Group Company: Union Bank of the Philippines
Designation: Financial Services Staff
Office Location: CSB Plaza Cebu - Osmeña Blvd. & P. Burgos St., Cebu City
Position Description - Delivery of Quality Service
- Comply with the required TAT for the assigned process. The TAT may vary as established in corresponding guidelines.
- Ensure correctness of data and information processed – zero error / operational loss.
- Tag control function checklist for every process finished and ensure compliance of SLA.
- Reporting of any system errors detected during processing until resolution.
- Productivity
- Ensure processes assigned are done within standard processing time, meet approved production capacity standards.
- Implement inventory management and control disciplines.
- Undergo cross training or perform line balancing functions as may be assigned by the Team Leader / CPS PTT Officer.
- Perform other duties that may be required by the Team Leader / CPS PTT Officer and the Bank.
- Comply with Policies and Standards
- Comply with policies and conform to practices, procedures and work rules set by the Team and the Bank.
- Regularly adhere to the SLA and assigned fucntional
- Implement and comply with safety programs, housekeeping and records keeping.
- Strict compliance of RA 1405 – Secrecy of Bank Deposit Law.
- Timely reporting and escalation of exceptions to Team Leader / CPS PTT Officer.
- Ensure records are properly field and safe kept for audit trail
Primary Responsibilities
- Responsible for the daily processing of assigned functions in the Team. The following shall be ensured:
- Service standards are met and approved procedures are strictly followed.
- Optimum productivity (suggest process improvements, cost reduction and zero operational losses / waste elimination).
- Adherence to established production processes, design, and specifications.
Educational Qualifications Preferred
