To support the sales team and ensuring efficient sales processes.
A) Key Responsibilities
- Order Processing: Entering, verifying, and managing customer orders, ensuring accuracy in pricing, product details, and delivery schedules.
- Customer Support: Acting as the primary point of contact for customer inquiries, addressing order status, delivery, and billing question.
- Database Management: Maintaining and updating customer records and CRM systems to ensure data integrity.
- Coordination: Collaborating with internal departments such as logistics, finance, and marketing to ensure timely order fulfillment and smooth operations.
- Documentation: Organizing contracts, invoices, quotations, and other sales-related documents for record-keeping and auditing purposes.
B) Required Skills and Qualifications
- Attention to Detail: Ensuring accuracy in orders, reports, and customer records.
- CRM and Software Proficiency: Experience with customer relationship management systems and sales software.
- Problem-Solving: Ability to resolve issues related to sales processes or customer service.
- Teamwork and Adaptability: Collaborating effectively with sales teams and adapting to changing priorities.
C) Career Levels
- Junior Sales Administrator: Focuses on basic order entry, customer inquiries, and record maintenance.
- Senior Sales Administrator: Handles complex customer issues, sales reporting, and may lead process improvements or coordinate larger projects
