Total 2,045 Others level Customer Service job vacancies in D22 Jurong, Jurong Island, Tuas

• US MNC - Life science industry
• 1 year contract - Convertible/Extendable
• Entry level, training provided

Location: West
Working hours: 830am to 530pm/9am to 6pm
Salary: Up to $2,500

Job description:

• Perform routine lab testing on raw materials or finished products.
• Perform various microbiology testing based on project needs.
• Basic equipment maintenance and calibration work.
• Lab related housekeeping duties.

Job requirement:

• Diploma in Science or related
• Microbiology background preferred

Interested candidate may apply via email to spkp(at)scientecpersonnel.com (Indicating Job ID J44470 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Poh Tze Qi (Kayley) | R2197837

ScienTec Consulting Pte Ltd | 11C5781

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description

This is a full-time on-site role for a Customer Service Executive located in Singapore. The Customer Service Executive will be responsible for day-to-day tasks such as inventory control, customer service, and order processing.

1. Actively engage with customers to resolve feedback to ensure a high level of satisfaction

2. Liaise with customers on container/cargo/material/ inventory and other administrative and customer service duties.

3. Liaise with internal departments, vendors, and third parties to process order requests from customers.

4. Maintain all shipping and tracking records of customer inventory and movement accurately using the customer’s system and our WMS

5. Generate, maintain, and submit a variety of reports periodically or as and when required

6. Attend to customers’ enquires and requests and keep customers fully informed on GRN, GI, and delivery status.

7. Attend weekly/monthly/quarterly KPI meetings to present progress and KPI scorecards to customers.

8. Manage control measures to ensure mistakes, inaccuracies, and discrepancies are highlighted, addressed, and resolved

9. Oversee team performance through daily engagement and distribution of workload

10. Develop customer business relationships and explore new sales initiatives as and when possible

11. Investigate incidents and accidents and prepare investigation report for submission to the superior and the department concerned

12. Attend to customers’ requests to ensure customer satisfaction

13. Adhere to all company rules and regulations including safety rules

14. Any other duties and responsibilities assigned from time to time

Qualifications

1. Degree or Diploma in logistics and supply chain management, or equivalent qualifications preferred

2. Excellent communication and customer service skills

3. Knowledge of warehouse management systems software is an advantage

4. Ability to work in a team environment and independently

5. Attention to detail and ability to multitask

6. Knowledge and experience in shipping, logistics, and warehousing operations is also a plus

7. Able to perform overtime when necessary

Others:

1. Alternate Saturday

2. Meal subsidy

3. Medical, dental & insurance benefits

4. 2 way-Transport provided at Jurong East

Key Duties & Responsibilities:

• Handle phone calls, mails and couriers and answer guests' enquiries.
• Attend to all guests’ and determine their nature of visit and alert appropriate party of guests’ arrival.
• Responsible for the upkeeping of meeting rooms, reception area, toilets and pantry.
• Responsible for HR & Admin vendor management and monitoring services.
• Responsible for office facility management and monitoring office supplies.
• Assist in events management, including venue sourcing and ordering of food and beverages.
• Procurement of necessary items for internal, external events and any initiatives.
• Other administrative support or Projects when necessary.
• On the Job Training will be provided.

Skills and Knowledge:

• Minimum GCE 'O' level qualification.
• Minimum 1-year relevant experience.
• Working knowledge in Microsoft Office.
• Positive attitude, polite and cheerful character.
• Able to work independently and a team player.
• Good telephone etiquette and communication skills.

JN Services Pte. Ltd

Assist in contacting existing clients over the phone to notify & update them of service changes

Our office is located beside Harbourfront MRT station, a short 5 minutes walk to the office

Job Description

Perform customer service functions

Assist in contacting existing eclients over the phone

Why work for us?

Our team is family oriented - we host family friendly events for our team including movie events, monthly team dinners and activities (recently we went to play archery, hydrodash at Sentosa, and other activities and encourage flexible working hours. Many of our team also have kids and understand and value the flexibility of JN Services Pte Ltd

We value giving back by contributing to Make a Wish foundation, TOTE board donation matching program and other charities

Volunteering time for charity including packing bags with Kidstart and our team's families

Performance bonuses

Growth mindset - members of our team have been promoted within 2 years of employment to Assistant Manager

Our office is easy to access (located at Harbourfront MRT) and the job allows work from home opportunities

Beverages offered at the office

Requirement:

At least: All are welcome

Job Type: Full-time/Part-Time

Salary:

FT:$1,800 - $3,000 per month including AWS, 14 days annual leave

Monday - Friday

1100AM - 2000PM

PT:$10 - $30 per hour + weekly incentives (1pm-6pm, weekdays)

Benefits:

Parental leave

Professional development

Work from home (depending on work performance)

Supplemental pay types:

13th month salary

Commission pay

Performance bonus

COVID-19 considerations:

All safety guidelines according set by MOM

Coordination

• Respond to customer calls and triage customer requests including status of machines and service work and/or issues that require special attention or escalation.
• Assist the Field Service Manager with the daily planning of field techs work assignments by maintaining the master field schedule.
• Regular follow-up with technicians as to job status and with customers to provide job completion updates.
• Liaise with Parts Department regarding requirements for specific jobs, ordering, shipping, etc.
• Work in conjunction with the Warranty department to support customer warranty and claims issues.

