Total 9,343 Senior Executive level Customer Service job vacancies

• Ensure all issues are quantified via ticketing tool (Service Desk Plus)• Guide end users basis their queries• FCR support for password reset/ account unlock• Ensure email TAT is adhered to• Co-ordination with functional groups to address issues• Active listening and probing skills• Assistance with Chat Support during peak hours • Liaising with Shift Lead for any potential escalations

As an Oracle EPM Senior Support Consultant, you’ll play a vital role in supporting and maintaining Oracle Cloud EPM technology.

Let’s break down the key requirements and responsibilities:

Minimum Requirements:

• Experience: At least 7+ years of hands-on experience with Hyperion Planning, Essbase, PBCS, HFM,FCCS, and FDMEE (both on-premises and on-cloud).
• Managed Services Model: Be prepared to work within a Managed Services Model.
• Time Zones: Willingness to work across different time zones.
• Communication Skills: Strong verbal, written, and presentation communication skills.
• EPM Understanding: Good understanding of various aspects of EPM.
• Reporting: Ability to report clearly and effectively.
• Learning Attitude: Openness to learning other Oracle EPM solutions (whether on-premises or on-cloud).

Job Description Specifics:

Project-Related:

• Support and administer the Hyperion Suite of applications.
• Work with ticketing tools.
• Develop training documents.
• Provide clear status reports.
• Communicate effectively with clients.
• Be flexible to work in different shifts.
• People Relations:
• Maintain Version1 quality standards.
• Collaborate with the team and support fellow members.
• Participate in organization-wide initiatives.

Technology-Related:

• Handle application administration.
• Provide functional support.
• Offer technical support.
• Possess basic infrastructure knowledge.
• Understand basic database concepts.

We have a fantastic opportunity within The Richmond Fellowship Scotland for a Senior Support Worker to join our Teviot service.

Requirements:

Applicants will need at least 2 years previous experience of supporting individuals within care and already have or be willing to work towards your SVQ Level 3 Health and Social Care to be considered for the Senior Support Worker role.

About the Role:

Our Senior Support Workers are classed as Front Line Management staff and as such your duties would fall under three specific areas as follows:

Staff Management:

Coaching and mentoring front line staff while providing appropriate support including regular supervision.
Identifying the training needs of your team and ensuring that this training is provided.
Producing the monthly rota for your team, taking into account budgetary requirements and ensuring that all staff meet their contracted hours whilst managing holiday cover and absence.
Developing the ability of your team to produce accurate and effective support plans.
Covering on-call shift work as and when needed.

Supported Individuals:

Plan and facilitate meetings with individuals and important people in their lives in order to collate the appropriate information required to write an effective support plan.
Effectively match supported individuals to staff members, keeping in mind the identified outcomes and goals to be achieved for said supported individual.

Organisational:

Liaising with external agencies such as an individual`s family or Social Work Services.
Ensure that the standards set by the SSSC and Care Inspectorate as well as The Richmond Fellowship Scotland`s own standards are always met.
Positively represent the values of The Richmond Fellowship Scotland when engaging with all external agencies.

There are a range of benefits to working with TRFS which include:

TRFS rewards scheme (which includes cash-back and discounts at a variety of high street and online retailers)
Continuous in-house training opportunities and chances to further your career in social care.
Paid travel between services (depending on service requirements).
Refer a Friend scheme- £150 reward for successfully referring a friend, family member or colleague.
Free Membership of Glasgow Credit Union.
HSF Health Care plan.
Counselling & Life Works service.

On top of these excellent practical benefits the biggest benefit of all is the immense job satisfaction you will gain by making a positive difference in someone`s life.

For this fantastic opportunity you will need at least 2 years previous experience of supporting individuals within care and already have or be willing to work towards your SVQ Level 3.

The successful applicant must also register with SSSC as a Supervisor in Care at Home and Housing Support Services on taking up the post.

PVG checks will be required of all successful applicants; having a conviction will not necessarily debar you from working in this sector.

Closing Date: 29/5/24 (We reserve the right to close this vacancy at any point)

Extraordinary People, Exceptional Care

Senior Care Assistant

Are you a Senior Care Assistant looking to further develop your skills? Our Senior Care Assistants play a key role in ensuring each person living within our homes receive the care they need to live a fulfilling life.

