Position Summary
Elevate Calls Inc is looking for an IT Support Jr. to join our team. The IT Support Jr. will be responsible for providing technical support to our employees and customers, as well as helping to maintain our IT systems.
Responsibilities
- Provide technical support to customers and employees via phone, email, and in-person.
- Troubleshoot technical issues and provide solutions.
- Install and configure computer hardware and software.
- Monitor and maintain computer networks.
- Manage user accounts and access rights.
- Ensure security of data, network access, and backup systems.
- Perform routine maintenance and system upgrades.
- Maintain and repair computer hardware and peripherals.
- Research and recommend new technologies.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 1 year of experience in IT support, newly grads are welcome to apply
- Knowledge of computer hardware and software.
- Familiarity with network security and data backup/recovery.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Ability to work under pressure and meet deadlines.
- Flexibility to work overtime as needed.