Administration

• Manage work orders including their opening, closing and maintaining to insure accurate and timely invoicing (includes adding labor, parts, sublets, lubricants, shop supplies, core credits, etc.).
• Assist with the preparation of customer quotations, warranty claims, invoice prep and overall work order administration.
• Assist field and shop techs with parts ordering and follow-up for open work orders.
• Issue purchase orders as required (i.e for third party parts and services, tools, etc.).
• Maintain effective, accurate reporting, data management and record keeping.
• Assist and backfill for Service Supervisors and Service Administrators in their absence.
• Other duties as assigned.

Competencies

• 2+ years technical knowledge of heavy equipment, cranes and construction equipment
• Administrative skills in heavy equipment industry, construction or distributor environment
• MS Office proficiency, service reporting/time entry and invoicing software
• Methodical, analytical, organized and detail oriented
• Report writing
• Due diligence and promotion of a Health and Safety culture
• Dynamic team player with a positive attitude

*Position Overview:*

We are seeking a skilled and experienced Marine NavCom Service Engineer to join our team. The ideal candidate will have at least 4 years of hands-on experience in the installation, troubleshooting, and servicing of a wide range of marine navigation and communication systems, including but not limited to MARINE RADAR systems, chartplotters, ECDIS, AIS, VDR, VHF radios, MF/HF SSB, autopilots, and maritime IT equipment. Additionally, knowledge in IT/networking and VSAT systems is essential for this role. A General Operator's Certificate (GOC) is recommended. The candidate should also possess a general understanding of marine electrical and electronics systems. Flexibility and a willingness to travel are required for this position.

*Key Responsibilities:*

Install, troubleshoot, and service various marine navigation and communication systems including MARINE RADAR systems, chartplotters, ECDIS, AIS, VDR, VHF radios, MF/HF SSB, autopilots, maritime IT equipment, and VSAT systems.
Conduct regular maintenance checks and inspections on installed systems to ensure optimal performance and compliance with safety regulations.
Diagnose and resolve technical issues efficiently to minimize downtime and ensure the continuous operation of onboard systems.
Provide technical support and guidance to onboard crew members regarding the operation and maintenance of navigation and communication systems.
Collaborate with internal teams and external stakeholders to coordinate installations, upgrades, and repairs as needed.
Keep abreast of industry developments, regulations, and technological advancements in marine navigation and communication systems.
Document all service activities, including installation procedures, troubleshooting steps, and solutions provided, accurately and comprehensively.
Qualifications and Experience:

Bachelor's degree or equivalent in Electrical/Electronics Engineering, Telecommunications, or a related field.
Minimum of 4 years of hands-on experience in the installation, troubleshooting, and servicing of marine navigation and communication systems.
Proficiency in the installation, configuration, and maintenance of MARINE RADAR systems, chartplotters, ECDIS, AIS, VDR, VHF radios, MF/HF SSB, autopilots, maritime IT equipment, and VSAT systems.
Strong knowledge of IT/networking principles and protocols.
General Operator's Certificate (GOC) is recommended.
Familiarity with marine electrical and electronics systems is desirable.
Excellent problem-solving skills and the ability to work efficiently under pressure.
Effective communication and interpersonal skills.
Flexibility and willingness to travel frequently, including assignments at sea or in remote locations.
Commitment to maintaining high standards of safety and compliance with regulatory requirements.
If you meet the above qualifications and are looking to join a dynamic team in the maritime industry, we encourage you to apply for this exciting opportunity.

Responsibilities:

· To provide efficient after-sales technical services and support, delivery and commissioning.

· Trouble shooting, maintenance and servicing of equipment and its related parts.

· Produce timely and detailed service reports.

· Follow all company’s safety policies, procedures and protocols and organizes work areas for efficiency and safety.

· Comprehend customer’s requirements and make appropriate recommendations/briefings.

Requirements:

• Higher NITEC in Electrical /Marine / Mechanical / Mechatronic.

· Minimum 2 years’ experience in servicing or maintenance of equipment or machinery.