£12.22 - £ 13.56

Senior Care Assistant – Days

Part time and Full Time Shifts available. 22hrs – 44hrs per week



Introduction to the role

Orchard Care Homes is at the forefront of delivering high quality individual care to meet the person’s needs. Our focus is on ensuring medication is appropriate and providing meaningful activities to everyone.

As one of our Senior Care Assistants, you will be responsible for assessing the individuals needs and formulating person-centred care plans, ensuring that medical, physical, and emotional needs are met. Administering medication safely is paramount, all our senior care assistants are provided with additional training to ensure competency and knowledge of the medication used in our homes.

You will have previous care experience, within Older People’s care or within a dementia setting. It is preferrable to have a Level 3 qualification in Health and Social Care. However, if you are qualified to Level 2, we will support you to achieve your Level 3 via our career pathway.

Main Duties

To assess, plan, deliver and evaluate a high personalised standard of Nursing care which meets the individuals needs and the high standards expected at Orchard Care Homes.
To always ensure individuals are treated with respect and dignity and that individual’s rights to privacy, independence and choice are met.
You will be a team player who will lead, supervise, support and develop the care team.
You will have excellent communication and interpersonal skills as will you be closely liaising with external professionals, individuals and relatives.
Benefits:

£12.22 - £13.56
Access to Blue Light Discount Card & App.
Excellent training and progression opportunities, from day one, with career pathways to enable you to grow and develop.
Recognition schemes, such as ‘Making a Difference’ and an annual awards ceremony, recognising our dedicated staff team.
Free Uniform and car parking.
Access to our 24/7 Employee Support Hub offering confidential support on personal and professional issues.
About Orchard Care Homes

Green Park Nursing Home in Warrington is a charming, relaxing and welcoming nursing home, offering a wide range of care for the local community. From short-term respite care to specialist dementia care, we can provide individualised, person-centred care for your loved ones!

Orchard Care Homes are Winners of the 2023 LaingBuisson award for Excellence in Large Residential Care.

Orchard Care Homes has been providing care for older people for over 15 years. We are committed to being at the heart of the local community and delivering the same level of care that we would all wish for our loved ones.

Extraordinary People, Exceptional Care

Senior Care Assistant

Are you a Senior Care Assistant looking to further develop your skills? Our Senior Care Assistants play a key role in ensuring each person living within our homes receive the care they need to live a fulfilling life.

£11.69 - £13.03

Senior Care Assistant – Days

Part time and Full Time Shifts available. 22hrs – 44hrs per week



Introduction to the role

Orchard Care Homes is at the forefront of delivering high quality individual care to meet the person’s needs. Our focus is on ensuring medication is appropriate and providing meaningful activities to everyone.

As one of our Senior Care Assistants, you will be responsible for assessing the individuals needs and formulating person-centred care plans, ensuring that medical, physical, and emotional needs are met. Administering medication safely is paramount, all our senior care assistants are provided with additional training to ensure competency and knowledge of the medication used in our homes.

You will have previous care experience, within Older People’s care or within a dementia setting. It is preferrable to have a Level 3 qualification in Health and Social Care. However, if you are qualified to Level 2, we will support you to achieve your Level 3 via our career pathway.

Main Duties

To assess, plan, deliver and evaluate a high personalised standard of Nursing care which meets the individuals needs and the high standards expected at Orchard Care Homes.
To always ensure individuals are treated with respect and dignity and that individual’s rights to privacy, independence and choice are met.
You will be a team player who will lead, supervise, support and develop the care team.
You will have excellent communication and interpersonal skills as will you be closely liaising with external professionals, individuals and relatives.
Benefits:

£11.69 - £13.03
Access to Blue Light Discount Card & App.
Excellent training and progression opportunities, from day one, with career pathways to enable you to grow and develop.
Recognition schemes, such as ‘Making a Difference’ and an annual awards ceremony, recognising our dedicated staff team.
Free Uniform and car parking.
Access to our 24/7 Employee Support Hub offering confidential support on personal and professional issues.
About Orchard Care Homes

Part of the award-winning Orchard Care Homes group, Three Bridges Nursing Home is a friendly, warm and welcoming nursing home, just a short walk away from the local canal. Our nursing home comprises of 53 spacious bedrooms with en-suite, large communal living rooms, a beautiful garden and even a library!

