職責：

• 確保公司的客戶資料庫正確輸入和保存，以便將來需要任何資訊時都可以輕鬆存取
• 確保每位客服人員嚴格遵守公司客服服務標準
• 參與新客服人員的招募與培訓
• 回應客戶的詢問和疑問，並提供徹底、快速的解決方案
• 處理經驗不足的人員的複雜且未解決的問題
• 提供適當且相關的訊息，如果無法提供，則將客戶轉介給適當的部門
• 監督較小的客戶服務代表在實現客戶服務目標方面的活動
• 制定客戶支援策略和計劃
• 參與實施或改善與客戶服務相關的舉措
• 建立最佳客戶支援實務標準
• 提供有關將技術納入組織當前和計劃的客戶支援策略的建議
• 調查並回應客戶關於公司產品及其運輸的每項詢問和投訴
• 管理一批客戶服務人員
• 準備信件並處理訂單
• 確保以最佳方式滿足客戶需求
• 根據需要執行任何其他職責和臨時任務

職位要求/最低要求：

• 成熟的客戶支援經驗或相關領域的經驗。
• 溝通能力強
• 熟悉客戶關係管理系統與實踐
• 客戶導向和適應/回應不同類型角色的能力

津貼和福利

• 休閒著裝要求
• 定期團隊活動
• 事假
• 個人發展機會

Responsibilities:

• Ensure that the company’s customer database is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed
• Ensure customer care service standard of the company is strictly adhered to by every customer service personnel
• Participate in recruiting and training of fresh customer service employees
• Respond to inquiries and queries from customers and provide a thorough and speedy resolve
• Handle complicated and unresolved issues from less experienced personnel
• Deliver appropriate and relevant information, and when not in the position to, refers customer(s) to appropriate department
• Supervise the activities of lesser customer service representatives in the accomplishment of customer care goals
• Develop strategies and plans for customer support
• Participate in implementation or improvement of initiatives associated with customer service
• Establish standards for best customer support practices
• Offers advice on the incorporation of technology in current and planned customer support strategies of the organization
• Investigate and respond to every inquiry and complaints from customer regarding company’s product and possibly its shipment
• Manage a train of customer service personnel
• Prepare correspondence and processes orders
• Ensure satisfaction of customer needs to the best possible way
• To carry out any other duties and ad-hoc assignments, as and when required

Job Requirements / Minimum Requirements:

• Proven customer support experience or experience in related field.
• Strong communication skills
• Familiarity with Customer Relationship Management systems and practices
• Customer orientation and ability to adapt/respond to different types of characters

Perks & Benefits

• Casual dress code
• Regular team activities
• Personal leave
• Personal development opportunities

Full Job Description :

• Support day-to-day sales operation.
• Co-ordinate on customer enquiry and sales team requirement.
• Provide administrative support to the sales team on sales order, pricing & approvals.
• Responsible for the filing of various departmental documents in an orderly & efficient manner.
• Generate sales orders, delivery orders and sales invoices. Acquiring new customers.

Job Qualifications :

• Diploma / Advanced Diploma (Preferred)
• 1 year working experience
• Knowledge on E-Perolehan system will be an added advantage
• Computer Literacy - words, excel, powerpoint, SQL system.

Perks & Benefits

• Training Provided
• Salary: Basic  RM1,800.00 - RM2,000.00 per month
• EPF, Socso, Allowance, Insurance coverage

Main Tasks:

Providing assistance to customers, resolving issues effectively, processing orders accurately, maintaining detailed records, collaborating with internal teams, and continuously improving service delivery

Job Description:

• Customer Interaction:                
  • Respond promptly to customer inquiries via live chat
  • Handle and resolve customer complaints in a professional and empathetic manner.
  • Provide accurate information about products, services, and policies.
• Order Processing:
  • Assist customers with order placement, tracking, and cancellations.
  • Process returns and exchanges according to company policies.
• Documentation:        
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Document and report recurring issues to the appropriate departments.
• Customer Education:
  • Educate customers on product features, promotions, and usage.
  • Provide guidance on self-service options and resources. 
• Collecting Negative Feedback and escalate to TL
• Discuss and attend to customer inquiries through Shopee or other platforms              
• Reach out and follow up with customer on the escalations from Social Media team
• Ticketing Platform                
  • Manages escalations on lost of package
  • Follow up on the ticket status till it is complete with satisfactory
• Managing 
  • Bad rating on platforms
  • Return Refund through System
  • Return Refund escalations

