Follow-up on proposals and questions related to application systems from customers submitted through customer services or related business units
Process the resolution of issues related to the application system reported by customers or the Bank's internal team in accordance with the Service Level Agreement
Report critical incidents to relevant regulatory bodies
Maintaining system alert, application configurations, and user access management for application
Monitoring system alert related to Bank's application & transactions
Ensuring feature functions work as they should in a production environment, one of which is by performing regression testing on each live deployment
Support for system maintenance process in production environment including coordination with related stakeholder (internal & external), prepare runbook, perform configuration, and live verification
Requirements
Bachelor’s degree, majoring in Computer Science, Engineering or Information Technology will be an advantage
Excellent problem solving skill and passionate about finding points of improvements and create a better product experience
Min 2 years experienced in application support, product management, IT support or system support
Familiar with Structured Query Language (SQL) and Ms. Excel
