Nelnet is a leading student loan servicer – but we’re even more than that.
We provide payment technology for over 1,300 higher education institutions and 11,500 K-12 schools. We deliver world-class fiber internet, TV, and phone services to residents of Nebraska and Colorado. We help borrowers achieve their educational goals with private student loan and refinance solutions. And we help businesses boost their performance with our cutting-edge technology and trusted expertise.
Each day, over 5,000 Nelnet associates in more than 30 communities across the country work to serve our customers and make their dreams possible. And we’re on the lookout for new people to help us go even further.
Rating Reviews
Rating is calculated based on
14
reviews and is evolving.
Pros: Nelnet offers excellent job security in the education services industry. The benefits package is quite good, including health insurance and retirement plans. I appreciate the focus on internal promotion and the opportunities to learn new skills. The team environment is usually collaborative and supportive, making the day-to-day operations smoother. Work flexibility is decent with hybrid options available.
Cons: Process improvements can sometimes feel slow, and there's a definite corporate structure that can lead to some red tape. Depending on your specific department, the pace might be very demanding, impacting work-life balance during peak times. Navigating internal systems can also have a learning curve.
Advice to Management: Continue investing in employee training and development programs to foster skill growth and retain talent. Streamlining some internal processes could also boost efficiency and employee satisfaction.
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Pros: I really appreciated the work flexibility at Nelnet, especially as an Accountant II. Being able to work a hybrid schedule and adjust hours when needed made a huge difference in my work-life balance. The team in Lincoln, NE was very collaborative, and I learned a lot about financial reporting within the banking industry. Management was generally supportive, fostering a good environment for professional growth within financial services. The company culture feels pretty stable, and you get decent
Cons: While career growth is present, the path to move up as an Accountant II sometimes felt a bit unclear, and the approval processes for new initiatives could be slow. During peak times, the workload can get pretty heavy, impacting the work-life balance temporarily. Communication regarding company-wide changes could also be more consistent. It's not a deal-breaker, but something to be aware of.
Advice to Management: Continue to focus on clarifying career progression paths within the accounting department, especially for roles like Accountant II, and streamline some of the internal approval processes. Improving company-wide communication around strategic changes would also be beneficial for employee morale.
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Pros: Nelnet provides a strong sense of job security, which is a major plus in the financial services sector. As a customer service representative, I've found the team to be supportive and collaborative, making even challenging days manageable. There are opportunities to learn about the student loan industry and develop new skills through ongoing training. The company culture generally fosters a sense of community and shared purpose.
Cons: Workload can become quite heavy during busy periods, especially around payment due dates or specific student cycles, which can impact work-life balance temporarily. Some internal processes could be streamlined for greater efficiency, and clearer paths for advancement beyond entry-level roles would be beneficial for long-term career growth for all employees.
Advice to Management: Continue to invest in process improvements to ease workloads during peak seasons. Clearly defining career progression paths and providing more visibility into advancement opportunities would further boost employee morale and retention within the company.
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Does Nelnet require specific safety equipment for its call center roles in Lincoln, NE?
No, for standard call center positions at Nelnet in Lincoln, NE, there's no specific safety equipment required beyond typical office ergonomics. We focus on a comfortable and professional dress code, not specialized gear.
Does Nelnet offer paid parental leave for new parents in the financial services industry?
Yes, Nelnet provides paid parental leave, which was really helpful when I welcomed my child. It allowed me to focus on my family without worrying about income during that crucial time.
What is the career path like for category managers at Nelnet, especially in Lincoln, NE?
My experience at Nelnet in Lincoln, NE has shown that category management roles offer growth, with opportunities to move into senior positions within our large fintech organization.
What is the career growth like for IT professionals at Nelnet?
I started in a junior developer role at Nelnet, a large financial services company, and have been able to move into a team lead position within two years, thanks to their internal training and promotion opportunities.
What is the hiring process like for IT roles at Nelnet, a large financial services company?
My experience with Nelnet's hiring process for an IT role involved a few interviews, including one with the hiring manager and a technical assessment, which seemed standard for a company of their size in the financial services industry.
What's it like working in category management at Nelnet in Lincoln, Nebraska?
My experience in category management at Nelnet, a large financial services company, has been rewarding, offering opportunities to impact our procurement strategies and supplier relationships right here in Lincoln.
What's the hiring process like for a loan servicing specialist at Nelnet in Lincoln, Nebraska?
My experience applying for a loan servicing specialist role at Nelnet involved an online application, an initial recruiter screen, a phone interview with the hiring manager, and finally, an in-person interview with the team. The process was straightforward and took about two weeks from application to offer.
I'm looking for remote customer service roles in the student loan industry, and Nelnet seems like a big employer. Do they offer many work-from-home opportunities for positions like that?
Yes, Nelnet, a large company in the student loan servicing sector, definitely has a lot of remote roles available, especially for customer service representatives. I've seen many postings for their work-from-home positions across various states, and it seems like a common setup for their customer-facing teams.
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