Requirement

• Previous experience in customer service or a related field is preferred
• Familiar with customer relationship management (CRM) systems is an advantage
• Excellent verbal and written communication skills, both in Chinese and English
• Ability to convey information clearly and concisely
• Strong problem-solving skills to address customer issues and find effective solutions
• Demonstrated empathy and understanding towards customer needs and concerns
• Collaborative mindset and ability to work well within a team environment
• Willingness to support team members and contribute to a positive work culture

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture
• Personal development opportunities

Job Description
 
Client Onboarding

• Manage end-to-end onboarding process for new clients.
• Act as primary point of contact for remisier or dealer during the onboarding process, provide support and guidance as needed.

Data Integrity Oversight

• To cross-check and verify data entered by Data Entry Specialists for accuracy and completeness.
• Conduct regular audit to ensure that client information and transactions are accurately recorded and comply with regulatory standard.

Strategic Planning and Coordination

• Collaborate with senior executives to define and execute strategic initiatives, ensuring alignment with execute strategic initiatives, ensuring alignment with organizational goals and industry best practices.

Cross Functional Collaboration

• Liaise with various internal departments, to ensure smooth handover of clients accounts post-onboarding.
• Address and resolve any discrepancies related to client data or documentation.

Team Development

• Foster a culture of continuous improvement, accountability, and high performance within the department.

Compliance and Risk Management

• Stay abreast with industry regulations and compliance requirements, ensuring strict adherence within the department.

Job Requirements

• Candidate must possess at least Bachelor Degree in Business Administration, Finance or related field.
• 3 years of experience in client onboarding, data entry, or related roles within the financial service industry.
• Proficient using onboarding software and CRM system.
• Strong understanding of stockbroking operations, regulatory frameworks and industry best practices.
• Excellent communication, organizational and problem-solving skills.

Perks & Benefits

• Nearby public transport
• Medical insurance

Requirement, Desired Skills & Experience:

1. Candidate must possess at least Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Science and Technology or equivalent. At least 3 years working experience in 3^rd level support.
2. Advanced Troubleshooting: Investigate and diagnose complex technical issues reported by customers or escalated from lower tiers of support. This may involve analyzing code, logs, and database queries to identify the root cause of the problem.
3. Performance Optimization: Identify and address performance bottlenecks in .NET applications, including inefficient code, database queries, or system configurations. Optimize performance to improve application responsiveness and scalability.
4. Code Review and Analysis: Review .NET code to identify potential issues, such as memory leaks, resource contention, or security vulnerabilities. Provide recommendations for code improvements and best practices adherence.
5. Database Expertise: Utilize expertise in database technologies (e.g., SQL Server, Oracle) to troubleshoot database-related issues impacting .NET applications. Optimize database queries, indexes, and schema designs for improved performance and reliability.
6. Security Expertise: Identify and address security vulnerabilities in .NET applications, such as SQL injection, cross-site scripting (XSS), or authentication/authorization flaws. Implement security best practices and recommendations to protect sensitive data and mitigate risks.
7. Environment Configuration: Configure and troubleshoot .NET application environments, including web servers, load balancers, and caching servers. Ensure proper configuration and tuning for optimal application performance and reliability.
8. Patch and Update Management: Manage patching and updates for .NET frameworks, libraries, and dependencies. Ensure compatibility with existing applications and perform regression testing to verify stability and functionality.
9. Documentation and Knowledge Sharing: Create and maintain technical documentation, troubleshooting guides, and best practices for .NET application support. Share knowledge and expertise with peers and lower-tier support teams to enhance overall support capabilities.
10. Collaboration with Development Teams: Collaborate with development teams to reproduce and resolve complex issues identified in production environments. Provide detailed feedback and insights to assist in code fixes and improvements.
11. Incident Management: Participate in incident management processes to ensure timely resolution of critical issues impacting production environments. Coordinate with cross-functional teams to mitigate service disruptions and restore normal operations.
12. Continuous Improvement: Identify opportunities for process improvements, automation, and efficiency gains in .NET application support. Propose and implement initiatives to streamline support workflows and enhance customer satisfaction.
13. Customer Advocacy: Act as a customer advocate by understanding and representing customer needs and concerns within the organization. Provide proactive communication and updates to customers regarding issue resolution progress and status.

