Total 557 job vacancies by Standard Chartered Bank

JOB SUMMARY

• This role supports and executes the following under the direction of Director Client Service Strategy and Initiatives

RESPONSIBILITIES
Strategy

• The TB Cash Client Service Management function reports to TB Cash COO. The Cash Client Service Transformation role focuses on delivering our Client Service strategy by supporting and executing key initiatives under the Fit For Growth (FFG) programme to improve client experience, expand our digital servicing offering and deliver committed benefits; this includes:
• Defining clear business requirements and target state processes in line with the relevant risk frameworks
• Partnering with technology to deliver a fit-for-client solution and providing end user validation
• Driving client adoption and defining a unified measurement approach that helps us demonstrate success

Business
With guidance from the project / initiative lead:

• Design, implement and analyse client surveys to gather insights and feedback
• Develop and maintain capacity models to identify potential bottlenecks and areas for improvement
• Independently undertake business analysis and Programme Management design activity in support of FFG transformation initiatives
• Support the implementation and adoption of digital service functionality across CIB clients and frontline Service teams
• Identify opportunities to optimize the current Service Operating model and its processes
• Ensure alignment between the feature / functionality design and broader strategic direction

Processes

• Ensure reports and presentations are timely, accurate and aligned with organizational goals
• Regular tracking of milestones to ensure the deliveries are on-track as per commitments. Escalate if there are any anticipated delays

People & Talent

• More than 3 years of experience in client surveys and transformation programme management capacity (e.g. monitoring and tracking strategic projects, programs and initiatives) in Banking
• Proficiency in survey tools and analytics software will be an added advantage.
• Analytics capability (including modelling skills) with the ability to interpret customer journey data and draw business relevant insights for discussion and decisioning
• Demonstrated ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Demonstrate appropriate culture and values, embedding a high level of team engagement
• Ensure ongoing training and development for professional and personal growth

Risk Management

• Manage changes and reporting in line with all relevant risk management frameworks, where applicable
• Act quickly and decisively to resolve any risk and control weakness, ensure they are addressed and remediated within appropriate timeframes, and escalated through the relevant committees

Governance

• Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role
• Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required
• Support the relevant programme governance forums and processes as required

Other Responsibilities

• Embed Here for good and Group’s brand and values in Cash Client Services;

Our Ideal Candidate

• 4+ years of experience in a transformation project capacity and/or delivering complex projects or initiatives in a Banking environment
• Strong analytical and problem solving skills with proven ability to collect and analyse data, establish facts, and make recommendations in written and oral form
• Successfully work with multiple stakeholders at different levels of the organization to facilitate change delivery, identify key risks / blockers and embed change
• Ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Good presentation and communication skills
• Familiarity with Agile project delivery and project management disciplines is preferred

Role Specific Technical Competencies

• Problem Solving and Analytical Thinking
• Effective Communications
• Managing Change
• Project Management
• Stakeholder Management

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the TB Cash Client Service Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients and The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Cash Client Service Leadership and teams
• TB COO and Business Heads
• TB Product Heads
• CIB Technology
• Other CCIB stakeholders
• Risk, Legal, Audit and Compliance, where relevant

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

RESPONSIBILITIES

Strategy
The TB Cash Client Service Management function reports to TB Cash COO. The Client Service Strategy and Initiatives role focuses on delivering our Client Service strategy by supporting and executing key initiatives under the Fit For Growth (FFG) programme to improve client experience, expand our digital servicing offering and deliver project benefits; this includes:

• Defining clear business requirements and target state processes in line with the relevant risk frameworks
• Partnering with technology to deliver a fit-for-client solution and providing end user validation
• Driving client adoption and defining a unified measurement approach that helps us demonstrate success

Business

• Articulate and execute to a structured plan and approach that will enable project delivery and minimise project risk
• Execute the design, build and adoption of digital service functionality across CIB clients and frontline Service teams
• Ensure delivery of business analysis and process design activity in support of FFG transformation initiatives
• Identify opportunities to optimize the current Service Operating model and its processes
• Ensure alignment between the feature / functionality design and broader strategic direction

Processes

• Ensure customer go-lives are accurately captured
• Ensure resource captures the time in clarity on timely manner
• Regular tracking of milestones to ensure the deliveries are on-track as per commitments. Escalate if there are any anticipated delays

People & Talent

• Experience in a transformation programme management capacity (or delivering strategic projects, programs and initiatives) in Banking
• Experience in project and delivery management tools (e.g.: Confluence, Clarity etc.,)
• Experience in Agile project delivery methodology
• Excellent stakeholder management, presentation and communication skills.
• Analytics capability (including modelling skills) with the ability to interpret customer journey data and draw business relevant insights for discussion and decisioning
• Demonstrated ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Ability to engage effectively at multiple levels of the organization, including senior management to deliver programme updates, communicate key risks / blockers and embed change
• Demonstrate appropriate culture and values, embedding a high level of team engagement
• Support the ongoing training and development for professional and personal growth across the team

Risk Management

• Manage changes and reporting in line with all relevant risk management frameworks, where applicable
• Act quickly and decisively to resolve any risk and control weakness, ensure they are addressed and remediated within appropriate timeframes, and escalated through the relevant committees

Governance

• Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role
• Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required
• Support the relevant programme governance forums and processes as required

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the TB Cash Client Service Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients and The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

​​​​​​​Key Stakeholders

• Cash Client Service Leadership and teams
• TB COO and Business Heads
• TB Product Heads
• Other CCIB stakeholders
• CIB Technology
• Risk, Legal, Audit and Compliance, where relevant

Other Responsibilities

• Embed Here for good and Group’s brand and values in Cash Client Services

Our Ideal Candidate

• 10+ years of experience in a transformation project lead capacity and/or delivering complex projects or initiatives in a Banking environment
• Strong analytical and problem solving skills with proven ability to collect and analyse data, establish facts, and make recommendations in written and oral form
• Successfully work with multiple stakeholders at different levels of the organization to influence key decisions, deliver project updates, communicate key risks / blockers and embed change
• Ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Excellent presentation and communication skills
• Familiarity with Agile project delivery and project management disciplines is preferred

