Total 856 Customer Service job vacancies in Johor Bahru, Johor

The National Cancer Centre Singapore (NCCS) is working closely with the Singapore Translational Cancer Consortium (STCC), which is a nationally coordinated consortium to synergise cancer research capabilities in Singapore. Established in 2020, STCC brings together unmatched basic, clinical and translational talent in Singapore to create globally significant peaks of excellence in selected Asian cancers. We currently have the following opening and would like to invite you to be part of an ongoing and dynamic team.

You will be actively involved in data management of clinical research studies and long-term study databases for STCC. Your responsibilities will include:

1) Extract data from medical case report, maintain database, and perform data mining from hospital Electronic Medical Record (EMR).

2) Perform ETL (Extract, Transform and Load) raw data from enterprise data warehouse.

3) Harmonize data from multiple sources and transform raw data into analyzable insights.

4) Perform analysis of registries and databases to identify and interpret key patterns and to support the communication of these insights to internal and external stakeholders on a planned regular basis and on ad hoc requests.

5) Maintain and build AI applications across tumor types, for examples, information extraction, entity recognition and predictive analysis with machine learning models.

6) Database environment scheduled server maintenance and acceptance tests.

7) Cross-institutional access account application and management.

8) Assist the Principal Investigator in submission of accurate and timely closeout documents. Coordinate appropriate and timely payments to participants where applicable.

9) Handle all initial and follow up communications between patients, healthcare professionals, clinical trial industry sponsors and PI/Co-Investigators.

Requirements:

1) Degree in Life Sciences, Health Sciences, Bioinformatics, Statistics, Mathematics Information Technology, Computer Science, Data Science and/or Business Analytics.

2) Have programming and data science background. Data wriggling skills using Python and technical knowledge on SQL are must.

3) Skill and knowledge on other tools like R, programming, OBIEE, JSON, XML, HTML, structured and unstructured data processing and Tableau will have added advantage.

4) Experience in healthcare data and health data standards is desirable.

5) Experience in descriptive and predictive analytics will have added advantage.

6) Meticulous, with excellent organizational and time management skills.

7) Good communication, organizational and interpersonal skills.

8) Ability to complete tasks independently with minimal supervision.

9) Ability to work on multiple projects involving multiple stakeholders concurrently.

Job Description

• To provide after sales service including installation, troubleshooting and maintenance of various A/V equipment
• To provide technical consultancy and support to customers
• To conduct basic user functionality training on the equipment at customer’s site as and when necessary
• To respond to customers’ requests by troubleshooting problems and take corrective actions within targeted timeline
• To develop and maintain excellent relationships with customers
• To prepare service reports
• Any other jobs as assigned by supervisor

Job Requirement

• Possess Diploma in Electrical/Electronic Engineering
• Preferably a few years of relevant experiences in electronics industry. However, Entry level applicants may apply
• Prepared to work overtime and willing to travel overseas when needed
• Positive attitude with strong motivation to learn
• Fairly good spoken and written English
• Preferably with Class 3 Driving Licenses

The Associate / Research Coordinator will assist the Principal Investigator with population health studies using electronic health records and cancer registries. You will also help implement and coordinate research projects and its activities. These activities may include screening, recruitment and consent taking, incident event reporting, data collection and data management, biological specimen collection and retrieval, maintenance of site files and research participants’ follow up. You are required to adhere to Good Clinical Practice (GCP) guidelines, protocols, and regulatory compliances and also support the department with general administration tasks.

Requirements:

- Degree/Diploma in Life Science or its equivalent.

- Research experience will be an added advantage.

- Proficient in Microsoft Office applications.

- Proficient in English and a second language for ease of communication during patient recruitment.

- Good interpersonal and communication skills; comfortable interacting with patients, doctors, nurses, and other healthcare professionals.

- Meticulous, a good team player, independent and self-motivated with good time management abilities.

