hammerjack is an Australian & Philippine owned and operated offshore outsourcing services provider. Headquartered in Sydney with multiple operating offices in Makati, Manila, and Pampanga, Philippines. We specialise in providing dedicated, high performing teams and outsourced services to the global small and midsize business market. Our solutions deliver quality and consistent outcomes and are helping businesses to focus on their core competencies, reduce operating costs and deliver more value to their customers.
hammerjack has been a major player in developing the new Knowledge Process Outsourcing (KPO) industry in the Philippines servicing the Australian, U.S.A and U.K markets. Over the last 7 years we have sourced trained and developed top talent focussed on the Finance, Accounting, Bookkeeping, IT and Virtual Assistant services space. Our knowledge and experience in implementing the latest technologies and systems to support the best people has led to continued success for our clients and their remote teams, all while placing information and cyber security at the forefront. Our operating model was born in the enterprise services space and has been specifically developed to cater for the small, midsize market. This experience and collaborative customer approach set business up for success, no matter where they are on their journey.
We offer an enterprise level approach to continuous improvement, high performance & quality, and world class customer experience. Our ability to deliver this level of service across multiple lines of business and industry verticals is a product of our investment in people, technology and the governance that sits behind it all.
Rating Reviews
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30
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Pros: Working as an AU Accountant at hammerjack in Makati has been a great experience for my career development. The company really focuses on continuous learning and provides access to various training materials relevant to Australian accounting standards. I've gained valuable exposure to diverse Australian clients and reporting requirements, which has broadened my skills significantly. The team culture here is very supportive, making it easy to ask questions and learn from more experienced
Cons: While career growth is strong, sometimes the speed of internal promotions or new project allocations can feel a bit slow, especially when you're eager for the next challenge. Also, during peak periods, the workload for an AU Accountant can be quite demanding, requiring careful time management to maintain work-life balance, though management is generally understanding.
Advice to Management: My advice to management would be to create clearer, more frequent communication regarding potential career paths and advancement opportunities, especially for those in specialized roles like AU Accountant, to keep the team motivated and engaged.
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Pros: The company culture at hammerjack is genuinely one of its strongest points. As an Executive Assistant, I've always felt part of a cohesive team, even in the fast-paced BPO industry. There's a lot of emphasis on collaboration and mutual support. Management is approachable, and they encourage skill development, which is great for career growth. I've had opportunities to learn new administrative tools and processes. The work environment in their Makati office is also modern and conducive to
Cons: While the overall support is great, sometimes the workload for an Executive Assistant can get pretty intense during peak periods, which impacts work-life balance a bit. I also think communication on broader company initiatives could be slightly more consistent. Sometimes, getting quick approvals for certain tasks can also take a little longer than ideal, causing minor delays.
Advice to Management: To further enhance the positive company culture, I'd suggest improving internal communication on strategic updates and company-wide goals. Also, implementing clearer guidelines for approval processes could streamline tasks for Executive Assistants, especially during busy periods. Continuing to
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Pros: I've really appreciated the work flexibility here at hammerjack, which is vital for an IT Support Engineer. The remote work options and flexible scheduling for our offshore team in the Philippines have been a lifesaver, making it easier to manage personal commitments. The team environment is supportive, and there are good opportunities to learn new technologies and processes within the IT services domain. Management generally encourages continuous learning and skill development, which helps
Cons: While work flexibility is good, sometimes the approval process for schedule changes can feel a bit slow, especially during peak seasons when client demands are high. This can occasionally impact workload management. Also, I think there could be clearer pathways for career progression beyond a certain level for specialized IT roles, which would be beneficial for long-term employees.
Advice to Management: Consider streamlining the approval process for flexible work requests to make it more agile, especially for seasoned IT Support Engineers. Also, developing more defined career ladders and specialized training programs for advanced technical roles within the BPO framework would be greatly appreciated by the team to boost career growth opportunities.
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What is the typical salary range for a customer service representative at Hammerjack in the Philippines?
Based on my experience as a CSR at Hammerjack, I've seen starting salaries for entry-level roles in the Philippines typically range from PHP 25,000 to PHP 35,000 per month, depending on experience and specific campaign. This range can increase with tenure and performance in this BPO company.
How accurate is the job description for a customer service representative at Hammerjack compared to the actual day-to-day tasks for a large BPO company?
Based on my experience as a CSR at Hammerjack, the job description was quite accurate; I handled customer inquiries and issues daily, reflecting the core duties for this role in the Australian BPO industry.
What retirement plan options does Hammerjack offer for their BPO employees in the Philippines?
Hammerjack provides a solid retirement savings plan, contributing a percentage of my salary each month, which really helps me plan for my future beyond my career in this call center role.
How accurate is the job description for remote customer service roles at Hammerjack?
The job descriptions for Hammerjack's remote customer service roles in the Philippines are pretty spot-on. I found that the day-to-day tasks and required skills for the large BPO company matched exactly what was advertised.
What is the typical interview scheduling process at Hammerjack, a large BPO company?
After applying for a customer service role at Hammerjack, they usually reach out within a week to schedule the initial HR screening and subsequent assessments for candidates in the Philippines.
What was the interview process like for a remote customer service representative at Hammerjack, and were there any tasks involved?
The interview process at Hammerjack for a remote CSR role involved a series of interviews and a practical assessment to gauge my skills. It felt thorough, preparing me well for the actual job in the BPO industry.
What's the dress code like at Hammerjack, especially for entry-level roles in the BPO industry?
At Hammerjack, the dress code is business casual, which makes it comfortable for daily operations and client interactions within the BPO sector in Clark. It's quite relaxed for the team members on the floor.
What's the dress code like for customer service roles at Hammerjack in the Philippines?
Working as a customer service representative at Hammerjack in the Philippines, I found the dress code to be business casual. It's a comfortable yet professional environment for the BPO industry.
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