Total 1,718 scientific operations manager job vacancies in D13 Macpherson, Braddell

• Oversee daily centre operations, ensuring smooth functioning, high levels of customer satisfaction, and compliance with safety regulations.
• Develop and implement strategies to drive sales, promote services, and enhance customer retention.
• Contribute to team sales effort by accomplishing related results as needed
• Manage staff recruitment, training, scheduling, and performance evaluations to build a highly efficient and motivated team.
• Supervise and guide team of sales reps and professional beauticians towards maximum performance and service standards
• Monitor financial performance, set budget goals, and implement measures to optimize profitability.
• Handle client complaints and concerns promptly and effectively, maintaining the centre’s reputation for excellence.

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Description & Requirements

To assist the Project Manager in implementing the project

. Must have the experience in Diaphragm wall and pilling and

· To oversee Engineer, prepare method statement, drawings, materials, work progress, and other relevant documents

· To oversee project costs are kept within budget and the completion of site activities are within the specified time frame

· To assist and co-ordinate with relevant authorities on submissions, inspections, and testing requirements.

· To perform tasks at work sites.

Requirements:

· Bachelor Degree in Civil Engineering recognized by the Professional Engineers Board

· At least 6 years of experience in LTA / MRT projects

· Must be literate in English and have experience using computer software, and Microsoft office such as Microsoft word, excel, PowerPoint, etc.

Job Description & Requirements

Responsible for the project quality and safety plan

· Monitoring the sub-contractor schedules

· Ensure company ISO and OHSAS requirements are fully implemented on projects

· Updating and alerting Project Manager on delays and suggesting ways to expedite progress and catch up on delays

· Scheduling programs and weekly/monthly basis updates

· Perform schedule monitoring and updating on construction schedules preparation of periodic progress reports with commitments and forecast

· Monitor project compliance with project management standard policies, procedures and templates through project audits

Requirements:

· Degree in Civil Engineering

· Possess relevant experience in managing Singapore construction projects (LTA/MRT)

· Ability to manage schedule or planning on building works

· Profession in building projects

· At least 5 years of experience in LTA / MRT projects

· Must be literate in English and have experience using computer software, and Microsoft office such as Microsoft word, excel, powerpoint etc.

Responsibilities：

• In charge of full spectrum of recruitment cycle including preparing and posting of job descriptions, interviewing, and handling on / off-boarding
• Process employee data in the HRIS system and monthly payroll to ensure its accuracy
• Coordinate the day-to-day workflow of subordinates in the HR department
• Provide advisories to the management with regard to employment issues which includes labour legislations, best local labour practices, company manpower practices and ensure legal compliances with all statutory requirements
• Reviewing human resources policies and procedures
• Hands on with HR issues such as employee relations, grievances, complaints and provide counselling / guidance
• Prepare and discuss on regular HR reports
• Monitor performance, identify and facilitate opportunities to increase productivity and efficiency
• Maintain employee morale by fostering a positive working environment through effective leadership and teamwork
• Main point of contact for all employee relations matters
• Perform any other related duties as and when assigned by the management
• Timely submission of claims and training grants to various government agencies / statutory bodies
• Submission of various statutory surveys

Requirements：

• Bachelor’s degree in Human Resources or related disciplines
• Minimum 5 years of HR experience
• Excellent verbal and written communication skills
• High degree of integrity and discipline
• Ability to create, present and execute ideas, reports, and budgets
• Ability to work both independently and collaboratively in a fast-paced environment
• Proficient with Microsoft Office Suite especially Word and Excel
• Strong knowledge in local employment laws and best practice

Job Description & Requirements

· To assist the Project Manager in implementing the project

. Must have the experience in Diaphragm wall and pilling and

· To oversee Engineer, prepare method statement, drawings, materials, work progress, and other relevant documents

· To oversee project costs are kept within budget and the completion of site activities are within the specified time frame

· To assist and co-ordinate with relevant authorities on submissions, inspections, and testing requirements.

· To perform tasks at work sites.

Requirements:

· Bachelor Degree in Civil Engineering recognized by the Professional Engineers Board

· At least 6 years of experience in LTA / MRT projects

· Must be literate in English and have experience using computer software, and Microsoft office such as Microsoft word, excel, PowerPoint, etc.

