Company: Union Bank of the Philippines
Position: Talent Capability Officer
Office Location: UB Plaza - 14F Pasig
Job Summary: This role manages the overall execution of learning programs within the Customer Service Academy, which includes both the Customer Service Group and Branch Operations. The position ensures smooth coordination, facilitation, and monitoring of learning initiatives aligned with business goals. It also contributes to the continuous improvement of training content and learner engagement strategies. The role works closely with stakeholders to ensure learning effectiveness and operational readiness.
Duties And Responsibilities
- Coordinate and support the rollout of learning programs for Customer Service and Branch Operations.
- Facilitate training sessions and workshops as needed.
- Monitor attendance, completion, and feedback for learning activities.
- Assist in the development and enhancement of training materials.
- Liaise with internal stakeholders to align learning initiatives with operational needs.
- Track and report learning metrics and outcomes.
- Provide logistical support for virtual and in-person training sessions.
- Maintain learner records and documentation.
- Support post-training evaluation and follow-through activities.
- Contribute to process improvements in program delivery and learner experience.
Required Skills
- Facilitation and presentation skills
- Program coordination and project management
- Communication and stakeholder engagement
- Data tracking and reporting
- Content development and instructional design (basic)
