Job Role Summary

If you’re passionate about solving real-world problems, enjoy working with customers, and love using technology to make an impact, this role is for you.

As a CX Specialist, you’ll help our customers succeed by blending technical expertise with customer-focused problem solving. From troubleshooting and onboarding to improving processes and influencing our product roadmap, you’ll be a key part of the customer’s end-to-end journey.

Key Responsibilities:

Technical Support & Troubleshooting

• Work with customers to diagnose and resolve technical issues
• Act as an escalation point for complex problems
• Reproduce bugs, gather logs, and collaborate with engineering teams to find root causes

Customer Advocacy

• Manage and support project implementations
• Translate customer needs and pain points into actionable insights for product teams
• Prioritize issues based on customer impact

Tooling & Automation

• Build or improve internal tools and scripts to streamline support
• Create dashboards and monitoring tools to proactively detect issues

Data-Driven Insights

• Analyze customer usage data and support cases to identify improvement opportunities
• Quantify the impact of customer problems for prioritization

Documentation & Enablement

• Create technical documentation, FAQs, and guides
• Train internal teams and customers on product functionality

Cross-Functional Collaboration

• Work closely with product, engineering, and sales teams to ensure a smooth customer journey
• Participate in pre-sales or onboarding activities when needed

Requirements:

1. Education :Degree in IT, Computer Science, Engineering, Logistics/Supply Chain, or Accounting
2. Experience : Prior work experience in any of the above fields is an advantage
3. Skills & Traits:

• Strong people skills – you enjoy connecting with customers
• Creative problem-solver, passionate about using technology to solve industry challenges
• Fluent in English, Bahasa Malaysia, and Mandarin (spoken)
• Excellent writing skills in English and Bahasa Malaysia

How to Apply:

Email Subject :  [DSMCX01] CX Specialist Application – {Name}

Interested candidates, please email your resume to admin@dsm.com.my

Why You’ll Love Working Here:

• Direct product impact – your feedback shapes the software we build
• Growth opportunities – develop both technical and customer-facing skills
• Collaborative culture – work closely with multiple teams and learn from experts
• Real results – see your work translate into happier, more successful customers

Responsibilities:

• Set and monitor sales targets given.
• Identify potential customers and set approach strategies. Customers are given.
• Develop strong and long-term client relationships.
• Resolve issues and handle complaints quickly and effectively.
• Get feedback and suggest ways to increase customer engagement.

Requirements:

• Proven work experience as a Sales executive.
• Good with MS Office (particularly MS Excel).
• An ability to understand and analyze sales performance metrics.
• Outstanding communication and team management skills.
• Excellent analytical and negotiation skills.
• With a problem-solving attitude.
• Own transport to do sales.

Perks & Benefits

• Commission and high bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• No need to find customers
• 5 days work

As part of our multilingual Customer Service expanding team, you are to be working with the Manager, Project Specialist, in contributing to overall project objectives. You are responsible for planning and executing the planned projects by providing your expertise and best practices. You will work in a team and ensure company and individual goals are achieved. 

You are responsible for (but not limited to):

• Analyze project objectives/needs and manage the project requirement-related documentation project-tracking, project resourcing and budgeting. 
• Manage and communicate project status materials to all participants.
• Provides post-implementation support.
• Interacts with business stakeholders and subject matter experts to understand their problems and needs, solve business problems and as needed, design technical solutions.
• Assists the Project Manager with all necessary tasks related to the project.
• Working with different Lines of Business to establish and meet business requirements on process improvement opportunities using process improvement tools/methodology.
• Ability to facilitate and create documentation (e.g.: SLA, SOP), flowcharts, diagrams, and presentation decks on findings and process improvement opportunities.
• Deliver engaging, informative, and well-organized presentations, provide status reports and progress updates as needed, and communicate difficult or sensitive information tactfully.

To succeed in this role, you should have the following skills and experience

• Excellent spoken and written English is essential.
• Ability to converse & write in Cantonese, Mandarin, Korean, Japanese, French, Arabic OR Italian 
• will be an advantage
• At least 2 years of working experience as a Project Specialist, preferably in a call centre environment.
• Project-related professional certifications are preferred. 
• Computer literate and internet savvy. 
• Result-oriented and passionate about delivering projects successfully
• Flexible to changes and has a sense of urgency
• Can work under pressure and deliver set goals
• Positive work attitude and ability to work in a team environment
• Pleasant personality with excellent communication, organization and analytical skills
• Open to Malaysians only

 What's in It for You?

• A complimentary stay at any of our hotels worldwide (T&C Apply)
• 5-day work week 
• Competitive monthly salary
• Discretionary performance-based bonuses
• Paid training programs and opportunities for career development.
• Comprehensive coverage includes SOCSO, EPF, EIS, and medical insurance.
• Annual preventive health screening
• Attractive perks and benefits

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance

作為我們不斷成長的多元語言客戶服務團隊的一員，您將與專案經理和專案專員合作，為實現整體專案目標做出貢獻。您將負責規劃和執行已製定的項目，並運用您的專業知識和最佳實踐。您將與團隊協作，確保公司和個人目標的達成。

您需負責（但不限於）：

• 分析專案目標/需求，並管理專案需求相關文件、專案追蹤、專案資源配置和預算。
• 管理並向所有參與者傳達專案進度資料。
• 提供實施後支援。
• 與業務利害關係人和主題專家互動，了解他們的問題和需求，解決業務問題，並根據需要設計技術解決方案。
• 協助專案經理完成與專案相關的所有必要任務。
• 與不同的業務部門合作，利用流程改善工具/方法，確定並滿足流程改善機會的業務需求。
• 能夠協助建立和整理有關調查結果和流程改善機會的文件（例如：服務等級協議、標準作業程序）、流程圖、圖表和簡報。
• 進行引人入勝、內容豐富、條理清晰的演示，根據需要提供狀態報告和進度更新，並巧妙地傳達困難或敏感資訊。

