Total 752 Director/C-Level Customer Service job vacancies

A Vacancy at East Lancashire Hospitals NHS Trust.


We are seeking a motivated and forward-thinking senior nurse to apply for this exciting development opportunity as Assistant Director of Nursing within the Community and Intermediate Care (CIC) Division holding a community portfolio which will stretch across both the East Lancashire and Blackburn with Darwen localities.

This is exciting opportunity to maximise the delivery of community care and continue to improve access, as such you will need to be an exceptional leader who possesses vision and resilience. The portfolio will include District Nursing, Treatment Room, Bladder and Bowel, Lower Limb Vascular, Lymphedema as well as other integral services. You will be instrumental in the safe transfer of adult physical health services for Blackburn with Darwen into East Lancashire Hospitals NHS Trust.

It is important that you can demonstrate insight and experience of multidisciplinary working and decision making at senior leadership level, be people focused, collaborative in the delivery of change and have an in-depth understanding and experience of quality. You will be a key member of the clinical and operational Senior Management Team in the CIC Division and be expected to form productive working relationships with key partners such as primary care.

Professional leadership will be integral to ensure consistency of practice and high standards of care putting the patient at the heart of everything that we do.





You will work closely with the Director of Nursing and Divisional Director of Operations to build on existing strengths, supporting the Trust Vision to ensure the very best system of care is provided through creative partnerships with patients, carers and staff.

Providing professional leadership to ensure consistency of practice and high standards of care putting the patient at the heart of everything that we do.

Accountable for non-medical care within the Division with a focus on driving patient safety

Providing visible and inspirational leadership to staff across the Division and wider organisation to maximise community services

East Lancashire Hospitals Trust (ELHT) is currently rated by the CQC as Good, with some areas of Outstanding practice. We recognise that there is work to be done to achieve an organisational Outstanding rating.

At ELHT our vision is to be widely recognised for providing safe, personal and effective care. We currently provide services to and treat over 600,000 people across East Lancashire and the surrounding area, employing over 7,000 staff

Leadership
• To provide visible and inspirational leadership to nurses, midwives and AHP staff in the division to ensure they are engaged and motivated to provide safe, personal and effective patient care in support of the aims of the Trust.
• To ensure there is regular two way communication with staff enabling staff to feel engaged and involved with the services within which they work and to suggest ways in which services may be improved.
• To foster a culture that promotes openness and where staff have the confidence to speak up in support of providing safe, personal and efficient patient care and services.
• Line management of senior staff within the division in line with divisional structure ensuring that all nurses, midwives and AHP staff have clearly defined roles and are practicing in accordance with ELHT policies and the Code of Conduct prescribed by the relevant professional regulatory body.
• Ensure that newly qualified nurses, midwives and AHP staff receive appropriate preceptorship and support to enable them to be effective healthcare professionals.
• To actively encourage nursing research providing support and guidance as required. To ensure that nurses are contributing to research projects in line with the Trusts Reseach and Innovation Strategy and Priorities.
• To support and develop line managers within the Division, to ensure consistency of leadership and accountability across the specialties.
• Responsible for the planning and development of nursing services in line with the annual professional judgement review and the divisional strategy.
• Deputise for the Divisional Director Nursing/Head of Midwifery,at appropriate assurance and business meetings, along with external regulators, dealing with highly complex situations and reports such as achieving KPI’s and managing service redesign.
• Responsible for and work closely with matrons and ward leaders to improve workforce efficiency and compliance with ‘safer staffing’ standards.
• Working in partnership with the divisional triad, alongside the deputy divisional director of operations create a compelling vision for the future of the division’s services ensuring nursing/AHP’s have an equal voice, along with ensuring health and wellbeing is promoted at all times.
• Drive the patient safety agenda, set ambitious safety targets to continually improve the trust’s patient safety record.
• Pro-actively lead the decision-making process, collecting and analysing information in order to make effective decisions in complex situations.
• Develop a seamless service and collaborative culture across organisational boundaries to ensure achievement of Trust objectives, patient flow, particularly safe patient care
• Reduce sickness levels within the division by embedding the trust’s health and wellbeing strategy.
• Provide strong visible clinical leadership. Maintain professional competence, authority and credibility by undertaking regular clinical sessions and being highly visible to patients, carers and staff, actively seeking feedback about the quality of services.