Precision Radiation Oncology Programme (PROP). The scope of the projects conducted under the premise of PROP includes 1) early- and late-phase clinical trials; 2) cancer genomics and data science; and 3) translational cancer and radiation biology. For this role, you will be mainly working with the Principal Investigator (PI) and the research teams under Theme 2. The projects involve studying cancer genomics of two main cancers, nasopharyngeal and prostate cancer, and the development of risk stratification models or identification of novel biomarkers for radioresistance. Samples from consented patients will be used for next-generation sequencing and/or microarray to generate “big data” for further analysis by our data scientists. You will be involved in inter-departmental collaborations with oncologists, pathologists, scientists, and local and international collaborators.

You will participate in the following activities:

- Processing and multi-omics molecular profiling of patient samples, including next-generation sequencing, microarray analysis, etc.

- Routinely update and maintain the biobank and database of collected patient samples.

- Assist and guide Intern students in sample processing and experiments.

- Actively engage internal clinical and data science teams as well as external collaborators to ensure alignment with overall research goals.

- Participate in research activities, lab meetings/presentations and audits.

- Maintain inventory and purchase reagents, consumables and equipment when required.

Job Requirements:

- Diploma in Biomedical/Life Sciences, or related fields.

- At least 1 year of research experience in molecular biology is necessary.

- Previous experience in blood sample processing and DNA/RNA extraction.

- Prioritises proper handling, processing and documentation of patient samples; must be comfortable handling blood or tissue samples.

- Strong technical wet lab skills and meticulous in database and biobank management.

- Strong initiative and good communication skills are necessary.

- Responsible and passionate about oncology clinical research.

- Able to work independently and with other team members under pressure and tight deadlines.

The shortlisted candidates will be contacted. Interested candidates should send in your curriculum vitae with the full contact information of three referees.

Knightsbridge House International School is one of the fastest-growing schools in Singapore.

We believe education should be a right and not a privilege. Everything we do is centered around providing world-class educational experiences and outcomes for our students that are truly affordable and accessible. We provide an environment where Educators are empowered and are able to progress within our organisation. We welcome self-motivated quirky individuals who have a true passion for education and believe that education changes the world!

Receptionist/administration

• Handle day-to-day operational functions for an International School.
• Answer phone calls, greet visitors and provide information to parents and students
• Review all applications to ensure students meet the school’s requirements in terms of academic qualification and other eligibilities.
• Ensure that all students have the right and legal resident pass or visa to stay and study in Singapore.
• Ensuring all stages of the admissions process are handled professionally and with immediate attention.
• Be the first point of contact for all prospecting parent’s enquiries.
• Support and assist parents or guardians of students throughout the admissions process to ensure a very smooth and pleasant experience is delivered.
• Qualifying leads and maintaining an organised record of all enquiries and responses.
• Assist the academic team in attending to students' matters as and when required.
• Organise and support the school open house and other school events.
• To maintain professionalism and respectful behaviour towards students, colleagues, and all stakeholders at all times.
• School bus arrangement and managing bus logistics with an appointed bus provider.
• School Uniform distribution and stock taking.
• Student supervision duties such as oversight of students at recess and playtime.
• General purchasing duties such as stationery ordering and stock management.
• Liaise with contractors for any installation work.
• Manage phone calls and correspondence (e-mail, letters).
• School bus arrangement and management and managing bus logistics with an appointed bus provider.
• Liaise and establish positive relationships with various stakeholders and parents.
• Responsible for administering basic first aid to students and informing parents of student illness at school.
• Any other duties as assigned by the Head of School and management.

