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Jobstore Malaysia » Companies » Zeal Group

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Zeal Group

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Company Overview

Zeal Group has not provided any information.

List of Open Positions

MY - Customer Service System Specialist

Kuala Lumpur Federal Territory of Kuala Lumpur, Malaysia

Key ResponsibilitiesSystem Architecture & Setup: Lead the end-to-end setup of new operational systems (e.g., ticketing platforms, telephony entities, CRM environments). Responsible for system configuration, data mapping, integrations, and deployment.System Maintenance & Administration: Manage the daily administration of core CX systems, including ticketing, telephony/VoIP, and CRM platforms (e.g., Zendesk). Monito...

Full-time

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MY - CS - AI Operation Lead

Kuala Lumpur Federal Territory of Kuala Lumpur, Malaysia

Job Responsibilities Responsible for the development, maintenance, and continuous optimization of AI Customer Service Chatbots, including improving bot response quality, reducing escalation-to-human rates, and enhancing customer satisfaction Manage customer service-related tools and platforms, including but not limited to Zendesk, internal help desk systems, ticketing workflows, automation rules, and knowledge base configurations Drive AI adoption in customer...

Full-time

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Global Head of Risk & Trading

Kuala Lumpur Federal Territory of Kuala Lumpur, Malaysia

Zeal Group is a fintech group operating multi-asset trading businesses and technology solutions across global markets. Founded in 2017, the company has grown to more than 500 employees worldwide, with offices across Europe, Asia, Africa, the Middle East, and South America, and its technology hub in Cyprus.We are hiring a Global Head of Risk & Trading to lead the risk domain across Traze and ZFX. This role will own the strategy, structure, and execution across Risk, Trading, Dealing...

Full-time

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MY - CS - Product Operations

Kuala Lumpur Federal Territory of Kuala Lumpur, Malaysia

Role Summary: This role sits within the Client Experience department, focusing on understanding Customer Service workflows and operations, and translating them into scalable, system-driven solutions. The Product Operations executive will act as a key bridge between Customer Service and product teams, driving process optimization, automation, and continuous product improvements to enhance operational efficiency and customer experience.Job Responsibi...

Full-time

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MY - CS - Data Analyst

Kuala Lumpur Federal Territory of Kuala Lumpur, Malaysia

Key Responsibilities1. Customer Service Performance Monitoring (KPI)Track and analyze key Customer Service KPIs such as CSAT, response time, handling time, and resolution rateDevelop and maintain dashboards and reports to provide clear performance visibilityIdentify performance gaps and recommend actionable improvements2. Data Analysis & InsightsAnalyze data across Customer Ser...

Full-time

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MY - Technical Analyst Engineer

Kuala Lumpur Federal Territory of Kuala Lumpur, Malaysia

Role OverviewThe Technical Analyst engineer is the engine room of the Client Experience department, reporting directly to the AI Lead. You will bridge the gap between technical infrastructure and business intelligence by building and maintaining the department’s automation stack—using Zendesk and Python—while applying AI/LLM knowledge to enhance support capabilities. You will also serve as the team’s data anchor, performing deep-dive financial reconciliations and building auto...

Full-time

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MY - INTERNSHIP - Payment Operations

Kuala Lumpur Federal Territory of Kuala Lumpur, Malaysia

Job SummaryWe are looking for a detail-oriented and motivated fresh graduate or Internship to join our team as a Payment Operations. This role will support daily payment processing, transaction monitoring, and issue resolution while gaining hands-on experience in fintech and payment operations.Key Responsibilities Assist in processing daily deposits and withdrawals Monitor transaction status and ensure tim...

Full-time

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MY - AI Specialist

Kuala Lumpur Federal Territory of Kuala Lumpur, Malaysia

Role OverviewThis is a technical, hands-on role reporting to the AI Lead. You will be responsible for building, maintaining, and scaling the AI and automation infrastructure within the Client Experience Department. The role involves managing standard SaaS platforms, architecting custom LLM solutions (RAG pipelines), and ensuring all technical implementations are supported by data-driven performance metrics and empirical proof.Key Responsibilities

Full-time

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Company Summary

Zeal Group