Service Delivery


• Accountable for the service delivery across the division and specialities, ensuring safe, personal and effective care is provided.
• Be accountable for the management of all non-medical clinical staff within the directorate supporting capacity and patient flow, deploying resources, manpower and non-pay efficiently to facilitate patient care
• Anticipate, identify and manage staffing shortages, maintaining safety at all times.
• Facilitate the effective and efficient use of budgets by ensuring the team leaders are empowered and competent to make relevant financial decisions.
• Manage a number of defined Directorate budgets with authorised signatory responsibility, ensuring the delivery of a balanced budget, taking appropriate remedial action when required, and ensuring adherence to Trust Financial Policies and Procedures.
• Challenge existing practices, ensuring that progressive solutions which take into account models of best practice, are incorporated in to service plans.
• Support Directorate teams to deliver service re-design projects that deliver improved clinical outcomes for patients, improved utilisation and more efficient use of resources.
• Support the formation of the directorate strategic and service delivery plans, including capacity and demand planning, service redesign and workforce transformation.





Performance


• To lead on specific nursing and midwifery service improvement opportunities as directed by the Divisional Director of Nursing/Head of Midwifery.
• To co-ordinate the production of Nursing and Midwifery Performance Reports as required, presenting at times, complex, sensitive and contentious information.
• To support the Divisional Director of Nursing/Head of Midwifery with compliance with Trust E: Rostering policy.
• Ensure all nursing; midwifery and AHP staff are compliant with the Trust’ HR performance indicators.
• Lead the strategy for continuous improvements in patient safety across the division.
• Report progress against infection control objectives and performance to the ‘Trust Board’ through quarterly reports.
• Develop and implement a performance monitoring and management system that empowers team leaders to continuously monitor, review and reset clinical standards of care.
• Enhance the performance and capability of others through formal and informal interactions. Ensure compliance with statutory requirements and standing financial instructions.
• Ensure compliance with health and safety standards and develop and sustain a proactive culture which ensures health and safety is always a high priority.
• Responsible for implementation of Trust wide policies within the speciality wards and departments.
• To lead the development and monitoring of robust performance monitoring mechanisms and to robustly challenge variances, taking accountability for the overall management of designated areas of the nursing budget.



Trust Wide


• Work closely with the Divisional Director of Nursing/Head of Midwifery, matrons and Team leaders to maintain and improve standards of nursing practice, maximising opportunities to develop new ways of working based on best evidence.
• Actively contribute to the development of the Trust Strategy for Nursing and Midwifery, leading systematic implementation within the Division in conjunction with Divisional Director of Nursing/Head of Midwifery and Matrons.
• Ensure the service meets/ exceeds healthcare standards and specific standards for their service i.e. NHSLA, NICE, PEAT, CQC, Code of Practice for the Prevention and Control of Health Care Associated Infections. Ensure a programme of audit is in place to assure that key policies and practices are being implemented appropriately.
• Coordinate inspections and audits that identify clinical and non-clinical risks and ensure that risk assessments are carried out for all hazards identified, feeding any significant risks into the Divisional Governance Forum. Ensure that patient safety issues and progress on action plans are reported to and discussed at appropriate Governance meetings.



