Total 32 job vacancies by Ctc Global Pte. Ltd.

Job Responsibilities

• Assist local Sales team for pre-sales activity and solution design
• Understand Customer requirement and workout the technical solution to fit the requirement
• Generate Solution Design document and Bill of Material for customer requirement
• Conduct Proof of Concept for complex Network solutions and Infrastructure projects
• Liaison with principal vendors for understanding their products, solutions and pricing
• Guide and assist the project engineers during Technical Project implementation
• Conduct trainings for the sales team
• Design technical solutions independently for network requirements of enterprise customers and tender/RFP
• Familiar with latest Networking trends and solutions available from vendors
• Undertaking Vendor Certifications as required by company to maintain partnership status
• Good team player and work closely with other domain specialist to design complex solutions

Job Requirements

• Minimum 5 - 10 years of IT work experience

• Relevant experience in a solution architect position

• Able to handle multiple tasks

• Customer-oriented person with excellent communication skills, both written and verbal

• Good in Japanese Language is required as the role will have to liaise with Japanese clients

Responsibilities:

• Manage and lead the project team
• Coordinate with external vendors engaged in the project
• Develop and maintain detailed project plans
• Manage project deliverables in line with the project plan
• Record and manage project issues and escalate where necessary
• Resolve cross-functional issues at project level
• Manage project scope and change control and escalate issues where necessary
• Monitor project progress and performance and provide progress updates to all stake holders
• Manage project evaluation and dissemination activities
• Work closely with users to ensure project meets business needs
• Definition and management of the User Acceptance Testing program
• Identify user training needs, devise, and manage user training programs

Requirements:

• Minimum 8 years of IT work experience with at least 5 years of Project management experience
• Certifications in Project Management would be an added advantage
• Able to balance between project requirements and people management to achieve project targets within deadlines and budget
• Able to handle multiple tasks/projects simultaneously
• Customer-oriented person with excellent communication skills, both written and verbal
• Proficiency in spoken and written Japanese Language is a must as the role is required to liaise with Japanese clients

Responsibilities

• Responsible for maintaining inventory of office assets: hardware, software, and the Teams phone systems.
• Responsible for supporting M365, AD account creation/deletion, Endpoint protection, Break/fix requests, server patching / OS update, OS hardening, backup of servers, and replication of VMs to Azure
• Prepare and deploy new IT equipment (laptop/desktop/VM on VMware or on Azure)
• Manage monthly/daily backup as well as restoration upon request.
• Manage intranet hosted in SharePoint online, print servers, file servers, AD, SolarWinds, and manage Engine Service Desk Plus
• Manage office Facial Recognition system platform.
• Create and maintain reports for audit and reporting (ISO 9000, 20K and 27K)
• Update Information Security Management System documents in relation to MIS function.
• Create and maintain operation manual and configuration document.
• Raise purchase request for new software or hardware or renewal of license subscription.

Requirements

• Minimum Diploma in related IT field.
• Minimum 2 years desktop support experience in an IT department
• Experience with Microsoft Active Directory or Microsoft 365 is preferred.
• Experience with backup and monitoring is preferred.
• Excellent Windows 10/11 knowledge and/or M365 knowledge
• Proficiency in Windows Server 2019 or 2022 and GPO implementation
• Experience in VMware administration or Nutanix.
• Experience with SharePoint and Microsoft Forms
• Experience in remote troubleshooting
• HP, Dell, Lenovo, Huawei, Cisco or Fortinet equipment knowledge is plus
• Good communication skills (training, presentations, learning)
• Good problem resolution and analytical skills

Responsibilities

• Work with end-users, developers, architects, and team lead in developing middleware configurations based on requirements
• Responsible for building hardened and resilient environments with in-depth experience with middleware standards and best practices
• Evaluate system architecture and make recommendations as required
• Coordinate and collaborate with other project team members throughout the project implementation to meet project goals
• Demonstrate experience troubleshooting complex multi-tiered application architectures with disparate middleware technologies
• Engage in the maintenance and support activities, which include performing troubleshooting, incident response, and patching in a timely manner
• Coordinate with vendors and support team on problem resolution, implementation issues, and upgrades
• Create and maintain documentation for middleware installations, changes, upgrades, and operational maintenance

