Total 12 Senior Executive live streaming operations job vacancies in Malaysia

Department:Corporate / Compliance

Reporting To:COO / Management

Job Summary

This role is suitable for candidates from:

• Cloud vendors / cloud resellers / MSP environments
• AWS / GCP / Azure operational background
• Internet / SaaS / hosting / tech-related operational environments

What we are looking for:

• 2–3 years of operational experience
• Familiar with cloud account operations, billing, invoices, customer coordination, or vendor operations
• Strong sense of responsibility and ownership
• Able to multitask and work in a fast-paced environment
• Good communication and coordination skills
• Leadership potential is a plus

Academic results are not our main priority. We value:

• Working attitude
• Execution capability
• Stability
• Ability to learn and adapt

Please share candidates who are:

• Hands-on
• Mature in handling operational matters
• Willing to grow long term
• Comfortable working in a structured and evolving environment

* We are not looking for purely administrative/customer service profiles without operational ownership.

* Candidate must have experience in cloud operation that involves in customer management, billing, incentive program and leadership skill (bonus)

Apply Link: https://jobs.persolmalaysia.com/detail/39002?apply_id=39002&utm_source=jobstore&utm_medium=sponsored

Contact Email: jiayi.neoh@persolapac.com

Benefits:

A. FlexiBenefit Program (Effective Jan 1, 2026)

• Annual post-tax budget of RM 3,000 per eligible employee
• Customizable across five categories:
• Health & Medical Wellness
• Learning & Development
• Sports & Fitness
• Family & Lifestyle
• Work Efficiency & Commuting
• Available upon successful probation completion.

B. Hybrid Work Benefit

• Business Development roles: Fully remote upon confirmation
• Solution Architects, Technical Account Managers, Operation Specialist, Cloud Operations Team Lead , Compliance Executive / Compliance Specialist :
• Upon confirmation: 4 days in-office + 1 remote day
• After 1 year + strong performance (Grade B+): 3 days in-office + 2 remote days
• Highlights: Structured flexibility, work-life balance, and performance-based progression.

C. Additional Benefits

• Flexible clock-in time
• Annual Leave: 14 days (years 1–5), 20 days (year 6 onward)
• Medical insurance (outpatient & hospitalization)
• Clear career progression & promotion opportunities
• Office within a 10-minute walk from public transportation

You are responsible for (but not limited to):

• Lead and manage a team of Customer Service Executives in carrying out daily reservation operations in accordance with Shangri-La Hotels & Resorts standards and guidelines.
• Guide, coach and inspire the Worldwide Reservations and Shangri-La Circle Membership team to achieve individual, team and departmental objectives.
• Collaborate closely with SCCHK and CEPTGZ to execute engagement activities and promotional campaigns related to the membership program.
• Embrace change management initiatives and cultivate a growth mindset within the team.
• Foster open and effective communication among team members, colleagues and management.
• Acknowledge, encourage and reward team achievements to create a positive, productive and motivated work environment.
• Conduct regular team meetings and briefing sessions to communicate updates on processes, promotions and business initiatives.
• Review, formulate and implement action plans to minimize, control and eliminate errors in tasks and reservations handled by the team.
• Actively participate in, lead and coordinate employee engagement initiatives to strengthen morale and team spirit.
• Monitor team performance through side-by-side coaching, silent call monitoring and weekly quality checks on team members’ emails, using the findings to identify coaching opportunities.
• Ensure consistent one-to-one coaching and feedback sessions are carried out with all team members based on weekly performance data and monitoring results.
• Support the development of an effective team by monitoring and analysing membership trends and data to identify opportunities for growth.
• Ensure adherence to Shangri-La Circle policies, procedures and all applicable data privacy regulations.
• Establish and maintain strong professional relationships with hotel representatives and key stakeholders.
• Manage the Manager on Duty (MOD) mailbox and undertake MOD-related responsibilities when required.
• Respond promptly and professionally to emails and calls from both internal and external customers.