Requirements:

• Bachelor's degree in any field.
• Good command of English is required as the need to communicate with expatriate parents of students.
• Must have good communication and interpersonal skills.
• Must be a team player, multitasking and able to work independently.
• Having the ability to access and handle challenging situations.
• Have at least 3-5 years of working experience in Admissions and Administration within an international school

Highlights:

• Health insurance
• Dental reimbursement
• AWS + Performance Bonus
• Friendly environment
• Multiple buses to town
• Upcoming Havelock MRT Station (TE16) just outside our office

Job Summary:

The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

• Effectively handle and manage customers’ feedbacks and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
• Work closely with team members to ensure accurate and timely delivery of services
• Participate actively in the customer retention program and strategy
• Tracks and assist in collection of outstanding payments in relation to the income generated from your department
• Ad-hoc duties such as billing and filing
• Perform other duties or projects assigned

Requirements:

• Minimum Diploma and 3 years of experience in service-related industry
• Meticulous, organised and an effective team player
• Good command of English and Chinese, written and spoken, to liaise with English and Chinese speaking clients
• Immediate commencement

Service Delivery Management:

Oversee all projects in your Squad to ensure “deliver the best quality with the best service”.

Manage projects and Demands within the Group IT domains and own the complete end to end Service Delivery Management accountability for the projects.

Develop, manage, and improve stakeholder relations – both internal and external.

Use of project management artefacts to ensure effective outcomes such as: Accuracy of forecasting, Delivery timelines and schedules are met and Adherence to quality standards.

Understanding the pipeline of demand and work with the PMO and internal TI members to ensure an appropriate supply of resources.

Provide regular reports to the management and other departments on your Squad’s achievements, challenges, and recommended solutions.

Resolving project escalated issues and disputes while maintaining constructive working relationships and achieving schedule commitments.

Technically able to understand the requirement and work within the Squad team on the related infrastructure layer design like Operating System, Database, Middleware, Network and Cloud.

Managing and leading complex stakeholders (internal GIT like PMO and other APPs domain sometimes including business) towards optimal solutions while helping them to understand resource constraints and prioritization.

Enable the team’s collective success, delivering the projects and building a cohesive, high-caliber team.

Holding the teams to the highest standards, project discipline and accountability.

Continuously improving the technical delivery model and strategy, implementing, and managing delivery with the associated teams.

Ensuring compliance with the infrastructure standards for applicable Service Area

Coordinating the efforts of internal stakeholders and Service Providers to support the change management process.

Working collaboratively with internal stakeholders (other IT domains, business units, etc.) to develop and design system and infrastructure requirements to meet business needs for the business application projects.

Financial & Contract Management:

Contribute to budget planning, resourcing, and procurement till commissioning the project and demand.

The role is tasked with meeting the project delivery milestones along with financial and customer centric KPIs.

Contract & Vendor Management:

A significant component of this role requires working with internal employees, contractors, and third-party vendors to deliver quality outcomes for the business. The Technical Service Delivery Manager (SDM) will need to manage the entire procurement process leading to successful project commission.

Timely contract negotiations and managing contracts is a vital skill to succeed in this role. The incumbent must ensure that all procurement governance guidelines are strictly adhered to

People Management – Internal & External:

Manage the group of highly trained and skilled Service Delivery Management, Service / Operation management, Finance & Contract and Audit team for high performance delivery

To work closely with TI Members, vendors, stakeholders across the Group IT and Business domains

Skills for Success:

Candidate must possess at least a Degree in Computer Science / Information Technology / Engineering or equivalent.

PMP / Agile Certified.

Minimum 10 years of relevant experience in Project and service delivery management.

With Minimum 5+ years of relevant Experience in Infrastructure Project Management, Vendor Management and Contract Management.

Coding and Scripting with good experience

Additionally, good to have a good knowledge on IAC (Infrastructure As Code)

NCCS Research Admin Department is looking for a dedicated Lab Assistant who can help manage our Glassware Autoclave Room.

Key Responsibilities:

1. Autoclaving and Washing

• Collect glassware and materials to be washed and autoclaved from laboratories.
• Perform glassware washing and autoclave sterilization of glassware and liquids as needed.
• Inspect glassware for cleanliness and proper sanitation.
  Report any malfunctioning equipment to the supervisor for immediate attention.
• Comply with laboratory safety practices, policies, and procedures.