Requirements

• Must have a minimum of 5 years of work experience as a middleware systems engineer
• In-depth knowledge on implementing and operating application server and web server middleware platforms, which include configuration, clustering setup, hardening, and tuning, on products such as; IBM WebSphere Application Server; Oracle WebLogic Server; Red Hat JBoss EAP; HTTP servers (IBM HTTP server, Oracle iPlanet server, JBoss webserver); Apache Tomcat; IIS
• Hands-on experience in Messaging Queue implementation
• Strong understanding of platform stacks that middleware runs on, including Unix-variant, Linux-variant and Windows Operating System
• Working skill in shell scripting and process automation
• Solid understanding of secure communications for web applications (PKI, SSL)
• Broad exposure to a variety of other technologies (e.g. Server virtualization, database, network) with a firm understanding of the interdependencies between those technologies.
• Familiar with HTTP, TCP/IP, load balancing, and firewalls
• Must be able to work independently on the assignments – including communicating with end users/ developers/ architects on information gathering and actual implementation
• Ability to learn in a fast-paced environment
• Strong verbal and written communication skills in English
• Self-motivated with a positive “can-do” attitude, passionate about problem-solving and willing in picking up new skillsets

Experiences in the following products would be added advantage:

• Experience in various IBM/ Oracle middleware stacks
• Experience in integration platform middleware, such as: IBM InfoSphere; Oracle Service Bus; Google APIGEE
• Experience in IBM License Metrics Tool and BigFix
• Experience in SummitAI or other ITSM tool implementation
• Exposure to programming skills such as python, Javascript, SQL, REST, JSON, etc

Responsibilities

• Support the installation, optimization, integration, troubleshooting and upgrade of all IT systems or components.
• Work with the engineering teams to translate design requirements into Microsoft and VMware.
• Assist with the planning, execution, monitoring and control of all engineering project related tasks and activities.
• Provide technical support, troubleshooting and complex problem resolution on issues while monitoring and maintaining environment stability.
• Document software and system configuration.
• Participate and assist with 24x7 support of the environment.
• Address and close technical issues reports
• Evaluate results of investigation reviews
• Develop problem solving guidelines, checklists, or other materials to respond to user problems that are recurring

Requirements

• Minimum 6 years of Information Technology work experience
• Minimum Bachelor’s degree in IT related field or equivalent experience
• Basic knowledge on some brand hardware on installation and troubleshooting
• Possess strong communication, organizational and multi-tasking skills
• Possess strong teamwork ethics and able to work well with team members
• Demonstrate good knowledge on VMWare vSphere and supporting products
• Demonstrate good knowledge on Windows Server Support
• Demonstrate good understanding of ITIL framework
• Knowledge of IaaS and Cloud Knowledge is an advantage (AWS, Azure)

Responsibilities

• Establish working relationships with key clients and stakeholders and become a trusted advisor who will understand their requirements and challenges
• Manage client's IT and business satisfaction in the delivery of IT services and ensure profit objectives are met
• Provide leadership to business development teams in identifying new business opportunities and manage end-to-end sales cycle, particularly in growing existing business in the account
• Engage with principal, partners, and suppliers in sales activities on IT products and services of the Company
• Ensure sales targets are achieved and maintain good customer rapport
• Monitor market conditions and recommend pricing and market strategy
• Investigate customer's complaints on quality, delivery, service etc and provide corrective measures
• Present, negotiate and prepare contracts, quotations, etc

Requirements

• Minimum a Diploma in IT or equivalent
• 1 year of working experience preferably in IT sales or business development role
• Possess strong initiative, people networking and creativity skills
• Proven sales track record
• Disciplined and driven to develop sales account plans and upkeep sales forecast & hygiene
• Established relationship with enterprise customers will be a bonus

Responsibilities

• Provide network design, solution deployment, and technical documentation for network and security-related equipment such as LAN, WAN, Firewall, Load Balancer, etc
• Responsible for the network configuration changes (switch/router/firewall), updating and maintain the documentation, inventory, and regular review of the network performance, capacity planning, and contributing to the monthly report
• Responsible to work with the respective network vendors' support teams and with the server/application team for the troubleshooting, identification, and resolution of network problems
• To plan the activities and schedule for making changes/modifications to various network configurations as requested by Customers
• Support Incident Response on security incidents
• Planning future improvements and suggesting solutions to reduce network faults
• Plan, prioritise and execute planned maintenance on the network to support network growth, address software/hardware defects
• Manage and monitor network capacity through a proactive approach and maintain the agreed SLA
• Service level improvement on Network through design change, monitoring improvement, and capacity management

Requirements

• 5 years or more working experience in managing LAN/WAN infrastructure ranging from small to large networks
• Must be CCNP-certified, CCIE-certified, or equivalent
• Hands-on experience with Alcatel/Cisco Switch, Palo Alto Firewall, Check Point Firewall is a MUST
• Knowledge of Government Network (IM8/AIAS) is preferred
• Knowledge of PAM, Aruba Clear Pass, F5 Products like ASM, LTM, and APM is required
• Knowledge of VLAN, routing, QoS configuration, and RADIUS setup
• Familiar with SIEM tools like Splunk
• Automation tools like Ansible will be added advantage
• A team player and able to work independently
• Process excellent analytical and troubleshooting skills
• Must be comfortable with providing 24 x 7 for Operation support