To succeed in this role, you should have the following skills and experience

• Excellent spoken and written English is essential.
• The ability to converse and write in Mandarin or Cantonese will be an added advantage.
• Preferably, at least 5 years of experience in call centre operations, customer service, a travel agency, or hotel reservations, with at least 2 years at the supervisory level.
• Must be willing to work on rotational shift (24-hour operations)
• Computer-literate and internet-savvy.
• Flexible to changes and has a sense of urgency
• Can work under pressure and deliver on set goals
• Positive work attitude and being able to work in a team environment
• A pleasant personality with good communication, organization and call-handling skills
• People leadership experiences desired/preferred.
• Open to Malaysians only

We offer the following benefits:

• A complimentary stay at any of our hotels worldwide (T&C Apply)
• 5-day work week 
• Competitive monthly salary
• Discretionary performance-based bonuses
• Paid training programs and opportunities for career development.
• Comprehensive coverage includes SOCSO, EPF, EIS, and medical insurance.
• Annual preventive health screening
• Attractive perks and benefits

Perks & Benefits

• Nearby public transport
• Medical insurance

您需負責（但不限於）：

• 領導和管理客戶服務主管團隊，按照香格里拉酒店集團的標準和準則開展日常預訂業務。
• 指導、輔導和激勵全球預訂和香格里拉會員團隊實現個人、團隊和部門目標。
• 與 SCCHK 和 CEPTGZ 密切合作，執行與會員計畫相關的互動活動和推廣活動。
• 積極擁抱變革管理舉措，並在團隊內培養成長型思維。
• 促進團隊成員、同事和管理階層之間公開有效的溝通。
• 認可、鼓勵和獎勵團隊的成就，以創造一個積極、高效和充滿動力的工作環境。
• 定期召開團隊會議和簡報會，溝通流程、促銷和業務措施的最新進展。
• 審查、制定和實施行動計劃，以最大限度地減少、控制和消除團隊處理的任務和預訂中的錯誤。
• 積極參與、領導和協調員工敬業度提升活動，以增強士氣和團隊精神。
• 透過並肩輔導、靜默通話監控和每週對團隊成員電子郵件進行品質檢查來監控團隊績效，並利用調查結果來確定輔導機會。
• 確保根據每週績效數據和監控結果，對所有團隊成員進行持續的一對一輔導和回饋。
• 透過監控和分析會員趨勢和數據，尋找成長機會，從而支持高效團隊的發展。
• 確保遵守香格里拉集團的政策、程序和所有適用的資料隱私法規。
• 與酒店代表和主要利益相關者建立並維持牢固的專業關係。
• 管理值班經理（MOD）郵箱，並在需要時承擔與值班經理相關的職責。
• 及時、專業地回覆來自內部和外部客戶的電子郵件和電話。

要勝任此職位，您應具備以下技能和經驗。

• 優秀的英語口語和寫作能力至關重要。
• 能夠用普通話或粵語進行交流和寫作將是一項優勢。
• 最好有至少 5 年的呼叫中心營運、客戶服務、旅行社或飯店預訂經驗，其中至少 2 年擔任主管職位。
• 必須願意輪班工作（24小時營運）
• 具備電腦操作能力及網路使用經驗。
• 適應變化並具有緊迫感
• 能夠在壓力下工作並完成既定目標
• 積極的工作態度與團隊合作能力
• 個性開朗，溝通能力、組織能力及電話處理能力俱佳
• 具備人員領導經驗者優先考慮。
• 僅限馬來西亞公民參加

我們提供以下福利：

• 全球任何一家我們飯店均可免費入住（須遵守條款及細則）
• 五天工作制
• 具競爭力的月薪
• 酌情發放的績效獎金
• 有薪培訓計畫和職業發展機會。
• 全面保障包括社險、公積金、就業保險和醫療保險。
• 年度預防性健康篩檢
• 優渥的福利待遇

福利待遇

• 附近公共交通
• 醫療保險

• Position: Assistant Manager, 3PL Warehouse Operations.
• Salary: RM 4000-5000.
• Job location: Container Terminal 1, Off Jalan Tenggiri, North Port, Port Klang.

