts, products and revenue targets, in line with sales plan
• Support the on-site re-booking of existing customer accounts, in line with at event account allocation and sales targets
• Maintain accurate pipeline, sales activity and customer information within Salesforce (CRM system)
• Distribute customer insight and marketing information to marketing team
• Manage the handing over of sale information and customer requirements (via Salesforce) to the event Operations and Brand teams

• Develop an understanding of the markets we serve and support the delivery of event-related products, features, activities, and products in line with these communities and client’s needs.
• Support the design and delivery of outstanding customer experience, creating innovative and interactive experiences at events.
• Create and manage relationship with stakeholders and partners in relevant industries for event development.
• Manage communications between brand, content, marketing, sales, interoffices, and alliance across the world, and liaise with all stakeholders to ascertain event requirements and ensure that standards are maintain and deadlines are met.
• Support the creation of sales collateral and other event materials for our commercial teams and provide help on preparing customer proposals.
• Administer and follow up with various internal & external teams, vendors, and partners to fulfill contracted opportunities.
• Assist with administrative activities including scheduling meetings, preparing reports and presentations.
• Respond to queries from other departments within a timely manner and acting as the go-to brand person for other departments on several core tasks.
• Support and compile information for the event & activity floor plans, and contracts liaising across Sales, Marketing, Sales Operations, and Operations
• Support the management of the overall customer experience creating a strong relationship with the customer service team, and customer insight team

Senior Event Manager’s role is to strategically build and develop their live and virtual event portfolios, drive the tactical implementation of these strategies with their show team, and deliver results in line with established KPIs and financial goals.  As the ‘face’ of their brands, the Senior Event Manager will forge strong relationships with key stakeholders in their assigned industries on the exhibitor, attendee and association partner sides. 

They will have responsibility for, and be evaluated against the financial, operational and customer performance and outlook of their events. This will require them to make decisions to deliver a commercially successful and financially viable product for the customer, with a growing market presence, engaged community and outstanding customer experience.

Role Accountability and Duties:

Strategy and growth
•    Develop long and short term strategic plans for events – both physical and virtual
•    Manage tactical implementation of strategic plans and lead Event Manager in developing tactics brief
•    Deliver on financial, operational and customer oriented-brand objectives (e.g., new business and customer retention, customer satisfaction)
•    Build strategies to seize new market opportunities, or grow the brand(s) into adjacent sectors or customer segments (across geographies, platforms, and verticals) 
•    Support the development of event/product pricing strategies, based on strategic layout of an event space, product bundling options, value-based pricing and commercial drivers
•    Support the development of key strategic partnerships and management of association relationships

Excellence and innovation
•    Lead the delivery of outstanding customer experience, working with the team to create innovative and interactive experiences at the events
•    Drive creative and new ideas to engage customers at and around the events. Prototyping new ideas and innovative approaches.
•    Challenge current restrictions in thinking to increase engagement of an event for the customer

Operational leadership 
•    Manage P&L in collaboration with team managers and Finance
•    Provide accurate and timely reporting of KPIs and forecasts
•    Provide monthly reports and high-level leadership reports
•    Manage collaboration across the business functions of Sales, Marketing, Operations, Finance, IT and Registration
•    Responsible for the overall customer experience
•    Line management of team managers through regular 1:1’s, professional development, and coaching | mentoring
•    Monitor team and individual performance against targets, KPIs, and OKRs
•    Support on the recruitment and assessment of new hires to the team
•    Support where necessary in the annual financial planning and quarterly forecasting meetings reviews

Flawless Execution 
•    Monitor and manage the day-to-day execution of events across Event, Marketing, Sales, Operations, and more 
•    Provide guidance in the development of all marketing, experiential, and partner programs 
•    Help guide the development of all live content and conference programming
•    Manage the development and execution of all operationally related programs