Responsibilities:

• Manage and lead the project team
• Coordinate with external vendors engaged in the project
• Develop and maintain detailed project plans
• Manage project deliverables in line with the project plan
• Record and manage project issues and escalate where necessary
• Resolve cross-functional issues at project level
• Manage project scope and change control and escalate issues where necessary
• Monitor project progress and performance and provide progress updates to all stake holders
• Manage project evaluation and dissemination activities
• Work closely with users to ensure project meets business needs
• Definition and management of the User Acceptance Testing program
• Identify user training needs, devise, and manage user training programs

Requirements:

• Minimum 8 years of IT work experience with at least 5 years of Project management experience
• Certifications in Project Management would be an added advantage
• Able to balance between project requirements and people management to achieve project targets within deadlines and budget
• Able to handle multiple tasks/projects simultaneously
• Customer-oriented person with excellent communication skills, both written and verbal
• Proficiency in spoken and written Japanese Language is a must as the role is required to liaise with Japanese clients

Responsibilities

• Support the installation, optimization, integration, troubleshooting and upgrade of all IT systems or components.
• Work with the engineering teams to translate design requirements into Microsoft and VMware.
• Assist with the planning, execution, monitoring and control of all engineering project related tasks and activities.
• Provide technical support, troubleshooting and complex problem resolution on issues while monitoring and maintaining environment stability.
• Document software and system configuration.
• Participate and assist with 24x7 support of the environment.
• Address and close technical issues reports
• Evaluate results of investigation reviews
• Develop problem solving guidelines, checklists, or other materials to respond to user problems that are recurring

Requirements

• Minimum 3 years of Information Technology work experience
• Minimum Bachelor’s degree in IT related field or equivalent experience
• Basic knowledge on some brand hardware on installation and troubleshooting
• Possess strong communication, organizational and multi-tasking skills
• Possess strong teamwork ethics and able to work well with team members
• Demonstrate good knowledge on VMWare vSphere and supporting products
• Demonstrate good knowledge on Windows Server Support
• Demonstrate good understanding of ITIL framework
• Knowledge of IaaS and Cloud Knowledge is an advantage (AWS, Azure)

Responsibilities:

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation with excellent support and timely service
• Support on desktops, notebooks, printers, scanners hardware components
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc
• Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change
• Support on Printer Maintenance
• Take on and resolve complex calls or tasks the other engineers could not resolve

Requirements:

• At least a Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma
• Prefer minimum 2 years of end user support environment experience
• Good attitude
• Willing to learn and work in a team
• Strong problem-solving skills
• Excellent client-facing skills
• Professional presence and excellent communication skills
• Able to commit to 24x7 standby duty

Responsibilities

• Report to a technical lead and/ or project manager and engage in the full life cycle software development and project implementation works assigned.
• Involve in requirement analysis phase to determine the implementation feasibility of functional specifications and proposed solution.
• Highlight requirement gaps, disproportional construction efforts, technical challenges, and any other issues to business analyst team.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Implement solutions by designing system specifications, standards, and programming.
• Engage customers to explain the rationale of proposed solutions, or other technical issues.
• Coordinate and collaborate with other project team members throughout the project implementation to meet project goals.
• Engage in the maintenance and support activities, which include troubleshooting and breakfix of software application systems when required.
• Improves operations by conducting systems analysis, recommending changes in policies and procedures.
• Ensure compliance to best practices, approved frameworks and re-useable components are employed in the development project.

Requirements

• Hands on experience with core competencies in software development using either:

1. Core Java and J2EE (including JSP/ Servlets)
2. Web MVC (Spring MVC, Struts)
3. Object/ Relational Mapping frameworks (JPA, Hibernate, etc)
4. RESTful APIs and Web services
5. DHTML Javascript framework (Bootstrap, JQuery, ExtJS, Angular JS, DOJO, etc)
6. ANT build tool

• Familiar with both frontend and backend development. Good knowledge in development of web-based or mobile application applications.
• Experience in full SDLC (requirement, design, develop, test, validate, deploy), agile methodology.
• Familiar in working with end users to gather and document business & functional requirements, using entity relation diagrams, use cases, swim lanes etc, mapping requirements to design.
• Must be able to work independently on the assignment – including communicating with end users, requirement, design, and development.
• Should be able to translate non-functional and functional requirements into design within enterprise context.
• Ability to multi-task, perform under pressure, and be a strong team player.
• Proficient in written and spoken English.