Role Specific Technical Competencies

• Problem Solving and Analytical Thinking
• Effective Communications
• Managing Change
• Project Management
• Stakeholder Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

JOB SUMMARY

• This role supports and executes the following under the direction of Director Client Service Strategy and Initiatives

RESPONSIBILITIES
Strategy

• The TB Cash Client Service Management function reports to TB Cash COO. The Client Service Strategy and Initiatives role focuses on delivering our Client Service strategy by supporting and executing key initiatives under the Fit For Growth (FFG) programme to improve client experience, expand our digital servicing offering and deliver project benefits; this includes:
• Defining clear business requirements and target state processes in line with the relevant risk frameworks
• Partnering with technology to deliver a fit-for-client solution and providing end user validation
• Driving client adoption and defining a unified measurement approach that helps us demonstrate success

Business

• Develop a structured plan and approach that will enable project delivery and minimise project risk
• Independently undertake business analysis and process design activity in support of FFG transformation initiatives
• Support the implementation and adoption of digital service functionality across CIB clients and frontline Service teams
• Identify opportunities to optimize the current Service Operating model and its processes
• Ensure alignment between the feature / functionality design and broader strategic direction

Processes

• Ensure customer go-lives are accurately captured
• Ensure resource captures the time in clarity on timely manner
• Regular tracking of milestones to ensure the deliveries are on-track as per commitments. Escalate if there are any anticipated delays

People & Talent

• Experience in transformation project delivery or change management capacity (e.g. delivering strategic projects, programs and initiatives) in Banking
• Awareness of in project and delivery management tools (e.g.: Confluence, Clarity etc.,)
• Awareness of Agile project delivery methodology
• Good stakeholder management, presentation and communication skills.
• Analytics capability (including modelling skills) with the ability to interpret customer journey data and draw business relevant insights for discussion and decisioning
• Demonstrated ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Demonstrate appropriate culture and values, embedding a high level of team engagement
• Ensure ongoing training and development for professional and personal growth

Risk Management

• Manage changes and reporting in line with all relevant risk management frameworks, where applicable
• Act quickly and decisively to resolve any risk and control weakness, ensure they are addressed and remediated within appropriate timeframes, and escalated through the relevant committees

Governance

• Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role
• Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required
• Support the relevant programme governance forums and processes as required

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the TB Cash Client Service Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients and The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Cash Client Service Leadership and teams
• TB COO and Business Heads
• TB Product Heads
• CIB Technology
• Other CCIB stakeholders
• Risk, Legal, Audit and Compliance, where relevant

Other Responsibilities

• Embed Here for good and Group’s brand and values in Cash Client Services;

Our Ideal Candidate

• 7+ years of experience in a transformation project capacity and/or delivering complex projects or initiatives in a Banking environment
• Strong analytical and problem solving skills with proven ability to collect and analyse data, establish facts, and make recommendations in written and oral form
• Successfully work with multiple stakeholders at different levels of the organization to facilitate change delivery, identify key risks / blockers and embed change
• Ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Strong presentation and communication skills
• Familiarity with Agile project delivery and project management disciplines is preferred

Role Specific Technical Competencies

• Problem Solving and Analytical Thinking
• Effective Communications
• Managing Change
• Project Management
• Stakeholder Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

JOB SUMMARY

• We are seeking a highly skilled AI Specialist to join our Data Horizontal team. The successful candidate will have extensive AI expertise and will play a crucial role in driving engagement with FFG workstreams on AI capability and adoptions.

RESPONSIBILITIES

• Drive AI Engagement: Lead and manage engagement with FFG workstreams to enhance AI capabilities and adoption within the organization.
• Stakeholder Involvement: Collaborate closely with on-shore stakeholders to ensure alignment and effective communication across AI development projects.
• AI Development: Contribute to the development of new AI solutions, ensuring they meet the highest standards of quality and performance.
• Capability Building: Help build AI capabilities within the team by sharing knowledge, providing training, and staying updated with the latest AI trends and technologies.
• Project Management: Oversee AI projects from inception to completion, ensuring timely delivery and adherence to project goals.
• Data Analysis: Utilize advanced data analysis techniques to derive insights and support decision-making processes.
• Collaboration: Work closely with cross-functional teams to integrate AI solutions seamlessly into existing systems and processes.

Strategy

• Devise and drive the execution of comprehensive process and strategies to maintain accuracy and consistency in financial risk reporting.
• Align these data management strategies with the overall business model and strategy, considering market trends and internal business objectives.

Business

• Maintain a deep understanding of the business, economic, and market environment in which the Risk Group operates.
• Use this understanding to influence data management practices.

Processes

• Solid understanding of data gathering process and verification, and management processes to ensure the accuracy and consistency of Critical Reporting Elements across various reports. Implement and manage operational risk controls related to data management, in line with the Group's Operational Risk Framework.

People & Talent

• Ensuring accuracy, reliability and compliance with internal controls, industry standards and regulations

Risk Management

• Proactively identify, assess, monitor, control, and mitigate any data-related risks that could potentially affect the Group.
• Develop a deep understanding of the primary risks facing the Group in relation to data accuracy and consistency for financial risk management and devise strategies to manage these risks effectively

Governance

• Establish, implement, and oversee robust governance structures for data management, ensuring full compliance with both internal Group policies and external regulatory requirements.
• Keep abreast of changes in governance, oversight, and controls related to data management and swiftly implement necessary adjustments

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Cultivate and maintain strong relationships with stakeholders, working collaboratively to achieve shared objectives and resolve any issues promptly, while supporting the CDO's Risk agenda.

​​​​​​Our Ideal Candidate

• 5+ years of experience in advanced analytics or data science
• Education: Bachelor's or Master's degree in Computer Science, Data Science, AI, or a related field.
• Experience: Proven experience in AI development, with a strong portfolio of successful AI projects.
• Technical Skills: Proficiency in AI and machine learning frameworks, programming languages (e.g., Python, R), and data manipulation tools (e.g., SQL, Pandas).
• Soft Skills: Excellent communication, problem-solving, and project management skills.