The hiring company

This is an integrated transport and logistics company,providing international freight forwarding and logistics services across Asia, Australia and Europe/America continents. Currently they have an opportunity for the right person to manage their 3PL facilities located at North Port (and West Port) in Port Klang area. They are looking for experienced and inspirational leader to lead the warehouse operation team in North Port and West Port, Port Klang.

Roles & Responsibilities

As Assistant Manager for the warehouse operation activities, the role is hands on and varied and it is imperative that leadership is displayed by hands on approach to all aspects which will involve picking and packing clients orders in a high volume and high pressure environment, maintaining a clean and tidy warehouse, dispatching of freight of freight using computerized software. This role requires to deputize for Warehouse Operations Manager as and when required.

The overall responsibilities will be:

*Manage and responsible for overseeing the day-to-day operational activities of the warehouse.

*Manage and direct inbound/outbound operations/shipments, oversee inventory functions and direct, lead and revise the implementation of contingency plans,if required.

*Ensure customer orders are dispatched in accordance with the agreed service agreement.

*To manage and supervise a team of warehouse staff to carry out and support daily operation activities, ensuring effective distribution and inventory system within the logistics facilities. 

*Responsible for the overall warehouse inventory accuracy and annual stock take and integrity.

*Ensure that all operations at the warehouse are compliant to safety,environmental and health standards.

Requirements: Candidate profile

The right ideal candidate for this senior role will be someone well organized with a solid 5-8 years experience in warehouse operations, picking and packing ,customer services or similar environment preferred, and have the ability to communicate effectively with their team and customers.

-Malaysian age 30-45.

-Possess a Diploma qualification in Supply Chain/Logistics Management or Business.

-A forklift license would be ideal,useful and beneficial.

-Previous experience in managing 3PL facility a huge advantage and will be highly considered.

-Demonstrated supervisory role in previous experience of managing 3PL warehouse operations.

-Knowledge of both warehouse and logistics practices.

-Good communication and people management skills.

-Good organization skills and ability to oversee others.

-Computer literate with basic knowledge of Excel, Word applications.

HOW TO APPLY

Interested candidates are hereby invited to apply by forwarding a copy of your complete resume (in simple Word format) for our review. You may apply online via JOBSTORE by clicking the apply button to submit your application.

Alternatively,candidates may forward resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my

[Policy of free job placement for job seekers]

Yes,it is absolutely free to job applicants. Chrisjac as the recruitment partner does not impose any charges or fees to candidates who apply jobs under our recruitment services.Please do not provide your bank or payment details when apply jobs listed under Chrisjac Recruitment.

For more job openings, please visit our website at www.chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

• 職位：助理經理，3PL倉庫營運。
• 薪資：4000-5000 馬幣。
• 工作地點：1號貨櫃碼頭，Jalan Tenggiri，北港，巴生港附近。

招募公司

這是一家綜合性運輸物流公司，業務遍及亞洲、澳洲和歐洲/美洲，提供國際貨運代理和物流服務。目前，他們正在尋找合適的人才來管理位於巴生港北港（和西港）的第三方物流設施。他們正在尋找一位經驗豐富、富有遠見的領導者，帶領巴生港北港和西港的倉庫營運團隊。

角色與職責

身為倉庫營運助理經理，此職位工作內容豐富多元，需要親力親為，展現領導能力。具體工作包括在高強度、高壓力的環境下揀貨包裝客戶訂單、保持倉庫清潔整齊、使用電腦軟體進行貨物調度等。此外，該職位還需在必要時代理倉庫營運經理的職責。

