As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our 300 million customers get the most out of their devices, appliances and connections. We provide insurance, repair, replacement, installation and 24/7 support for everything from cellphones to laptops and household appliances. Our experts are available online, on the phone, at one of our more than 800 stores, or can even come to you.
Rating Reviews
Rating is calculated based on
29
reviews and is evolving.
Pros: As a Software Engineer in Nashville's tech industry, Asurion offers great career growth and learning opportunities. We work on challenging projects, constantly expanding technical skills. My team is super collaborative and supportive. It's a stable environment with a real focus on development.
Cons: Some internal approval processes can be slow, occasionally impacting project timelines. It's a minor frustration when trying to innovate quickly. Also, certain legacy systems can make things more complex than necessary.
Advice to Management: Consider ways to streamline some of the internal approval processes to help accelerate project delivery and innovation.
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Pros: I've really appreciated the career growth path at Asurion, a global private company in the telecommunications industry. Starting as an agent and being promoted to Call Center Supervisor shows their commitment to internal development. They offer excellent training programs and leadership workshops that genuinely help you grow professionally in a BPO setting. The team environment in Iloilo is very supportive, and I've learned a lot from my peers and managers. This has been key for my
Cons: While career growth is strong, sometimes the workload for a Call Center Supervisor can be quite heavy during peak seasons, which impacts work-life balance slightly. There could also be better transparency in the promotion process for higher-level management roles, making it clearer what specific steps are needed beyond the supervisor level. Improved internal communication about these career progression pathways would be beneficial.
Advice to Management: Continue investing in leadership development programs. Consider implementing clearer, more transparent pathways for career progression beyond the supervisor role, perhaps with mentorship opportunities. Also, look into staffing models to better manage workload during busy periods to help maintain work-life balance.
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Pros: I really appreciate the emphasis on learning and development at Asurion. As a Senior IMS Associate, I've had access to various training resources that helped me refine my technical skills and adapt to new technologies in the tech services industry. The team collaboration is strong; everyone is willing to help, which makes complex projects manageable. It's a global tech company, so you get exposure to diverse perspectives and advanced systems. The work environment in Calamba is generally
Cons: While the company culture is good, there are times when communication between different departments could be smoother, especially during peak seasons or when rolling out new initiatives. This can sometimes lead to slight delays in approval processes for projects. Also, career progression paths for specific technical roles like Senior IMS Associate could be made clearer, offering more defined steps for advancement within the technical support structure.
Advice to Management: Continue investing in cross-departmental communication tools and workshops to enhance collaboration and streamline processes. Providing more explicit roadmaps for technical career progression would also be highly beneficial, helping employees like Senior IMS Associates see their long-term growth
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What's the decision-making process like for category management roles at Asurion, a large tech company?
In category management at Asurion, we often use data-driven insights for strategic decisions, focusing on customer needs and market trends. It's a collaborative environment where input from various teams informs our category strategies.
What's it like working in category management at Asurion, especially during their change initiatives?
My experience in category management at Asurion involved adapting to significant change, which is common in the tech and insurance industry. The company size allows for impactful work, and the teams are generally supportive during these transitions in the Nashville area.
What is the hiring process like at Asurion for tech roles?
My experience with Asurion's hiring process for software engineering jobs in Nashville was quite thorough, involving an initial recruiter screen, a technical phone interview, and then a virtual onsite with multiple interviewers covering coding and behavioral questions.
What's it like working in tech support at Asurion, especially in the Nashville area?
My experience in Asurion's tech support roles in Nashville has been really hands-on, dealing with a wide range of customer issues for a large tech company. It's a dynamic environment where you really learn a lot about problem-solving.
What's the interview process like for a remote customer service role at Asurion?
My interview for a remote customer service position involved a phone screen, a virtual interview with an HR representative, and then a final interview with the hiring manager. They focused on my problem-solving skills and experience in the tech support industry.
What is Asurion's current policy on remote work for their tech roles, and how has it evolved?
Asurion offers hybrid work arrangements for many tech positions, balancing in-office collaboration with remote flexibility. While some teams may have specific requirements, the company generally supports a blend that has become more common post-pandemic.
What is Asurion's policy on remote work for tech roles in the Nashville area?
Asurion offers hybrid work arrangements for many tech positions, allowing employees to work from home a couple of days a week. For roles specifically based in the Nashville headquarters, expect a blend of in-office collaboration and remote flexibility.
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