Total 434 Customer Service job vacancies

To take calls for specialist services within Swindon Community Health services such as Phlebotomy Team, Continence Team, Parkinsons Nurse, COPD Nurse, IV Therapy Team and the Rapid Response Service both for existing users and family members and GPs requiring a new referral. Be able to take a patient referral over the phone from a health care professional / patient following the criteria for each service. Being able to express empathy and handling difficult, emotional phone calls, for example if a patients family calls to say they have passed away or someone wants to complain. The post holder should be able to recognise distress and demonstrate understanding of the callers emotion at that time to de-escalate the situation as best as possible. Provide daily administrative support to the nursing teams, clinical hub triage teams community nursing and therapist within the hub clinical hub, for example respond to telephone calls, email, written queries or system tasks, compiling of the daily capacity sheet and printing off of the Bank & Agency care plans for their daily workload. To ensure that the relevant recommended National Wheelchair Minimum Standards & Equipment Standards are met. Please see Job Description for full details of vacancy.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: https://careers.northerncarealliance.nhs.uk/

These positions are based at the John Radcliffe and Churchill Hospitals based in Headington, Oxford. It is roughly three miles from the city centre, with exceptional public transport to and from the hospital as well as onsite parking. If you already live locally the hospital is easily commutable from towns such as Bicester, Didcot, Abingdon and Wantage If you live further afield and you are considering relocating for this position, the recruitment team will be happy to assist you with help and advice on relocating. In addition, we actively welcome applications from Nurses who are overseas. Oxford is well known for its university but aside from being drenched in academic history, its city centre has recently undergone redevelopment including a new shopping centre and a selection of new bars and restaurant. It can confidently claim to have something for everyone!

Evidences a high level of understanding of the effects of mental illness, alongside an empathetic and empowering approach to meet the individual needs of the patient. Is keen to demonstrate the distinctive contribution and added value the mental health nurse can offer the multi-disciplinary team. Is keen to work closely and collaboratively as a dedicated member of the MDT Evidences a dynamic, creative and positive approach Exhibits communication skills that shine through, and are essential for this post Is trustworthy, self-motivated and organised with time Has experience and understanding of an array of person cantered, holistic, recovery focused interventions Evidences an understanding of risk assessments and outcome measurement Evidence of engaging people, building independence and supporting others to learn new skills Applicants must possess attitudes and values that reflect the excellent standards we are expecting within the CRT

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Clinical Supervision & Support Provide visible leadership to the teams, leading by example as a positive role model. Provide clinical support to the team based on knowledge and experience as capacity allows. Provide clinical supervision to EMHPs and sometimes other members of the multi-disciplinary team. To support and lead the development of projects within the childrens and young peoples services as and when required. Management Supervision & Appraisals Meet with the Team Co-ordinator for caseload and managerial supervision to review caseload outcomes, performance and professional development. Complete own appraisal with supervisor to identify own goals and objectives. To undertake any other duties commensurate with the post as directed by the relevant managers and as identified as service priority. Provide management supervision and appraisals to EMHPs, lead and coordinate staff in the delivery and evaluation of care. Undertake the supervision of students on placement within the service and junior staff as agreed with the Team Manager and participate with the induction of new staff. Leadership To set professional standards of care and to participate with auditing the effectiveness of services provided. To support the development and implementation of the 4-week referral to treatment pathway. To work as a member of the integrated multiple professional team, participating constructively and attending clinical/departmental and team meetings and contributing positively to overall service development. To work integrally with Child & Adolescent Mental Health Services (CAMHS) and Healthy Minds Lincolnshire (HML) in developing the core offer for children, young people and families. To develop and maintain joint working arrangements with colleagues from across the health and social care economy to promote the comprehensive delivery of services. Maintain awareness of current development in Children and Young Peoples practice, best practice, trends, issues and research in mental health, education and related topics in line with the directorate business plan by attending lectures, seminars as identified with Team Co-ordinator. Mandatory attendance at team meetings. Waits Management Contribute to check in calls of complex CYP as per waiting list protocol. School Liaison Support with consultations and school issues where indicated. Undertake consultations with schools and provide support with any issues or concerns raised. To take an active lead in working closely with partnership agencies to promote wellness and recovery focused interventions and discharge planning. To develop educational and evidenced based intervention packages for group delivery in the education. Lead on coordination of Whole School Approach activity in the designated area. Support educational settings and EMHPs in developing and delivery of the whole school approach to include delivery of training/workshops and undertaking of audit processes to review continued implementation of the whole school approach. Clinical Provide 1:1 intervention for an identified caseload of CYP under the direction of the Team Co-ordinator, providing assessment, care planning and care delivery for service users requiring low intensity intervention but who may have more complex factors alongside such as complex social factors. Complete regular telephone triage assessments Complete assessments and care activities to be evidence based in collaboration with the service user, their carers, and other members of the multi-disciplinary team. Care plans to be person-centred and involvement of the service user, carer and other members of the MDT to be clearly documented. Work co-productively with service users and their carers and families as appropriate. Demonstrate the clear and effective use of outcome measures for all clients as dictated by the Trust. To develop and maintain therapeutic relationships with children, young people, their families and carers who may at times be in situations of emotional distress and presenting in an aggressive manner. Communicate complicated or highly sensitive information such as diagnosis and care plans to service users and families in a way that allows them to fully understand what is required. To ensure risk assessments are completed, implemented and reviewed within each service users programme of care, using agreed clinical and therapeutic formats to deliver planned interventions as required. To demonstrate effective time management, planning and prioritising the assessment and treatment of individuals, activities and programmes, requiring formulation and adjustment of interventions. In accordance with local policy and procedure, maintain adequate and appropriate records and ensure secure storage of client notes. You may occasionally be asked to undertake such other duties that are deemed necessary in order to support business continuity within the Trust. This will only include tasks where you are appropriately trained.