Skillset

Microsoft SQL Server, MySQL, PostgreSQL and others.

Job Description/ Primary Responsibilities:

1. Advanced Troubleshooting: Investigate and diagnose complex technical issues reported by customers or escalated from lower tiers of support. This may involve analyzing code, logs, and database queries to identify the root cause of the problem.
2. Performance Optimization: Identify and address performance bottlenecks in .NET applications, including inefficient code, database queries, or system configurations. Optimize performance to improve application responsiveness and scalability.
3. Code Review and Analysis: Review .NET code to identify potential issues, such as memory leaks, resource contention, or security vulnerabilities. Provide recommendations for code improvements and best practices adherence.
4. Database Expertise: Utilize expertise in database technologies (e.g., SQL Server, Oracle) to troubleshoot database-related issues impacting .NET applications. Optimize database queries, indexes, and schema designs for improved performance and reliability.
5. Security Expertise: Identify and address security vulnerabilities in .NET applications, such as SQL injection, cross-site scripting (XSS), or authentication/authorization flaws. Implement security best practices and recommendations to protect sensitive data and mitigate risks.
6. Environment Configuration: Configure and troubleshoot .NET application environments, including web servers, load balancers, and caching servers. Ensure proper configuration and tuning for optimal application performance and reliability.
7. Patch and Update Management: Manage patching and updates for .NET frameworks, libraries, and dependencies. Ensure compatibility with existing applications and perform regression testing to verify stability and functionality.
8. Documentation and Knowledge Sharing: Create and maintain technical documentation, troubleshooting guides, and best practices for .NET application support. Share knowledge and expertise with peers and lower-tier support teams to enhance overall support capabilities.
9. Collaboration with Development Teams: Collaborate with development teams to reproduce and resolve complex issues identified in production environments. Provide detailed feedback and insights to assist in code fixes and improvements.
10. Incident Management: Participate in incident management processes to ensure timely resolution of critical issues impacting production environments. Coordinate with cross-functional teams to mitigate service disruptions and restore normal operations.
11. Continuous Improvement: Identify opportunities for process improvements, automation, and efficiency gains in .NET application support. Propose and implement initiatives to streamline support workflows and enhance customer satisfaction.
12. Customer Advocacy: Act as a customer advocate by understanding and representing customer needs and concerns within the organization. Provide proactive communication and updates to customers regarding issue resolution progress and status.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Description
 
Handling Enquiries & Feedback

• Handle incoming calls and customer service inquiries for both walk in and call-in clients.
  Responding promptly to client inquiries and assessing customer needs to achieve satisfaction.

Web Support and Mobile Apps Support

• Monitor website performance and ensure the websites are always running smoothly and efficiently.
• Providing user support such as login issue, platform issue and facilitate clients on the basic features of the above platforms.

Account Opening and Client Online Registration

• Attend to customer inquiries and need such as client online registration, account opening, activation of account, online payment and assisting e-broking dealers in marketing.
• Key liaison between external client and internal department(s) to address client’s issues and resolutions.

Ad-Hoc Request

• To perform other ad-hoc tasks as assigned by the superior.

Job Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma.
• Good command in Bahasa Malaysia and English.
• Pleasant personality and voice intonation.
• At least 1 year working experience in the related field.
• Fresh graduates are encouraged to apply.

Perks & Benefits:

• Nearby public transport
• Medical insurance

客戶服務：

職位描述：

• 我們正在尋找熱衷於為客戶服務的候選人。
• 為客戶提供一流的第一線支持，確保最佳的產品和服務滿意度。
• 透過為客戶提供最佳服務來管理呼入和呼出電話。
• 透過電話、訊息和電子郵件在日曆上管理和安排辦公室和員工約會。
• 充當客戶和銷售團隊之間的聯絡人，處理售前和售後服務職能。
• 管理入庫和出庫快遞（包裹和文件）。
• 監控並確保辦公室內的設施狀況良好，管理辦公用品。
• 承擔管理階層不時指派的任何其他工作。