Orchard Care Homes has been providing care for older people for over 15 years. We are committed to being at the heart of the local community and delivering the same level of care that we would all wish for our loved ones.


At Orchard Care Homes, we value our employees. Click here to find out more about our wide range of benefits.

We're seeking a Senior Childrens Home Residential Care Practitioner to become part of a dynamic team for a Warwickshire local authority, working at their newly established Children's Home in Leamington Spa.
As a Senior Children's Residential Care Practitioner, you'll play a crucial role in the lives of young people. You'll work directly with them on a daily basis, building strong relationships with both the children and their families, and providing a safe and nurturing environment to help them achieve their goals. That's why we're seeking individuals who are genuinely committed to making a difference. Whether you've always dreamed of working with young people or you're considering a career change, this could be the perfect opportunity for you.

Salary: £31,364.00 - £33,945.00 per annum + additional pay for unsociable hours and sleep-ins.
Contractual hours: Full time working 37 hours, rota based
Region: Stratford-on-Avon

As a Senior Children's Residential Practitioner, your responsibilities will include:

• Ensuring the quality of day-to-day care, administration, and organisation of the Children's Home, while adhering to care plans for Children and Young People.
• Compliance with all statutory regulations, additional instructions, and best practices, with meticulous maintenance of records.
• Promotion and maintenance of positive anti-discriminatory and anti-racist practices.

Requirements:

• Relevant Minimum of 3 years' experience of demonstrably effective work with children and families in a voluntary or professional setting, preferably in a residential children's Home, coupled with delivery of specialist intervention and partnership work.
• A Relevant Child and family qualification to Level 3 with evidence of substantial experience as a family support worker or a NVQ Level Four or equivalent qualification in a relevant Child & Family subject or commitment to undertake the QCF qualification within 6 months of being in post.
• Level of expertise in an area of children, family and parenting, gained through qualification or substantial work experience. An understanding of family dynamics and child development

The role will require shift working including working some weekends, evenings, sleeping in the home and being on call.

Benefits:
The opportunity to care for Warwickshire's children.
Joining an authority with a "Good" Ofsted rating.
Competitive compensation.
Comprehensive training.
Funding for a QCF qualification.
Access to an employment assistance program, including counseling and support.
Clear career progression pathways.
Rotas with dedicated senior shift leads and on-call support.

Please contact Kat at Service Care Solutions on 01772208964 or send your CV to kat.shah@servicecare.org.uk if you would like to apply.

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Extraordinary People, Exceptional Care

Senior Care Assistant

Are you a Senior Care Assistant looking to further develop your skills? Our Senior Care Assistants play a key role in ensuring each person living within our homes receive the care they need to live a fulfilling life.

£11.69 - £13.03

Senior Care Assistant – Days

Part time and Full Time Shifts available. 22hrs – 44hrs per week



Introduction to the role

Orchard Care Homes is at the forefront of delivering high quality individual care to meet the person’s needs. Our focus is on ensuring medication is appropriate and providing meaningful activities to everyone.

As one of our Senior Care Assistants, you will be responsible for assessing the individuals needs and formulating person-centred care plans, ensuring that medical, physical, and emotional needs are met. Administering medication safely is paramount, all our senior care assistants are provided with additional training to ensure competency and knowledge of the medication used in our homes.

You will have previous care experience, within Older People’s care or within a dementia setting. It is preferrable to have a Level 3 qualification in Health and Social Care. However, if you are qualified to Level 2, we will support you to achieve your Level 3 via our career pathway.