2. Quality Inspection

• Conduct quality control assessments on sterilizers and document the records.
• Responsible for the maintenance of general laboratory equipment.

3. Inventory Management

• Support researchers by supplying extra glassware as requested and maintaining a log of their needs for delivery to respective labs.
• Monitor and manage the inventory of glassware, ensuring an adequate supply is available for daily operations. Collaborate with team members to identify and prioritize glassware needs.

4. Ad-hoc Duties

• Perform other duties as requested by supervisor.

Requirements:

• GCE ‘N’ Level Certificate
• Prior working experience in lab setting is preferred, but not required. On-site training will be provided.
• Knowledge of sterile techniques and autoclaves is an advantage.
• Basic skill level using Microsoft Office Suite
• Good communication and inter-personal skills.
• Well-organized and able to comfortably work in a fast-paced environment.
• Must be able to lift heavy objects (6kg)

The Planning and Organisational Excellence (POE) team supports the Executive Director with initiating, orchestrating and executing strategic
priorities, ensuring that these initiatives are coordinated, operationalised and reinforced in a cohesive way and monitored for impact.

To this end, POE team interacts with staff from a wide cross-section of the organization and leads many of the most high-profile initiatives the organization embarks upon. POE also supports the ED with Board of Governance engagement and strategic partnerships and communications. Reporting to the Lead Manager, the Senior Executive for Planning and Organisational Excellence (POE) will be involved in data analysis, project and change management and stakeholder engagement (internal and
external).

Given the nature of the position, it is crucial that the postholder ensure confidentiality, maintenance of protocol and administrative procedures, as well as management of information flow and adherence to project timelines.

Critical Work Areas

Organisational Development & Excellence

• Facilitate organizational development and excellence through conducting organizational reviews to identify strengths and weaknesses and to evaluate operational effectiveness
• Develop an in-depth understanding and knowledge of the organizational structure to enable identification of synergies and impacts that may cross units and teams
• Manage the implementation, communication and updating of corporate policy and procedures that promote the effective utilization of resources and support the organization’s strategic direction.

Strategy and Planning

• Support development of strategic and long-range goals based on analysis and studies of internal and external conditions
• Conduct research and data analysis to provide insight into significant organizational changes and support informed decision by leaders

Project and Change Management

• Develop comprehensive project plans that cover all project related areas such as scope management, time management, risk management,quality management, and change management
• Define service levels and requirements and engage stakeholders to achieve required standards and consistency

Develop Self and Others for Greater Impact

• Proactively seek learning/upskilling opportunities and set stretch goals to drive own professional development
• Proactively acquire knowledge, updates, and trends in relation to social service sector

Job Holder Requirements

• Good Bachelor Degree
• 2 to 4 years of relevant experiences in strategy planning, organisational development, project management, change management, or equivalent
• Prior work experience in the social service sector would be an advantage
• Only Singaporeans and Permanent Residents

Service is at the heart of RC’s purpose and we seek to serve our clients with respect, dedication and compassion, understanding that we are entrusted by society to serve with excellence and the highest ethical standards. Join us if you share our passion and values!

Duties and Responsibilities

Enterprise Risk Management

• Maintain the risk registers of all risks under close monitoring by the organisation.
• Work with risk owners and the various stakeholders to review and update the risk treatment plans to mitigate / reduce impact and likelihood of risks
• Work with relevant stakeholders to identify new risks
• Prepare updates to management, Audit & Risk Committee, and Board on key ERM initiatives