Role Specific Technical Competencies

• Data Science
• AI development
• Machine learning framework
• programming languages
• Prompt engineering

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

JOB SUMMARY

• The role sits on the trading floor between various rates desks, taking requirements from traders to build their pricing and market data tools

RESPONSIBILITIES

• Establish working relationships with traders to solve their pricing issues
• Develop Excel-based prototypes, leading to proof of concept releases, in alignment with the Bank’s strategic objectives
• Testing / debugging of quantitative analysis financial library functions
• Collaborate on Price engine design, including all analytics (price discovery, market and client profiling),
• Collaborate on the development of risk management frameworks, and associated execution strategies

Strategy

• Address the demand for improved electronic access to liquidity.
• Ensure solutions are aligned with business strategy.
• Deliver tactical Sales and Trading tools to address immediate needs and mitigate risk, and to facilitate the transition to the strategic platform.

Business

• Accountable for ensuring deliveries are on-time and to specification, adhering to stringent quality requirements

Processes

• Drive the change programme required to execute business strategy through the Process Governance Committee, i.e.:
• Participate in driving continuous improvements in the business, i.e. for identifying and executing ad hoc improvements to business processes, policies, and structure.

Risk Management

• Operational risk: Maintain appropriate frameworks and procedures within business for monitoring, identifying, assessing, and managing operational risks, i.e.:
• Work with support areas to help identify and mitigate identified operational risks in their areas
• Capacity planning: Ensure that sufficient project resources exist by current and projected levels of business activity

Governance

• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Group Business Head and his direct/indirect reports
• Respective heads of Rates businesses
• Head of Interest Rates Quant team and his direct reports
• Business Analysts in other parts of WB/SCB
• Managers in other functions supporting the business

Our Ideal Candidate

• Bachelor’s degree or equivalent
• 5 years of experience in financial Institution in a front office role and/or extensive knowledge of Financial Markets and FM Products
• Strong analytical and communication skills
• Analytical aptitude, creative problem solving abilities
• Knowledge of LATAM markets will be beneficial

Role Specific Technical Competencies

• Excel
• Strong software development skills in languages such as C#,Java,C++
• Extensive working knowledge of Interest Rates pricing

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

JOB SUMMARY

• We are looking for highly talented and ambitious individuals to join us as we embark on this journey of innovation, collaboration and co-creation. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
• As part of the Technology team, you will be a
• Techno banker involved in creating and designing cutting edge tools and applications that will redefine the future of banking
• Work in a truly Agile environment, as part of scrum teams that are striving to solve customer challenges
• Play a critical role in client journeys that help us make faster decisions to enhance the end-to-end client experience and achieve outcomes that are most valuable to our clients
• Part of a tribe of competence

RESPONSIBILITIES

Strategy
Desired Competencies:

• Proven ability to think out-of-the-box, fostering innovation and automation
• Analyse business problems and help to arrive at technically advanced solutions
• Proven ability that establish a strong team-player approach to problem solving
• Strong foundational knowledge of Algorithms, Data Structures, OOPs concepts and frameworks
• Curious learner, willing to learn and adapt to new technologies and frameworks
• Empowered mindset with ability to ask questions and seek clarifications
• Excellent communication skills that enable seamless interactions with colleagues globally
• Strong technical skills, with exposure to coding in any next-gen tech
• Awareness of Agile methodologies
• Object-oriented programming languages, i.e. Java, C#, Go
• Modern technologies like Microservices, UI frameworks –Angular, React, Lit
• Cloud technologies – AWS and Azure
• Middleware – Springboot, Nginx
• Gen AI/Prompt Engineering/Machine Learning algorithms

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

• 2+ years’ experience in Designing, Developing and Maintaining Software Applications. Create efficient, reliable and scalable code for new software applications and/or improve existing ones. This includes both backend and frontend development (full-stack) based on project requirements
• Collaborate with Cross-Functional Teams. Work closely with product managers, designers and other stakeholders to understand requirements, provide input on feasibility, and deliver solutions aligned with business goals
• Conduct Code Reviews and Ensure Quality Standards. Participate in code reviews to improve code quality, ensure adherence to best practices and provide constructive feedback. Actively contribute to improving coding standards and development practices.
• Troubleshoot, Debug and Optimise Performance. Identify and fix bugs and performance bottlenecks in the software, ensuring a seamless user experience. Conduct regular testing to maintain high reliability and performance levels.
• Document Software and Technical Processes. Maintain clear and comprehensive documentation for code, technical designs and processes to facilitate knowledge sharing and support future maintenance

Membership

• Contribution to open source communities
• Participation in HackerRank/ Hackathons

Certifications - Certification from reputed development community like Google developer certification, Microsoft certified solution developer

Role Specific Technical Competencies

• Technical Skills and Coding Proficiency
• System Design & Architecture
• Analytical Thinking & Problem Solving
• Communication & Collaboration
• Adaptability & Continuous Learning

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

RESPONSIBILITIES

Strategy

• Aid in the development and implementation of our trading strategy in Asia Rates Markets
• Contribute towards the automation and improvement of product offering to Clients
• Contribute to the Asia Rates Franchise development in New York, United States
• Construct trade ideas and communicate to the wider Macro Trading teams
• Interacting with clients to build rapport, increase communication channels and encourage flows
• Support the trading group in many of the day-to-day processes, which take the group away from the primary objective of trading financial markets and delivering the firm to our clients

Business

• Achieve the full year budget as described in the P3 objectives
• Demonstrate awareness and understanding of the wider business, economic and market environment in which the Group operates
• Deliver on assigned tasks and projects
• Contribute towards identifying opportunities for the desks across geographies and client segments

Processes

• Develop a strong understanding of all key in-house systems and processes
• Ensure adherence to all internal and external regulations
• Ensure adherence with the obligations to prevent money laundering under the Group Policy and Standards and under local laws and regulations
• Contribute towards highlighting any need to update procedures and controls because of changes in products, systems, policy or regulations

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations amongst colleagues and work in collaboration with risk and control partners
• Ensure active communication of priorities and progress to the business to foster engagement, awareness, and motivation
• Contribute to continuous process improvement and sharing best practice