• Preferably working experience with servicing of pumps, and geared motors will

be an added advantage. Able to compile reports of servicing & inspection work carried out.

• Able to interpret technical drawings with hands on experience in machining processes such as turning, milling and drilling.
• Bilingual in English and Mandarin or Malay (to liaise with multilingual associates/clients).
• Proficient with MS Excel / MS Words / MS Powerpoint.
• Able to work independently with minimum supervision.
• Team player with discipline and good work attitude.
• Possess Class 3 driving licence.
• Singaporean or PR.

Part-time Clinic Assistants wanted at General Practice/Clinic at Pioneer.
Located underneath Pioneer MRT. Must be willing to work weekends and evenings, and able to commit to the part-time position long term.
Required to be proficient in English. Prior experience is helpful but not necessary, as training is provided. May need to act as chaperones for doctors when necessary. Only open to Singaporean citizens, PRs, LTVPs with MOM permission.
Kindly email full resume with a passport photo.

Pay: From $10.00 per hour onwards

Expected hours: 4 – 12 per week

Schedule:

• weekday evening shifts
• Weekend availability

POSITION SUMMARY

Involves the completion of administrative and/or operational tasks relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service.

PRINCIPLE DUTIES, AND RESPONSIBILITIES

• Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
• Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met. Processes may include use of manual procedures or local or regional systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.
• Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.
• Uses appropriate communication methods to understand and share information with customers, team members including vendor staffs and other departments. Supports team members and other departments during process changes including participating in the development of appropriate Job Aids, procedures & on-the-job training materials. May deliver required training in accordance with defined standards.
• Validates or completes accurate and timely reporting. Supports/research relevant data and collates for analysis and interpretation. Prepares reports as required and may include recommendations for areas of improvement. Inputs data to company systems. Ensures accuracy of own and others’ data and completes checks of system to ensure data integrity is maintained.
• Ensures ongoing compliance with defined FedEx processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensures required approvals are sought throughout processes. Notifies management of any non-compliance issues as they arise.
• Works closely with customer, team including vendor staffs and other departments to ensure accuracy of information and completion of processes to deadline. Also includes contact with customers, vendors or employees, to investigate or resolve issues as required. Aligns and gains commitment to actions from the different stakeholders.

JOB SPECIFICATIONS

Academic:

• Secondary education or equivalent
• Fresh graduates are welcome

Experience, knowledge & attribute:

• Accuracy & Attention to Detail
• Microsoft Office & PC Skills
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills

Primary Function

Responsible for the dealing with customer requirements of automotive related repairs in an efficient and courteous manner to ensure the highest standard of customer satisfaction, and achieve the departmental sales turnover and profitability objectives.

Duties and Responsibilities

1. Answer all incoming service calls and greet customers at reception in an efficient and courteous manner.
2. Assist customers on queue registration.
3. Conduct service reminder calls and service bookings.
4. Release of customer vehicles and payment collection.
5. Maintain debtor's update.
6. Maintain the cleanliness and working condition of refreshment.
7. Maintain proper filing of documents for effective retrieval and audit.
8. Anticipate potential problems and explain to customers correctly at all times.

Requirement

• PC literate in MS Office (Word / Excel)
• Prior experience in reception or customer service would be added advantage
• A strong team player
• Must be willing to work in Tuas Area

Minimum Qualifications

GCE "N" level or three years related working experience

Benefits

• Dental Insurance
• Health insurance

** Only shortlisted candidates will be notified.

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute, and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education, and our mission to Inspire Learning, Transform Teaching and Advance Research.

Job Purpose

The Assistant Manager, Engagement and Partnerships assists in faculty engagement & outreach and conducts environmental scans, research & analysis for technology-enabled pedagogical innovations. He/she works with the Manager, Engagement, Planning and Research to promote educational technologies and innovations to NIE faculty to foster technology-enabled teaching and learning.

Job Description

• Collaborate with the Learning Strategies and Learning Innovations teams to promote initiatives under the new Faculty Technology-Enabled Teaching and Learning (FacTEL) Framework and share innovations in teaching, learning and assessment institute-wide.
• Co-conceptualise stakeholder engagement plans with Manager/EPR to strengthen the culture of innovation in teaching and learning at NIE through the promotion of latest educational technologies and innovations to internal stakeholders.
• Identify trends and synthesize information on the latest developments in the use of innovative pedagogical approaches and technology-enabled teaching and learning through environment scans and desktop research.
• Scan the educational climate and propose possible areas of partnerships with internal and external stakeholders to strengthen the culture of innovation in teaching and learning at NIE.
• Work with Learning@NIE editors to produce and distribute the publication on a regular schedule.
• Assist in the administration of the Teaching and Learning Committee’s Incentivising Innovation and ICT Use Grant (I3G) and Irene Tan Liang Kheng Innovation Grant (ITLK IG).

