respond.io

Pros: I liked the option for hybrid work. We get a couple of days to work from home each week, which is great for avoiding the Kuala Lumpur traffic. It helps with personal appointments too. This setup is pretty common for tech roles here.
Cons: The work-from-home policy isn't always clear though. Some teams seem to have more flexibility than others, especially for this customer communication platform. It feels a bit inconsistent, and last-minute office requests happen sometimes. Not fully remote.
Advice to Management: Standardize the hybrid and WFH policies across all departments. Make expectations clearer for everyone, especially for remote-friendly roles.

Pros: For a Customer Support Specialist in the SaaS industry, the hybrid work model is a plus. We get to work from home some days, which is great for avoiding the intense Kuala Lumpur traffic. It's solid for personal appointments too.
Cons: The "hybrid" part means we still need to be in the Kuala Lumpur office three days a week, no exceptions. There isn't much room for fully remote work, even for support roles. Sometimes it feels a bit rigid for a growing startup.
Advice to Management: Consider offering more flexible options for long-term employees, especially for support roles that can be effective remotely. Trust your team more with their work environment.