要勝任此職位，您應具備以下技能和經驗。

• 優秀的英語口語和寫作能力至關重要。
• 能夠用粵語、普通話、韓語、日語、法語、阿拉伯語或義大利語進行口語和書面交流
• 這將是一個優勢
• 至少2年專案專員工作經驗，最好是在呼叫中心環境。
• 優先考慮擁有專案相關專業認證者。
• 具備電腦操作能力及網路使用經驗。
• 結果導向，熱衷於成功交付專案。
• 適應變化並具有緊迫感
• 能夠在壓力下工作並完成既定目標
• 積極的工作態度與團隊合作能力
• 個性開朗，具備優秀的溝通、組織和分析能力
• 僅限馬來西亞公民參加

你從中能得到什麼好處？

• 全球任何一家我們飯店均可免費入住（須遵守條款及細則）
• 五天工作制
• 具競爭力的月薪
• 酌情發放的績效獎金
• 有薪培訓計畫和職業發展機會。
• 全面保障包括社險、公積金、就業保險和醫療保險。
• 年度預防性健康篩檢
• 優渥的福利待遇

福利待遇

• 附近公共交通
• 中心位置
• 醫療保險

This role is only opened to locals / PR in Malaysia

As a Geomatics Specialist (covering APAC, EU, TK), you will play a vital role in optimizing delivery zones, improving logistics performance, and enhancing customer experience. You will collaborate with both Local and Regional teams to implement innovative logistics solutions, analyze complex datasets, and drive continuous improvement that powers scalability and operational excellence.

Key Responsibilities:

• Optimize delivery zones across 18 APAC and EU markets to boost logistics efficiency and expand customer choice.

• Analyze and transform large data sets into clear and actionable visualizations, providing critical insights to guide team decision-making.

• Collaborate cross-functionally with local and regional teams to refine workflows, AVR configurations, and zone performance.

• Lead the implementation and rollout of new logistics products and features from end to end, ensuring quality and efficiency improvements.

• Drive continuous improvement projects that align with business goals and enhance operational scalability across diverse markets.

• Act as a bridge between regional operations and central product teams to ensure strategic alignment and successful implementation.

• Drive and support the digital transformation of our treasury department as well as the wider finance and controlling function at Roland Berger
• Maintain applications, processes, and reports for steering, reporting, and forecasting of our group liquidity and further financial KPIs
• Take ownership of the development and continuous improvement of Treasury applications, processes, and reports by proactively driving innovation and automation (e.g. create new reports with unprecedented insights)
• Steering of external and internal IT capacities for Treasury
• Contribute actively to inter-disciplinary projects for our global F&C function

ABOUT US

Teleport's on a mission to move things across Southeast Asia and beyond - faster, cheaper, and better than anyone else - to give big and small businesses access to affordable and reliable cross-border delivery, as fast as next-day.

Storytelling is a strategic function as we scale. It's how we build belief in what we do as an integrated eCommerce logistics specialist.

SUMMARY

We are adding a Senior Content Marketer to the regional marketing team to drive Teleport's macro narrative. Your focus will be on high-stakes content for the investment community and senior-level executives as we scale toward our next major business milestones.

You will not operate as a "service desk" taking content briefs; you will act as a proactive thought and strategy partner to the Product Marketer, Communications, Finance, and our C-level leadership. They will bring the high-level business strategy and financial data. Your job is to ensure that your understanding of the business strategy and data  translates into a compelling narrative that captures the attention of investors, partners, and the market across platforms like LinkedIn and email, in a manner that serves the company’s business objectives.

Most importantly, you need two distinct storytelling gears:

1. Turning 'Something' into 'Something that Matters': Taking a dense financial milestone or an operational update and convert it into stories that the market actually care about.
2. Turning 'Nothing' into 'Something': ‘Always-on’ stories – Keeping the company narrative alive, confident, and engaging even when there is no "hard news" or immediate milestone to share.

Note: This is a full-time, on-site role based in our headquarters in Kuala Lumpur, Malaysia.

A DAY IN THE LIFE 

Every day is different, but you will act as the creative bridge between high-level strategy and modern content execution. Your time will go toward:

• The Strategy Partner: Working hand-in-hand with the Product Marketer, Finance, and Communications to turn dense internal updates into a clear, credible narrative that resonates across the investment community and decision-making executive audiences.
• Connecting the dots: Adapting quickly between contexts. You will craft everything from high-level pitch decks and corporate memos to LinkedIn thought-leadership posts and email marketing campaigns.
• Thought Leadership Content: Translating the strategic vision of our C-Suite and leadership into compelling, market-facing content that sounds human and authoritative.
• Video & Visual Execution: You don't just write text. You will draft sharp video scripts for our production team, and you aren't afraid to do basic editing or assembling of visuals/videos (using CapCut or Canva) for quick turnaround, social-first stories.
• Cross-Functional Alignment: You collaborate tightly with commercial, ops, and finance to understand the business and gather raw insights, in turn to discover and shape stories from the ground up.

WHAT WE'RE LOOKING FOR

• Minimum 4–5 years of proven experience in B2B content, corporate communications, journalism, or tech storytelling.
• The Narrative Builder: You are skilled at connecting the dots. You can take a complex brief from a Product Marketer, CFO, or Head of Communications and translate it into clear, engaging content with strong structure and tone control.
• Executive Presence: Experience working with senior internal and external stakeholders, handling sensitive information gracefully, and building trust through your expert content curation and framing.
• An Eye for Modern Content: You have strong content marketing fundamentals across digital channels. You also have a strong pulse on current and incoming trends on digital channels, while bringing a strong eye for design (ability to guide visual direction) and know how to write a script with a solid, yet relevant visual hook.
• Flawless English Proficiency: At this level of storytelling, precision in language matters.
• Bonus: Exposure to logistics, eCommerce, or founder-led storytelling environments.

