Key Accountabilities
- Focus on meeting project commitments, including communications with clients, stakeholders, etc.
- Lead the design, testing, planning and implementation of assigned projects.
Manage project budget and resource allocation.
Key Roles
- Lead the development and implementation of a broad, coordinated set of plans and programs to meet the goals and priorities of the company
- Resolve or assist in the resolution of conflicts within and between projects or functional areas
- Develop methods to monitor project progress
- Interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery
- Advocate on behalf of clients and represent clients’ needs as appropriate to management
- Work cross-functionally to solve problems and implement changes
- Present oral and written reports defining plans, problems and resolutions to management
- Provide mentoring, coaching and direction setting to team members
- Identify opportunities for business process improvements within the project scope.
Team Work
- Attend and contribute to team meetings in a positive manner
- Share information with team members
- Be comfortable in working with all stakeholders
- Collaborate with other team members to apply new ideas, practices and tools to improve the team’s effectiveness
- Perform other duties as required, including covering absences/leave where required
Job Requirements
- College or University degree in Computer Science or a related discipline
- 5+ years of increasingly responsible experience, including experience successfully managing various projects
- Outstanding grasp of information technology concepts and processes
- Demonstrated aptitude for effective leadership of staff
- Strong and tested project management skills, including risk management
- Understand who is the client and what are the client’s needs; provide realistic expectations; establish specific customer satisfaction standards and actively monitor client satisfaction
- Excellent time management and organizational skills, with demonstrable experience of working under pressure to tight deadlines and managing multiple work streams with conflicting priorities
- Experience in credit collection for BFSI and/or telecommunication industry, & knowledge of credit collection workflow from pre-due to recovery is an added advantage
Perks & Benefits
- Nearby public transport
- Central location
- Free snacks / Happy hours
- Regular team activities
- Medical insurance
- Personal development opportunities
Job Location
02-08, Tower B, Vertical Business Suite, Avenue 3, Bangsar South, No. 8 Jalan Kerinchi, 59200 Kuala Lumpur, Malaysia
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