整體職責包括：

*負責管理和監督倉庫的日常營運活動。

*管理和指導入庫/出庫操作/發貨，監督庫存職能，並在需要時指導、領導和修改應急計劃的實施。

*確保客戶訂單依照約定的服務協議出貨。

*管理和監督倉庫員工團隊，執行和支援日常營運活動，確保物流設施內有效的配送和庫存系統。

*負責倉庫整體庫存的準確性、年度盤點以及庫存完整性。

*確保倉庫的所有作業符合安全、環境和健康標準。

要求：候選人簡介

擔任此高階職位的理想人選應具備良好的組織能力，擁有 5-8 年的倉庫營運、揀貨包裝、客戶服務或類似環境方面的經驗，並能夠與團隊成員和客戶進行有效溝通。

-馬來西亞人，年齡 30-45 歲。

-持有供應鏈/物流管理或商業相關專業的文憑。

-擁有堆高機駕駛證將是理想之選，非常有用且有益。

- 具備第三方物流設施管理經驗者優先考慮。

-在以往管理第三方物流倉庫營運方面展現主管能力。

- 具備倉儲和物流方面的知識。

良好的溝通和人員管理能力。

- 具備良好的組織能力和領導能力。

-具備電腦操作能力，掌握Excel、Word等辦公室軟體的基本知識。

如何申請

有意者請將完整履歷（Word格式）寄給我們審核。您也可以透過JOBSTORE線上申請，點選「申請」按鈕提交申請。

或者，應徵者也可以直接將履歷寄至我們的信箱jobs@chrisjac.com.my。

[提供求職者免費就業安置政策]

是的，求職者完全可以免費使用我們的服務。作為招募合作夥伴，Chrisjac 不會向透過我們招募服務申請職位的候選人收取任何費用。請勿在申請 Chrisjac Recruitment 發布的職位時提供您的銀行或付款資訊。

更多職缺，請造訪我們的網站www.chrisjac.com.my

福利待遇

• 休閒著裝要求
• 個人休假
• 開放文化

Get to Know the Team

At Grab, we empower merchants, advertisers and agencies to connect with our extensive ecosystem and audience through innovative solutions. Our unique platform allows clients to access their target markets effectively, ensuring measurable outcomes. We invite you to join us as we create value for users, drivers, merchants, and advertising partners while striving to improve daily life across Southeast Asia.

Get to Know the Role

Reporting to the Senior Sales Operations Manager, the Sales Ops & Analytics, you will be collaborating with Sales Operations, Commercial, Product Analytics, and Finance to develop and implement strategies and tools for the Sales teams. Your focus will be on promoting and delivering services to Grab's ecosystem. You should be able to both strategize and execute plans alongside the Commercial and Sales Operations Team. In this dynamic environment, you will contribute to sales strategy, customer segmentation, process improvement, and business analytics.

This is a fully onsite role at our Petaling Jaya office.

The Critical Tasks You Will Perform

• You will act as a key partner for the Commercial Country Head and Country Sales Managers in MY/SG.
• You will lead the execution of country market planning and business reviews.
• You will analyze key sales and performance indicators to inform strategic and tactical decisions while ensuring sales forecast accuracy.
• You will support sales teams in monitoring and forecasting against quarterly targets for revenue and other KPIs.
• You will provide market and sales data intelligence to aid the sales team in forming strategic business cases.
• You will partner with sales leadership to define sales strategies and requirements for business systems.
• You will ensure integrity of sales and customer data by advocating proper usage of tools like Salesforce.
• You will coordinate with Regional Operations to enhance sales operations efficiency at the country level.

Get to Know the Team

At GrabFin, we empower the people of Southeast Asia by ensuring financial inclusion for the underserved. The Insurance Operations PST in Malaysia supports Insurance Products and owns Accounting, Reports, Internal Tools, and Third-Party Integration domains.

Get to Know the Role

You will report to the Engineering Manager, Insurance Operations, based in Malaysia and develop internal tools, reporting dashboards, and operational applications. You will work across the stack, building both frontend and backend components. We're looking for candidates that embody ownership, display a hunger for learning and improvement, and excel in autonomy.