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

ABOUT US

Teleport's on a mission to move things across Southeast Asia and beyond - faster, cheaper, and better than anyone else - to give big and small businesses access to affordable and reliable cross-border delivery, as fast as next-day.

Storytelling is a strategic function as we scale. It's how we build belief in what we do as an integrated eCommerce logistics specialist, but we don't act or sound like a traditional, dusty logistics company. We move fast, we speak like actual humans, and we aggressively avoid boring corporate jargon.

SUMMARY OF THE ROLE 

We are looking for a Senior Executive, Content Marketing Specialist to be the dedicated storyteller and the social-first voice of the Network Pod.

The global logistics market is highly volatile, driven by uncontrollable macro factors. Even so, our narrative is our anchor. Your job is to position Teleport’s network as the agile, reliable solution for airlines, ecommerce marketplaces and forwarders. You will not operate as a "service desk" taking content briefs; you will act as a proactive growth partner to the Product Marketer and commercial teams, ensuring your content maps directly to the B2B customer journey and captures the attention of busy freight forwarders and airline executives on platforms like LinkedIn.

Most importantly, you need two distinct storytelling gears:

1. Turning 'Something' into 'Something Matters': Taking a routine operational update or milestones and making the market care about it.
2. Turning 'Nothing' into 'Something': Keeping the narrative alive and engaging even when there is no "hard news" to share.

Note: This is a full-time, on-site role based in our headquarters in Kuala Lumpur, Malaysia (hybrid arrangement).

A DAY IN THE LIFE 

As a Senior Executive, Content Marketing Specialist, you are the daily execution engine for the Network Pod's narrative. Your day-to-day will focus on:

• Making the Mundane Meaningful: Transforming technical or standard update into compelling stories that position Teleport as a thought leader in logistics infrastructure and regional connectivity.
• Sales Enablement Translation: Taking the high-level social narratives you build and turning them into practical, bottom-of-funnel assets like 1-pagers and email sequences for the Commercial team to use in the field.
• Keeping the Narrative Alive: When there are no product launches or route expansions, you know how to build a narrative out of thin air. You will turn industry trends or a quick 5-minute chat with a BD Lead into a week's worth of engaging social content.
• The Social & DIY Creative Engine: Writing scroll-stopping LinkedIn content for our brand and executive pages. You don’t just write, you execute. You’ll script fast-paced videos and jump right into Canva or CapCut—either knocking out quick-turn edits yourself or prepping the script and brief for our video producers to finalise.
• The Repurpose Master (70% Repurpose / 30% New): You don't always need to reinvent the wheel. You will mine our archives of past footage, pitch decks, and technical operational updates, slicing them into multiple bite-sized social assets to maximise content lifespan.

WHAT WE'RE LOOKING FOR

• 2–4 years of proven experience in social media management, B2B content creation, or digital copywriting.
• Social-First Mindset: If you can write a great press release but struggle to write a 3-sentence LinkedIn hook, this role isn't for you. You must deeply understand social platform dynamics and what makes B2B buyers stop scrolling.
• Hands-on Content Chops: You know how to write a script with a strong visual hook, and you aren't afraid to independently cut a short-form video in CapCut or design a carousel in Canva to get a quick-turn story live.
• The "Remix" Muscle: You are resourceful. You know how to take one core message and turn it into an IG Carousel, a LinkedIn poll, a video script, and a newsletter snippet.
• Flawless Execution: Strong English proficiency with eagle-eyed attention to detail.
• Bonus: 
• Previous experience in aviation, freight forwarding, logistics, or e-commerce
• Experience working within a fast-paced content marketing or social media team

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

ABOUT US

Teleport's on a mission to move things across Southeast Asia and beyond - faster, cheaper, and better than anyone else - to give big and small businesses access to affordable and reliable cross-border delivery, as fast as next-day.

Storytelling is a strategic function as we scale. In logistics, trust is everything. To build that trust, we are hiring a Senior Social Media Manager / Social Content Creator based in our KL Headquarters to act as the digital voice and literal face of Teleport Next Day across Malaysia and our regional lanes.

SUMMARY FOR THE ROLE

This is not a desk job where you hide behind stock photos and corporate graphics. You will be the on-camera face of Teleport Next Day. You will be the bridge between our operations, our brand, and the SME community. One day you might be at our sorting hub shooting a fast-paced IG Reel on how we clear customs in 4 hours; the next day you’ll be at a bazaar interviewing a local fashion brand about how they ship to Singapore.

This is a hands-on, high-autonomy role for an extroverted creator who knows how to make scroll-stopping, social-first content that builds credibility and trust with business owners. You will work closely with the Teleport Next Day Marketing team to ensure everything you shoot aligns with our "Faster, Cheaper, Better" pillars.

Note: This is a full-time, on-site role based in our headquarters in Kuala Lumpur, Malaysia (hybrid arrangement). 

A DAY IN THE LIFE
Every day is different, but you will own the social engine from end to end:

• Be the Face of the Brand: Confidently host, narrate, and star in our Instagram Reels, TikToks, and YouTube Shorts. You are the human connection to our logistics network.
• On-the-Ground Storytelling: Travel to our hubs, warehouses, and customer storefronts to capture raw, authentic operational and testimonial content.
• End-to-End Social Ownership: Plan, shoot, edit, and publish content across our core channels 
• Fast-Turn Production: Expertly use tools like CapCut or Canva to cut native, vertical video edits, memes, and reactive content in hours, not weeks.
• Community Engagement: Don't just post and ghost. Actively manage our social community, reply to SME sellers, and keep a pulse on eCommerce trends.
• Strategic Collaboration: Work with the Product Marketer to ensure your organic social content warms up the audience for our paid performance campaigns.