Governance




• Lead Governance as designated by the Divisional Director of Nursing and ensure staff involvement within the division
• Promote a culture where governance and risk management are seen to be everyone’s responsibility in line with the trust’s Board Assurance Framework.
• Undertake the investigation and resolution of actual and potential complaints at a Divisional level to ensure that learning takes place as a result of complaints and incidents.
• Empower staff to positively embrace informal and formal complaints as a valuable learning tool to influence behaviours and alter practice where/if indicated
• Work closely with the Divisional Deputy Director of Operations and the Quality and Safety team to ensure that appropriate mechanisms are in place for effective assessment and management of clinical and non-clinical risk. Actively contribute to the Trusts risk register.
• Support team leaders/ ward managers/matrons and other staff in assessing and ensuring a quality environment for patients at all times.
• Ensure all patients are treated with respect and ensure concerns are appropriately addressed in relation to cleanliness of the wards and departments.
• Provide guidance, support and expertise in relation to cleanliness, environment and infection prevention and control, and essential maintenance.
• Establish a co-ordinated approach to ensure essential nursing care is carried out to the highest standard using such tools as clinical benchmarking (DoH 2001) and dashboards, including identifying current practice, comparing standards within own areas, sharing good practice change. Practice, recognition of practice to be improved, action planning to address deficit and evaluation post
• Actively leads governance activities to ensure that the highest standards of care and business conduct are achieved.
• Lead on the formulation of Divisional wide policy re-design, strategic and service development, in order to promote good governance and safe, personal and effective care.





Infection Control


• To maintain a clean, safe environment, ensuring adherence to the Trust’s standards of cleanliness, hygiene and infection control.
• The post holder is accountable for minimising the risks of infections and for the implementation of the Code of Practice for the Prevention and Control of Healthcare Associated Infections as outlined in the Health Act 2006. This includes receiving assurance of risk and embedding evidence based practice into daily routines of all staff.
• Accountable for ensuring all staff are trained and supporting their designated areas are compliant with infection control procedures.


This advert closes on Wednesday 1 May 2024

The purpose of this role is to provide senior strategic nursing leadership in order to ensure and consistently develop a high-quality, cost-effective nursing service for patients. The post holder will support the Chief Nurse in leading the development of the nursing agenda within the Trust. For further information and a full list of duties, please see JD attached.

The divisional director of operations will work in partnership with the divisional director to ensure the full engagement of all staff in the division in the delivery of the divisions strategy. In addition the divisional director of operations will play a lead role in the relevant clinical practice group. The divisional director of operations will have responsibility for the operational management of the division, ensuring the effective implementation of national and local strategies and the delivery of service objectives within available resources on all sites (both within and outside the trust) within the remit of the division. The divisional director of operations is expected to lead on designated trust wide developments which cross divisions and integrate streamlined services. The applicant will be expected to deputise for the Divisional Director and Director of Operations as required.

Communicate information as appropriate to relevant staff in a timely manner, both written and verbal, pitching the level of information to match the level of the receiver. Provides feedback to other staff on their communication at appropriate time Respond to formal and informal complaints relating to area of work. Motivating and persuading administrative and clerical staff regarding changes to procedures and current practice Support operational managers with improvement of their services in achieving 18week RTT performance. For example, educating administrative and clerical staff in pathway management. Assist the organisation for commencement of colleagues, including induction and relevant initial training The post holder will be expected to plan work logically in order to complete tasks within specific projects Monitor and initiate actions to manage 18 week Referral to Treatment and Clinical Correspondence performance targets Setting of clear objectives for staff, communicating responsibilities and agreed timescales Attend regular meetings covering all aspects of 18 week Referral to Treatment pathway management In conjunction with the Directorate Manager / Assistant Directorate Manager work on improvement projects to improve our patient care To assess the workload of administrative & clerical staff, ensuring equitable distribution of duties in order to obtain the best use of resources Anticipate improvements for processes and tasks within the post sphere of responsibility, proactively share these with colleagues and lead delivery as required. Review systems and practices within own area of work to ensure they support the sustained delivery of the service To manage and support administrative & clerical staff effectively by undertaking appraisals on a regular basis, incorporating objective setting, handling of performance standards and handling grievances/disciplinary matters in line with Trust policy Ongoing monitoring to ensure objectives and performance standards are achieved, managing underperformance/underachievement as appropriate, identifying training and development needs and providing support and guidance as necessary In conjunction with the Directorate Manager / Assistant Directorate Manager, identify staffing requirements, place adverts, shortlist candidates and arrange interviews. Participate in recruitment of staff in line with Trust policy Manage the provision of RTT performance management information across the Directorate, including the development of reports to support these needs Before applying for a secondment opportunity please familiarise yourself with the Trust secondment policy (found on the intranet) and ensure that you have discussed and gained approval from your current line manager

For full details of the role requirements please see attached Job Description and Person Specification for this vacancy. Discussions around working pattern will take place during initial job planning, where preferences, requirements and options can be discussed and explored in full. Please see the below links for useful videos relating to this vacancy: Hywel Dda in three Counties:https://youtu.be/RUMDpjtu1sY Medical Leadership in Hywel Dda:https://www.youtube.com/watch?v=jLioZyqIpwk&t=33s

Our Client is an established company in Singapore, who is seeking to recruit a Senior Director, Design and Engineering (Data Centre).

