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Identifies customers' needs through the bank’s retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner. Specializes in our branch customer experience through lobby management, servicing and sales interactions for retail and business customers.
The position is the focal point in the branch for sales, service and/or referral opportunities in support of overall branch goals and activity requirements.
The position is key driver of customer flow in the branch to support these activities.
The position services existing customers and grows the business through identifying sales opportunities with customers.
The position must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity.
High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience
OR
A high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience.
Strong verbal communication and interpersonal skills
Proven ability to demonstrate exceptional customer service
Well-organized individual with time management and prioritization skills
Demonstrated financial services product knowledge
Ability to communicate with tact and diplomacy with internal and external customers
Proficient with internet user-level technology
Ability to fluently communicate both verbally and in writing with bank customers in both English and Spanish. Will also consider French or Haitian Creole
Proficiency to be determined via an online assessment.
Associates degree
Notary public license
Bilingual based on branch needs
Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heave objects weighing 5 lbs. to 30lbs
Ability to read fine print
Ability to interact with customers in an open face-to-face work environment
Ability to use fax, telephone system, copier and other communication tools
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.54 - $35.90 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Official account of Jobstore.
The Bank sponsors individuals for TN and H-1B transfers on a case by case basis. Please note that this position is not open to anyone on an F-1 student visa including those eligible for CPT/OPT or the Stem OPT extension.
This role offers a hybrid work schedule; offering the flexibility to work remotely two days a week, while providing the opportunity for in-person collaboration at our Buffalo, NY Tech Hub.
Overview:
We are seeking a highly skilled Full Stack Java Developer with expertise in the Identity and Access Management (IAM) space to join our team. In this role, you will be responsible for designing and specifying information system solutions, offering technical direction, and contributing to the development of new and existing applications. Your mission will be to tackle a spectrum of challenges, from basic problem-solving to complex enhancements.
As a principal application designer, you will leverage your analytical and technical acumen, utilizing the latest technology and tools to evaluate client requirements and streamline processes. Your solutions will be characterized by their technological robustness and effectiveness.
Additionally, you will be engaged in day-to-day support activities and special projects, making a significant impact on our organization. Your experience and leadership will be instrumental in guiding and supervising less experienced team members. If you are a dynamic developer with a passion for IAM and a commitment to delivering high-quality solutions, we invite you to join our team and be a part of our mission to drive excellence in software development.
Maintain open communication with the principal application’s vendor to troubleshoot OOTB functionality and devise custom solutions to meet business needs.
Review regulatory requirements and standards to ensure the application remains compliant with external governance control mechanisms.
Perform code reviews of development changes and share in the responsibility of maintaining strict version control.
Explore developmental opportunities, and make recommendations, for Test Automation within the application’s SDLC.
Collaborate with development and platform engineering teams to integrate the principal application with other company systems and applications.
Meet regularly with onshore and offshore resources to deliver on an iterative basis while maintaining working agreements constructed under an Agile methodology.
Minimum of an Associate’s degree and 5 years’ systems analysis/application development experience, or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 5 years’ systems analysis/application development experience
Demonstrated programming experience with different object-oriented programing languages such as Java, C#, and Python
Experience with relational database programming
Experience in applying Agile software principles
Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or Cybersecurity and 5 years’ application development experience
Strong experience with Java development
Strong experience with T-SQL development
Experience with PowerShell or Bash Shell
Good understanding of Identity Access Management (IAM)
#LI-KB1
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $93,581.10 - $155,968.51 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Official account of Jobstore.
Overview:
Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.
Primary Responsibilities:
Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
Accurately balance and process customer transactions efficiently following Bank Policy.
Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
Transition identified sales opportunity and provide introduction to appropriate banking partner.
Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
Process customer/account maintenance accurately.
Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Scope of Responsibilities:
The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.
Managerial/Supervisory Responsibilities:
Not Applicable
Education and Experience Required:
High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience
Proven verbal communication skills
Proven interpersonal skills
Proven ability to demonstrated exceptional customer service
Well-organized
Proven time management skills
Proven prioritization skills
Proficient with internet user-level technology
Education and Experience Preferred:
Bilingual based on branch needs
Physical Requirements:
Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighing 5lbs – 30 lbs.
Ability to read fine print
Ability to interact with customers in an open face to face work environment
Official account of Jobstore.