WHAT WE'RE LOOKING FOR

• Minimum 4–5 years of proven experience in social media management, content creation, or brand-side storytelling.
• On-Camera Confidence: You must be highly comfortable speaking on camera with high energy and articulate delivery.
• Native Social Platform Fluency: You deeply understand the algorithm, pacing, hooks, and audio trends of Instagram Reels and TikTok.
• The "Scrappy Creator" Mindset: You don't need a massive production crew. You can shoot an engaging video with just a smartphone, a ring light, and a wireless mic.
• Language Proficiency: Strong English and Bahasa Malaysia proficiency. You know how to use local nuance and "rojak" language to authentically connect with Malaysian SMEs.
• Strategic Autonomy: You can take a high-level marketing brief (e.g., "We need to show sellers that our customs process is safe") and turn it into a 30-second viral video script.
• Bonus: 
• Ability to speak Mandarin and write in Chinese
• Experience marketing to B2B audiences or eCommerce sellers 
• Background in fast-growth logistics/tech startups

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

The Partner Growth Strategy Specialist will be responsible for defining and executing the end-to-end strategy for vendor growth, focusing primarily on improving affordability of the platform. This role involves setting priorities across various growth levers, forecasting and planning for key commercial KPIs, and implementing a Partner ROI model that accounts for regional and country-specific factors  across 15 markets in APAC and Europe.

Main Responsibilities:

• Vendor Growth Direction: Lead the strategy for vendor growth with a primary focus on improving affordability of our platform and prioritize key levers to optimize growth across the vendor base.
• Forecasting & Planning: Own the forecasting and planning process for important KPIs in the commercial space, ensuring targets are met and performance is optimized.
• Partner ROI Model: Define and implement a comprehensive Partner ROI model across the region, incorporating country-specific needs and market dynamics to drive better decision-making and vendor performance.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Job Summary:

We're looking for a Data-led Senior Marketing Specialist to drive JAPAC performance insights. Turn complex datasets into clear growth stories, own QBR reporting, SEO health & Salesforce analytics, and unlock actionable recommendations across markets to optimise digital performance.

Role: 

• Lead the monthly and quarterly data consolidation for website, content syndication, search (SEO/LLM/SEM), email, and paid social across five key regions.
• Perform deep-dive troubleshooting analysis within Salesforce on an ad-hoc basis to identify and resolve performance discrepancies.
• Utilise ContentSquare to report on web friction, providing strategic recommendations to Digital Marketing Managers (DMMs) to improve user journeys.
• Manage the tracking and reporting of new landing pages, maintaining a robust system for go-live dates and historical performance tracking.
• Conduct AEO and LLM prompt research every quarter to inform content recommendations and regional newsletters.
• Partner with web producers to QA and review regional pages in Workfront, ensuring they meet rigorous standards before deployment.
• Oversee SEO site health by auditing metadata, titles, H1S, and tags to ensure they follow standard global taxonomy.
• Manage the on-demand webinar hub, overseeing uploads and monitoring effectiveness to drive lead engagement.
• Identify and resolve technical SEO issues, including broken links, redirects, and blank pages, to ensure site consistency.

You:

• BA/BS degree or equivalent experience
• 5+ years of experience in marketing analytics, digital reporting, or performance marketing, ideally within a B2B technology environment.
• High proficiency in Salesforce and web analytics tools (e.g., ContentSquare, Google Analytics) with a "data-first" mindset.
• Strong technical understanding of SEO principles, taxonomy, and site health (links, redirects, and schema).
• Experienced in managing regional reporting across diverse JAPAC markets (experience with Japan or Korea markets is a plus).
• Highly organised with the ability to manage the heavy reporting lift of QBR seasons while handling ad-hoc troubleshooting.
• Expert in Google Workspace (Sheets/Slides) for data visualisation and executive-level reporting.
• Exceptional verbal and written English communication skills; ability to use translation tools to support SEO efforts in non-English markets.

Contract Type: 12 months Fixed Term Contract

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

We are seeking an experienced Regional Program Sourcing Specialist to lead and manage program-level sourcing activities across the APAC region. This role serves as the key focal point for program sourcing, partnering closely with Program Managers and cross-functional stakeholders to ensure timely, cost-effective, and compliant sourcing of equipment and services.

The position supports multiple programs across Southeast Asia, Hong Kong, Japan, South Korea, Australia, New Zealand, and the Middle East, playing a critical role in driving value, supplier performance, and regional growth.

Key Responsibilities

• Lead sourcing activities for equipment and services to support multiple programs across the APAC region.
• Develop and execute program sourcing strategies aligned with business goals, profitability, cash flow, and continuous improvement initiatives.
• Partner with Program Managers to create sourcing plans, define deliverables, and ensure on-time execution.
• Manage end-to-end RFQ processes, including commercial evaluations, supplier selection, and award recommendations.
• Oversee procurement activities to ensure compliance with program schedules, specifications, budgets, and company policies.
• Build and maintain strong Supplier Relationship Management (SRM) to optimize and synergize the regional supplier base.
• Continuously evaluate and manage critical supplier performance in collaboration with program teams.
• Ensure sourcing activities adhere to international trade compliance, tariffs, and local regulatory requirements.
• Collaborate with Indirect Category Managers on group-managed categories (e.g., freight).

