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We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.
Work Arrangement: Onsite in Clark Office
Shift Schedule: Shifting Schedule (including after-hours and on-call support)
The Systems Engineer is responsible for providing advanced technical support and incident resolution for IT infrastructure, end-user devices, and enterprise applications. This role ensures operational continuity by handling escalated issues from Level 1, collaborating with senior engineers, and maintaining system health across multiple platforms. The position also supports compliance with ISO27001:2022 standards, data privacy regulations, and requires strong communication skills for customer interaction and vendor coordination. Occasional travel using company-provided logistics (two-wheel or four-wheel vehicles) may be required to support nearby clients.
About the Job:
Incident Handling:
- Resolved escalated tickets from Level 1 within SLA
- Trouble Shoots & Repair issues (High Level)
>Windows OS (desktop/laptop),
>Apple Devices
>Linux Devices
>Mobile devices & tablets
>Audio/Visual systems
>Microsoft 365 suite (Outlook, Teams, SharePoint, Dynamics, Engage etc.)
>Cloud platforms (Azure, O365, AWS, SaaS, PaaS, IaaS)
>Networking & Infrastructure: Firewalls, Layer 2/3 switches, Wi-Fi systems
>Telephony/IPBX systems
>Security systems: Door access, CCTV, RFID
>Printing solutions: MFC printers and related technologies
Customer & Vendor Interaction:
- Communicate with customers via phone, email, or in-person for technical assistance.
- Coordinate with vendors for escalations, warranty claims, and procurement.
Monitoring & Maintenance:
- Monitor network and health systems using RMM tools and ticketing systems.
- Manage backups and ensure data integrity.
- Maintain cybersecurity posture through AV/EDR solutions and compliance checks.
Compliance & Governance:
- Ensure adherence to ISO27001:2022 standards and maintain accreditation requirements.
- Support internal audits and/or assessments for compliance and security.
- Follow ITIL-based incident, problem, and change management processes.
Inventory & Facilities:
- Track and manage IT inventory (hardware, peripherals, licenses).
- Assist with workstation customization and IT equipment setup.
- Support minor facilities-related IT tasks as needed.
Travel:
- May require travel using company-provided logistics (two-wheel or four-wheel vehicles) to provide support to nearby clients.
Continuous:
- Maintain certifications and stay updated on:
- Microsoft technologies (MCSA, MS-900, AZ-104)
- Networking fundamentals (CompTIA Network+, CCNA)
- Cybersecurity basics (CompTIA Security+, EDR tools)
- Cloud & RMM platforms
- Complete company-mandated certifications within agreed timelines.
Your Qualification:
- Min. of 3 years of experience
- Education: Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
- Technical Expertise: Windows OS, Microsoft 365, cloud systems, AV/EDR, backup technologies, networking, telephony, security systems, printing solutions.
- Tools: Ticketing systems, RMM platforms, AI-based triage tools.
- Soft Skills: Strong communication, teamwork, problem-solving.
- Certifications: Microsoft Certified Fundamentals/Associate, CompTIA Network+/Security+ ITIL Foundation (preferred).
- Other: Valid driver’s license for company-provided vehicles (not necessary).
Job Offer:
- Up to 1-MONTH FREE Accommodation for those relocating to Pampanga
*21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
- HMO coverage for employee +1 FREE dependent on the first day of employment
+1 additional FREE dependent per successful year of tenure (up to five (5) years)
- Tenure Incentive Program*
- FREE daily meal
- Referral Bonus of up to Php20,000.00*
- ALL government mandated benefits
*Terms and conditions apply