Responsibilities

• Be accountable for the quality of service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
• Maintain high performing service support functions including IT Service Desk, Desktop Support, and VIP Support
• Take ownership of major incidents to ensure coordination of resolving parties, effective communication with stakeholders, and post-incident review
• Monitor, control, and support service delivery; ensuring systems, methodologies, and procedures are in place and followed
• Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes meeting support
• Make recommendations for Service Improvement Plans and ensure actions are followed through to completion on time
• Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting, and performance assessment
• Track and update all project statuses and ensure that all project documents are current, complete and categorize appropriately
• Create and manage project plans and identify resources needed for the success of the project
• Participate in RFP/tender preparation and evaluation
• Manage all project stakeholders, including customers, sponsors, internal executives, project resources, and subcontractors

Requirements

• Must have at least 5 years of experience in Service Delivery
• Minimum ITIL foundation certified
• Excellent leadership and people management skills
• Excellent written and verbal communication skills
• Willingness to support and mentor junior staff
• Excellent customer-facing/customer-service skills
• Able to work under pressure and meet deadlines
• Able to demonstrate a high degree of flexibility including out-of-hours working
• Excellent organizational skills
• Self-motivated and able to take responsibility
• Able to manage and prioritize tasks and time efficiently

Responsibilities

• Handle CAS, Primary Infrastructure with a minimum of 10,000 to 15,000 end points.
• Gather Windows 10/11 Image requirements from customer while considering business, functional and technical requirements.
• In charge of migration experience of end points from SCCM
• Implement and configure Auto-pilot for user driven deployments and resolve any related issues relating to the Auto-pilot deployments.
• Build SOE lab required for Imaging and POC environments.
• Review, analyse and recommend desktop GPO’s changes.
• Convert existing log-on script to preferences, standard compliance rules and settings.
• Review existing log-on scripts and update to optimize the time and performance per business requirements.
• Create image documentations, test use cases, develop and review custom scripts required to build SOE.
• Troubleshoot issues with image and machines being built
• Coordinate with relevant stakeholders for image testing and sign off
• Responsible for deploying the signed off image to production deployment servers and endpoints.

Requirements

• At least 5 years of hands-on experience in OS development with SCCM
• Possess hands-on experience on MDT, ADK, SCCM and industry standard SOE and imaging tools.
• Possess knowledge on Image building, Task Sequencing and troubleshooting of OSD.
• Required expertise on Windows 10 migration, user data migration and related technologies
• Required expertise on OneDrive and Office 365 products
• Has knowledge on Azure Directory, Azure Active Directory and Windows Servers
• Good understanding on networking concepts
• Good knowledge in VB scripting or Powershell scripting
• Ability to multi-task, perform under pressure, and be a strong team player.
• Proficient in written and spoken English.

Responsibilities

• Responsible for planning and developing the organization’s long term and short term strategies.
• Conducts special studies for top management in areas such as organization's operational effectiveness, capacity utilization, operating cost containment, external environment etc.
• Implements corporate governance initiatives; manages and reviews Balanced Scorecard indicators.
• Monitors periodically and assesses the validity and viability of the organization’s existing strategies and projections.let
• Determines necessary revision to existing strategies with respect to economics, political, regulatory, market and competitive environment as well as internal organizational, financial and technical analysis.
• To develop a strategic fit strategies with the organization’s resources.

Requirements

• Candidate must possess at least a Bachelor’s/ Master’s Degree level in Business Admin/ Finance or equivalent.
• Minimum 5 year(s) of working experience in IT industry environment.
• Previous overseas experience in Japanese Multinational Companies will be an added advantage
• Fluent in Japanese/English.
• Proficient in Microsoft Office application.
• Excellent analytical, written, verbal communication and presentation skills.
• Pleasant personality.

Responsibilities

• Collate supporting documents and send invoices to clients in a timely and accurate manner
• Collate supporting documents and upload invoices to clients’ portal or invoicing platform in a timely and accurate manner
• Generate monthly statement of account and send to clients within the first week of the month
• Contact clients as needed to ensure payment of outstanding invoices
• Actively investigate and reconcile any irregularities in receipts
• Maintain precise records of all incoming payments
• Assist in providing estimated incoming fund
• Collaborate with Business Support team to ensure accuracy in billings
• Generate Accounts Receivable Aging and prepare Aging report on timely basis
• Manage timely advance payment reconciliations
• Assist in providing invoice copy for audit purpose
• Other ad-hoc duties assigned

Qualifications

• Diploma in Accountancy/LCCI/equivalents qualification
• Minimum 2-3 years of relevant working experience
• Must be meticulous and able to work under pressure
• Experience with MS Dynamic 365 is an advantage
• Working knowledge of database and spreadsheet software, such as Excel
• A good team player, proactive, good communication and interpersonal skills
• Relevant experience using modern communication systems, including email and phone systems
• A desire and ability to work collaboratively with others to accomplish daily goals