The assistant facilities managers are responsible for clerical works of client and shall perform duties which shall include but not limited to:
To have incident management by consolidating all information collected and preparing incident report
Track vendor performance against SLAs (Service Level Agreements) and assist in Directly supervise front-line operation staff such as building operators, security personnel, cleaners and helpdesk responders
Assist in the day-to-day management of building systems
Coordinate routine maintenance, repairs, and service contracts with vendors
Track vendor performance against SLAs (Service Level Agreements) and assist in contract administration.
Monitor facility performance metrics and support continuous improvement initiatives.
To comply to all government regulations and renew necessary licence in schedule
To comply procurement and follow all requirements from JLL and CX
To oversee contractor working schedule and ensure the contractors following the JLL and site policy
To recruit & train appropriate personnel
To oversee recycling activities and review all documentations; report if any abnormal activities
To respond to all users' complaint and plan remedial actions
To ensure service delivered in a high-level standard and in a timely manner
Requirements:
Higher Diploma Level in Facilities Management/Property Management
At least 10 years working experience in facilities management/property management
Demonstrate strong interpersonal and supervisory abilities, consistently conducting oneself with professionalism and courtesy and
Able to prepare report in both Chinese and English
Able to communicate Chinese (including mandarin) and English fluently
Capable of effectively lead subordinates especially newly assigned personnel
Proficient in Microsoft Office including Word, excel & PowerPoint
Reliable, energetic and physically fit with keen interest in security & facilities management matters
Alert to unusual incident and able to take correct action according to laid-down procurement
