Rixos Hotels, established in 2000, is one of the world’s fastest growing, luxury hotel chains. Dedicated to offering traditional Turkish hospitality and all-inclusive all-exclusive service experience in the finest surroundings and luxury ambiance, Antalya based group owns and operates premium resorts & villas including city hotels in key regions as diverse as Turkey, Europe, CIS Countries, North Africa and Middle East. Rixos Hotels portfolio of exceptional properties is sited in prime and historic locations or in touch with nature. With more than 10,000 staff serving all its properties, Rixos Hotels have developed an innovative guest experience that blends the best of the new and old. Being a trendsetter as a pioneer in many areas, Rixos Hotels has undertaken an important mission to provide the overseas career opportunities it offers to its employees and in the export of Turkish brands and services it carries with it to all countries where it operates. Through Rixos Hotels’ passion for entertainment, activities, gourmet and wellbeing they create a lifestyle experience which immerses everyone on a journey beyond their destination. Celebrated cuisine, a spirited vibe, a rich program of activities and entertainment and tranquil rituals ensure guests of all ages to enjoy a feast for the senses, from day to night. Being aware of the fact that the satisfaction of its employees has a very important share on the basis of its guest-oriented service approach, Rixos offers and encourages various training opportunities so that each team member can advance in their career goals in the best way possible.
Known for their hospitality, attentive personalized service and fine cuisine, Rixos Hotels received global recognition and top ratings from distinguished specialist professional bodies such as the American Five Star Diamond Award, Conde Nast, World Travel Awards and Great Hotels of the World.
Rating Reviews
Rating is calculated based on
32
reviews and is evolving.
Pros: I really enjoy the team environment here. Everyone is generally supportive, and we work together well to ensure guests have a smooth and pleasant experience, especially as they head off to explore the attractions via the cable car. I've learned so much about international guest relations and high-standard hospitality, which is great for career growth in the tourism sector. Working in Phú Quoc is amazing, and being part of a global luxury hotel chain like Rixos offers good job security and
Cons: Sometimes during peak tourism season, especially public holidays, the workload can become quite intense, stretching shifts longer than usual. This can occasionally make it a bit challenging to maintain a consistent work-life balance. Also, communication about sudden schedule changes, while rare, could be improved to help us plan better.
Advice to Management: Continue to foster the strong team spirit and supportive environment that makes Rixos Hotels a great place to work. Consider implementing a clearer system for communicating potential schedule adjustments during very busy periods to help employees manage their personal time better. Investing in more
Show more
Pros: I've really appreciated the career growth opportunities available as an In Room Dining Order Taker at Rixos Hotels. They provide good training programs that help you understand the luxury hospitality industry better. The team in Phú Quoc is incredibly supportive and works together seamlessly, which makes busy shifts much more manageable. I've been able to expand my knowledge beyond just taking orders, learning about inventory and guest relations. The company culture encourages continuous
Cons: While there's definite potential for career growth, sometimes the exact pathway to advancement isn't always super clear for an In Room Dining Order Taker, and you often have to actively seek out those next steps. Also, during peak seasons, the workload can get pretty intense, which occasionally impacts work-life balance. Internal promotion processes could be a bit faster.
Advice to Management: To further enhance employee satisfaction and retention, I'd suggest creating more transparent and structured career progression plans for roles like In Room Dining Order Taker. Streamlining the internal application and promotion process would also be beneficial.
Show more
Pros: I really valued the work flexibility offered as a Guest Services Agent, which was crucial for my schedule. The team environment within the hotel industry here felt very supportive, and I learned a lot about high-end customer service. There's a good sense of camaraderie among front-line staff.
Cons: Sometimes, communication between different departments could be clearer, leading to minor inefficiencies during peak hours. Also, while flexibility is good, scheduling changes could sometimes be quite last-minute, making personal planning a bit challenging for some employees.
Advice to Management: Continue fostering a supportive environment and invest in cross-departmental communication training. Clearer scheduling policies or more advance notice on shifts would greatly benefit employee well-being and planning, enhancing the overall work experience for everyone.
Show more
Does Rixos Hotels offer good health insurance for their employees in the UAE hospitality industry?
Yes, Rixos Hotels provides comprehensive health insurance as part of their benefits package for staff working in their Dubai luxury resorts. It covers a good range of medical needs for employees in the competitive UAE hospitality sector.
What are the typical day-to-day responsibilities for a Front Desk Agent at a large luxury hotel like Rixos?
As a Front Desk Agent at Rixos Hotels, my main duties involved check-ins/check-outs, assisting guests with inquiries, and managing reservations for this sizable international resort. Accuracy in guest communication and handling requests promptly were key.
How does Rixos Hotels ensure fair pay for its hospitality staff in Dubai?
I've found Rixos Hotels generally offers competitive salaries for roles like housekeeping and F&B in the large Dubai hotel market, aiming for industry standards, though specifics can vary by department.
What is the typical salary review process like for a Front Desk Agent at Rixos Hotels in Dubai?
At Rixos Hotels in Dubai, annual pay reviews for roles like Front Desk Agent usually happen around your yearly performance evaluation, where they discuss your contributions and potential salary adjustments.
I'm a seasoned hotel manager looking to move into the luxury hospitality sector. How does Rixos Hotels support career growth for experienced professionals?
Rixos Hotels, a major player in the luxury resort industry, offers excellent opportunities for lateral moves. I've seen many managers transition into senior roles by leveraging their existing skills within their extensive resort portfolio across popular destinations.
What's the typical onboarding process like for a Front Desk Agent at Rixos Sharm El Sheikh?
My onboarding at Rixos Sharm El Sheikh involved initial HR paperwork, followed by hands-on training with experienced team members covering guest services and property management systems specific to this large resort.
What's the typical interview duration for a role at Rixos Hotels in Dubai?
My interview process at Rixos Hotels in Dubai usually involved two rounds, with each interview lasting about 45-60 minutes, giving them ample time to assess candidates for hospitality roles.
Is Rixos Hotels a fair employer for diverse candidates in the hospitality industry?
Based on my experience at Rixos Hotels, a large international hotel chain, I've found them to be very fair, promoting equal opportunities for everyone in their various roles across their global locations.
MX