We are looking for a Regional Sourcing Specialist to support our Johor manufacturing operations and play a key role within the APAC Global Sourcing team. Based in Johor Bahru Malaysia, this position works closely with cross‑functional and regional stakeholders to execute sourcing strategies that deliver cost, quality, and supply continuity improvements.

This is a great opportunity for a sourcing professional who enjoys a fast‑paced manufacturing environment, supplier engagement, and driving value through strategic sourcing initiatives.

Key Responsibilities

• Coordinate sourcing projects, including RFQs, source packs, project transfers, NPIs, and ECNs
• Support material qualification and localization / best‑cost‑country initiatives
• Identify and deliver cost savings and value‑creation opportunities through negotiation and re‑sourcing
• Build strong supplier relationships, assessing capabilities, risks, and improvement opportunities
• Lead RFQ processes and supplier negotiations to secure competitive commercial terms
• Partner with Category Managers to implement regional sourcing strategies
• Proactively manage supply chain and supplier risks through dual sourcing and contingency planning
• Ensure compliance with company policies and support internal and supplier audits

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Job Summary:

We’re looking for a Marketing Specialist to be the operational glue for JAPAC web & paid media. Own trafficking, compliance, localisation and QA of assets, links and ad copy, removing bottlenecks and ensuring every execution is launch-ready, accurate and consistent across markets.

Role: 

• Manage the end-to-end trafficking of paid media assets for LinkedIn and content syndication, populating rotation sheets and coordinating URL builds.
• Lead the localisation of ad copy for the Malaysian and regional markets, leveraging AI tools to ensure cultural relevance before vendor hand-off.
• Conduct rigorous "Mock Reviews" of creatives to ensure branding alignment, correct logo usage, and language accuracy for different audience segments (SMB vs. Enterprise).
• Execute weekly lead management QA, partnering with global teams to solve data discrepancies between Integrate, Marketo, Salesforce, and Sigma.
• Monitor lead health metrics, including invalid lead rates and vendor rejection percentages, to prevent MQL surges and ensure quality.
• Own the web compliance workflow, QA-ing live pages for broken links, proper schema markups, and functional lead-capture forms.
• Support social media compliance by ensuring all creatives align with global templates and maintaining hygiene across webinar channels.
• Assist with SEO site health maintenance, specifically focusing on internal link updates and identifying "dead" or blank pages on the site.
• Act as the primary liaison between internal marketing teams and external media vendors to reduce "back-and-forth" during campaign setups.

You:

• BA/BS degree or equivalent experience
• 3+ years of experience in digital marketing operations, paid media trafficking, or lead management.
• Strong understanding of the paid media ecosystem (LinkedIn Ads) and the technicalities of tracking URLs (UTMs).
• Familiarity with B2B marketing automation and CRM stacks (e.g., Marketo, Salesforce, Integrate).
• Exceptional attention to detail; you are someone who notices the "small things" in a creative mock-up or a data sheet.
• Ability to manage laborious administrative tasks with high speed and accuracy, maintaining a "can-do" attitude in a high-volume environment.
• Proactive problem-solver who can identify vendor quality issues or pacing inconsistencies before they impact the budget.

• Exceptional verbal and written English communication and presentation skills

Contract Type: 12 Months Fixed Term Contract

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Real-Time Operations (RTO): The Core of Pandora’s Operations

The Real-Time Operations team is the driving force behind our 17 markets (across our 3 brands), operating 24/7 to ensure seamless deliveries and proactive management. Whether it’s tech issues, severe weather, or unexpected disruptions, this team detects, reports, and mitigates events in real-time—saving millions in potential losses and ensuring thousands of customers receive their meals on time.

But the role doesn’t stop at damage control. The Real-Time Operations Team is a powerhouse of insights, identifying trends and initiating strategies to elevate operations across markets. If it happens, they know about it—and they act decisively.

Join the team that’s always in control, always innovating, and always making a difference.

Position Overview:

Are you ready to be part of a team that drives operations across 17 markets and ensures everything runs smoothly? We’re looking for sharp, detail-oriented individuals to join our Real-Time Operations team—a fast-paced environment where precision, focus, and quick decision-making are key.

As a Real-Time Operator, you will play a vital role in monitoring processes, performing critical manual tasks, and ensuring that disruptions are identified and addressed in real-time. This is more than just a job—it’s your chance to be the backbone of operations that impact thousands of customers every day.

Key Responsibilities:

• Perform manual tasks and operations in the Real-Time Operations Team with accuracy and attention to detail.
• Monitor systems and processes, ensuring tasks are completed without errors.
• Follow step-by-step instructions and procedures precisely to ensure operational success.
• Identify and raise any issues or concerns promptly, communicating them to the appropriate team members.
• Collaborate with team members to ensure all tasks are completed effectively and efficiently.
• Understand and follow explanations of processes to apply them accurately.
• Take on additional tasks as required, depending on workload and team needs.
• Learn and adapt to new operational tools or system updates as required.
• Maintain accuracy and concentration during time-sensitive or high-volume periods.
• Work flexible shifts to ensure seamless 24/7 coverage.

Main responsible person for electrical installations including 33kV Switchgears, Transformers, Solar Power, MSB and DB.

Key Responsibilities

1. Lead a team of competent chargemen for maintenance of electrical installations including HV and LV switchgears, transformers, MSB and DB.
2. Ensure good performance of electrical installation by collecting and analyzing diagnostic data and take necessary action to prevent unplanned downtime.
3. Promote energy efficiency and conservation by:
   1. Monitor energy distribution
   2. Planning and implementing energy efficiency projects
4. Ensure good power distribution by:
   1. Collecting and analyzing load profile of all MSB to maintain even use of power
   2. Collaborate with equipment team for efficient capacity expansion planning and execution.
5. Registered with ST as competent 33kV chargeman for company.