Data Security

• Work with internal stakeholders to implement and comply with policies and procedures required under the Personal Data Protection Act (PDPA), as well as the data security instructions (DSI) issued by the Ministry
• Draft and maintain policies and procedures relating to data security and protection
• Work with internal stakeholders / business units (BU) to perform data protection impact assessments (DPIA) for new processes and systems
• Maintain a repository of critical records such as data inventory map of SG Enable, data sharing agreements with government agencies and other external parties, as well as DPIA carried out by business units
• Conduct checks on data protection compliance by internal stakeholders as necessary
• Work with BU and / or the Ministry to prepare appropriate responses and support investigative efforts in the event of crisis situation involving data management
• Provide training and communications to staff on best practices in managing client and other confidential information
• Attend to queries from internal and external parties regarding SG Enable’s data protection practices

Other Duties

• Support Knowledge Management by drafting policies and / or working with the policy owners to update their policies
• Liaise with the company’s legal consultant on contractual and other matters
• Provide support for other duties that may be assigned by the Director of GSE or Senior Management from time to time

Requirements

• Bachelor’s Degree
• 3 or more years of relevant working experience in data governance, PDPA compliance, and / or enterprise risk management
• Work experience in the social service sector preferred
• Ability to engage and influence various stakeholders
• Strong communication skills and good team player
• Well-organised with good attention to details
• Able to multitask under time constraints and work independently

The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore’s public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.

About the Role

You will be working in the Department of Psychosocial Oncology providing psychosocial support, counselling and practical assistance to cancer patients and their families in a multi-disciplinary environment.

Key Responsibilities

• Handle case management, group work and conduct risk assessments to patients and their families in financial, emotional and health crisis
• Involve in social work programmes and lead research projects

Job Requirements

• Degree in social work or equivalent from an accredited tertiary institution with at least 2 years of relevant working experience
• A registered social worker (RSW) with the Singapore Association of Social Workers
• Strong interpersonal skills with excellent written and verbal communication skills
• Team player, meticulous, organized and able to multi-task efficiently
• Any other ad-hoc duties as required

Title : Desktop Support -Assistant Team Lead

Duration : Permanent

Location : Alexandra Hospital

Working days : 5.5 Days(24*7 on Call Support)

Responsibilities

• Able to handle premium users (VVIP);

• Able to manage Site Operation;

• Oversee the day-to-day running operations of the Deskside Engineers and/or Site Operation ;

• Oversee the scheduling and coordinate of the Deskside Engineers ;

• Oversee the training and development of the onsite engineers;

• Oversee the support for premium users (VVIP);

• Reporting needs of Onsite Deskside Support service within reports submission timeline defined by client;

• Work with client to reach service level target;

• Provide client Service Desk a daily report by 10am on the no. of resources available and unavailable per work day.

• Coordinate with Resource Manager / Site Manager on deployment of backfill to cover for absenteeism

• Need to make sure that the resources in each Site complies to the customer security & related industrial related policies and for new resources to be briefed on such requirements

• Ensure that IMAC executed are updated by next business day to Asset Management Team

• Needs to report on a monthly basis the status of the IMAC operation Site supported.

• Ensure all operational procedures are current and adhered by the operation team

• When need arise, to cover the duties of the Onsite Support Engineers and/or System Administrators

• Provide suggestions to help improve operations on an ongoing basis.

• Monitor and Track Service Levels on a daily and weekly basis

• Brief all staff on security requirements and obtain staff signed off prior to allowing them to perform duties.

• Conduct regular security education/awareness/refresher briefing (as per frequency specified by client) to all new and existing staff

• Provide monthly security governance reporting

• Responsible as the Security Focal Point for their respective teams with System Administrator Team Lead as the overall Security Focal Point to Client/Customer;

Requirement

Minimum 2 years of relevant experience with adequate technical skills.

ITIL Foundation certified(preferred)

Cover duty of Team Leader during Team Lead's Absence

Support for premium users (VVIP);

Ability to handle premium users (VVIP);

Provide single point of contact

Cover duty of Team Leader during Team Lead's Absence.