Senior Director, Design and Engineering (Data Centre)

Our client is looking for a senior director to manage their data centre design / engineering for regional expansion. You will be leading the inhouse engineering design team.

Responsibilities:

· To ensure we deliver to our customers on time and on budget.

· Lead the internal & external design teams as our project technical lead.

· Develop innovative Building & associated MEP solutions for our data centres.

· Collaborate with both internal and external construction and commissioning teams.

· Drive continuous engineering solutions across the business by leading the design of customer-centric solutions.

· Lead a project design team from inception to delivery of multi-MW hyperscale solutions.

· Develop high-level schematics of Building & associated MEP solutions.

· Develop Basis of Design documents to communicate design intent externally and internally.

· Perform concept equipment layouts.

· Collaborate with our top cloud and enterprise customers and communicate presentations on all aspects of design.

· Develop high level master planning, space planning and engineering solutions for potential new developments (conceptual and feasibility stage)

· Produce consultant briefs to develop designs from feasibility stage through concept, scheme and detailed design stages, ensuring continuity of design philosophy and approach.

· Coordinate technical aspects of direct procured equipment and facilitate alignment with the design team.

· Understand commercial implications of engineering decisions and build cost models for customers.

Requirements:

· Minimum 20+ years' experience in design and project delivery across multiple industries

· 10+ years’ experience working for a data centre design experience in the Asia Pacific market as a consultant will be an advantage.

· Strong leadership and foresight to lead multi-disciplinary teams across multiple geographies.

· Exceptionally flexible and forward-thinking as you must be ready for continuous change in direction.

· Willing to make decisions and be accountable for them.

· Excel at communication and can deliver effective presentations on data centre operations to customers, peers, and management.

· Willing to travel to other APAC regions on a regular basis.

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to jobs@jjconsulting.com.sg stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Key Accountabilities:

• Develop/drive the creation (from zero base) of the components of the end-to-end customer lifecycle framework, initially as a proof of concept within one LBU, and then expansion to all in-scope LBUs.
• Lead the day-to-day expansion of DICE to all in-scope LBUs with a high degree of autonomy.
• Effective collaboration with GO, SBG and LBU working level stakeholders.
• Ability to identify areas and practical actions to increase customer centricity and reduce customer attrition while improving NPS across the group.
• Drive the DICE functionality expansion with a high degree of autonomy.
• Support the business direction to generate actionable management insights.
• Autonomously work with Group RCS Data analytics to convert outputs from the customer lifecycle platform into actionable insights and management actions and then co-ordinate with LBUs to implement those management actions.
• Also, develop and convert data insights into practical management functions to reduce claims leakage within LBUs.
• Support the broader build out of the group-wide ‘Customer lifecycle’ team and its initiatives.

Candidate Specifications:

• 5 or more years of experience in executive leadership roles; with overall experience in excess of 15+ years.
• Prior experience as COO/Head of Operations/appropriate Group Head role.
• Experience of delivering Group-wide/LBU level Projects and initiatives.
• Excellent leadership skills, with steadfast resolve and personal integrity.
• Understanding of business processes, challenges, resource planning and ability to interpret compliance & regulatory issues.
• Able to drive process improvement across customer touch points.
• Solid grasp of data analysis and performance metrics.
• Data analysis and project management experience required. Strong analytical, problem-solving, and communication skills.
• Ability to diagnose problems quickly and foresee potential issues.