Risk Management

• Adherence to all Group Policies and relevant legislation covering credit, operational, reputational risk among others
• Commitment to Group Code of Conduct
• Timely completion of all e-leaning, attestations, and requests for information

Governance

• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role
• Willingness to 'speak up' in the event of any realised or perceived breach of group conduct rules or laws by colleagues
• Willingness to work with any local regulators in an open and cooperative manner

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
• Achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment
• Adherence to code of conduct prescribed by the relevant regulators
• Lead the market making for India offshore products under the ASA business in Singapore to achieve the outcomes set out in the Bank’s Conduct Principles

​​​​​​​Key Stakeholders

• FM Regional Heads
• Trading & FM Sales
• Product Partners
• Clients
• Relevant Regulators
• Technology, Finance, Control & Risk Functions
• Legal and Compliance
• Credit and Market Risk Officers

Other Responsibilities

• Demonstrate Here for good and Group's brand and values in daily behaviour
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

• 2+ years of experience in Financial Markets & Trading. Emerging Markets experience would be beneficial
• Master in Business Administration (MBA) or higher educational qualification.
• Well versed with Python programming language
• Well versed with financial platforms used for developing analytical tools – Bloomberg, Reuters Eikon etc
• A strong interest in the drivers of financial markets and grasp of both micro & macro economics and how they shape our asset class (Fixed Income & FX) and should be able to build strong hypothesis around monetary and fiscal policy cycles.

Role Specific Technical Competencies

• Macroeconomics
• Market Making
• Business Development
• Strategy and Planning
• Operations

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

RESPONSIBILITIES

Strategy

• This role is responsible to deliver Privacy Solutions, and individual is expected to have sound knowledge in Privacy domain. The Privacy Specialist will review the company's services, products, and offerings to identify privacy related requirements, help execute, and improve Data & Privacy Transformation. The position will be responsible for consulting on privacy matters, development, implementation, maintenance and execution of policy and procedural analysis, documentation and technical delivery. This role will also require coordination with multiple business areas within and outside the Data & Privacy Programme Team to ensure privacy requirements are effectively implemented to promote compliance objectives.
• To be successful in this role, the candidate should have in-depth knowledge of GDPR and local data protection laws, be familiar with banking industry and the nature of data processing activities. He/she will be required to perform reviews of our current solutions. The candidate must be proactive in promoting any necessary steps to strengthen the solution delivery and must be able to communicate to all Group entities around the globe.

Business

• Subject matter expert both from data privacy & its related technology perspective
• Responsible for assisting with the management of the data privacy, data protection, data usability, performance and the integrity of the privacy solutions
• Maintain awareness and knowledge around vendor products, offerings, and in-house solutions
• Perform evaluations on applicability to Data and Privacy Transformation Programme ecosystem & the requirements, together with PO's, SM's, SME’s and other stakeholders
• Scrutinize project constraints to analyze alternatives, mitigate risks, and conduct process re-engineering as necessary
• Take an active role in designing and implementing the objectives, while always taking into consideration regulatory requirements
• Work with Solution Architecture Team to make sure the deployment architecture does meet the required standards and the strategic roadmap
• Own the build and upkeep of the architecture documentation covering functional flow & physical deployment details
• Take holistic approach as part of solution assessment like integrations - upstream, downstream and other bank's eco system
• To collaborate in defining product delivery and implementation roadmap
• Lead and drive inter-tower collaboration within SCB infrastructure, development, security. ITSM & other organizations to enable smooth execution of delivery plan
• Assess Cloud Value for the solution onboarding to Cloud. Engage Cloud Enablement & DevOps squad for Cloud Onboarding & Infrastructure Deployment
• Be accountable to meet the release cycle compliance - SDF process. Build, maintain & store artifacts in Confluence, RAT, Jira, code repo, CI/CD pipeline etc
• End to end accountability of planning and delivering technical solutions from dev until production
• Publish release calendars in agreement with business stakeholders
• Support onboarding of business users and define framework to support during pilot rollouts
• Ensure the team is staffed and track/prioritise business requests through Jira
• Define a solution delivery procedure and process for better planning and engagement

Stakeholder Engagements

• Partner with stakeholders to capture requirements and deliver solutions – deep understanding of the problem and context along with ownership are key to be successful in this role
• Collaborate with stakeholders to make strategic design, new features and functionality
• Provide leadership in the role, lead discussions and participate in key decision making with stakeholders.
• Work with PO for User Stories planning for each quarter
• Provide regular update on delivery progress and raise Risks' & Issues proactively and take actions to mitigate them
• Own the end to end Delivery plan along with SM & PO
• Establish relationships with key business/T&I constituencies and serve as an advocate for deliverables across multiple departments; liaison between business and other technical areas to for delivering effective business outcomes
• Responsible for superior stakeholder management and distil clear requirements for technology deliverables
• Manage change request effectively and efficiently during the project delivery with all the agreed controls
• Responsible to define, oversee and govern strategic tooling required for DPTP
• Act as a representative to the key business stakeholders in day to day matters

Vendor Management

• Discussion with vendor team on architecture, deployment, capacity decisions
• Review Service Requests with Vendor as part of Service Review Calls
• Document SLA, ticket priority, support portals, contact points, email, phone numbers which can be used for service request, issues, new enhancements, additional licensing etc.
• Vendor Support Escalation matrix

SRE

• Initiate and comply to the SRE NFR's checklist
• Build Observability (cockpit view) to ease SRE's manual monitoring workload
• Adopt SRE by Design approach. Work with both Solution Architecture team and Cloud Enablement & DevOps team to define & enable automation - reduced toil for SRE
• Work with business to agree & define SLA
• Build CI/CD pipeline deployment working with Cloud Enablement & DevOps squad for automated production releases
• Enable Infra & Application Capacity reviews to help plan uplifts for stability
• License consumption tracking to ensure no breaches and plan ahead​​​​​​​

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

​​​​​​​

Other Responsibilities

• Demonstrate good knowledge of data privacy, data handling and data classification
• Demonstrate experience of managing data privacy solutions in a global organisation.
• Knowledgeable in global and European data protection laws and practices and understanding of the GDPR.
• Have the ability to develop awareness and communications at all levels
• Strong attention to detail
• Must have experience working in a global organization.
• Technical & Personal Skills
• High work standards
• Excellent writing, organisational and problem-solving skills
• Strong client service orientation.
• Ability to prioritise and work to tight deadlines and manage own workload

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• Risk, CFCC, Legal & Audit domain teams

Our Ideal Candidate

• 10+ years’ experience in delivery role related to Data layer covering ingestion or data products layers.
• Experience in working with GRC domain related tech deliveries.
• Have a proven track record of scoping and driving delivery of projects and achieving results independently, on time and to budget.
• Ability to work in project teams to help formulate the implications of a specific solution across the process, e.g. costs, risk, potential for re-use of capability developed, etc.
• Demonstrated excellent people management skills and ability to influence key stakeholders outside their direct control.