Qualifications and Skills

• Minimum 33kV BO competent chargeman registered with Energy Commission (ST).
• Working experience > 10 years in related fields.

We are seeking a Senior Technical Recruiter with strong semiconductor industry expertise, particularly within Integrated Device Manufacturer (IDM) environments. The role leads the full end-to-end recruitment lifecycle while ensuring an exceptional experience for candidates and hiring managers, supported by high standards of data accuracy and process excellence. The ideal candidate is a hands-on technical recruiter with deep experience managing complex semiconductor requisitions and operating effectively in a fast-paced, global environment.

Key Responsibilities

End-to-End Technical Recruitment

• Lead the full recruitment cycle from requisition intake to offer acceptance.
• Develop tailored sourcing strategies for hard-to-fill semiconductor roles across design, manufacturing, test, packaging, and operations.

Sourcing & Screening

• Leverage multiple sourcing channels, semiconductor talent communities, niche platforms, referrals, and proactive market mapping.
• Build longlists and shortlists of qualified semiconductor professionals by applying role-specific technical filters across semiconductor HW & SW R&D IC design, fabrication, equipment engineering, process engineering, test development, and related fields.

Candidate & Stakeholder Management

• Provide high-quality CV presentations and candidate summaries to hiring managers.
• Advise hiring teams on market conditions, candidate availability, competitive intelligence, and recruitment timelines.
• Ensure consistent communication and outstanding experiences for candidates throughout the process.

Operation & System Excellence

• Manage all recruitment status updates in ATS, ensuring transparency and accuracy.
• Partner closely with cross-functional teams including HRBPs, HR Operations, and Business Leaders for compliance and smooth Process flows.

Industry Expertise

• Demonstrate strong familiarity with semiconductor roles across the IDM value chain, including:
  • R&D, IC design, physical design, verification
  • Process integration, yield engineering
  • Manufacturing, packaging, testing
• Maintain up-to-date knowledge of global semiconductor talent markets, competitive landscapes, and emerging skill trends.

The Senior Business Planner is responsible for managing end to end supply and demand planning while driving on time delivery (OTD), revenue plan attainment, and days of inventory (DOI) targets.

Key Responsibilities

• Manage forecast and shipment to meet revenue plan
• Work order release and expedite to ensure right loading pattern and keeping to the targeted DOI level without impacting commit to customer
• Responsible for customer OTD and CRD
• Capacity knowledge for assembly and test to better manage wip to meet ship plan
• Manage inventory level, work towards meeting DOI target
• Coordination with inter-departments to resolve planning/shipment related issues.

Do you want to see how a leading tech platform is steered from the top? As a Performance Analyst Specialist in the Managing Director (MD) Office, you won’t just be crunching numbers; you’ll be translating data into the narrative that drives foodpanda Malaysia. You will be the right hand to the MD Office leads, ensuring our business-as-usual (BAU) runs like a Swiss watch, our strategic projects have the data-driven "punch" they need to  succeed, and our executive narratives are brought to life through high-impact, world-class presentations.

What’s in your "Panda Box"?

• The Master of Narratives (Slides): You’ll take complex data and turn it into high-impact visual stories for leadership reviews, townhalls, and regional syncs. You don't just "make slides"—you build decks that influence decisions.

• The Data Detective (Analysis): You’ll perform structured analysis within our core KPIs. You’ll use existing frameworks to solve standard problems, but we expect you to speak up when you see a way to make a process better or faster.

• The Project Pilot (Support): You’ll support the MD Office on high-priority projects. You’ll gain expanded conceptual knowledge of how foodpanda works, from logistics to marketing, while helping us hit our milestones.

• The Pulse of the Business (BAU Management): You will manage the heartbeat of our office—coordinating BAU meetings, tracking action items, and ensuring information flows straightforwardly across the team.

Jacobs Douwe Egberts Research and Development (R&D) is part of the Global JDE organization. R&D is the major contributor to the development of innovative coffee, tea, cereal and NDC products and is constantly optimizing the product portfolio. Focus of R&D is on building technology platforms, new products, portfolio renovations and productivity initiatives. Projects are carried out together with Marketing, Operations and Procurement delivering Product and Packaging Specifications which are the single most critical output of R&D.

The PLM Specialist reports into the PLM Team Lead. They are responsible for maintenance of an effective and efficient specification system for product lifecycle management. They support the R&D team in their work developing new specifications. They are a data custodian and thanks to their actions the PLM system is trustworthy and data contained therein is a strategic R&D asset. This individual is responsible for part of the total portfolio and is expected to become the subject-matter expert for their area of the PLM system.

• Typical project portfolio: Multiple activities across all aspects of the Product / Pack portfolio
• Financial risk: Moderate – Role responsible for maintenance not creation of new specification data. Technical rigour is however critical to ensure data integrity and security.
• Geographical Scope: varies

The PLM Specialist is part of the team responsible for the maintenance of the PLM system within APAC and will support the implementation of the new PLM Software. You will be responsible for assuring quality and trust in the data and be the first point of contact for data-related questions in your field. You will work closely with R&D developers and PLM users to maintain PLM data flow throughout the specification lifecycle, enrich data, provide feedback to users and drivesystem improvement. You are the PLM data custodian, and thanks to your action, the PLM system is trustworthy and data used as a strategic R&D asset.

This requires technical rigor, attention to detail and a relentless drive for completion with excellence. This role plays a critical role in the maintenance, protection and utilisation of a critical R&D asset (our recipe know-how and IP). This role is responsible for ensuring compliance with company policies and procedures related to specifications, leveraging best in class practices throughout all R&D activities and helping to support speed to market.