Role details The Perioperative and Ambulatory Care Services at the Mackay Base Hospital is seeking applications for a Clinical Director Support Officer (Surgical) to join their team on a temporary basis. How to apply and for mandatory requirements regarding this role, please refer to the attached Role Description. Your opportunity Manage and coordinate all non-clinical operating functions of the relevant Clinical Practice to ensure the smooth and efficient service delivery of quality service within the Mackay HHS. Provides high level and confidential secretarial and administrative support to ensure Clinical Director and Medical Team deliver on delegated accountabilities within a demanding operating environment. This position reports directly to the Business Services Manager/Clinical Director. This position has a direct/indirect relationship with: Clinical Director, Operations Director, Medical Officers and medical staff throughout the Mackay Hospital and Health Service. Business Services Manager and support staff across Queensland Health. Range of relevant external stakeholders e.g. Police, Ambulance, Emergency Services, private? Click here to view more detail / apply for Clinical Director Support Officer (Surgical) ? Perioperative and Ambulatory Care Services, Queensland Health

Are you an experienced Early Years professional looking for a nursery management role in Surrey?

Winner Education are seeking a Centre Director for a large nursery setting based in the Weybridge area. Our client has an outstanding reputation and is dedicated to revolutionising early childhood education in the UK. They pride themselves on providing exceptional care and create nurturing environments to make a real difference to the lives of all children to them the platform they need for their next journey. This a full time, permanent position.

SALARY – Up to £55,000

HOURS – Full time

LOCATION – Weybridge, Surrey

START DATE – Autumn 2024

Roles and Responsibilities:

• Play a pivotal role in the day-to-day operations of the nursery setting
• Manage all operational and regulatory aspects of the nursery setting
• Ensure every child receives the care and education they require
• Work closely with the senior management team by contributing to SLT meetings, development and execution of curriculum plans
• Lead, mentor and coach a team of early years professionals
• Maintain the highest standards of polices, procedures and regulatory guidelines
• Be the nominated individual for Ofsted and ensure the highest standards are maintained in accordance with Ofsted
• Responsible for creating a safe, inclusive and engaging environment and meet the vision to Learn, Play and Grow!
• Work with the HR Team to ensure the nursey is fully recruited with suitable and qualified staff
• Manage new hire paperwork and compliance with statutory regulations
• Lead on staff development in providing training and mentorship
• Ensure the nursery meets the requirements of the local EYDCP in relation to nursery education grant funding
• Mainly office/admin based with a select number of room based hours

The successful Centre Director will:

• Require a level 3 or above in Early Years
• Be highly motivated and driven to achieve a positive impact
• Have an excellent understanding of the EYFS curriculum
• Demonstrate excellent knowledge and understanding of safeguarding
• Have previous experience of working with external agencies
• Require at least 3 years of experience in management or leadership positions within large early years settings
• Have a passion for developing children ready for their school journey
• Be resilient and strong-willed
• Have previous experience and preparation of Ofsted inspections

Company Benefits:

• Discounted childcare fees, up to 75%
• Special offers and discounts on major brands and retailors
• Employee recognition and appreciation gifts
• Access to Perkbox, including Perkbox Medical
• Cashback on medical bills
• Paid birthday leave
• Paid staff events
• Company pension
• Paid overtime

When you register with Winner Education, you will be assigned a specialist consultant who has been working in education for over 12 years and will be able to guide and support you through your assignments.

If you are interested in our Centre Director role in Weybridge or would like more information, please contact Dan on 07939 582117

Please note your application will be subject to two relevant and satisfactory references and an enhanced DBS check.

Responsible for the overall performance of the designated department / accounts, delivering consistent financial growth through sustainable business strategies and operational excellence in tandem with the growth strategy of the Company. As a top management representative of the Company, continuously build strategic client relationships (new and existing), drive a high performing and stable team and promote cross collaboration with other departments.

The Director of Patient Support Services (PSS) is responsible for the overall management and performance of the hospital patient support services. You will oversee all areas, including business office, patient service centre, customer experience and medical records office. Your strategic vision, operational expertise, and commitment to customer experience will be instrumental in ensuring patients receive timely access to the services they need, while optimizing hospital capacity and revenue.