Role Specific Technical Competencies

• Big Data
• Analytical Skills
• ETL Development
• Programming Skills (Scala, Python, PySpark)
• Data Integrations
• Data Governance

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

JOB SUMMARY

• Provide accurate and timely support to Relationship Managers
• Relationship Managers calls (inbound/outbound/myRM) where necessary
• Produce high quality phone and written correspondence to clients
• Actively participate in the prevention of money laundering and fraud by strict adherence and close diligence to the Bank's policies and procedures and overall control culture in the teams
• Call backs to clients to verify high risk payments, change of addresses, enquiries, and various administrative matters
• To resolve client complaints/feedbacks/issues and manage clients service expectations
• Deal with Account Opening documentation and queries as required
• Spotting cross-sell opportunities and referring to Relationship Managers where appropriate
• Face to face meet up with clients if applicable

RESPONSIBILITIES

1. Sales Support

• Co-ordinate on promotion campaign – product bundling fulfillment, MGM, SGM and etc
• Collating RSVP for client events and reminder call to clients before the event (if applicable)

2. Portfolio Management (applicable to RSM @ Hub only)

• Handle clients arm code tagging or re-tagging
• Handle conversion of account eg sole account to join account, compiling of household relationship (if applicable)
• Ensure accurate & timely setup/extraction of accounts / Wealth document to support RMs in any investigation
• Monitor pending CDD/Service Request related documents and assist the RMs to follow-up and rectify the CDD deficiency or remediation
• Support in ensuring RMs attend to their Morning Excesses & WM Limit Excess Review Report

3. Client Management

• Ensure prompt and proper follow-up to clients via emails/myRM/phone calls/letters including updating clients on change in RMs
• Cover buddy RSM when they are away including virtual support to other hubs (if applicable)
• Servicing walk-ins clients when required including provide service support for account opening when a walk-in client wants to open a CASA account and refer to RMs on wealth related products
• Providing regular updates to clients on banking promotion and events
• Obtain Member-Get-Member from existing clients under assigned portfolio

4. Compliance / Operational Risk

• To comply with all money laundering prevention procedures and, report any suspicious activity to the Line Manager & Transaction Monitoring Unit (raise STR if necessary)
• Ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities, including controls relating to Guidelines on Fair Dealing and Treating Clients Fairly outcomes
• Review and comment on the Daily Aggregate Large Item Report, in absence of RM
• Forwarding and keeping track of all documentations which require senior managers’ approval
• Ensure proper follow up on the outstanding risk & rework from CAU, IO, document

5. Administrative

• To provide relief coverage for Service Ambassadors for PB Centres
• Ensure cleanliness and general upkeep of PB Centres/Hub office
• Leave and claims management
• Arranging for courier service for PB clients
• Raising SRM & ePro
• Tracking of CDP hours

6. Branch Operational and Service desk duties (applicable to RSM @ Branch only)

• Transaction (Financial) Approval
• SR & Document (Paper) Checking & Approval
• Greeter Duty (Branch/ Hub)
• RSM relief cover - Hub (for ad-hoc request) – RSM duties but without RM to be tagged

​​​​​​​Compliance / Operational Risk

• Dual Control to be observed at all times
• To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Line Manager & Transaction Monitoring Unit.
• Ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities, including controls relating to Guidelines on Fair Dealing and Treating Clients Fairly outcomes

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• Client Network
• Branch Manager
• Branch Staff
• Branch Central Team

Qualifications

• Education Degree
• Languages Good verbal and written communication skills

Our Ideal Candidate

• 2 years of experience in relationship service management and retail banking industry

Role Specific Technical Competencies

• Cash Handling
• Customer service
• Written and verbal communication
• Attention to details
• Microsoft office skills- Outlook, Excel, Word

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

JOB SUMMARY

The purpose of the role is to

• Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Personal Clients segment

Implementation and oversight of the below individual responsibilities:

• To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.
• To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.
• In consultation with the branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals
• To participate in marketing and promotional activities for customer acquisition.
• To source and call on individual prospects
• To provide quality, efficient after-sales services
• To manage anti-attrition and retention of clients
• To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.
• To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.
• To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
• To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.

RESPONSIBILITIES

Strategy

• Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Business

• Responsibilities related to the delivery of business and/or financial objectives.

Processes

• Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line.

People & Talent

• Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Risk Management

• Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

Governance

• Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Branch Manager, Business Manager, Product Mgr and etc.

Our Ideal Candidate

• RNF and CMFAS
• 1 year of relationship management and retail banking experience

Role Specific Technical Competencies

• Client Acquisition Experience
• Account Management Experience
• Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

JOB SUMMARY

• The purpose of the role is to manage and support Lead, OCIR & Strategic Regulatory Programs on key deliverables arising from s166 actions and testing (Day 2 Book of Work) and from the bottoms up review planned for 2025 on the capabilities and processes to support resolution and restructuring planning.

RESPONSIBILITIES

Strategy

· Manages the project / change using the Group’s methodology and successfully delivers the scope with a disciplined approach to change control and agreed timelines.

· Responsible for managing the deliveries of various workstreams within the program, working closely with the stakeholders.

· Ensures scope, approach, timelines, and other key aspects of the workstream/program are documented.

· Ensures Lead, OCIR & Strategic Regulatory Programs and Head OCIR, are made aware of any material risks, issues, cost, benefit, and scope changes in the workstream to be able to report to the relevant Governance Committees.