Responsibilities:

• Maintaining inventory list, and stock management
• Ordering food ingredients from suppliers
• Planning of weekly schedule
• Training and coaching of staff, handling of staff issues and assisting in evaluating staff
• Prepare maintenance report, food loss report
• Recruitment of part time candidates
• Giving suggestions and feedback to Store Manager
• Assist in investigation in event of customers’ complaints
• Streamline processes and ensure smooth operations
• Leading the store’s daily meeting
• Cost control (food cost / labour cost)
• Ad hoc duties assigned by superior

Requirements:

• A minimum of 3 years of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays

Role:

• Leading a team of Vessel IT Support Engineers tasked with delivering remote support to vessels, their crews, and providing on-site assistance when required.
• Installing, configuring, and troubleshooting a variety of hardware and software components, including physical/virtual machines, laptops, printers, mobile devices, tablets, server/storage systems, and network equipment.
• Continuously monitoring system performance to ensure availability and reliability.
• Managing IT security measures and backup solutions.
• Collaborating with vendors, email service providers, and other IT professionals to address issues and handle new tasks as they arise.
• Offering after-hours and weekend support as part of an on-call rotation.
• Coordinating efforts with the onshore team to promote and enforce governance and compliance with IT policies, procedures, and guidelines.
• Supporting vessel audits when necessary.

Requirements:

• Possession of a degree in Computer Science or an equivalent field.
• A minimum of 5 years of relevant experience in vessel IT/OT.
• Proficiency in the deployment and maintenance of Vessel Sat-Com, PMS, Safety, Crewing applications, as well as vessel-related IT infrastructure, security, mail systems, and communication solutions. Familiarity with Airtime, Navigation, and other communication systems is essential.
• Knowledge of Microsoft Operating Systems and Applications (Office 365, MS Windows server), with certifications being a valuable addition.
• Exposure to cyber security solutions, including their implementation and support.
• Skills in hardware troubleshooting, data cabling, and Wi-Fi infrastructure.
• Understanding of ship automation systems is a significant advantage.

What you'll do:

• Manage a team of staff processing utility account opening and termination requests innon-contestable market and contestable market, and technical master data updates.
• Ensure team members meet their KPIs and all applications/requests are completed on time
• Work with internal stakeholders to identify and assess suitable work processesfor automation and/or streamlining
• Handle request from external stakeholders (EMA, Principles and OEM Retailers)
• Manage and close escalated cases
• Align with company’s goals and objectives, support billing system upgradeand any other tasks assigned

What you'll need:

• Minimum qualification a degree holder from recognized university
• At least 8 years supervisory experience running operations
• Strong work ethics and good time management, ability to prioritise tasks and work under pressure
• Good people management and engagement skillsets, strong communicator both in writing and speech
• Proficient with SAP systems, good with MS Excel and PowerPoint
• Knowledge of the open electricity market in Singapore and project management skills are advantageous

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

About the role:

As an Account Manager in our Libraries and Education business unit, you will foster client relationships and secure sales of software services and products with existing customers.

As a customer champion you will act as trusted advisor to our clients across our Libraires and Education solutions, to ensure we provide our customers with the best possible outcomes.

You will be commercially minded, recognising our customers critical business priorities, requirements, and challenges

You will be working across multiple education solutions and will become a customer champion and trusted advisor within that space.

You will communicate daily with recurring customers via phone and face to face, to conduct general account health, to better understand customer needs, assisting with customer questions and identify sales opportunities.

You will keep up to date with our product and services information.

You also will work closely with our marketing team to support sales and marketing initiatives as required.

Requirements:

This role will identify, qualify, and close new business that results in substantial incremental revenue and margins. As a primary business lead, you will be responsible for cultivating new relationships and maintaining existing ones for allocated accounts, driving customer retention, and actively generating leads across Singapore.

• Experience managing existing customer relationships, with a strong ability to build strong and long-lasting relationships.
• You will have a strategic and consultative sales approach.
• You will have a strong attention to detail and be methodical in compiling all elements of quotation content.
• Excellent written and verbal communication skills.
• Proven ability to learn new systems and software.
• You understand the importance and can strictly follow Company process, systems and protocols at all times.

And 3 years minimum experience working in account management or business development role.

Why you’ll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. We are an Australian Business Awards Employer of Choice and a UK Financial Times Diversity leader for the second year in 2021, rising 400 places and ranking 10th overall in the IT and software sector. We work with leading organisations such as the Tech Talent Charter and White Ribbon

So here at Civica, we look after you. Here’s what you can expect:

Career opportunities - we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business

Flexible work - we have the technology and tools to support a hybrid work environment, with the ability to work from home and the office.