Main Responsibilities of Role; Ensure an effective and efficient reception service is provided to patients and any other visitor. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Undertake a variety of administrative duties to assist in the smooth running of the practice. Telephone duties; making appointments, taking requests for prescriptions, taking home visit requests, contacting other providers, take concise and accurate messages. Reception duties; register new patients, handling prescriptions, deal with incoming patient samples, collect payments for non-NHS services. Administrative duties; open and process incoming mail, photocopying, deal with general queries and complaints (where appropriate), retrieve patient records, update patient records as required, assist outgoing mail from the practice. To have a thorough knowledge of all procedures and to work in accordance with written protocols. Report risks, significant problems and issues to the relevant person ensuring appropriate reporting procedures are followed. Any other duties which may be required from time to time. The above is not list is not exhaustive. General Responsibilities The Receptionist will be required to promote and support the mission and vision of the service for which they are responsible. They will: Adapt to and support any changes that are implemented to improve the service. Provide cover for staff absence, whether this be sickness or annual leave. At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner. Demonstrate their commitment by the efficient completion of all tasks allocated to them. Carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations. Adhere to equal opportunities policy throughout the course of their employment. Ensure building security; have a thorough knowledge of doors/windows/alarm processes. Effectively manage own time, workload and resources. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance team performance. Personal/Professional development The post-holder will participate in any training programme implemented by JHP as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for their own development, learning, and performance and demonstrating skills and activities to others. This role is considered to be a substantive position and the jobholder will be expected to be proactive in developing their personal and business skills. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data.

To understand the role in more detail, please refer to the attached job description and person specification.

To see the full detailed job description and main responsibilities of the job please refer the job description attached.

For further information on this role, please see the attached detailed Job Description and Person Specification.

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Position: Health Care Assistant - NIGHTS

Care home: Woolston House
Location: Woolston, Warrington
Contract type: Full and part time hours available - NIGHT SHIFT ONLY
Rate: £11.94 up to £12.50 per hour depending on experience



Are you a caring, compassionate and cheerful person with lots to give? Join us as our new Health Care Assistant at Woolston House care home in Warrington.

As a Night Health Care Assistant, you’ll support adults living with complex care needs to live their best lives.

This is an exciting opportunity to join a brand new team, in a state of the art home. You’ll have the chance to really make your mark.

And you can be proud to work for one of the country’s leading providers. The number of our homes rated ‘Good’ and ‘Outstanding’ far exceeds the national average.



About Exemplar Health Care
Woolston House is part of Exemplar Health Care, one of the country’s leading nursing care providers.

We support adults living with complex mental health needs, dementia, neuro-disabilities including brain injuries and strokes, Huntington's disease and Parkinson's disease, and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.



About the role
Our Night Health Care Assistants support people to live their best lives, whatever that looks like to them.

No two days will ever be the same, but your day-to-day responsibilities will include:

supporting people with their personal care
assisting people at meal times
understanding individual health and wellbeing needs
encouraging and supporting people to take part in social activities, both in and out of the home
promoting choice, dignity, independence and respect
completing and maintaining care records.
We have higher-than-average staffing levels when compared to other care providers, giving you more time to spend with the people you support.

Download our job description to read more: https://brochures.exemplarhc.com/view/1029766837/



About you
We value relevant experience and qualifications, but they aren’t essential for this role.

Above all, you’re someone who identifies with our Exemplar Health Care values of fun, integrity, responsiveness, success and teamwork.