· Provides inputs to create financial baselines and track cost actuals in a detailed budget document for submission to PMO and Finance monthly.

· Assists and provides inputs to manage project expenditure against budget as agreed in the project business case and project definition document or approval request.

· Provides inputs and participates in relevant Governance Committees

Business

· With the support from Lead, OCIR and Strategic Regulatory Programs, manages conflicts in stakeholder expectations and alignment across multiple workstreams.

· Understands risks and challenges when facilitating decision making for the desired outcomes

· Presents clear options and recommendations, facilitates decision making and enables clear understanding in key stakeholders of risks, outcomes and trade-offs.

· Regularly elicit feedback and share lessons learnt to incorporate best practice in a timely manner with stakeholders

· Mitigate the overall delivery risk for the Programme by working closely with stakeholders

· Support reporting, communications and engagements to ensure Bank meets regulatory expectations

· Drive appropriate communication to the stakeholders to ensure progress, risks and issues are communicated in a timely manner

Processes

· Ensures the Requirements Traceability Matrix is set up and maintained.

· Manages project governance through delivery of work and relevant Governance forums

People & Talent

· Demonstrate and act as a role model of the Group’s values and culture in the region

· Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement

· Promotes a culture of openness, trust, and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.

· Be a self-starter who is able to initiate and successfully drive programmes and projects to completion with little management supervision

Risk Management

· Works with various program leads to manage & track risks, issues, impediments throughout the project and to follow up through its resolution.

· When required appropriately escalates impediments and blockers to the relevant Governance Forums and ensures ownership by committee members for the mitigating actions.

· Prepares good quality materials for governance meetings, as required

Governance

· When required appropriately escalates impediments and blockers to the Program, Head OCIR and relevant Governance Forums and ensures ownership for the mitigating actions.

· Responsible for the delivery of governance reports as required

​​​​​​​Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

· Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

· Global Head Resilience

· Head, OCIR

· Action Group Leads from businesses and functions

· Recovery and Resolution Planning

· Business stakeholders

· Functional Partners including Operations, T&I, Risk, Compliance, HR, Finance, Legal, Audit, etc.

Our Ideal Candidate

· 8+ years’ experience in driving and leading streams within the program “Uplifting Restructuring Capabilities”

· Ensures escalation and communication of any material risks, issues, cost, benefit, and scope changes in the workstream to be able to report to the relevant Governance Committees.

· Support / Run Governance forums for managing the outcomes and delivery risks for the program

· Be a self-starter who is able to initiate and successfully drive programmes and projects to completion with little management supervision

Role Specific Technical Competencies

· Understanding bank’s organisation structure, products and policies

· Stakeholder Engagement

· Project Management

· Communication

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

· Flexible working options based around home and office locations, with flexible working patterns.

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

JOB SUMMARY

• This role could be based in Singapore, India and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
• The incumbent will be part of Wealth Solutions Operations team, driving projects and initiatives, addressing issues and participating actively in the delivery of core programmes as per the Operations and business roadmap as well as lead/support the achievement of Operations OKRs and benefits as required.
• Lead complex and high-priority projects, and manage sponsors and stakeholders with competing priorities, resourcing levels and time constraints across all typical project phases
• Work closed with cross-functional teams to clarify each project’s objectives, formulate the business case and define the business requirements, including setting and managing realistic expectations for successful delivery
• Build and manage relationships with key project stakeholders in Operations, Technology and Business
• Support and facilitate timely communication between key stakeholder groups in the project
• Coordinate and provide testing support to all relevant stakeholders
• Optimise value delivery through continuous improvement, gathering feedback from relevant stakeholders / Subject Matter Experts / clients and re-prioritise backlog accordingly
• Provide timely and accurate status reports to the relevant stakeholders and, Committees and Senior Management
• Track actions arising from various forums and/or committees to closure
• Lead and support new product, process or service initiative in a project coordination / capacity management in close collaboration with the appropriate functions or units
• Assist the teams in their process re-engineering efforts and contribute towards overall efficiency improvements
• Work with Operations units to assess and streamline processes in order to mitigate risk or control issues and generate efficiencies
• Maintain a central repository of the list of initiatives impacting Operations or led by Operations with detailed timelines
• Monitor each project’s progress against schedule, identify and escalate any potential issues or risks

RESPONSIBILITIES

People & Talent

• Demonstrate and act as a role model of the Group’s values and culture
• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement
• Set effective metrics and standards, transparently communicating them to squads
• Ensure squad capacity is reviewed to enable delivery of client outcomes.

​​​​​​​Governance

• Maintain strong stakeholder engagement with WM Business, COO / Operations, TTO, Risk & Compliance and Group Internal Audit to ensure alignment across stakeholder groups to support the deliverables
• Ensure appropriate representation across the stakeholder groups in delivery forums.
• Escalate appropriately to ensure key stakeholders are made aware and can timely intervene to right-course

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the WS Operations teams to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

Key Stakeholders

• WM COO and WM Operations Head
• Country Operations and GBS Operations
• Product Owners
• Business Product teams
• Frontline teams
• Functional Partners including Operations, T&I, Risk, Compliance, HR, Finance, Legal, Audit, etc.

Our Ideal Candidate

• 6+ years’ experience in Operations/change/transformation or business analysis role preferably in Wealth Management.
• Experience in working with technology project teams, experience representing business would be an advantage.
• Have a proven track record of scoping and driving delivery of projects and achieving results independently, on time and to budget.
• Ability to work in project teams to help formulate the implications of a specific solution across the process, e.g. costs, risk, potential for re-use of capability developed, etc.
• Demonstrated excellent people management skills and ability to influence key stakeholders outside their direct control.
• Be highly collaborative, team-oriented and strong consensus builder.
• Demonstrate excellent communication and interpersonal skills both written and oral.
• Be a strategic thinker, able to lead project working groups, possessing strong facilitation and data gathering skills, and able to provide creative & innovative solutions.
• Demonstrate understanding of Operations processes and procedures and an ability to learn quickly – knowledge of processes related to Operations or the Financial Services industry would be an advantage.
• Proficient in Microsoft Word, Excel, Powerpoint, Project, Visio and Sharepoint.
• Hands-on attitude, able to juggle multiple projects and priorities, thrive under pressure and work to tight deadlines.
• Ability to work in a flexible manner in line with the organisation objectives and willingness to undertake other duties as reasonably requested.