EA License No. - 14C6941

Responsibilities:

• Generate leads and opportunities through strategic outreach efforts targeting both individual adult learners and corporate clients.
• Engage with prospective clients through various channels, including cold calls, email campaigns, networking events, and social media platforms.
• Conduct consultative sales conversations to understand the unique needs and objectives of potential clients and effectively communicate how our training programs can address their requirements.
• Collaborate with internal stakeholders to customize training solutions for corporate clients based on their specific industry, workforce, and learning objectives.
• Maintain accurate records of sales activities, client interactions, and pipeline progress in the CRM system.
• Meet or exceed monthly and quarterly sales targets set by the management team, while ensuring high levels of customer satisfaction and retention.
• Stay informed about industry trends, market dynamics, and competitor offerings to identify opportunities for business growth and differentiation.
• Build and nurture long-term relationships with clients, serving as a trusted advisor and resource for their ongoing learning and development needs.

Requirements:

• Diploma or Degree in Business Administration, Marketing, or equivalent
• 2-5 year of working experience in Sales and Marketing or related field
• Proven track record of success in sales, preferably within the adult or corporate training sector.
• Excellent interpersonal skills, with the ability to build rapport and establish credibility with diverse audiences, including adult learners, HR professionals, and business leaders.
• Strong negotiation and closing skills, with a results-oriented approach to driving revenue growth and achieving sales targets.
• Ability to work independently and as part of a collaborative team, with a proactive mindset and a willingness to take initiative.
• Experience in or familiarity with Career Conversion Programmes, Global Ready Talents or related programme would be an advantage.

Mon - Fri: Roster between 6.45am-7pm, not more than 44hrs per week

1. Receive and welcome the visitors with a polite and cheerful disposition

2. Register and enroll visitors facial recognition efficiently and accurately

3. Provide efficient queue management and crowd control where needed

4. Protect and maintain accurate and updated visitor records according to PDPA requirements

5. Key management including issue, return and accounting for all keys on a daily basis

6. Able to multitask and to work fast

7. Respond and explain appropriately to public enquiries and requests according to guidelines and policies.

8. Monitor attendance and prepare report as needed.

9. Comply and adhere to SOPs, policies, guidelines and processes

10. Flexibility to change roster should there be a need to.

11. Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.

12. To participate in digitisation exercises, organising files and documents as necessary.

Track record for excellent Customer Service

Able to learn quickly and adapt to changes.

Good interpersonal and communication skills

Good command of English (written and spoken).

IT savvy and familiar with common software.

WSQ certification in customer service is an advantage

The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary Cancer Centre, attending to majority of cancer cases in Singapore’s public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.

About the Role

As a Radiation Therapist, you will integrate theoretical and clinical knowledge, technical competence, and patient interaction skills to provide safe and accurate radiation treatment with compassion. You will be working with a multidisciplinary team of Radiation Oncologist, Medical Physicist, Medical Dosimetrist and Oncology Nurses within Division of Radiation Oncology to deliver the best care for patients undergoing Radiation Treatment.

Key Responsibilities

• Deliver safe and accurate radiation treatment through proper operation of radiotherapy and ancillary equipment by complying with radiation safety measures and observing practice standards.
• Provides good individual patients' care and services with regards to routine radiotherapy and pre-treatment procedures.
• Perform daily quality assurance checks and ensure that treatment machines, accessories and other supportive equipment are in good working order.
• Assist and work with senior radiation therapists/ dosimetrists in the fabrication of immobilization devices and treatment accessories, CT-simulation, treatment planning, external beam radiotherapy and brachytherapy.
• Participate in quality improvement in enhancing treatment techniques and workflow and participate actively in continuous education and self-development.

Job Requirements

• Degree in Radiotherapy or equivalent with minimum 3 years of working experience in related field preferred.
• Excellent interpersonal, communication and organizational skills with a good ability in writing.
• Team player, meticulous and possess good critical thinking and problem-solving skills.