• Support the implementation of the new PLM Software, user acceptance test and user support

• Ensure successful migration of the data into the new PLM software: migration, validation, completeness

• Collaborate with specification creators within your area of responsibility, to guarantee the completeness and accuracy of product data until product retirement

• Ensure the maintenance of the product data (new data entry, parameter updates, new requirements)

• Monitor data quality periodically, raise gaps and coordinate issue resolution

• With guidance from manager, drive PLM system continuous improvement (design, workflow, data quality)

• Support PLM users about data extraction and reporting

• Act as data custodian and make PLM the system loved by the users and fun

• Communicate and support best practice PLM completion with APAC applications teams for all categorie

• Reports to Manager on a weekly basis highlighting risks/issues and resolution plans

• Other tasks/duties as assigned by the Manager

Get to Know the Team

At Grab, we are driving the next phase of growth by expanding our network of F&B merchants and enhancing omnicommerce solutions. This team is the engine of our expansion, focusing on acquiring new partners for services such as Dine-Out Deals, Reservations and Loyalty. This commercial role plays a pivotal role in identifying opportunities and ensuring a seamless onboarding experience for new merchants entering the Grab ecosystem.

Get to Know the Role

As part of the GrabFood Commercial Malaysia team, you will identify and build relationships with F&B merchants to drive the adoption of Grab's innovative services. Reporting to the Sales Team Leader, you will work with potential partners to implement acquisition strategies that align with Grab's goals. Your role will involve sourcing high-value leads, managing sales pipelines, and onboarding merchants onto platforms such as Dine-Out Deals and Reservations. You will work in Kota Kinabalu onsite, and may require travel.

The Critical Tasks You Will Perform

Merchant Acquisition & Onboarding

• Identify and secure partnerships with high-value F&B merchants to lead volume and growth for Grab's omnicommerce services.
• Reach out to key market players through cold calling and networking to close deals.
• Help with onboarding new merchants, ensuring a smooth transition into Grab's ecosystem and setting them up for success.
• Drive the use of services including Dine-Out Deals and Reservations.

Lead Generation & Pipeline Management

• Independently source strategic F&B leads to maintain a healthy and sales pipeline.
• Update the daily sales pipeline systematically to ensure accurate forecasting and goal progression.
• Demonstrate experience maintaining an organized and up-to-date pipeline of opportunities in understanding processes and tracking work.

Strategy Execution & Market Insights

• Implement acquisition strategies and initiatives effectively to meet team and organizational goals.
• Stay updated on market trends, industry developments, and competitor activities to provide actionable feedback and insights.

ABOUT US

Teleport’s on a mission to move things across Southeast Asia and beyond by giving access to affordable and reliable cross-border delivery for all big and small businesses, as fast as next-day.

We move things faster, cheaper, and better and we apply that same mindset to how we tell our story. We’re looking for a Content Producer to join our Brand & Creative team, the people behind how Teleport looks, feels, and connects across every touchpoint. You’ll work closely with content marketers, product marketers, and creatives to produce videos that capture the stories behind our people, partners and customers. From concept to shoot to final edit, you’ll bring Teleport’s brand to life through visuals that move.

This role is ideal for someone who’s hands-on, fast-moving, and comfortable wearing multiple hats across production, storytelling, and creative direction. You’ll be based at our Wisma Capital A, Damansara Heights office and report directly to the Head of Brand & Creative.

Ready to shape the stories behind a brand that moves faster, cheaper, and better? Keep reading!
Learn more about Teleport here: https://www.teleport.it/

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

A DAY IN A LIFE

You can expect your days to be energetic, creative, and varied. One week you might be producing a campaign video in Bangkok, the next capturing warehouse stories in Kuala Lumpur. You’ll collaborate closely with marketers and creatives to turn ideas into compelling visuals that drive awareness, connection, and pride in the Teleport brand.

That said, the bulk of your working hours will involve:

End-to-End Video Production

• Plan, shoot, and edit content that showcases Teleport’s people, operations, and stories across markets.
• Manage full production workflows from pre-production to post-production, ensuring alignment with brand tone, visual identity, and storytelling goals.
• Direct shoots on-site and coordinate logistics across teams, partners, and vendors.

Creative Storytelling and Collaboration

• Partner with content and product marketers to develop concepts that tell brand and business stories creatively and clearly.
• Bring ideas to life through narrative-driven visuals that strengthen Teleport’s positioning as Southeast Asia’s eCommerce logistics specialist.
• Collaborate with the Brand & Creative team to ensure consistency across all formats and channels.

Cross-Market and Regional Execution

• Produce content across multiple markets, adapting to different cultures and audiences.
• Work with translators and local partners to adapt or localise content for other languages where needed.
• Travel regionally or internationally at short notice for shoots and brand projects.

Quality and Innovation

• Stay ahead of creative and content trends to keep Teleport’s storytelling fresh and relevant.
• Maintain a high bar for visual quality and performance across all deliverables.
• Experiment with new video formats, production techniques, and social storytelling tools.

These are minimum-requirement skills and a must-have for the role:

• Five or more years of experience in content production, videography, or multimedia storytelling (agency or in-house).
• Proven ability to manage end-to-end video production, from concept and planning to post-production and delivery.
• Strong storytelling and visual composition skills, with a portfolio showcasing impactful brand or campaign videos.
• Proficiency in video editing software such as Premiere Pro, Final Cut Pro, or CapCut.
• Strong communication and collaboration skills, able to work closely with marketers and creatives.
• Proficiency in English, both written and verbal.
• Able to travel regionally or internationally at short notice for shoots and brand projects.
• Able to adapt or produce content in multiple languages with the help of translators.