You’re also:

caring, kind, understanding and calm
able to deal with, and defuse, challenging situations
energetic and outgoing, with a positive, can-do attitude
a great listener and communicator.
You’ll put people at the heart of everything you do.

If you haven’t worked in the care sector before, we’ll help you feel right at home from the start with our induction, buddy and ongoing training programmes.



What we offer
We offer great rewards and perks including:

regular supervision, peer support, learning opportunities and career prospects
access to wages before payday
retail and lifestyle discounts
free DBS check
24/7 counselling and support
Blue Light Card eligibility.


How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, call us on 01977 630830 or email pod3@exemplarhc.com.

Please note, applicants must be authorised to work in the UK. We’re unable to sponsor or take over sponsorship of an employment visa at this time.

A Vacancy at North Middlesex University Hospital NHS Trust.


Are you looking for the opportunity to develop your skills in a forward-thinking and innovative pharmacy team? We would like to invite you to consider joining us in delivering our Pharmacy Vision of excellence with efficient, safe and compassionate care. You will be working with our enthusiastic and dynamic team in providing the best clinical service for patients by working closely with other healthcare professionals.

An exciting opportunity has arisen for an enthusiastic Senior Pharmacist with vision and leadership skills to join the Trust as part of the Critical Care team and lead on the trust formulary.

The successful candidate will be a highly motivated, experienced, capable with teaching and clinical skills. They will have good interpersonal, leadership and managerial skills. You should possess a postgraduate qualification in clinical pharmacy or equivalent; have hospital pharmacy experience in critical care.
• To manage, deliver, develop and monitor the pharmacy critical care service in the Trust working along side the wider MDT.
• To develop and maintain the web based hospital formulary, netFormulary in conjunction with the Lead Pharmacist for Medicines information
• To provide training in critical care skills to clinical staff.
• To act as a trainee pharmacist tutor/ diploma mentor when requested by the E&T Lead.
• To co-ordinate and contribute to writing/checking pharmacy information bulletins.
• To be responsible for providing a highly specialist service to critical care by ensuring appropriate mechanisms are in place to promote high quality drug use, effective risk management, patient safety/ governance initiatives and adherence to trust policies and guidelines.
• Be responsible for advising in this area, managing drug budget and for leading, developing and evaluating the clinical pharmacy service provided to this area.
• Provide a regular ward pharmacy commitment and provide a safe, effective and efficient clinical pharmacy service and contribute to the development of clinical pharmacy services including training and implementation of relevant policies and risk management initiatives.
• Provide support as requested to the clinical pharmacy services, dispensary, production and medicines management programme.
• Regularly lead on / initiates / contributes to relevant practice research or audit projects within the Pharmacy and to publish the results of such work, as appropriate.



NMUH North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London’s busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients’ wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families. For more information, please access the following link: https://www.northmid.nhs.uk/

Please see the attached job description and person specification for full details of the main responsibilities of this role.


This advert closes on Sunday 16 Jun 2024

Proud member of the Disability Confident employer scheme

Aftersales - Parts & Service Advisor | Wednesbury | Full Time - £37.5 hours per week | £12-£13 per hour

Are you a dedicated professional with a passion for the automotive industry?

Our client is seeking a dedicated professional, like you, to join their expanding team.

The company excels in outfitting new and used commercial vehicles with state-of-the-art cranes, creating a dynamic and challenging work environment. With 30 years of industry-leading experience, they stand at the forefront of their field.

Their comprehensive services cater to the commercial vehicle and waste industries, offering everything from equipment supply and hydraulic installations to remote control systems, servicing, mobile testing, and certification.

Are you the right person for the job?

• Previous experience in a similar role within the automotive or commercial vehicle industry
• Parts/service experience within truck/plant machinery sector
• Strong interpersonal and communication skills
• Excellent organisational abilities with keen attention to detail
• Understanding of hydraulic systems and remote control systems is a plus

What will your role look like?

• Provide exceptional customer service, addressing inquiries and ensuring customer satisfaction
• Oversee the inventory, ordering, and distribution of parts
• Schedule and manage service appointments, liaising between customers and service technicians
• Offer technical assistance and advice on hydraulic installations, remote control systems, servicing, mobile testing, and certification
• Booking service jobs
• Taking orders for parts
• Checking stock in and out
• Reading parts manuals to identify required parts
• Setting up an online parts shop
• Ensuring engineers have the necessary parts for their jobs

What can you expect in return?

• Pension scheme
• Onsite parking
• Employee assistance programme
• Free uniforms and necessary PPE
• Use of a company vehicle when applicable

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

Your data will be handled in line with GDPR.