發票處理：

職位描述：

• 為客戶準備報價單、銷售發票和收據。
• 管理客戶銷售訂單和發票記錄的資料庫。
• 協助準備提交客戶報告，更新銷售報告
• 跟進未付款項。

津貼和福利

• 附近的公共交通
• 中心位置
• 開放文化

Responsibilities:

• Main duties and responsibilities are attending our Japanese members to the hospital as a Interpreter for doctor consultation.
•  Providing medical support to Japanese members including handle hospital’s
  procedures, insurance claiming etc.
•  Providing traffic police reporting support, as interpreter for customers car accident or car breakdown cases.
•  Handling document and data entry into computer system in Japanese & English.
•  Provide general administrative and operational support for assigned task.
• Answering phone calls, handling email correspondence & ad-hoc duties.
•  This duties need to 24 hour standby shift, providing support during non-working hour and Weekend or public holiday by rotational

Requirements:

•  Strong Japanese language skill is a must. Prefer JLPT N2 & above.
•  Fluent in Japanese, good in English and Malay.
•  Candidate must possess at least a Diploma, Advance/ Higher/ Graduate Diploma,
  Bachelor’s Degree, Post Graduate Diploma, Professional Degree, in any field.
• Willing to travel within Klang Valley.
•  Official Working Hours: 5 days a week (8:00 am - 5:00 pm)
•  Off day twice per week
•  Location: KL Bangsar
• Nature of business: Risk management, Medical service communication &Insurance agent.
• Salary: RM4,500 – RM7,000
• Benefit: Parking, Train allowance, Medical insurance, Healthscreening check-up,Medical fee and handphone allowance & overtime allowance and yearly increment.

Perks & Benefits

• Medical insurance
• Parking
• Train allowance
•  Healthscreening check-up,
  Medical fee and handphone allowance &
• overtime allowance and yearly increment.

Customer Service:

Job Description:

• We are looking for candidates who are passionate towards serving clients.
• Provide top notch front line of support for customers and ensuring optimal product and service satisfaction.
• Manage inbound and outbound calls by providing optimum service to customers.
• Manage and schedule office and staff appointments on calendar by calls, messages and emails.
• To act as liaison between customers and sales team to handle both pre-sales and post sales service function.
• Manage inbound and outbound couriers (parcels and documents).
• Monitor and ensure the facilities within the office are in good condition, manage office supplies.
• To undertake any other job assigned by management from time to time.

Invoice Processing:

Job Description:

• Preparation of quotations, sales invoices and receipts for clients.
• Manage database of customer sales order and invoicing records.
• To assist with preparation and filing of client’s reports, update sales reports
• Follow up on outstanding payments.

Perks & Benefits

• Nearby public transport
• Central location
• Open culture

Job Descriptions

• Manage, monitor and arrange multiple site work request from internal & external works.
• Prepare and issue Site Work Request Form and manage documents folder for hardcopy & softcopy in the server.
• Supervise, arrange, coordinates and control activities of the Site Work requested with Project Team & Customer.
• To provide briefing to the team for target duration and achievement of goal to completion work.
• Assign duties to staff and transportation to implement project goals as needed for the Site Work.
• To provide training and safety of work at site to the team from time to time to maintain healthy working environment among Team member at site.
• To discuss and assist Project Team to study and plan for the request site work.
• To evaluate and monitor site work costing and update Project & M&S latest cost require.
• To assist Project Team to prepare and review site work quotation.
• Source and engage outsource services when require. Liaise with sub-contractor with price review and assign job.
• Prepare required documents as per ISO SOP for Metal Parts & Components request. Review and ensure all components & metal parts prepared by Project & Fabrication Team are in order before attending site.
• Arrange site survey request, coordinate and site requirements with site PIC on the works require.
• Delegate tasks and responsibilities to appropriate personnel.
• Improvise on existing site work planning products and scheduling for the company in order to make them more feasible and cost effective for future growth.
• To provide support and respond to Technician difficulties at site.
• To provide support and respond to Technician difficulties at site. Other duties and task given by management from time to time.

Requirements:

• Bachelor Degree in Electrical Engineering preferred
• Willing to travel whenever required
• Able to work and communicate well with internal departments personnel and customers
• Experience on site work preferred

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Central location
• Open culture
• Personal development opportunities

Job Description : 

We are looking to build a passionate team of people who knows what it takes to deliver the best service to our customers. Auto & General is a people focused company, set out to be an insurer like no other. If you fit the bill, we want you on this exciting journey!