We’re all different - and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old

Focus on learning - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to “give back” with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Working Days & Hours: Monday - Saturday, 8.00AM to 6pm

Job Description / Responsibilities

• Plan, and safely execute assigned capital projects to project baselines.
• Overseeing and directing construction project from conception to completion
• Reviewing all onsite and offsite constructions to monitor compliance with building and safety regulations
• Collaborate with the Owner Representative to execute project according to scope and timeline
• Coordinate and direct construction workers and subcontractors
• Select tools, materials and equipment and track inventory
• Meet contractual conditions of performance
• Review the work progress on daily basis
• Prepare internal and external reports pertaining to job status
• Plan ahead to prevent problems and resolve any emerging ones
• Negotiate terms of agreements, draft contracts and obtain permit and licenses
• Analyze, manage and mitigate risks
• Ensure quality construction standards and the use of proper construction techniques
• Lead project construction drawing from IFA to As-built
• Manage relationships with Customers, vendors, and project resources to streamline project delivery.
• Conduct Lessons Learned activities to identify project program opportunities for improvement.
• Create & present monthly project status reports and chair monthly project steering team meetings.

Requirements and skills

• BS Engineering Degree
• Experience with semiconductor project and gas lateral and equipment related project is preferred
• Able to handle highly demand customer
• 5-10 Years Project Mgt. Experience or equivalent combination of education and experience
• Demonstrated Team Leadership Ability.
• Good Communication and Interpersonal Skills.
• Demonstrated Safety Focus and Safety Leadership.

Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button

Only shortlisted candidate will be notified

Sit Gim Yeow, Clarence

Registration No: R21100636

Responsibilities:

• Maintain optimal throughput, and space planning in the warehouse.
• Analysis and reporting of relevant risks related to the department function.
• Conduct periodic cycle count activities and ensure all inventories are managed with accuracy.
• Ensure project milestones and commercial controls are achieved with effective planning, efficient logistics, and seamless execution.
• Ensure compliance with regulatory, company, quality, environmental, occupational health, and safety standards and procedures.
• Ensure material preservation systems are in line with the manufacturer’s recommendations and good marine practices.
• Proper storage, monitoring, and replenishing of contract items and bulk products like diesel and gases.
• Ensure that all transaction records are updated accurately and promptly.
• Design and implement efficient storage solutions for the stock material and other materials as required and also to check on the condition of existing racking systems.
• Review and implement new processes using the latest technology to improve warehouse operations.
• Provide required resources for all store-related activity to be carried out safely and efficiently both in terms of manpower and equipment.
• Ensure that the stocks of materials are kept at an optimal level to support operational requirements.
• Monitor and report on all quality-related statistics for the department.
• Prepare and implement all systems-related procedures and processes for the activities of the department.
• Interact with all 3 yards regarding the implementation/ customization and utilization of the SAP system.
• Maintain records of Mill Certificates and ensure ease of retrieval.
• Ensure Delivery Orders are signed by end users with name and date.

Requirements:

• Minimum 5-10 years in a similar management position in marine and/or offshore industries.
• At least a Degree in a relevant discipline. For Diploma holders, prior leadership experience (minimum 5 years) in a complex worksite environment will be an advantage.
• Wide knowledge of material handling and warehouse procedures.
• Familiarity with materials used in a marine environment.
• Professional with high integrity and credibility.
• Meticulous, analytical, and forward-thinking, familiar with adopting automation processes or digitalization to improve efficiency.

Working Days & Hours: Monday - Saturday, 8.00AM to 6pm

Job Description / Responsibilities

• Plan, and safely execute assigned capital projects to project baselines.
• Overseeing and directing construction project from conception to completion
• Reviewing all onsite and offsite constructions to monitor compliance with building and safety regulations
• Collaborate with the Owner Representative to execute project according to scope and timeline
• Coordinate and direct construction workers and subcontractors
• Select tools, materials and equipment and track inventory
• Meet contractual conditions of performance
• Review the work progress on daily basis
• Prepare internal and external reports pertaining to job status
• Plan ahead to prevent problems and resolve any emerging ones
• Negotiate terms of agreements, draft contracts and obtain permit and licenses
• Analyze, manage and mitigate risks
• Ensure quality construction standards and the use of proper construction techniques
• Lead project construction drawing from IFA to As-built
• Manage relationships with Customers, vendors, and project resources to streamline project delivery.
• Conduct Lessons Learned activities to identify project program opportunities for improvement.
• Create & present monthly project status reports and chair monthly project steering team meetings.