Main Duties

To assess, plan, deliver and evaluate a high personalised standard of Nursing care which meets the individuals needs and the high standards expected at Orchard Care Homes.
To always ensure individuals are treated with respect and dignity and that individual’s rights to privacy, independence and choice are met.
You will be a team player who will lead, supervise, support and develop the care team.
You will have excellent communication and interpersonal skills as will you be closely liaising with external professionals, individuals and relatives.
Benefits:

£11.69 - £13.03
Access to Blue Light Discount Card & App.
Excellent training and progression opportunities, from day one, with career pathways to enable you to grow and develop.
Recognition schemes, such as ‘Making a Difference’ and an annual awards ceremony, recognising our dedicated staff team.
Free Uniform and car parking.
Access to our 24/7 Employee Support Hub offering confidential support on personal and professional issues.
About Orchard Care Homes

With 96 en-suite bedrooms, residents at Thornton Hall and Lodge Care Home can personalise their room with their favourite home comforts, to truly make the space their own. Whether you want to bring your family photos, a Liverpool FC memorabilia collection or prefer to keep things simple, the choice is yours!

Orchard Care Homes has been providing care for older people for over 15 years. We are committed to being at the heart of the local community and delivering the same level of care that we would all wish for our loved ones.

Your career progression as a Senior Care Assistant could be right around the corner at Amarna House Care Home in York. The home is looking for an experienced team member like you to deliver high quality care to our residents and bring a smile to their faces every day. This is your opportunity to shine and really make a difference to the lives of others by showing your experience and warmth.

You will monitor the wellbeing of each resident, providing medication support, person centred-care and be involved in the care planning process, always promoting independence and well-being by ensuring that residents’ personal, psychological and social care needs are met.

Your team will be extremely important too. You will undertake staff supervisions and support of team members’ development, always looking to demonstrate our values of being Proud, Supportive and Caring.

Your Money - Great Team Players Need Great Rewards

• £14.00 per hour
• Enhanced pay options
• Hastee Pay - providing you with the opportunity to receive your earned pay immediately to increase your choice and financial wellbeing
• Holiday pay and holiday-type benefits through employee discount scheme
• Workplace Pension
• Refer a Friend payments
• Free DBS, free uniform
• Paid e-learning and training
• Long service awards and recognition
• Career development with salary increases
• Staff wellbeing strategy

Your Working Life

• Flexibility - We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you
• A career development pathway and support with qualifications – linked with increases in salary
• Advanced senior carer programme - accredited City and Guilds
• A comprehensive and supportive induction programme to ensure confidence and competence

Avery #OneFamily Well-being Programme

• Blue Light Card - Employee discounts scheme for a wide range of retailers, restaurants and days out
• Daily staff celebrations
• Staff well-being committees
• Mental health first aiders for staff
• Apprenticeship programme
• Managing Director award and Avery Awards

WE DO NOT OFFER SPONSORSHIP, YOU MUST HAVE RIGHT TO WORK IN THE UK FOR THIS ROLE.

Apex Prime Care requires a full-time Senior Care Assistant based in the Fleet GU51 area, to join our amazing Extra Care team at Campbell Place. We are looking for a carer ready to step up to the next level by developing and supervising a team of care workers to provide high-quality care that is safe, effective and responsive to each customer’s needs and preferences. Support each customer to live their life the way that they choose as far as they are able. Respect customers’ choices and promote their dignity and privacy at all times.

Full training will be given.

We expect our Senior Care Assistants to have a genuine interest in care and to be professional at all times. In return, we offer leading rates of pay, a comprehensive training programme and extensive support when on shift.

You will need to have experience in working within the health care industry, and will preferably have completed an NVQ 2 or 3 or Diploma in Social Care.

This is a full-time role 35 hours a week Monday - Sunday split between care and office. It is a permanent post subject to the successful completion of the probationary period.

Main duties to include:

Prior to each service commencing, carry out with customers, and / or their chosen representatives, an assessment of what the customer needs and what they would like to achieve from their care and support, together with a risk assessment
Create and agree on a person-centred care plan which respects the customer’s wishes and promotes their dignity and privacy. Agree on appropriate risk control measures to reduce identified risks. Keep care and support plans up to date
Keep all information about customers and their families secure and confidential
Give care workers appropriate information and guidance to effectively and safely provide care and support as agreed in the care and support plan
Provide advice, training, supervision and other support to Care Workers and support supervisors as required
Take part in the out of hours emergency on-call rota. Effectively deal with emergency on-call issues, for example covering calls either directly or indirectly when Care Workers are sick or absent. Record emergency calls and pass the information to appropriate parties
Providing care to our customers.
As part of your role, you will be required to hold the on-call phone and undertake on-call duties. You will recieve additional payment for being on-call.