Nice-to-have:

• Experience leading shoots or mentoring junior creators.
• Knowledge of motion graphics, sound design, or animation.
• Experience with drone videography or photography.
• Understanding of brand marketing or storytelling across Southeast Asia.

We are looking for a Content Marketing Lead to own how Intellect tells its story across markets, channels, and audiences.

This role is responsible for developing and executing a content strategy that strengthens Intellect’s position as a global leader in workplace mental health. You will shape narratives that resonate with HR leaders, C-suite executives, partners, and employees — translating complex mental health and product insights into compelling content that builds trust, drives demand, and supports enterprise growth.

You will work closely with Brand, Product Marketing, PR, Client Success, and Commercial teams to ensure content supports the full buyer journey — from thought leadership and awareness to enterprise deal support and client engagement.

This role is ideal for someone who combines strong storytelling instincts with strategic thinking and operational discipline, and who thrives in a fast-paced environment where priorities evolve and global scale is the goal.

What You’ll Do

Content Strategy & Editorial Leadership

• Own and execute Intellect’s global content strategy across key channels, including blog, reports, whitepapers, webinars, newsletters, and social media.
• Develop editorial themes and content pillars aligned with Intellect’s brand positioning, product priorities, and enterprise GTM strategy.
• Ensure content consistently reflects Intellect’s voice as a credible, evidence-based leader in workplace mental health.

Thought Leadership & Narrative Development

• Translate industry insights, research, and product developments into compelling narratives for HR leaders, C-suite executives, and partners.
• Develop flagship thought leadership content such as industry reports, executive insights, and mental health trend pieces.
• Partner with internal experts, clinicians, and leadership to shape credible, differentiated perspectives on mental health and workplace wellbeing.

Demand Generation & Sales Enablement

• Develop content that supports enterprise pipeline generation, including case studies, solution briefs, and campaign assets.
• Partner with Commercial and Partnerships teams to build content that supports enterprise conversations, RFPs, and key account engagement.
• Ensure content supports both top-of-funnel awareness and mid-funnel enterprise education.

Content Distribution & Performance

• Own distribution strategies across owned and partner channels to maximise reach and engagement.
• Work with the CRM team to ensure content supports engagement campaigns and member education.
• Track and analyse content performance, using insights to refine strategy and prioritisation.

Who You Are

• 5–7 years of experience in content marketing, editorial strategy, or thought leadership, ideally in B2B SaaS, healthcare, HR tech, or employee benefits.
• A strong storyteller who can translate complex topics into clear, engaging, and credible narratives.
• Comfortable developing both strategic content frameworks and hands-on execution.
• Experience creating content that supports enterprise sales cycles and thought leadership positioning.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Experience working cross-functionally with product, commercial, and marketing teams.
• Analytical and performance-driven, with the ability to use insights to inform content decisions.
• Strong storytelling and messaging skills — able to translate complex products into simple, compelling narratives
• Strong project management and execution discipline, even when processes are still evolving
• Analytical and insight-driven, with the ability to use data to inform decisions

Nice to Have

• Experience in mental health, healthcare, insurance, or employee benefits
• Experience building thought leadership for global or multi-market organisations.
• Experience producing research reports, executive insights, or industry trend pieces.
• Familiarity with content analytics, SEO, and distribution strategies.

Location

Open to candidates based in Malaysia (hybrid) or the Philippines (remote)

Get to Know the Team

You'll be part of a fast-growing team driving the success of our Payments business by building strong merchant partnerships, unlocking growth opportunities, and delivering solutions that create value for both our partners and Grab.

Get to Know the Role

You will manage a portfolio of key accounts, focusing on building strong merchant relationships and driving revenue growth. This includes identifying opportunities, pitching campaigns, and driving adoption of GrabPay and PayLater solutions.

You will also support business development initiatives and work cross-functionally to execute strategies. This role reports to the Manager, Key Account Management.

The Critical Tasks You Will Perform

• Manage a portfolio of key accounts and build strong relationships through regular engagement with merchant stakeholders.
• Drive merchant growth by executing promotional campaigns, partnerships, and adoption of GrabPay and PayLater solutions.
• Identify and resolve merchant issues (e.g., settlement, technical), and provide effective solutions.
• Conduct Monthly Business Reviews (MBRs) to track performance and identify growth opportunities.
• Analyze performance data to develop initiatives that increase revenue and profitability in line with targets.
• Monitor market and competitor trends to identify opportunities for category growth.
• Collaborate cross-functionally (e.g., Marketing, Product, Tech) to support merchant needs, including campaigns, integrations, and reporting.
• Partner with marketing teams to execute campaigns, events, and other merchant engagement initiatives.

Work location: The Vertical Business Suite, Bangsar South., Malaysia

Working time: Mon - Fri 9:00 am - 6:00 pm, work at the office 100%

Key Responsibilities

• Execute manual test cases and report defects with clear documentation.

• Perform functional, regression, integration, user acceptance (UAT), and end-to-end testing.
• Analyze complex software systems to identify root causes of issues.
• Collaborate with cross-functional teams throughout the Agile/Scrum development process.
• Prepare and deliver detailed reports on testing progress, defect status, and test coverage.
• Participate in daily stand-ups, sprint planning, and retrospectives.
• Recommend and implement process improvements to enhance QA effectiveness.

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field.

• 2 – 5 years of professional experience in software testing or a similar QA role.
• Proven experience in Automate & manual testing for web, mobile, and API platforms.
• Proven experience in preparing coding for automation test in JavaScript/TypeScript.
• Strong analytical and problem-solving abilities.
• Good command of English communication, both written and verbal.
• Self-motivated, detail-oriented, and results-driven.
• Experience with Playwright or Cypress is an advantage.
• Domain knowledge in finance, healthcare, or e-commerce is a plus.

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

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