Job Description:
- Responsible for answering, resolving customer issues, and upselling through call/chat/email within a growing customer base.
- Identify and relate with various customer needs and scenarios.
- Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
- Remain updated in client and industry led processes, technology applications, utilities, and products.
- Utilize various client-based tools and applications for customer management and servicing.
- Transfer customers to appropriate departments when required.
- Conduct data entry, documentation, and case management.
- Work and partner with others within a team-based environment.
- Achieve and maintain required metrics and goals.
- Requires good English skills, excellent in Mandarin and Cantonese speaking.
- Able to read and write in Mandarin and English.
- Require sales background and IT technical skills.
- The role is 100% sales and technical support with account management, comes with f ixed basic, allowances etc.
Technical Skills:
- Expertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or Joomla
- Familiarity with website scripting languages such as PHP
- Familiarity with databases such as MySQL
- Familiarization on network protocols like SSH, FTP and SFTP
- Knowledge in SSL, DHCP, DNS, TCP/IP, Internal Server Error and Resolution
- Extensive knowledge of internet technology required
- Excellent computer skills specifically using a CRM database system
- Strong and accurate data entry skills are required
