CUSTOMER SERVICE OFFICER

Job Type   /   Job Level

Full-time   /   Others/Any

Company Location

Singapore

Job Responsibilities

Manage end-to-end client onboarding processes, including collection, verification, and follow-up of KYC and due diligence documentation.
Serve as the primary point of contact for clients, providing timely support and resolution of enquiries related to KYC products and services.
Maintain and update customer records, ensuring accuracy and completeness of client information and documentation.
Coordinate closely with Sales, Compliance, Operations, and Product teams to facilitate smooth onboarding and customer support processes.
Monitor onboarding progress and ensure all customer requests and cases are handled promptly and in accordance with service standards.
Conduct regular client reviews and maintain strong client relationships to enhance customer satisfaction and retention.
Prepare and generate reports on onboarding status, customer accounts, service performance, and operational metrics as required.
Stay updated on product enhancements, regulatory requirements, and industry developments to provide accurate information and guidance to clients.
Support business continuity initiatives and contribute to process improvement efforts to enhance operational efficiency and customer experience.
Ensure compliance with internal policies, procedures, and regulatory requirements in all customer interactions and onboarding activities.
Perform any other duties assigned by the Head of Client Management.

Requirements

Diploma or Bachelor’s Degree in Business Administration, Finance, Banking, Economics, or a related field.
Minimum 1–3 years of experience in customer service, client onboarding, KYC, AML, compliance operations, or a related role.
Familiarity with KYC/CDD requirements, corporate onboarding processes, and customer due diligence documentation is preferred.
Strong communication and interpersonal skills, with the ability to manage client relationships professionally.
Detail-oriented with excellent organizational and problem-solving abilities.
Ability to handle multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
Experience with CRM, onboarding, or compliance management systems will be an advantage.
Strong team player with the ability to collaborate effectively across Sales, Compliance, Product, and Operations teams.
Self-motivated, proactive, and committed to delivering high standards of customer service.
Fluency in English is required; proficiency in additional languages, including Mandarin, will be an advantage.

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