Overview:
Completes a variety of routine clerical accounting duties and prepares routine investor reports and remittances for investor, Bank and general ledger reconciliations in compliance with investor guidelines or Bank policies.
Primary Responsibilities:
Complete timely and accurate reporting of mortgage portfolio activity to various private and/or agency investors to mitigate financial and reputational risks in accordance with investor servicing agreements and guidelines.
Gather and research data to prepare routine investor accounting reports including daily, weekly and/or monthly departmental reporting assignments
Prepare monthly SONYMA and HNI cutoff reports and remittances
Remit collections to SONYMA for each bond series on a daily basis based on established thresholds.
Review SONYMA Detailed Purchase Report to ensure loans are purchased at the most up-to-date balances and due dates.
Transfer newly purchased SONYMA and HNI loans on weekly and/or monthly basis.
Complete research to resolve reporting discrepancies with the investors as needed.
Communicate with internal and external business partners to assist in resolution of routine to more complex inquiries and/or issues.
Update procedures due to changes in process or investor requirements as required.
Adhere to established policies, procedures and limits focusing on observable breaches in Corporate Risk policies.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Scope of Responsibilities:
The position works independently under general supervision. This position interacts with internal Bank partners as well as third party investors, with support of the Group Leader.
Education and Experience Required:
High school diploma or equivalent (GED) and a minimum of 3 years’ work experience
Effective communication skills
Prior experience working under critical time constraints
Detail-oriented
Good organizational skills
Strong math skills
Strong analytical skills
Knowledge of pertinent software products, including spreadsheet software
Education and Experience Preferred:
Bachelor’s degree
Knowledge of the Bank’s servicing system
Minimum of 4 years’ investor reporting experience
Ability to engage and lead team members
Schedule/Required Availability:
Monday-Friday with flexible start/end times. Common schedules on the team include: 6:00am-2:30pm, 7:30am-4:00pm, and 8:00am-4:30pm.
Location/Working Model:
This is a hybrid position that requires coming into the office at least 2-3 days per week. Our office is located at 575 Main Street, Buffalo, NY 14203.
Hourly Rate/Compensation:
While the entire salary range is shown below, the budget for this position is $21.00 - $24.00 per hour. Employees in this position also receive 4 weeks of paid time off (PTO) plus 11 paid holidays.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Official account of Jobstore.
Responsible for facilitating complex projects from proposal through post-implementation. Participates in meetings with lines of business to identify their requirements in how an application looks and feels to the end user; provides feedback on them. Serves as project lead to ensure test plans and specifications are completed in a timely basis and project meets established milestones.
Combined minimum of 8 years' combined higher education and/or operational/business analytics/systems development experience
Excellent verbal and written communication skills
Excellent organizational skills
Excellent time management skills
Excellent lateral thinking skills
Excellent problem-solving skills
Prior experience multitasking for various components of complex projects.
Prior experience coordinating between applications and business units.
Prior experience working in a team environment as well as autonomously.
Bachelor's degree
Subject matter expert in business with knowledge or experience utilizing application/system being supported.
Proven mentoring and leadership capabilities
Ability to recognize project milestones and delivery dates.
Ability to recommend and implement solutions.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $97,869.52 - $163,115.87 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Official account of Jobstore.
We’re not your stereotypical suit and tie bankers: We’re an innovative team of leading tech experts, pushing boundaries, and taking risks. We’re building an agile team of the most skilled and creative, workers to solve complex problems, architecting solutions, writing high-performance software, and charting our new path, all to make the lives of our customers, and the communities that we serve, better. Join us and be part of something new as we build tomorrow’s bank, today.
Commercial and Credit Banking
The Commercial and Credit Banking team delivers and supports all the technology used in commercial banking, including Credit, Web, Payments, Capital Markets and Treasury. We deliver innovative, secure, compelling technology solutions to enable the customer to conduct business quickly and efficiently while delivering business value to the company.
Overview:
You will be part of an agile team where you will design, build, and maintain efficient, reusable, and reliable code; ensuring the best possible performance, quality, and responsiveness of applications using existing and emerging technology platforms. We are on a mission to change the way we innovate, architect, and deliver tech products to help the bank modernize the way we work.