Apex Prime Care is committed to safeguarding and promoting the welfare of vulnerable adults. All applicants must be willing to undergo the appropriate screening, including checks with past employers and an Enhanced Disclosure via the Disclosure and Barring Service. We are an equal opportunities employer.

*****Regrettably, we cannot offer sponsorship for all of our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately your application form be rejected from the process.*****

The St Aubyn Centre is a Child and Adolescent Unit based in the vibrant town of Colchester.

The unit supports young people aged 13 to 18 who are experiencing severe emotional and mental health difficulties.

We have two wards, The Psychiatric Intensive Care Unit or PICU which has 10 beds. And Longview Ward. The General Adolescent Unit which has 15 beds.

This position is for Longview Ward General Adolescent Unit.

The unit is very proud to have an extensive Multi-Disciplinary Team consisting or Psychologists, Family Therapists, Psychotherapists, Drama and Art Therapists and teachers. We also have a very experienced medical team.

The school is on site and our education centre has an Outstanding Ofsted Report.

There are many training opportunities for you to further your career within the NHS. And you will be well supported by the team here.

It takes someone with very special skills and attributes to work with our young people. And these young people are a real privilege to work with.

If you feel that this is the job for you, please feel free to get in touch and we can answer any questions you may have.



Supporting the young people with their activities of daily living.

Taking young people on leave

Note writing and reporting any concerns to the nursing team.

Spending time with the young people and undertaking activities with them.

Not enough experience but still want to join EPUT as a Health Care Assistant?

We have a solution for you.

If you have been successful at the interview stage, but do not have enough experience for this role, you may be offered a position as a Band 2 Heath Care Assistant Apprentice. As part of the Band 2 HCA role you will be enrolled onto the Apprenticeship scheme, providing you with the opportunity to earn as you learn. This role enables you to gain valuable experience on the wards/community settings whilst working towards gaining your Care Certificate and naturally progressing into the guaranteed Band 3 HCA role.

EPUT is a progressive trust which is always looking to improve the service it offers to patients and families.

There are also many avenues for staff to progress their careers and lots of learning opportunities.

Supporting young people with activities of daily living.

Undertaking activities with the young people.

Undertaking their physical observations,

Writing notes on their progress throughout the day.

Reporting concerns to the nursing team.

Safeguarding the young people at all times.








This advert closes on Wednesday 15 May 2024

WE DO NOT OFFER SPONSORSHIP, YOU MUST HAVE RIGHT TO WORK IN THE UK FOR THIS ROLE.

Apex Prime Care requires a Senior Carer based in our Farnborough area, you must be a dedicated, professional individual who is committed to ensuring good, quality care is delivered and you must be able to cope under pressure within a busy environment.

A full driving license and use of your own car are essential. You must have experience in domiciliary care and a completed a level 2 and working towards level 3 Diploma in Health and Social Care.

Apex Prime Care is the leading provider of private care in Hampshire, Dorset and East Sussex. We offer leading rates of pay, a comprehensive training programme and extensive support when working out in the community.

Key Responsibilities
Promoting care staff personal development,
Carer spot checks and medication competency checks
Undertaking new service user assessments and developing their personalised care plan
Service user reviews
Supporting the care coordinators when required
Auditing of medication
On call duties when required (includes additional payment)
Working alternative weekends in the community

Skills, Knowledge and Expertise
A full driving license and use of your own car are essential. You must have experience in domiciliary care and a completed a level 2 and working towards level 3 Diploma in Health and Social Care.
Benefits
•Birthday Annual Leave *
•10% Off The Gym Group memberships*
•Eligible for a Blue Light Card- save money in shops, restaurants, and venues on the high street with the Blue Light Card.
•Guaranteed hours and a contract from Day 1 of your employment!
•Refer a Friend- earn up to £500 for every person you recommend joins the team*
•Competitive pay with annual reviews and enhanced rate after 2 years service with us!
•Walking rounds available (dependent on location)
•Paid holidays
•We are not an agency, and we put our people first!
*T&Cs apply.
About Apex Prime Care

We are a family-run home care provider operating across the South of England. We specialise in providing exceptional home care for the elderly and specialist support for anyone who cannot wholly look after themselves.