Requirements and skills

• BS Engineering Degree
• Experience with semiconductor project and gas lateral and equipment related project is preferred
• Able to handle highly demand customer
• 5-10 Years Project Mgt. Experience or equivalent combination of education and experience
• Demonstrated Team Leadership Ability.
• Good Communication and Interpersonal Skills.
• Demonstrated Safety Focus and Safety Leadership.

Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button

Only shortlisted candidate will be notified

Sit Gim Yeow, Clarence

Registration No: R21100636

We are seeking for a Customer Experience Manager to boost our CX initiatives, shaping the experience and overall satisfaction for our clients. Work with stakeholders, develop processes, and improve service delivery. If you're passionate about creating great experiences, join us!

Job Responsibilities:

CX Initiatives

• Liaise with relevant stakeholders on a series of CX improvement initiatives and subsequent deployments across various touchpoints
• Develop processes for CX implementation e.g. metrics reporting, service principles implementation
• Assist with the development and implementation of new and/or improved service delivery channels/ initiatives
• Assist in distilling learnings from the various insights reports and prototyping projects for the development of CX strategy, vision, framework and service principles
• Assist to track performance trends and monitor effectiveness of various CX-related interventions, monitor service level standards and to highlight areas that require resolutions (both in the short-term and long-term)
• Assist in tracking the implementation of the CX roadmap and propose areas that may require revisions

CX Training/ Recognition

• Work with internal stakeholders on the planning of the different types of CX training/ learning for various groups of staff, leaders and vendors
• Assist in the curriculum development of the different types of training programmes for staff, vendors and partners
• Perform periodic reviews of the training contents for the various types of training and assist to recommend revisions wherever necessary
• Monitor and identify best practices for internal learnings on CX and plan learning sessions to cross-share best practices
• Assist in establishing and monitoring of rewards and recognition programmes for CX efforts and achievements

CX Data-Driven Initiatives

• Work with IT Team on the integration of CX-related data sources and development of the dashboards for CX metrics monitoring by management and staff
• Coordinate and consolidate reports of customer experience across various touchpoints, and service metrics from omnichannel data points
• Conduct regular review of metrics to ensure they are relevant as business operations evolve, and metrics are captured at key `Moments of Truth’ for identified customer segments
• Track performance trends and monitor effectiveness of various interventions, monitor service level standards, and promptly highlight areas that require resolution

CX Forums, Administrative Duties & Others

• Plan, coordinate and organise meetings with internal stakeholders on CX discussions
• Work closely with Business Development to ensure consistent positive brand experience across various touchpoints
• Organise client appreciation events to engage and foster stronger relationship with Client
• Perform administrative duties e.g. procurement, budget utilisation tracking, logistics arrangements, finance related processing
• Assist and support in any other CXSE initiatives, when needed

Job Qualifications:

• At least a Degree in Business Administration or in a related field with minimum three (3) years of experience in Contact Centre industry
• Experience in customer experience related projects or service journey mapping or data analysis work would be an added advantage
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

Job Description & Requirements

• Good in developing, organizing, planning, and executing projects while working within restraints like budgets and schedules.
• Communicate with client and your project team mates during a project. Ensure the flow of information within the project, especially during the production stage.
• Managing subcons and suppliers, Prepared, organized, clear, concise, and respectful to all parties.
• Prepare work schedules for all projects.
• Monitor ongoing project progress and tracking.
• Collaborate closely with the Sales, Design and Procurement teams to ensure smooth project execution. Provide support to sales and procurement teams for sourcing of materials if needed.
• Site surveys ensure all defects of your projects are closed.
• Provide ad-hoc after-sales support.
• Provide quotations on occasion.
• Upkeep proper filing system alongside colleagues.
• Provide M&E drawings and ensure minimal disruptions to production issues to prevent monetary loss. You shall manage the overall project production sequence.
• Must fulfil company the assigned SOPs and KPI.
• Any other ad hoc duties as assigned.

Qualifications:

• Minimum of 1 year of experience in project management, renovation, or construction fields.
• Strong time management and organizational skills, with the ability to handle multiple projects simultaneously.
• Excellent communication and interpersonal skills to effectively collaborate with various stakeholders.
• Proficiency in Google SketchUp and Autodesk AutoCAD is advantageous.