Role Purposes
Handling enquiries from Instapay consumers in non-shift pattern at Instapay Customer Service Centre regarding Instapay’s technology platforms. Responsible for building rapport and relationship with the customers in professional manner. To take ownership and initiative to complete customer’s follow up or direct the customers to the appropriate department for resolution.
Job Description
- To ensure customer’s request, enquires and complaints are attended and responded in a timely manner, and to provide first call resolution.
- To handle calls, complaints and enquiries efficiently, courteously and professionally.
- To be part of and contribute to a good co-working and team environment and support other colleagues in delivering a good customers service to Instapay customers.
- Ability to provide good customer service experience to all external & Internal customers through exceeding the monthly call coaching score of 80% and above
- Complying with Instapay’s Core of Standard behaviour
Requirements
- Basic understanding of technology and processes related to Mobile App in Financial domain.
- Possess Bachelor’s Degree. Post Graduate Diploma or Professional Degree in any field will be an added advantage.
- Any experience of working in call centre or customer service environment will be an added advantage
- Must speak Malay fluently
- Reasonable command in written and spoken English
- Customer-oriented with good interpersonal and communication skills
- Strong and proven problem-solving skills.
No. of Position: 2 (Team Leader -1, CSR - 1)
Job Type: Contract
Contract length: 12 months
Work Location: In person
Language: Malay (Required)
Perks & Benefits
Nearby public transport
Central location
Free snacks / Happy hours
Regular team activities
Medical insurance
Personal development opportunities
Dental insurance
Paid training and development
Job Location
23A-16, Q Sentral, Jalan Stesen Sentral 2 KL Sentral, 50470 Kuala Lumpur, Malaysia
Click to view the location on Google maps