The Critical Tasks You Will Perform

• Develop high-quality and scalable backend services within a microservices architecture
• Design, develop, and maintain user-friendly frontend web applications using React
• Build internal tools and reporting dashboards for Insurance Operations team
• Write clean, efficient, and maintainable code
• Collaborate with diverse teams to design and ship new features
• Participate in code reviews to maintain code quality and share knowledge
• Contribute to architectural decisions and technical direction
• Participate in On-Call rotations to ensure service reliability

ABOUT US:

PolicyStreet Group is a full-stack insurance technology (insurtech) group of companies providing digital insurance solutions to businesses and consumers across Asia and Australia.

The Group operates through multiple entities across its key markets and business lines, including its insurance distribution, embedded insurance, and reinsurance arms. It partners with over 40 insurance and takaful providers globally to deliver employee benefits and group insurance solutions, insurance aggregation services, and digital infrastructure that simplifies insurance.

PolicyStreet Group is backed by leading venture capital firms Altara Ventures and Gobi Partners, as well as sovereign wealth funds Khazanah Nasional Berhad and Cool Japan Fund. The Group serves over 10 million customers with more than US$10 billion in sum insured. It was featured in the Financial Times and Statista’s Top 500 High-Growth Companies Asia-Pacific 2026 list and named “Most Disruptive Insurtech in Malaysia” at the Insurance Asia News (IAN) Country Awards for Excellence 2025.

WHAT YOU’LL DO:

• Handle insurance policy issuance, including generating accurate quotations and preparing cover notes within set timelines.
• Work closely with customers to gather required documents and ensure a seamless policy issuance process.
• Carefully review documents and cover notes for accuracy and completeness, enabling timely policy activation.
• Coordinate with insurance providers to follow up on pending approvals and ensure smooth processing.
• Manage customer accounts, addressing inquiries and maintaining satisfaction with our products and services.
• Contribute to team efforts by meeting sales and renewal targets.

WHAT WE EXPECT OF YOU:

• Minimum diploma in business, communications, or a related field.
• At least 2 years of experience in a customer service role, preferably handling email and WhatsApp communications.
• Proven hands-on experience in insurance issuance is a must.
• Experience in the insurance industry is a strong advantage.
• Strong attention to detail and excellent organizational skills.
• A customer-focused mindset with strong communication and problem-solving abilities.
• Self-reliance and adaptability to handle responsibilities independently.
• Leadership potential and a desire to grow into a people management role.

We are seeking a highly motivated and detail-oriented individual to join our team in the Business Process Management & System Projects function. The role offers an exciting opportunity to work on process improvement initiatives, digital transformation, and system implementation projects that drive efficiency and innovation across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITES: 

• Perform product setup for NPI builds, including MES configuration and routing creation via Engineering Change Management.
• Provide PDM NPI related troubleshooting and issue resolution.
• Act as key user and SME for MES and PDM NPI processes, supporting functionality enhancements and process improvements.
• Consolidate and align PDM NPI enhancement requirements across operations, IT, and stakeholders.
• Drive design, development, and deployment of SAP & MES solutions to improve process efficiency, traceability, and data accuracy.
• Support end-to-end project execution and system enhancements through cross-functional collaboration, including requirements, testing, training, and change management.

This role covers the activities post inputs are received from the source - retailers/vendors. Primary focus is to be the bridge between the Supplier Engagement team and other Ops pillars. System changes surveys, BAU query resolution, MSD tickets tracking and closure, KPIs reporting, productivity initiatives, RCAs are the key areas of work for this team. Apart from this, the team is also responsible to analyze, classify and management of the data. This role is accountable for handling data queries arising from BAU quality checks (RAP & DQI scoring).

Job Responsibilities

Retailer Onboarding and Engagement:

• Collaborate with the Supplier Engagement Lead on retailer onboarding.
• Ensure compliance for received data by working closely with retailers and NielsenIQ teams.
• Track retailer or vendor data quality and conduct regular reviews with internal stakeholders and retailers.
• Drive specific quality improvement goals for retailers, including change management related to data receipt.
• Handle large data sets with exposure to multiple formats and TLog data.
• Understanding of SAP, transactional data handling, FTP, and MFT setup and maintenance.
•  Ability to extract, transform, load, and clean large data sets from multiple sources.
• Familiarity with managing, querying, and aggregating large data sets.