Requirements

• A University degree with at least 2 years of relevant working experience.
• Innovative mindset to propose out-of-box solutions to improve existing processes.
• Excellent oral and written communication skills.
• Excellent interpersonal skills.
• Highly motivated, able to work independently yet also a strong team player.
• Willingness to learn and develop capabilities, and to acquire and share new knowledge.
• Prior work experience in education/higher education is an added advantage.

Application

We regret that only shortlisted candidates will be notified.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to the NIE campus. This is subject to availability of seats.

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week(i.e., 8.30am to 5.30pm)

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

Primary Purpose & Function

1. Lead and supervise a team of Service Advisor & Technicians to achieve the departmental growth and profitability through excellent customer service, and right- first time diagnosis and consistent Quality repairs.

2. Responsible for efficient operation.

3. Support and maintain cordial relationship with principal in providing technical administation and support sales as well as aftersales to achieve profitability and customers satisfaction.

4. Provide technical support to workshop in meeting excellent customer service and product conformity.

5. Liaise with factory on all technical related matters.

Duties & Responsibilities

• Coordinate and liaison with factory on the managemnt and implemnetation of all technical information, product investigate, service bulletins, service campaign and safety recall.
• Control the effective warranty claims and technical information (TIR) to ensure maximum success and recovery.
• Plan and organise technical / product training to sales and service staff.
• Supervise the preparation and participation of annual principal's skill competition as well as Distribution Award.
• Liaise with Factory's on Technical Report and investigation.
• Quality system submission.

Requirements

• Master Tech Management
• Diagnostic tools and software
• In-depth knowledge of automotive mechanics and repair process
• Safety regulations and Compilance and problem solving abilities.

Qualification

• Diploma or Degree in Engineering / Business Administration / Automotive Engineering
• 3 years & above experience in Automotive
• Valid Singapore Class 3 license

Primary Responsibilities

• Analyze, determine and concur on in-house quality procedures, standards and specifications
• Assess guest requirement and ensuring that guests expectations are met
• Investigate and set standards for quality, health and safety
• Establish standards, procedures and systems to support the service and training program
• Assist Operation Managers in the development and implementation of on-going training, in addition to monthly training calendars to meet specific departmental needs
• Identify training needs or gaps and implement solutions to maximize results to positively impact the Hotels productivity and performance
• Conduct and track regular internal audits to evaluate the effectiveness of training initiatives in meeting our business objectives, in addition to providing recommendations for improvements
• Conduct Hotels specific training courses (i.e. Suggestive Selling, Product Training, Service Standards, Guest Experience, etc.)
• Ensure compliance with all safety regulations of assigned tasks and ensure a clean and safe working environment with active participation in the company’s health and safety program
• Act as a catalyst for change and improvement in performance and quality

Requirements

• Degree in Hospitality or Hotel Management with minimum 3 years of training experience in a global hospitality chain
• Advanced Certificate in Training & Assessment (ACTA) is preferred or equivalent Training qualifications
• Experience in conducting and delivering stand-up training programs, applicable and appropriate to the needs of the business
• Possess good cross-cultural awareness / sensitivity and strong interpersonal skills with an international mindset to facilitate effective working across diverse cultures and different levels of the organization
• Proficiency with the use of Microsoft Office tools
• A team player with strong business acumen, resourceful and results driven
• Adaptable to a fast-paced and dynamic work environment

Job Responsibilities:

• Attend to customer’s enquiries on job order status, availability and co-ordination of tasks,etc.
• Execution of customer's orders, processing and summarizing the essential informationgiven into the job order form with required attachments.
• Use of Trade-net to provide the Value-Added Service of permit declaration for customers
• Prepare orders for Planner and follow-up with customers when there are incompleteinformation or documents.
• Coordination for booking of chemcare in PSA for DG Isotanks or containers.
• Collate information for planner if there are any changes for the day itself for delivery
• Ensure all delivery orders / weighing tickets are received once job completed and forwardto customers as proof of delivery.
• Closing of job orders for billing once job is completed.
• Prepare documents and arrange for dispatch to deliver to shipping lines / customers.
• Attending to customer's request for quotes, checking of trucking rates, invoice discrepancies etc.
• Takeover the duties of customer service/base oil executive during their absence

Job specification:

• Minimum Diploma (General)
• Minimum 2 years of experience in transport logistics industry
• Candidate with Singapore experience will be an advantage
• Positive attitude and customer-oriented
• Team player with good communication and strong initiative
• Proficient in MS Office
• Good administration and organizing skills