We provide payment solutions to cater to all business needs and to accept a wide range of payment methods while ensuring that all transactions are convenient, secure and efficient. Our payment platform has innovative technology with comprehensive functionalities that are both stable and easy to integrate. The Settlement & Reconciliation Officer is responsible for overseeing end-to-end settlement operations for the payment gateway business. This role ensures accurate, timely, and compliant settlement of funds to merchants, partners, and banks, while maintaining strong reconciliation controls and operational efficiency.
Key Responsibilities
- Manage daily, weekly, and monthly settlement cycles for FPX, cards, e-wallets, and other payment channels.
- Ensure timely disbursement of funds to merchants in accordance with agreed SLAs.
- Monitor settlement reports and resolve discrepancies promptly.
- Oversee payout processing, refunds, chargebacks, and adjustments.
- Perform transaction reconciliation between internal systems, acquiring banks, payment partners, and settlement accounts.
- Investigate and resolve unmatched or failed transactions.
- Ensure accuracy of TPV reporting and fund flow tracking.
- Ensure settlement processes comply with regulatory requirements (e.g., BNM guidelines, AML/CFT, internal policies).
- Maintain proper documentation and audit trails for all fund movements.
- Support internal and external audits.
- Develop and enhance SOPs for settlement and reconciliation processes.
- Identify automation opportunities to improve efficiency and reduce manual errors.
Requirements
- Diploma or Degree in Finance, Accounting, Business, or a related field.
- 3-6 years of experience in payment gateway, fintech, banking operations, or settlement management.
- Strong understanding of payment flows (FPX, cards, e-wallets, DuitNow, etc.).
- Experience in reconciliation and fund management.
- Strong analytical skills and high attention to detail.
- Ability to work under tight deadlines and manage high transaction volumes.
- Experience in regulated financial institutions.
- Familiarity with BNM reporting requirements.