Scope of Responsibilities:
You will need to be effective in working autonomously and in teams on high level systems analysis and technical phases of development. The position interacts with senior management, other technology personnel, clients and vendors.
Education and Experience Required:
Tech Stack:
Java
Spring boot
SQL
Company:
M&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M&T. Grow with us.
#LI-KB1
Official account of Jobstore.
Overview:
Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner.
Primary Responsibilities:
Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer’s identified needs.
Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.
Explain the high-level criteria used to decision loan applications.
Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.
Follow the Bank’s sales process and provide simplified, customer-focused advice and guidance.
Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.
Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.
Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.
Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities. Identify and escalate cases of suspected fraud.
Resolve and accurately log all customer complaints in the appropriate system.
Review, approve and help resolve Consumer and Business Banking customer overdrafts.
Accurately complete customer transactions.
Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
Complete other related duties as assigned.
Scope of Responsibilities:
The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner. The position is a key driver of sales and the customer experience within the branch. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions.
Managerial/Supervisory Responsibilities:
Not Applicable
Education and Experience Required:
High school diploma or equivalent (GED) and a minimum of 1 year’s proven retail sales, call center, customer service, or telesales experience
Ability to fluently communicate both verbally and in writing with bank customers in both English and Spanish. Proficiency to be determined via an online assessment.
Strong verbal communication skills
Strong interpersonal skills
Ability to interact with varying customers (consumer to small business)
Ability to effectively handle difficult customer conversations
Well-organized
Proven time management skills
Proven prioritization skills
Ability to work under critical time constraints in a team environment
Proficiency with internet user-level technology
Education and Experience Preferred:
Proven referral and/or sales ability
Physical Requirements:
Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.
Ability to read fine print
Ability to interact with customers in an open face-to-face work environment
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.00 - $32.60 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Official account of Jobstore.
Overview:
This position is responsible for managing the foreclosure process for an assigned portfolio of mortgage loans, contested foreclosures, or loans in other litigation to ensure foreclosure is completed timely in accordance with investor guidelines and for providing administrative support related to the foreclosure process.
Primary Responsibilities:
Monitor progress of the foreclosure action from referral to post foreclosure, including management of issues raised, holds placed and review/research needed to complete the foreclosure action.
Communicate with foreclosure attorneys to understand, minimize and avoid delays during the foreclosure. Work with foreclosure attorney to resolve simple contested/litigation actions and title issues to allow completion of the foreclosure action.
Provide necessary status updates to investors during the foreclosure process. Assemble and provide documentation in response to investor or regulatory audit requests.
Generate various scheduled and ad hoc reports as needed for Foreclosure, including but not limited to monthly scorecard reporting, exception reporting, and workflow tracking reports.
Ensure investor deadlines within the foreclosure are met, including but not limited to FHA 1st legal deadlines and FHA eviction 1st legal deadlines.
Prepare bidding instructions according to investor guidelines and ensure proper bidding for sales where M&T’s lien is not in first position.
Review VA appraiser invoices for payment. Obtain necessary W-9, set up payee header and submit invoice for payment.
Perform initial review of documents required for foreclosure or simple contested litigation, gathering of backup and submission to Tier 2 Reviewer for further review and execution.
Review equity position and prepare necessary equity analysis for potential charge off.
Provide sale results to investor, MI companies and other necessary parties, updating systems as required.
Work with attorneys to ensure proper reporting of foreclosure status to investors.
Manage a variety of assigned tasks to hold, close or proceed with foreclosure taking action within the required service level agreement.
Complete daily Sale Result QC for Foreclosure team. Monitor, distribute and respond to emails sent to Team email boxes. Receive, review and distribute legal mail received in Customer Asset Management (CAM) pertaining to residential property in which the bank has an interest, to avoid risk of loss to the bank or its investors and work with in house counsel and management to determine if external counsel must be engaged to represent M&T.
Request checks for disbursement of bid deposit, senior lien payoff and settlements.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Complete other related duties as assigned.
Scope of Responsibilities:
This position interacts with external third-party foreclosure attorneys to ensure successful and timely completion of foreclosure consistent with investor guidelines. This position also interacts with CAM Management and internal & external counsel.