Leadership & Management

1. Provide leadership to a team of HODs and BU leads in the patient support services, including business office, patient service centre, customer experience and medical records office.
2. Develop and implement effective policies and procedures for all departments under the patient support service.

Operations

1. Oversee the patient billing and collection process, ensuring accurate and timely claim submission and revenue collection.
2. Create and implement efficient protocols for patient admission, registration, and bed assignment.
3. Develop and implement best practices for admissions, ensuring smooth transitions for patients across all service lines including management of bed capacity, effectively communicating bed availability to relevant department staff.
4. Collaborate with clinical and non-clinical departments to identify patient journey friction points.
5. Analyze data and prepare reports to provide insights to hospital leadership.

System & Technology

1. Implement and manage revenue cycle management strategies to optimize financial performance.
2. Negotiate contracts with third-party payers and manage payer relationships. Maintain clear and effective communication with hospital leadership, other departments, and external stakeholders.
3. Evaluate and implement new financial and billing software and technology solutions.
4. Ensure the continued accuracy and integrity of patient data within the admissions and business system.
5. Evaluate and implement new admissions solutions and drive paperless & cashless initiative during admission and billing at business office.

Patient Feedback and Advocacy

1. Identify trends and common themes in patient feedback to pinpoint areas for improvement.
2. Advocate for patient needs and concerns to various hospital departments and leadership.
3. Develop and implement service recovery plans to address patient complaints and dissatisfaction.
4. Oversees the development of Thomson Touch programme to ensure consistency and standards in our service delivery.

Medical Records Management

1. Management of patient health records, ensuring compliance with relevant regulations, and facilitating the efficient flow of health information within the organization
2. Oversee the implementation and maintenance of health information systems, electronic medical records (EMR), and other technologies to optimize record-keeping processes.
3. Conduct regular audits to identify and rectify any discrepancies.

Others

1. Any other task as assigned.

Requirements

• Degree with at least 10 years of relevant working experience.
• Good knowledge in both front-end and back-end support services.
• Demonstrate critical thinking abilities and strong problem solving skill.
• Effective communication skill including the ability to express the technical concept clearly and concisely to senior management and stakeholders.
• Good relation management skills with the ability to influence decision making.
• Strong people management skills, proactive and service orientated.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.

Job Title: Chief Executive Officer (CEO)
Location: Run around different outlets, Office at Jurong East Branch.
Working days / Timing: Mon - Fri (10AM - 7PM) ; Occasional weekends required (Compensate Time off in return)

Company Description:
Established since 2010, with more than 20 education centres spread islandwide across Singapore offering Tuition Services, After school care programme and Enrichment centres under multiple-brand names.

Position Overview:
The CEO will be responsible for overseeing all aspects of the centre's operations, including strategic planning, financial management, staff development, and programmatic excellence. The CEO will work closely with the board of directors to develop and implement a vision for the center that aligns with its mission and values.

Key Responsibilities:

• Strategic Planning: Develop and implement a strategic plan that ensures the center's long-term sustainability and growth.
• Financial Management: Oversee the center's financial operations, including budgeting, forecasting, and financial reporting.
• Program Development: Work with staff to develop and implement high-quality educational programs that meet the needs of students and families.
• Staff Development: Recruit, hire, and train a high-performing staff team. Provide leadership and support to staff to ensure their success and professional growth.
• Community Engagement: Build and maintain strong relationships with parents, students, staff, and the community at large.
• Compliance: Ensure that the center complies with all relevant laws, regulations, and licensing requirements.
• Board Relations: Work closely with the board of directors to keep them informed of the center's progress and to seek their input and guidance.

Qualifications:

• Bachelor's degree in education, business, or a related field; advanced degree preferred.
• At least 5 years of experience in a leadership role in education, preferably as a director or executive director.
• Strong business acumen and financial management skills.