System Change and Data Corrections:

• Plan and follow up on operational activities.
• Address data corrections due to MSD or other data errors through retailer discussions and planning with Ops.
• Track and resolve MSD tickets.
• Collaborate with INS team on results of eDive for System change.

Stakeholder Management & BAU Collaboration and Communication:

• Act as the internal SPOC for Ops and regional leadership teams.
• Provide updates on KPIs, market progress on retailer onboarding, BAU KPIs, and productivity initiatives. (internal SPOC for Ops)
• Communicate with internal and external stakeholders to resolve data issues.
• Provide timely updates and visibility to stakeholders.
• Contact data providers via email if data has not been received as per SLAs.
• Communicate with data providers on any discrepancies found in initial data checks, FoVa reports, shop usability, or other factory processes.
• Handle new store information and confirmation on store closures.
• Address new stores and closed store queries.
• Coordinate with Input Ops and Output for processing reissued data.
• Send relevant IO communications (internal) regarding new/closed stores, missing retailer data, estimation of retailer data, reissue of retailer data, store name changes, store mapping corrections, retailer expansion, and retailer data changes during BAU.

Quality Assurance:

• Conduct quality checks, including eDive primary testing of data, and RAP scoring, eDive.
• Address data queries arising from quality checks.

Opportunity Identification:

• Identify new operational efficient opportunities within existing retailers.
• Ops teams (NOC), and DA Analysts to realize these opportunities, consulting closely with the commercial or RV team as applicable.

ABOUT US:

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, car insurance renewals and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 10 billion in sum insured.

ABOUT THE ROLE:

You will join a growing team focused on delivering a profit-oriented proposition. Polisea Labuan creatively evaluates standard and non-standard risks and develops optimal coverage solutions for our clients. 

You are expected to streamline and standardise processes across various stakeholders to ensure completion and compliance for the benefit of the company's P&L. 

On top of pursuing a fulfilling job, you will be working with a great bunch of energetic people in building and offering InsurTech solutions across South East Asia!

WHAT YOU’LL DO

• Handle financial settlements with cedents, reinsurers, and reinsurance brokers according to terms and agreements, managing overall cash flow in a timely manner.
• Control data quality and manage risk-related activities according to internal guidelines.
• Collect accurate premiums and claims information and proactively handle claims including indexation.
• Build and collate premiums, claims registers, and outstanding case reserves.
  
  

WHAT WE EXPECT OF YOU:

• Must be residing permanently in Labuan.

• Minimum 2 to 4 years of relevant experience in a company offering (re)insurance.
• Adequate knowledge of (re)insurance.
• Proactive natured, independent and dependable.
• Strong administrative and analytical skills, ability to multi-task with attention to detail.
• Strong inner drive to achieve and challenge the (re)insurance status quo.

This is a vital role in ensuring MFS can calculate independent Net Asset Values of investment funds. A Fund of Funds Genesis Portfolio Operations (FOF) Senior Associate will operate and oversee reconciliation and NAV review technology to deliver a full reconciled gross Net Asset Value to client operations teams or clients, including cash, positions and receivables.

An FOF Senior Associate will have a strong understanding of what drives the value of an investment fund, the types of products it trades and the nature of day to day operations between an investment fund and its counterparties, all alongside a keen interest in learning new technologies and skills.

• Operate & oversee reconciliation technology to deliver a fully reconciled gross NAV to the client operations team including cash, position and receivables – holdbacks
• Review work of Junior Staff, provide guidance and mentoring.
• Work closely with our FOF operations team to ensure trade processing is complete, corporate actions have been booked correctly & pricing is accurate
• Work hand in hand with our client operations team to provide superior customer service to hedge fund managers and investors
• Ownership, management and resolution of all internal queries
• Business continuous improvement is a core part of the job. We are constantly striving to increase efficiencies where possible.