Education and Experience Required:
A combined 3 years’ higher education and/or work experience
Minimum of 1 year Default Servicing related field experience (e.g., Collections, REO, Loss Mitigation)
Education and Experience Preferred:
Prior foreclosure experience is ideal but not required
Origination/servicing/collection of HELOCS (home equity line of credit)
Experience working with any of these systems is a plus: CACS, SHAW/TPX, Aspire, and LoanSphere
Working knowledge of Microsoft Excel and reporting
Strong written and verbal communication skills
Detail oriented
Strong analytical and problem solving skills
Motivated, team player with a positive and friendly attitude
3 years’ Default Servicing related field experience (e.g., Collections, REO, Loss Mitigation)
Proven ability to work effectively in a team environment
Knowledge of bank and departmental systems
Understanding of mortgage product including home equity loans and lines of credit
Experience reading and comprehending the contents of legal documents
Location/Working Model/Schedule:
This is a hybrid, Monday-Friday position (8:00am-4:30pm), that requires coming into the office at least 2 days per week. Our office is located at 475 Crosspoint Parkway, Getzville, NY 14068.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Official account of Jobstore.
Overview:
As a Design Lead on the Design Capability team within the Customer Experience Organization, you will be part a dedicated team of designers, strategists and leaders who are building a community of practice for design to support an enterprise-wide initiative to deepen customer centricity throughout the bank. You will lead and organize efforts that support the execution of its strategy, foster the development and adoption of design practices, implement innovative offerings that support customer-centric mindsets and practices.
We are looking for creative problem solvers who are experienced change leaders within organizations. Flexibility, adaptability and a learners mindset are critical to your ability to excel and deliver value. We also are looking for teammates ready to collaborate with business leaders across the Enterprise with the ability to connect dots will accelerate our ability to reach employees across the company.
Primary Responsibilities:
Program Strategy Development: Participate in and contribute to quarterly routines where team aligns on outcomes and develops a shared roadmap for execution
Design & Development of Offerings: Create or iterate on offerings prioritized through the strategy development process, using an agile, design-thinking approach
End User Experience Design: Design and facilitate overarching experiences for key stakeholder groups within the customer experience community at M&T that help them learn, develop, and plug in to what we have to offer
Iterative Improvement & User Feedback: Conduct end user interviews and devise other means to measure desirability, viability and feasibility of new offerings or iterative improvements to existing offerings
Vendor Relationship Management: Manage relationship with vendors to support increased adoption of vendor offerings within M&T, introduce new offering features to the community and otherwise maximize the value of third-party applications used to support design, process improvement and other customer experience practices. In the case of new vendor exploration, partner with procurement team to lead vendor selection process.
Subject Matter Contributor: Serve as a subject matter expert in one or more design craft areas (e.g. service design, user research, product design, process design) so that others can develop offerings that will promote craft best practices
Experience Facilitator: In certain situations, facilitate workshops or training sessions with members of the M&T community related to customer experience, design or other related topics.
Dot Connector & Integrator: Collaborate with other teams focused on building capabilities, leading change or activating the organization in new ways. Identify points of connection across teams and find creative ways to integrate and synthesize offerings across teams.
Education and Experience Required:
Bachelor's degree and a minimum of 5 years’ experience in design operations, design strategy, organizational design or psychology, program/project management, or similar
In lieu of a degree, combined minimum of 9 years education and/or relevant work experience
Experience in the creation, roll-out, and change management of team-wide programs and processes
Strong analytical, problem solving, and critical thinking skills with a process-oriented mindset
Strong attention to detail and organization skills, with the ability to manage many cross-functional initiatives at the same time, within a matrixed organization
Prioritize well, know when to focus on current state diagnosis, capability building, partnerships with executive staff and HR leadership team
Foresight to anticipate complex, cross-functional problems, and ability to identify critical elements, variables, and alternatives to develop solutions
Sees obstacles as an opportunity to solve problems, rather than as issues without a solution
Team player who is comfortable navigating ambiguity within a self-directed culture
Flexible mindset and responsive to a changing environment
A partner who can build effective relationships with people outside of our department, like HR and other communications teams
Strong familiarity with remote and in-person collaboration tools such as Miro and Webex
Preferred Skills/Experience:
Knowledge of adult learning theory
Experience with change theory and change management discipline
Experience with instructional design
Previously held roles as a User Experience Designer, Service Designer, Product Designer, or similar
Experience working with and managing external vendor relationships
Experience using design and prototyping tools such as Adobe, Sketch, InVision, Figma or other similar tools used widely in the design community
Understanding of design practices and methodologies
Familiarity with design systems
Work Arrangement:
As the Experience Team for a community bank, we believe that our “office” may be anywhere our customers and employees live, work and play. So while our team members may not be required to come into an office on a set schedule, we are expected to engage in purposeful, in-person collaboration and to be active participants in the M&T community and the communities we serve. This may require quarterly to monthly travel within the M&T Bank footprint.