Role Specific Technical Competencies

• Agile methodology
• Manage Change
• Business Facilitation
• Business Governance & Support
• Risk Management
• Service Delivery & Operations Management
• Operations process, e.g. Trade Settlement, Corporate Actions, Reference Data Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

JOB SUMMARY

• This role could be based in Singapore and India. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
• The role involves leading the development and maintenance of an AI agentic framework specifically designed for applications in Risk and Compliance, Financial Crime, and Conduct (CFCC). The individual will serve as a critical liaison between Risk Function Officers (RFOs) within the business and the IT AI teams. This position requires a deep understanding of both business needs and technical capabilities to ensure that AI solutions and advanced analytics are effectively integrated and utilized to enhance risk management and compliance functions.

Key responsibilities include:

• Overseeing the Design and Implementation of AI Frameworks: Leading the development, implementation, and continuous improvement of AI frameworks to ensure alignment with business objectives.
• Ownership of Advanced Analytics Development: Leading the development of advanced analytics capabilities, including machine learning models and forecasting algorithms, to enhance business intelligence and predictive capabilities.
• Development of Advanced Analytics AI: Owning the development and implementation of advanced analytics AI applications, ensuring they provide actionable insights and support decision-making processes.
• Facilitating Communication and Collaboration: Acting as a bridge between business stakeholders and IT professionals to ensure cohesive integration of AI solutions.
• Designing and Maintaining Business Prompts: Ensuring the optimal performance of AI business agents by designing, maintaining, and refining business prompts to enhance the accuracy and efficiency of AI responses.
• Senior Business Stakeholder Management: Managing relationships with senior business stakeholders to ensure their needs and expectations are met and to drive the strategic direction of AI initiatives.
• Prioritization of Use Cases: Prioritizing AI use cases to ensure that the most critical and impactful projects are addressed first, aligning with business goals and risk management strategies.
• Team Leadership: Leading a team of AI Prompt Engineers, overseeing their performance, and ensuring that prompt engineering efforts are effective and contribute to the overall success of AI applications.
• This role is pivotal in driving the strategic use of AI and advanced analytics in Risk and CFCC, ensuring that both AI and non-AI solutions are not only technically sound but also aligned with business objectives and regulatory requirements. The individual will be instrumental in leveraging advanced analytics to transform data into strategic assets that drive business performance and compliance.

​​​​​​​RESPONSIBILITIES
1. Strategy

• Develop and Execute AI Strategy: Formulate a comprehensive AI strategy for Risk and CFCC applications, ensuring alignment with overall business goals.
• Strategic Planning: Engage in strategic planning sessions with senior management to define AI objectives and roadmaps.
• Innovation and Continuous Improvement: Drive innovation in AI applications and continuously seek opportunities for improvement and optimization.

2. Business

• Liaison Role: Serve as the primary liaison between business stakeholders and IT AI teams, ensuring clear communication and understanding of business needs.
• Stakeholder Management: Manage relationships with senior business stakeholders, ensuring their needs and expectations are met.
• Use Case Prioritization: Identify, evaluate, and prioritize AI use cases based on business impact and strategic importance.

3. Processes

• Framework Development: Oversee the design, development, and maintenance of the AI agentic framework.
• Prompt Design and Maintenance: Design and maintain business prompts to ensure the optimal performance of AI business agents.
• Process Optimization: Continuously evaluate and improve processes to enhance the efficiency and effectiveness of AI applications.

4. People & Talent

• Team Leadership: Lead and manage a team of AI Prompt Engineers, ensuring they are motivated, skilled, and aligned with organizational goals.
• Talent Development: Invest in the development and training of team members to build a high-performing AI team.
• Collaboration and Coordination: Foster a collaborative environment that encourages coordination between business and IT teams.

5. Risk Management

• Risk Identification: Identify potential risks associated with AI applications in Risk and CFCC.
• Mitigation Strategies: Develop and implement strategies to mitigate identified risks, ensuring compliance with regulatory standards.
• Monitoring and Reporting: Continuously monitor AI systems for risk management and provide regular reports to senior management.

6. Governance

• Compliance: Ensure that all AI applications comply with internal policies, regulatory requirements, and industry standards.
• Policy Development: Develop and enforce governance policies for the use of AI in Risk and CFCC.
• Audit and Review: Conduct regular audits and reviews to ensure the integrity and effectiveness of AI systems and processes.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Our Ideal Candidate

• 10 plus experience in advanced Analytics in a bank.
• Expertise in designing, developing, and maintaining AI frameworks, ensuring they meet business needs and technical requirements.
• Expertise in developing advanced analytics capabilities, including machine learning models and forecasting algorithms, to enhance business intelligence and predictive capabilities.
• Experience in Market Risk and Credit Risk Analytics Including Stress Test.
• Skills in designing and maintaining business prompts to ensure the optimal performance of AI business agents.

Role Specific Technical Competencies

• AI Framework Development.
• Market Risk and Credit Risk Analytics Including Stress Test
• Advanced Analytics Development.
• AI Prompt Engineering
• Stakeholder Management
• Team Leadership
• Strategic Planning and Execution

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

RESPONSIBILITIES

Strategy

• Support the implementation of the vision, strategy, direction and leadership for the CPBB COB CDD team, consistent with the vision and strategy for CPBB COB and in support of the Group’s strategic direction and growth aspirations.

Business

• Provide CDD advisory in client level to business in relations to AML/CTF matters.
• Support relevant stakeholders to make decisions based on current and possible future policies, practices, and trends.
• Assist Line Manager to keep track of and provide advice to relevant stakeholders on the interpretation and application of policies related to CDD

Processes

• Review relevant policies/processes in relations to CDD compliance, aligning to relevant regulatory and group requirements.
• Support the implementation of policies and standards to ensure compliance with such policies and standards

People & Talent

• To work as a team member who can gel and work in collaboration with risk and control partners.
• Lead through example and build the appropriate culture and values.

