iSupport Worldwide is one of the leading modern offshoring companies in the Philippines. We provide world-class and dedicated staffing, facilities, and managed operations for Fast-Growing Companies and Small and Medium-Sized Businesses in any industry, vertical, and language. We build boutique teams of accountants, engineers and even legal professionals.
Founded in 2006, iSupport Worldwide is a US-Owned BPO company, with sites in the Central Business District of Ortigas, Philippines.
Finding, landing, and retaining high-performance talent is one of the toughest challenges many businesses face today. Traditional outsourcing gives minimal control over recruitment, operations, and facilities. Staff is shared with other companies that translate to a reduction in talent level and low business performance. These gaps limit the full potential of Fast-Growing Companies and SMBs.
iSupport Worldwide bridges these gaps. We support our clients by giving them access to our robust recruitment team and a vast talent pool with workforce participation of 43 to 45 Million. Talent is concentrated in Metro Manila, where our sites are located.
Our clients enjoy an average of 70% to 75% savings in business costs and low attrition at 2.1%. They have full control of high performance and 100% dedicated team with 0% reduction in talent level.
We provide a highly secured facility and take on the entire administrative functions like facilities, human resources, payroll, and IT support, giving you the ability to operate 24/7/365 in your company-owned branded suites.
We help your company scale up by giving you access to a platform with a world-class workforce to generate profitable revenue while increasing quality and reducing costs.
Rating Reviews
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Pros: For Customer Support Representative roles, there's always work. You get consistent shifts, so your monthly paychecks are pretty secure. It's a big company in the BPO industry, so you don't really worry about sudden layoffs.
Cons: While the job itself feels secure, your specific account or team can change with little notice. It's tough when you've just settled into a routine. They are very big on performance metrics, so you gotta stay on top of your game.
Advice to Management: Try to offer more clear pathways for internal career progression. It would really help with employee retention and morale.
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Pros: They're a big Business Process Outsourcing company, so you get solid training as a Customer Service Representative. Pay is decent for Cebu City, and benefits like HMO start fast in this corporate environment.
Cons: Work flexibility isn't really a thing here. You're stuck with fixed night shift schedules, which can be tough. Changing shifts or getting time off is really hard for BPO roles.
Advice to Management: Consider implementing more flexible scheduling options or a clear process for shift swaps. It would greatly improve employee satisfaction, especially for those in customer support roles.
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Pros: The team environment among Customer Service Representatives is genuinely good. I've made some solid friends in the Manila office. It helps a lot when you're dealing with the grind of the BPO industry.
Cons: Leadership often feels pretty disconnected from the daily work. There's not much emphasis on personal development, which can make the company culture feel a bit stagnant for career growth. It's all about metrics.
Advice to Management: Try to be more present and genuinely engage with the front-line staff, especially those in Customer Service Representative roles. Invest more in employee development beyond just hitting daily KPIs to improve overall company culture.
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What is the day-to-day working culture like at iSupport Worldwide, especially for remote IT support roles?
The culture at iSupport Worldwide is collaborative and focused on client success, with a strong emphasis on teamwork even for remote positions. Expect a professional yet supportive environment where communication is key, particularly for IT support staff handling global client needs.
What is the day-to-day working culture like at iSupport Worldwide for customer service roles in their North American offices?
The team at iSupport Worldwide fosters a collaborative and supportive environment, especially within their customer service department. Expect a focus on problem-solving and continuous learning, with colleagues readily sharing insights to help each other succeed.
What is the day-to-day work environment like at iSupport Worldwide for a customer support representative?
The team at iSupport Worldwide fosters a collaborative and supportive atmosphere, which is key for customer support roles. Expect a fast-paced environment where teamwork is encouraged to handle diverse client needs effectively.
What is the typical work environment like for customer support roles at iSupport Worldwide, particularly in their US-based offices?
The culture at iSupport Worldwide emphasizes collaboration and a supportive team atmosphere for customer support professionals. Team leads often encourage knowledge sharing to help resolve complex technical issues efficiently.