This will be a hybrid position (part in-office/part remote) that includes time spent working in-office at an M&T Bank office location, preferably in the Buffalo, NY, New York, NY, Boston, MA, Bridgeport, CT, Baltimore, MD, or Wilmington, DE areas. Depending upon the location of the final candidate and the needs of the team the position might be hybrid or possibly remote within the M&T Bank footprint (CT, DE, ME, MD, MA, NH, NJ, NY, PA, RI, VT, VA or DC), with travel required as referenced above.
Official account of Jobstore.
Responsible for an assigned portfolio of loan and deposit relationships with small business clients. Solicit new business; manage risk and credit decisions; and service existing clients through the bank’s relationship management program. Work with branch partners to effectively sell to the business customer and cross-sell other bank products.
Ability to sell effectively to prospects and clients. Manage and retain existing clients.
Work closely with internal contacts to service clients.
Bachelor’s degree or in lieu of a degree, a minimum of 4 years of related sales/banking experience, or a combination thereof
Knowledge of personal computers and the software utilized by the department
Ability to read and analyze financial statements and tax returns.
Sound credit skills necessary to evaluate loan requests.
Good understanding of Cash Management, Merchant Service, Trade Services products offered to Business Banking customers and ability to identify sales opportunities for those product sets.
Strong interpersonal and presentation skills required.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $80,372.25 - $133,953.75 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Official account of Jobstore.
Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility.
This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals, and has a sound working knowledge of the overall operations of the branch.
Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.
Branch Managers must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions. In addition, Insurance licensing minimum expectations must be maintained as outlined in MTS Licensed Banker Academy document. Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager.
Branch Managers will typically spend some of their time servicing existing customers, and the majority of the time growing the business through proactive sales and outside calling activities.
Branch Managers are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately. Branch Managers are responsible for taking full ownership of customer issues until they are completely resolved.
Branch Managers generally have direct reporting responsibility for branch staff.
Bachelor’s degree,
OR, in lieu of degree,
Four (4) years’ relevant experience. Minimum three years sales experience
Minimum two years’ managerial experience or proven leadership abilities.
At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position. Note: branch provides training for licensing within 6 months.
M&T Business Banking Specialist within 18 months of hire.
Demonstrated strong knowledge of Business Banking products, services and client relationship management.
M&T Way Certified
Precision Leadership Certified Bi-lingual/Spanish preferred
Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
Experience with Internet and email preferred.
Demonstrated sales/business development experience and success. Has fundamental understanding of profitability.
Excellent communication and interpersonal skills.
Proven ability to demonstrate and coach exceptional customer service.
Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
Strong financial services product knowledge preferred.
Strong organization, time management, and prioritization skills.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $74,286.06 - $123,810.11 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Official account of Jobstore.
Responsible for an assigned portfolio of loan and deposit relationships with small business clients. Solicit new business, manage risk and credit decisions, and service existing clients through the bank’s relationship management program. Work with branch partners to effectively sell to the business customer and cross sell other bank products.
Develop new banking relationships with business prospects.
Service existing business banking client base.
Achieve established goals as outlined by manager.
Work with branch partners to maximize sales efforts to business customers and cross sell other products and services that the bank offers.
Network with centers of influence to develop business including accountants, attorneys and other referral sources.
Manage the segment’s more complicated and important loan relationships.
Evaluate credit information and requests and recommend appropriate loan structure to manage risk.
Effectively negotiate with underwriters and clients to maximize revenue and minimize risk.
Achieve sales goals with minimum expectations as follows:
Revenue of $300M to $500M.
Loan production of $7.5MM to $12MM.
Deposit balance production of $750M to $2.5MM.
Manage loan portfolio of $15MM to $40MM.