We strive to maintain and where possible improve our clients’ independence. Our friendly and compassionate carers are trained and experienced in delivering high quality care and companionship.

We are regularly recruiting for care positions in our service areas across the South Coast of the UK. Carers choose hours that suit them, with varied and rewarding work helping others and excellent pay. The standard of care can make a significant difference to the quality of people's lives, so we are seeking genuinely caring people.

Working as a Senior Care Assistant you will support the running of the overall care team and work with others across the shift to ensure continuity of services to our residents. You will create a welcoming, supportive and stimulating environment and build relationships with both residents and their families. As one of the largest healthcare providers in the UK it's important to us to couple great care with meaningful and enjoyable experiences.

As a Senior Care Assistant you will be:

-Responsible for delivering a high quality of care and providing support and guidance to the care team and leading by example

-Reviewing and updating care plans ensuring they meets residents needs and wishes

-Planning and reviewing staff rota's to ensure care support is available at all times

-Promoting high standards of care by ensuring you deliver exceptional care duties and all staff are supervised appropriately and shifts run smoothly and efficiently

-Ensuring all areas across the Care Home are kept clean, tidy and pleasant for all residents and family members

-Communicating professional and warmly with visitors, family members and other health care professionals

-Promoting the Home in a professional manner and raise awareness of the Home within the local community

To succeed you will be:

-A positive individual and adopt a person centred approach

-A team player who engages well with others

-A strong communicator and influencer

-Passionate about offering a superior service and want to make a difference

-A leader and be willing to take ownership for the delivery of quality care

-A glass half full person, with a sense of humour and a positive outlook

Our Senior Care Assistants must hold a minimum of NVQ level 2 in Health and Social Care and can evidence working in a health care environment

We offer you a great range of benefits, which include:

-Competitive salary

-Various shifts available including working 3 days on and 4 days off

-Free meals

-Access to excellent training

-Career development opportunities

-Discounts and benefits suited to your lifestyle

-Free onsite parking

-Free uniform

-NEST work place pension contributions

-Long service awards

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Important Information Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date. For candidates applying using a Hotmail account or have strict firewall settings please ensure the following: Junk Mail is checked regularly Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that: youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed. If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so. Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months. Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months. As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits. A lease car may be available for this position; further details will be provided upon appointment if applicable. 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme Excellent opportunities for development Competitive NHS Pension scheme Access to NHS discounts with retailers and leisure companies EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems These schemes are subject to availability

Please see Job overview & attached Job description for further information about the IT Senior Support Technician position available with WUTH.

A Vacancy at Wirral University Teaching Hospital NHS Foundation Trust.


Please note there is a requirement for out of hours on call support in this post.

We are looking for a highly motivated, enthusiastic and technically capable individual to join the 3rd line Team within IT Services as IT Senior Support Technician working within the Server & Security team.

This is an exciting opportunity for a dynamic individual with a background in Windows, Linux Servers and Physical/Virtual Infrastructure with a passion for implementing and developing key infrastructure improvements to the trust.

The successful post holder will have a key role in the delivery and support of Server Infrastructure, Desktop Environments and Cyber Security Prevention across the Trust during a period of increased upgrade programmes throughout the trust at both Arrowe Park and Clatterbridge Hospitals.

Ability to drive and access to a vehicle is required with this position as support will cover multi-site in / out of hours.
• Provide practical advice and support to users of IT systems.
• Provide support and advise of Server and Infrastructure systems.
• Provide project support for Infrastructure projects.
• Installation of Hardware, Server, Infrastructure and Software.
• Repairs and maintenance of end user IT equipment.
• Documentation of procedures and all activity.
• IT Project Management support.
• Administrate clinical and non-clinical applications and clinical network integrated devices.
• Provide specialist IT Relationship management with departments and wards.
• Take the lead on specific project tasks under the management of Senior Support Specialists and other senior Digital Healthcare personal such as project managers or senior team.
• Take the day-to-day lead with regards to communication and escalation for defined clinical or administrative locations.

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Please see Job overview & attached Job description for further information about the IT Senior Support Technician position available with WUTH.


This advert closes on Monday 13 May 2024

Proud member of the Disability Confident employer scheme