You will be responsible : 

• For all customers enquiries, sales, post-sale customer service and on-going customer relationship management.
• To deliver excellent level of customer service to maximize sales, customer satisfaction and retention
•  To develop relationships with customers to maximize sales potential and ensure total customers satisfaction

Your day to day activities

•  Ensure daily and monthly KPIs are met and exceeded
• Be the key contact point to all customers. Deliver fantastic service and sell to new and existing customers using Telephone as the main medium of contact, apart from email and live chats
•  Manage all incoming calls for pre-sales enquiries, sales, post-sale customer service enquiries and requests
•  Perform outbound follow up calls to customer to deepen relationship, cross-sell, upsells our products and services

Job Requirements

• General Insurance certification would be an advantage. If you do not possess the certification, you must be prepared to take the required insurance tests to be a certified insurance professional.
• Customer service and sales experience would be ideal.

Perks & Benefits

• Commission and bonus
• Central location
• Casual dress cod
• Regular team activities
• Medical insurance
• Work visa sponsorship
• Open culture
• Personal development opportunities

Headquartered in Kuala Lumpur, Malaysia, AAA Greencell International Group is the pioneer in advocating Cell Medicine to the public and it has done so for the past 10 years. Under the founder, Prof Carl Zhang’s leadership, the company offers sophisticated products to improve cellular health and wellness, which includes Health & Wellness devices, Food Supplements, Skin Care and Home Care products. In 10 years, we have reached more than 10 countries and currently have office set up in countries like Singapore, Indonesia and Thailand to better serve our distributors and customers.

Currently, our growing company is seeking to hire a Customer Service Executive who will be responsible for the following:

Responsibilities:

• Collaborate with Operation Director and HR Manager in setting and driving organizational vision, operations strategy, and hiring levels

• Resolve customer complaints brought to your attention

• Create policies, procedures and oversee the customer service processes

• Conducting surveys and writing reports based on customer feedback on products and services

• Ensure compliance are met along with the business regulations, and take appropriate action when necessary

• Analyze internal operations and identify areas for process enhancement

• Answering client correspondences through email, social media and via telecommunication

• Relaying extensive product information to customers

• Managing orders, stocks and ensuring their prompt delivery

• Rerouting customer request or calls to the relevant PIC or departments when advanced solutions are needed

• Create filing system for customer records, including contact information, purchases and billings.

• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders

Requirements:

• One or more years of experience in executive leadership roles

• Excellent leadership skills, with steadfast resolve and personal integrity • Knowledge of CRM systems would be an advantage

• Good interpersonal, written and oral communication skills

• Able to lead the team to promote excellent customer service

• Ability to diagnose problems quickly and foresee potential issues

• Creating policies and procedures on customer service process

• Possess excellent product knowledge to enhance customer support

• Conduct quality assurance surveys with customers and provide feedback

• International business experience

Job Scope :

• Handle daily operation tasks for import / export shipments.
• Work closely with customers & suppliers to ensure smooth operation planning.
• Preparation of shipping documents.
• Monitor shipment status and provide timely updates to Customers.
• Assist Customers with inquiries (via email & telephone).
• Perform other duties as and when needed.

Job Requirements :

• 2 years and above of working experience in related field.
• Language(s): English, Bahasa Malaysia & Mandarin.
• Effective communication and interpersonal skills.
• Excellent work ethics and is able to work independently and responsibly with minimal
  supervision.
• Good command / familiar with web-based applications (Port & Carrier systems),
• Microsoft Office applications & general computer knowledge.
• Must be willing to work in Klang.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Responsibilities:

• Develop trust relationships with a portfolio of major clients.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular progress reports and forecasts to internal and external stakeholders using key account metrics.

Requirements:

• Proven experience as key account position.
• Familarity in marketing/event and providing solutions based on market demand.
• Excellent communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Good organizational skills.
• Proficient in problem-solving and negotiation.
• Possess own transport.
• Possess at least a Bachelor's Degree in Marketing, Event or relevant field.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Regular team activities
• Personal development opportunities