The
Workplace Coordinator strengthens the sense of community at JLL offices, by helping the workplace team facilitate togetherness, making operating in a JLL office space simple and easy, positively linking people and solutions, whilst undertaking all of this in a receptive, fun, approachable and responsive way.
JLL is currently reshaping our workplace property service delivery and this role plays a key part in supporting the operational team on the account to deliver services that provide leading edge facilities and workplace services that align to JLL’s “The Future of Work” methodology.
This
Workplace Coordinator role supports engagement with stakeholders (internal and external), as well as improvement in facilities management and the delivery of client-centric service excellence to end users.
Key activities the Workplace Coordinator is required to assist with include:
- Client/Stakeholder Support – Provide superior customer service to meet on-site client’s expectations
- Procurement & Vendor Support
- Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
- Assist in the procurement of vendors and services as required
- Finance Support
- Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
- Health & Safety
- Conduct regular audits to ensure safety procedures are being complied with
- Assist in carrying out safety procedures when needed
- Site Operations tasking (% allocation depends on site)
- Overseeing and coordinating placements of all incoming deliveries
- Recording delivery information on incoming shipments for each specific vendor
- Conference Rooms Coordination
- Coordinate booking of the conference rooms
- Prepare Conference room areas for meetings
- Organize any specific requirements from the clients regarding meetings
- Coordinate DCI or customer meals as directed
- Consumables Order
- Perform the weekly consumables order
- Receipt all consumables delivered and store as required
- Forward receipts to FM team for records
- Ensure adequate consumables available for clients
- General Site Cleanliness
- Perform inspections on the cleaning onsite
- Give direction to the onsite cleaning staff, ensuring Data Halls and service corridors are kept tidy
- Organize any special clean requirements
- Escorting Clients/Contractors
- Escort clients in areas only persons with Level 1 Security Access can reach
- Assist in maintaining client access requirements.
- Risk Management
- Assist in the property risk management program
- Participate in the disaster recovery and business continuity plans as required
- Follow established escalation procedures and incident reporting procedures
- Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
- Achieve Key Performance Indicators and Service Level Agreement targets
- Other tasks consistent with the role of Workplace Coordinator