Oversee approximately 30 to 65 relationship managed clients.
Actively participate in all business banking and retail sales sprints.
Achieve call targets and other product sales goals such cash management, visa merchant, and others as assigned.
Participate in civic and cultural organizations and programs.
Utilize prescribed selling techniques to maximize sales opportunities.
Ability to sell effectively to prospects and clients. Manage and retain existing clients. Work closely with internal contacts to service clients. Works under moderate supervision.
May or may not have supervisory or mentoring responsibilities.
Bachelor’s degree or 3-5 years of relevant work experience
5 plus years experience.
Knowledge of personal computers and the software utilized by the department
Ability to read and analyze financial statements and tax returns.
Strong credit skills necessary to evaluate loan requests.
Good understanding of Cash Management, Merchant Service, Trade Services products offered to Business Banking customers and ability to identify sales opportunities for those product sets.
Strong interpersonal and presentation skills required.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $110,221.65 - $183,702.75 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Official account of Jobstore.
Originate mortgage applications within low-to-moderate income neighborhoods and to low-to-moderate income borrowers. Participate in Community Reinvestment Act (CRA) related activities and functions within M&T community bank regions. Must adhere to the requirements of federal registration under the SAFE Act.
Facilitates the bank’s need to meet its CRA responsibilities with the federal regulators and the citizens of the community bank regions. Relationships will forge with local housing agencies and groups which specialize in CRA outreach programs.
The incumbent is required to travel extensively with limited supervision.
The position requires extensive external contacts (potential and existing customers, Realtors, etc.) primarily on sales calls outside the office, as well as internal contacts (other Bank personnel).
Will interact with individuals and teams internally and within the assigned community, developing new relationships and maintaining existing relationships.
Responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act.
None.
Education and Experience Required:
Associates degree and 2 years sales experience,
OR in lieu of a degree,
A combined minimum of 4 years higher education and/or relevant work experience, including a minimum of 2 years sales experience.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.76 - $41.27 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Official account of Jobstore.
Independently develops, implements, maintains, analyzes and manages quantitative/econometric behavioral models used for credit risk, interest rate risk and liquidity risk management, as well as balance sheet and capital planning. Serves as Bank-wide or industry expert in key area(s) of quantitative risk management. Provides mentoring, training and guidance to less experienced analysts and may lead/manage teams on a project basis, providing performance feedback to management as appropriate.
The position serves as a quantitative expert in use of statistical programming languages to analyze Bank datasets and development, implementation and maintenance of behavioral models. It is important for the position to communicate with clear narratives, compelling data visualization and technical precision, both in-person and in writing, to enable audiences to understand analysis and forecasts. The position partners and collaborates with colleagues in related functions, including Credit Risk Management, Asset Liability and Liquidity Management, Model Risk Management and business lines to implement and understand models for Bank use. The position often leads team-based projects related to model development or implementation. This role is highly technical in nature and requires demonstrated attention to detail, execution and follow-up on multiple initiatives within Treasury and across the Bank. The ability to identify, analyze, rationalize and communicate complex business, data and statistical problems and recommend corresponding solutions while directing the work of others on the team is a key factor of success in this role. The position may supervise the work of interns and/or lead teams on a project basis, providing performance feedback to management as appropriate. The position also provides guidance and direction to less experienced personnel.
Official account of Jobstore.
Are you reliable, efficient, and great with customers?
We Offer:
Who We Need:
Tellers are the face of M&T within our branches. Our customers enter with needs and leave feeling like we have their backs. As a Teller with M&T bank, you’ll be an important member of our branch team as we build relationships with customers, process their transactions, and help them understand options available to them.
We’ll provide on-the-job training in teller skills. If you’re reliable, friendly, and ready to deliver excellent customer service, we’re ready for you. Hiring Immediately!
Your Typical Day:
Education and Experience Required:
Education and Experience Preferred:
Physical Requirements
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#customerservicerep
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $25.76 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Official account of Jobstore.
If you don't have a Malaysian citizenship, but are living in Malaysia or if you are planning to move to Malaysia and are looking for jobs that can sponsor you, it is up to each individual employer on how it handles international candidates. We encourage you to read our blog post to help provide more information: 7 Easy Steps to Find Jobs in Malaysia As A Foreigner.
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