Risk Management

• Apply Group and Country CDD policies and processes (AML surveillance, client screening, risk assessment) to manage risks.
• Assess risks arising from products / segments / geographies / customers / transactions.
• Timely escalation of issues and ensure that necessary actions are taken quickly to remediate and/or activities are ceased.
• Undertake enhanced due diligence on new and existing medium/higher risk
• Review and/ or escalate new or emerging areas of risks for all clients including P risk rated clients and Group Sensitive Clients relevant clients such as adverse media/sanctions review
• Timely review of customer’s profile and related risk
• Make recommendations to relevant stakeholders on possible risk management responses to identified risks and/ or findings of concern from investigations- at client and portfolio level
• Escalation point for generic procedure related enquiries.
• Manage escalations on account opening/onboarding issues requiring additional assessment and controls.

Governance

• For Audit (Internal & external), manage checks, queries and any other information requested by auditors.
• Review and manage monthly assurance check and complete submission on time

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Retail Branch, RB Client onboarding team, Business Banking Team, Country CFCC and Group

Our Ideal Candidate

• 3+ years working experience in performing CDD reviews in a Bank environment
• Familiar with MAS regulations and requirements towards AML standards for Banks in Singapore.
• Has good awareness of Risk concerns and is able to identify and address such risk concerns independently.
• Meticulous and has an eye for details
• Fast learner and efficient
• Good Stake holder management

Role Specific Technical Competencies

• Proficient in handling CDD Reviews for SME Entity clients. Having CDD knowledge on Retail is an advantage
• Conversant and have good understanding in handling of client reviews relating to Periodic, Trigger and New Client Onboarding
• Able to review and assess on High-Risk clients who is involved with Risk Events like PEP, Adverse Media, Sanctions
• Sound knowledge and understanding of complex entity structures and be able to fully unwrap such clients.
• Conversant on the type of documents required as part of a CDD Review or for purposes of Corroboration
• Clear understanding on the constituents of SOW requirements and how such information is to be obtained and documented as part of client wealth journey
• Analytical mind and ability to articulate the risk concerns and mitigants to complete the review

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

JOB SUMMARY

• The Senior Manager, Credit Risk Review will support the Team Leader, Credit Risk Review in providing an assessment of risks at a portfolio level, supported by intelligent review of portfolio data, risks already identified and discussed in various risk forums and an independent verification through tools such market checks, peer comparison etc., In addition, there will be a clear responsibility for ensuring high quality governance around the CRR processes are implemented and followed on an ongoing basis. Continuous assessment of portfolio and governance are the two key objectives for the team in which the Senior Manager, Credit Risk Review will work in.
• The scope of coverage includes the Corporate and Investment Banking (CIB) portfolio

RESPONSIBILITIES
Strategy

• To provide a risk focused, fact-based assessment of CCIB clients’ performance on all elements of the Credit Risk Framework specifically:
• Risk Management Principles
• Risk Management Approach / Quality of the Portfolio
• Risk Management Enablers
• Risk Governance

Business

• Understand and implement the strategic intent and collective agenda for the Function.
• Maintain and develop personal risk capabilities and skills to meet ongoing needs and plans.

Processes

• Ensure effective management of the operational risks within the Function and compliance with applicable internal policies, and external laws and regulations.
• Contribute to the continuous improvement of the operational efficiency and effectiveness of the Function’s risk management processes.
• Ensure that all work undertaken as a member of the Credit Risk Review function is delivered to the highest standards and within agreed budgets each year.
• Contribute to the development and maintenance of work programmes which reflect the current business organisation and operating environment.
• As directed to perform, support and lead the planning, fieldwork and reporting of Credit Risk Review’s engagements to deliver agreed objectives.
• Where guest reviewers are employed by Credit Risk Review, encourage and develop teamwork, and provide technical coaching.

People & Talent

• Demonstrate the appropriate culture and values within the function and across the wider organisation
• Undertake a detailed review of the credit quality, focusing on samples of individual credits, from origination, through to structuring, monitoring and report documentation to provide assurance of effective planning, communication, control, and risk management.
• Provide an independent assessment of the credit process and governance benchmarked against Portfolio Standards, Group Policies and Procedures, and Group values.
• Execute the Credit Risk Review function for CCIB and ensure that the programme of reviews is undertaken in accordance with the approved Terms of Reference for the function.
• Ensure that reviews provide a combination of assurance and anticipation; that the reports and findings are accepted by the CCIB business, and any actions arising therefrom are followed through to closure.
• Maintain a good understanding of the requirements of key external stakeholders in respect of risk management and ensure these are well understood.
• Maintain an open and cooperative relationship in dealings with regulators
• Responsible for delivering effective governance.
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Credit Risk Review to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal:

• Respective Group and Regional Credit Risk Committees
• Group and Regional Business Heads
• Group and Regional Heads of Audit, Legal & Compliance, and Operations.
• Regional Chief Risk officers, Chief Credit Officers and Senior Credit Officers
• Country Business and Segment Heads
• Business Chief Operating Officer
• PGC Chairpersons
• Group Head of Operational Risk
• Country CEOs
• Group Head GSAM

External:

• Regulators (at Group and Country level).

Our Ideal Candidate

• 10+ years of experience in Credit Risk, preferably within the Corporate and Investment Banking
• Effective Management of Credit Risk related to Corporate, Commercial and Institutional Clients
• Prior experience in Credit Risk, credit Approval or credit Analysis experience would be a very strong contributing factor.
• Knowledge of Policies: Understanding of the Credit Policies, Standards, Credit Risk Type Framework, and various Credit Application Systems
• Understanding of CIB business and Credit Risk
• Understanding of Risk management principles and governance
• CIB suitable accreditation which includes Corporate Credit Risk Management Certification (CCRMC) and/or Financial Institutions Credit Curriculum (FICC)

Role Specific Technical Competencies

• Credit Risk Management
• Understanding of the Credit policies and procedures
• Strong analytical, communication and interpersonal skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers