Total 18 Director/C-Level Customer Service job vacancies in D22 Jurong, Jurong Island, Tuas

The Coca-Cola Company is a 135+ years old total beverage company, offering over 500 brands in more than 200 countries and territories. We’re constantly transforming our portfolio, from reducing sugar in our drinks to bringing innovative new products to market. We’re also working to reduce our environmental impact by replenishing water and promoting recycling. With our bottling partners, we employ more than 700,000 people, helping bring economic opportunity to local communities worldwide.

Learn more at Coca-Cola Journey at www.coca-colacompany.comand follow us on Twitter (@CocaColaCo), Instagram (@thecocacolaco), Facebook (@thecocacolaco) and LinkedIn.

Position Overview:

The Senior Director, Customer and Commercial IT, APAC’s role is to lead the APAC team in supporting four operating units in the region in the deployment and adoption of data and technologies to enable our customers in accelerating recruitment and transactions. The role plays a critical role in working with stakeholders in project planning through business opportunity identification, prioritization, strategic guidance and Agile adoption for successful delivery and exploitation of IT solutions and services.

The position will report into the VP of OU Digital and Technology Services for ASEAN South Pacific and will be based out of Singapore.

Key Results

• Deliver scalable solutions that unlock business value, balancing cost, complexity & timely delivery.
• Provide innovative solutions to drive business decisions, automate processes, improve user experience.
• Ensure compliance with both company global technology stack and industry best practices and standards.

Responsibilities:

• Responsible & accountable for leading business digital transformation & solution implementation in the following areas:
• Business to Business (B2B), Business to Consumer (B2C), Direct to Consumer (D2C), Food Service Aggregators (FSA), Online to offline (O2O), Online execution survey (eRED), Payment Solutions, Sales force automation (SFA) & execution, Customer Service Excellence (RED, IoT, Vending machine, cooler, AI/Image Recognition) and Alternative channels & Routes-to-Market (RTM).
• Acting as a liaison between the global product owners, operating unit technology specialists and the operating unit commercial team for the development and implementation of new systems and enhancement of existing systems, translating business requirements into application requirements.
• Conducting cost/benefit analyses for proposed IT projects/products as input to the organization’s IT roadmap.
• Building sustainable relationships with the bottling partner(s) in the BU to drive strategic IT changes.
• Making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.
• Evaluating new IT developments and evolving business requirements and recommending appropriate systems alternatives and/or enhancements to current systems.
• Identify potential threats for the product delivery and help to remove them.

Job Requirements

• Experience working in a networked and matrix organization.
• Working knowledge or experience in process optimization.
• Proven track record in piloting and scaling IT innovation.
• Ability to manage, mentor and upskill team members.
• Comfortable in both a leadership and team-member role.
• Stakeholder Management experience to senior executive levels. This role will require excellent communication and organizational skills, with the ability to push through ambiguity to align diverse stakeholder groups towards aligned goals.
• Creative problem solver who thrives when presented with a challenge.

Related Work Experience

• 14+ years of IT leadership / management experience.
• Experience working in multinational companies with regional, cross-functional teams is a must.
• Have completed at least one full project lifecycle of IT solution for at least 100 end-users.
• Program management, risk management and business analysis.
• Data, Digital or IT Product Management and Agile/ DevOps.
• Proven track record in piloting and scaling IT innovation.
• Proven analytical skills - can process information quickly to drive decisions in a timely manner.
• Comfort in holding team members accountable for achieving their goals.
• Leads by example, creates a sense of urgency, energy and ownership.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or equivalent required

Core Competencies

• Drives Innovative Business Improvements: Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking.
• Balances Immediate and Long-Term Priorities: Seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals.
• Delivers Results: Focuses on the critical few objectives that add the most value and channels own and others' energy to consistently deliver results that meet or exceed expectations.
• Imports and Exports Good Ideas: Relentlessly seeks, shares and adopts ideas and best practices in and outside the Company and embraces change introduced by others.
• Develops and Inspires Others: Builds and maintains relationships that motivate, guide, and/or reinforce the performance of others toward goal accomplishments. Develops self and others to improve performance in current role and to prepare for future roles; seeks and provides feedback and coaching to enhance performance.
• Lives the Values: Demonstrates the values of The Coca-Cola Company through words, actions, and by example; fosters an environment that reflects

What we bring to you:

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Costa Coffee, Innocent, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurant
• Purpose Driven: Purpose driven approach that empowers our people to protect the environment and communities we serve while delivering safe & quality products.
• Global Connections: Allows you to develop, enhance and maintain global connections that allow us to move faster and learn from others.
• Community of Belonging: We’re an organization that believes our ability to continually grow and build the right atmosphere where people feel safe and empowered, lets you bring your best self to work.

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviours – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.

Responsible for the overall performance of the designated department / accounts, delivering consistent financial growth through sustainable business strategies and operational excellence in tandem with the growth strategy of the Company. As a top management representative of the Company, continuously build strategic client relationships (new and existing), drive a high performing and stable team and promote cross collaboration with other departments.

- Assist Director with necessary paperwork & secretarial work

- Answer and reply to telephone & email enquiries

- Arrange for survey

- Prepare quotations & tender documents

- Correspondence with clients and support the sales team

- Move presentation & management

- Project management

- Prepare folder with necessary documents for individual move

- Update system and liaise with Sales Personnel / Operation Staff / Warehouse Staff for move matters

- Closure of files (all documents are in order and payment received)

- And all other ad-hoc jobs pertaining to local / office / corporate moves

- Compliance with ISO 9001:2015 & FIDI standards

OPERATIONS DIRECTOR

Job Description:

- Responsible for overseeing all aspects of company operations, ensuring smooth and efficient functioning.

- Develop and implement strategic plans to achieve operations goals and objectives.

- Manage and coordinate the daily operations, including safety and equipments maintenance.

- Supervise and support department heads/managers.

- Monitor and control budgetary expenses to ensure financial stability and profitability.

OPERATIONS DIRECTOR

Job Description:

- Responsible for overseeing all aspects of company operations, ensuring smooth and efficient functioning.

- Develop and implement strategic plans to achieve operations goals and objectives.

- Manage and coordinate the daily operations, including safety and equipments maintenance.

- Supervise and support department heads/managers.

- Monitor and control budgetary expenses to ensure financial stability and profitability.

Responsible for the overall performance of the designated department / accounts, delivering consistent financial growth through sustainable business strategies and operational excellence in tandem with the growth strategy of the Company. As a top management representative of the Company, continuously build strategic client relationships (new and existing), drive a high performing and stable team and promote cross collaboration with other departments.

What you will do

Drive APAC Service Sales growth strategies to maximize margins while increasing Johnson Controls’ market penetration at accelerated growth across all lines of businesses (HVAC, Fire, Security and Controls). Provide Sales leadership and drive commercial innovation within the Services business to develop a high-performing Sales team that is well-connected with the broader Commercial organization.

Drive Commercial Excellence by leveraging data-driven insights to optimize Sales capacity, productivity and focus within APAC region.

Lead the continued development, implementation & execution of Svc Operational Excellence for APAC covering both recurring and non-recurring services across L&M, Parts and PSA/O&M. The role requires working with local Svc Leaders within the region and in partnership with broader APAC and Global teams to meet targeted Revenue & Gross Margin plans and ensure the efficient execution of related PSA and O&M contracts and to attain or exceed the targeted executed Gross Margin %.

Support APAC Services Leaders to drive flawless operation of APAC flow parts, service, and customer outages business alone with outage end to end process. The targets are enabling the countries to deliver customer value via key OTR metrics (EHS, Quality, on-time-delivery, outage planning etc.), harmonizing and integrating tools & processes, rigorous operating rhythm, and ensuring the return of experience to the commercial teams.

Drive service delivery quality & customer satisfaction of our integrated service operations across APAC region working with sub-region and local leaders observing closely “Fufillment Five” (Productivity Quality EHS Cycle Cost) as benchmarks including alignment of FLSP customer service mindset, technical & warranty support, process operational efficiency and capabilities;

Svc field labor capacity, demand and supply optimization Mobilization, deployment & planning (schedule & dispatch) Labor utilization, optimization and productivity. Competency model, training and development. Provides Field Service support, standardization leveraging best practice to optimize customer experience along with efficiency and effectiveness also incorporating process change and transformation through remote of connected service infrastructure & branch advisory support / services.

Take a leadership role in shaping the road map of Central Operations in the region, ensuring that strategies align with local market needs & determining which areas require standardization at the global/region level and which require customization at the local level working with both the Global and Local teams.

Develop, improve & manage, routine progress reports and dashboards to monitor field service operational KPIs, as well as identify transaction defects that fail to follow standard procedures, leading to incomplete or inaccurate performance tracking.

Keep regular pulse check, understand & analyze the market trends, opportunities, legislations, customer needs and competition to determine and implement innovative growth strategies to increase market penetration, customer satisfaction and maximize margin.

How you will do it

• Seek innovative ways and leverage cross-market best practices to grow the ~800M$ services business, increase market penetration, maximize margins while driving differentiated Johnson Control strategies to win more.
• Analyze market opportunities to develop and implement actions to achieve growth. Demonstrate and maintain in depth knowledge of local organization, customers, competitors and other market players to provide critical insights and sound business advice.
• Pace Services secured orders and margins for all services businesses (PSA – new/renew and Labor/Material) on a weekly/monthly/quarterly basis ensuring high say/do versus sales plans. Drive linearity and predictability to hit targets repeatedly.
• Pulse all key deals and ensure visibility with actions around each with Services sales leaders, Sales Directors, Market GMs and others to drive closure while providing sufficient support.
• Change or improve current business models, structures, processes, tools, technologies to optimize performance.
• Development and management of new and innovative offerings to meet the customer needs and building APAC’s growth needs. Manage existing and new offerings effectively.
• Act as the key interface with APAC and other country Service Sales leads on Services Sales strategy plans. Be a strong advocate for Service Sales, leveraging APAC support teams (pricing, CoE, sales operations, procurement and others) to drive best practices.
• Work with Key Accounts, Digital other APAC teams to support and deliver on key customer needs and priorities. Act as a primary interface to customers in correctly positioning service offerings and commercial models, working alongside the APAC Service team and Service Sales & Operations within each market P&L.
• Develop, lead, drive and support the regional Service Sales Managers to achieve their sales and profitability objectives and to deliver their growth plans, while sustaining high levels of customer satisfaction and Service Sales business growth.
• Evaluate overall organizational capability and help to define workforce capabilities and capacity to implement the 5 year Service growth roadmap.

Metrics -

• APAC Service Sales Secured Volume (PSA New, PSA Renew and Labor/Material)
• APAC Secured Margin improvement/expansion.
• New PSA Growth, PSA Linkage Ratio & Attach Rate, Conversion Rates, Renewal Growth, and Digital Attach

What we look for

• Degree in Engineering with deep knowledge and experience in Service Sales Strategy and Execution at the regional level. MBA is preferred
• Strong knowledge of Service Sales management and Services Operations with more than 15 years’ of experience in the field
• Able to work effectively in a matrix organization structure. Strong leadership and influencing skills
• Strong communication skills both internally and in dealing with external stakeholders
• Able to deliver the results under the constraint of resources, time, and budget
• Effective oral and written skills in English

THIS IS A DETAIL OPPORTUNITY - NOT TO EXCEED 120-DAYS

The Selectee for this Detail Opportunity will be responsible for providing leadership in the primary care practice for the organization and delivery of these services for the Providence VA Healthcare System; and is accountable for ensuring quality and cost-effective care. The Primary Care (PC) Service Line is aligned under the Chief of Staff.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting

Work Schedule: Monday-Friday, 8:00am-4:30pm

• Provides consultation & guidance regarding Quality, Compliance & Patient Safety to support the delivery of safe and high quality clinical and administrative programs.
• Assists with the development of the Great Plains Area's quality assurance, safety, and accountability reporting structure and provides associated training programs.
• Ensures that the Area Field Programs operate in compliance with applicable regulations and provides written policies and procedures governing the administration of the health care program on issues pertaining to clinical quality, safety quality assurance and reporting accountability.
• Prepares, plans, coordinates, and manages the Area's quarterly performance improvement meetings and associated outcomes and deliverables. The coordination and management of data and associated outcomes is at all levels of the Area including governing board, executive leadership, Area, and field improvement processes.

NTU College of Humanities, Arts and Social Sciences (CoHASS) is a union of four Schools and two Centres – the School of Art, Design and Media (ADM), the School of Humanities (SoH), the School of Social Sciences (SSS), the Wee Kim Wee School of Communication and Information (WKWSCI), the Nanyang Centre for Public Administration (NCPA) and the Centre for Contemporary Art (CCA). We are currently home to more than 6,000 students, as well as faculty, research and administrative staff.

The Assistant Director (Research Grant Support Management) will work closely with the College Grant Consultant in supporting the Dean and the Associate Dean (Research) in the strategic planning and execution of the research strategy of HASS Cluster. The incumbent works closely with the research administration teams at the College, School and Research Centre levels to mobilise resources across the Cluster and materialise the strategic plans, with the aim to increase the grant activities and yield.

Responsibilities

• Actively identify potential non-MOE external grant opportunities and sourcing of local and international external grants for faculty members and analyse funding trends and conduct research needs matching assessment
• Explore potential network of collaborations and establish strategic relationship and network with external government ministries, agencies, and other grant providers
• Actively engage external stakeholders and establish collaborative research partnerships across schools, colleges, universities and government agencies and industries to foster interdisciplinary and/or multi-disciplinary research collaboration
• Provide advice and support to faculty members and schools on external research grant matters (pre- and post-grant support) to encourage more external grant submissions and boost grant yields
• Conduct one-on-one consultation to help faculty members navigate grants landscape and assist with research idea development for non-MOE external grants
• Provide pre-award services such as reviewing, commenting, and editing of grant proposals and budget preparation to help faculty with structure, argumentation, and writing (from a lay-person’s perspective), as well as align with grant admin and budget guidelines to make the proposals more competitive
• Lead a team to provide post award and grant admin support including project variation justification write up, submission and tracking of variation, progress reporting, and navigation of RISE, ARIBA, ERMP, and other similar systems, as well as assist with research staff hiring and other grant admin related matters
• Coordinate and organize grant administrative briefing and workshops and research networking events

Requirements

• Degree or Masters from a recognized university
• At least 8 years of relevant work experience in research administration especially in grant sourcing, grant administration (pre-grant award and post-grand award) in an academic and (or) research institutions
• At least 3 years of people management/ leadership experience
• Proficient in data analysis and reporting of grant information and research output, financial projection and budgeting
• Excellent verbal and written communications skills that are persuasive, influential and compelling
• Ability to manage multiple projects and priorities with competing deadlines

• The duties may include, but are not limited to:
• Supervising subordinates less than 25% of the time including, but not limited to, monitoring work, providing advice, evaluating performance, initiating awards, and authorizing leave approval.
• Perform functional assignments and special studies relating to overall planning, policy formulation, staff coordination, budgets, and program management.
• Works with the NPIC Director to manage a portfolio of initiatives to facilitate the agency’s capabilities, capacity and readiness for preparedness and response.
• Collaborates and corresponds with various external stakeholders to initiate the planning and execution of preparedness and response, and to improve operations and supporting administrative systems.
• Interacts with leaders to identify improvement opportunities and issues where services and operations could be enhanced through organizational and/or process change.
• Advises NPIC Director and staff on policy development, operational planning, and day-to-day management of NPIC operations.
• Acts as liaison to identify issues or problems for management consideration, gathering human and other resources essential to the process, conducting group discussions, and facilitating resolution.
• Coordinates multiple-program efforts, ensuring appropriate representation and transmission of VS plans and policies.
• Develops agenda, coordinates input and preparation of background materials, prepares presentations, and monitors status of action in response to decisions made for the NPIC Director.

• Plans, Directs, and Implements Quality Improvement Measures: Lead and develop goals and strategies for measurement across IHS to increase business intelligence and support evidence-based decisions and information management, including design and data collection, measurement and analytics, and communication. Establish performance/quality measures and quality improvement initiatives, including planning, implementation and evaluation, and training. Model for Improvement implementation and sustainment throughout IHS:
  - Plan and provide technical assistance and proficiency training for a specialized cadre of qualified Improvement Advisors from across the agency to maintain SME knowledge and capabilities to support IHS quality improvement activities at Service Units and Area Offices;
  - Align agency innovation and improvement activities, policies, process guidance, and analysis (measurement, review) with industry-recognized best practices and IHS goals and priorities.
• Develop Strategies for Innovation in Healthcare Programs: Lead and develop effective innovation strategies, using innovation techniques such as Human-Centered Design, for implementation and sustainment of patient centered solutions across the agency. Identify and evaluate existing or proposed programs, policies, and technologies that maintain or exceed pace with healthcare industry leaders in service delivery/patient outcomes, patient/staff experience of care, and healthcare delivery cost. As a subject matter expert and internal IHS consultant, the incumbent conducts:
  - Surveillance for innovative solutions to problems negatively impacting service;
  - Organizational change management principles/practices to move from ideas to execution;
  - Resource identification, development, and procurement to manage complex projects.
• Supervise Staff and Manages Division Activities: As supervisor, the incumbent:
  - Plan and schedule work to be accomplished by subordinates, set and adjusts short-term priorities and prepare schedules for completion of work;
  - Interpret policy, regulatory requirements, and performance standards that impact innovation and improvement projects;
  - Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees;
  - Evaluate work performance of subordinates;
  - Give advice, counsel, or instruction to employees on both work and administrative matters; and
  - Identify and provide developmental/ training needs of employees to improve performance.

Responsibilities

• Oversee treatment and distribution of water treatment for all exhibits and dolphin pools
• Oversee the project assigned and completion
• Manage day-to-day operations & maintenance
• Ensure all policies and procedures are instituted
• Be accountable and responsible for all operations & maintenance, projects, and financial performance of the department
• Ensuring all plant rooms and equipment meet WSH standards
• Work closely with the Curatorial team on the required water quality to ensure animal health
• Using KPI to monitor and demonstrate achievement of agreed service levels and to lead on improvement of the team’s performance
• Checking that agreed work carried out by contractors has been completed to a high standard
• Responding appropriately and controlling emergency or urgent issues as they arise

Requirements

• Minimum 10 years’ experience in Life Support Systems maintenance or aquatic maintenance
• Certificate/Diploma/Degree in mechanical/electrical/pipefitting or 10 years’ experience
• Experience in preventative maintenance
• Ability to work with others to ensure the highest standards are maintained
• Strong and proven management skills
• Able to liaise and work effectively and professionally with other departments
• Able to communicate well at all levels
• Able to give sound advice, and consultations to other departments for local and overseas projects

• The duties may include, but are not limited to:
• Participate in developing and presenting policy recommendations for consideration of the WS Management Team and the Deputy Administrator on a broad range of WS issues.
• Serve as a WS liaison with the US Fish and Wildlife Service regarding endangered species and migratory bird issues.
• Conduct technical analysis of operational activities to assure that they are optimal in effectiveness, economic benefit, environmental safety, and reduced human risk.
• Based on technical assessments, assist the Director in providing recommendations to the Deputy Administrator for technical improvements in the WS program.
• Have a mastery of wildlife biology and a comprehensive thorough knowledge of the principles, theories, and methodologies of wildlife management as they relate to Wildlife Services.
• Possess a comprehensive, detailed knowledge of endangered species and migratory bird issues.

Responsible for the overall performance of the designated department / accounts, delivering consistent financial growth through sustainable business strategies and operational excellence in tandem with the growth strategy of the Company. As a top management representative of the Company, continuously build strategic client relationships (new and existing), drive a high performing and stable team and promote cross collaboration with other departments.