Interested applicants may choose to apply / Contact me your updated resume for our consultant to find you a suitable oppurtunities

Contact Number : +65 90839650

LIM JUN SHENG Reg No: R22104301

The Supreme HR Advisory Pte Ltd EA No: 14c7279

Welcome to Milestones Early Learning Ashmont We are a beautiful 56 place centre. Our philosophy is based on a holistic image of the child. Our families tell us they love our approaches to inclusivity and sustainability.  We have a rare opportunity for an empowering People Leader with a high-performing mindset to guide and support educators and families within the centre. You will:  Manage the day to day operations of the Centre in line with company policies and procedures, meeting compliance and financial targets.  Create long-lasting connections with your local community including partnerships with families and use your marketing flair to strategically increase occupancy of the service.  Mentor and support the centre to Meet/Exceed the National Quality Standards  About you:  A Diploma in Early Childhood Education and Care or ACECQA-approved equivalent qualification  A current Working with Children’s Check  Experience in a management or leadership role  Experienced in achieving targets and meeting safety and compliance standard  Why work for…

Click here to view more detail / apply for Centre Director (Sponsorship Available)

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

25 - 50%

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:

As a Service Delivery Director, you will provides leadership for service delivery team including planning, coaching, recruitment, selection, performance development and mentoring. Develops and recommends tactical and strategic plans for information processing operations.

What you will be doing:

• Monitors staff performance, works with employees to implement goals and document progress.

• Manages resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools.

• Manages staff to ensure all duties are performed in an accurate and timely manner.

• Develops and implements department policies and procedures.

• Ensures deadlines and production schedules are met and reallocates workloads as necessary.

• Performs resource planning and allocation and supports direct reports in meeting work requirements.

• Assesses strengths and development needs of employees and provides challenging assignments and opportunities for development.

• Manages team expenses within budget constraints and provides financial and quantitative information in support of group and company reporting and goals.

• Manages internal and external communications/escalations on issues.

• Understands processing environments for supported products and services.

• Utilizes variable staffing models, which includes contractor and co-source models, processes/practices.

• Encourages inter-team, inter-department and inter-organizational team work to accomplish goals and objectives.

• Other related duties assigned as needed.

What you will need:

• Must have at least 15 years of work experience as a Service Delivery Director spearheading project implementations for Banking and Payments.

• Must have an extensive knowledge with PaaS and have project implementation background for Payments: IST Switch, EMV, Switch Implementations, Card Migration.

• A sound background with Resource Management, System and Product Analysis/ Development for Financial Services.

• Bachelor’s degree or the equivalent combination of education, training, or work experience.

• Requires strong management, organizational, team building, coaching and mentoring skills

• Requires strong business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence

• Considerable knowledge of all operations lifecycle phases, e.g., requirements definition, risk management, implementation, deployment, maintenance

• Considerable knowledge of IT production administration and operations activities and controls

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• The Minister of Religion duties include preaching and teaching, visiting families, counselling, conducting marriages, burial, baptism, teaching, preaching, baby dedication, house warming, serving Lord’s supper, planning and setting up goals, engage in prayer and fasting with a view to build spiritual covering for congregants and the community.
• Conduct and coordinate consistent home visits to homebound members and facilitate access to
• other resources such as transportation and/or respite care.
• Educate, advocate and confer with the congregation in health matters for all ages.
• Promote health related activities, education, and volunteer opportunities in the church community.
• Maintain knowledge of community health resources and refer members as needed.
• Keep ongoing connections with the Health Ministry Professionals Network.
• Act as a resource on health needs and facilitate opportunities for related programming, consulting
• with the Health Ministry Team and the pastor.
• Support and collaboratively lead the Caring Visitors Team.
• Support the Church congregation as appropriate.
• Maintain medical equipment and supplies and perform routine maintenance and checks as needed.
• Coordinate the loaning of medical assistive equipment (crutches, walkers, etc.) and supervise
• storage when not out on loan.
• Participate as a member of the church staff by accepting referrals from others, and attending staff
• meetings as requested.
• Maintain records of activities, program assessment, evaluation and hours and submit to Trustee, Committee and the Senior Pastor. Understanding of the CAC doctrine and tenet.

• Assist the Senior Pastor where possible during or after church ministration, organize meeting and conferences, recruitment and training, liaising with government and public agencies and offices, leading church worship services.

• Desirable to have is a degree holder and one year of experience in the same role
.