Customer Service Associate

Job Type   /   Job Level

Full-time   /   Fresh/Entry Level

Company Location

Philippines

The Role

What you'll be working on

Liaise with customers for post-sales enquiries, including delivery updates and taking product and service feedback.
Communicate with customers and suppliers for any warranty claims regarding products.
Administrative and support services.
Coordinate with the warehouse regarding shipment of goods and any inventory issues.
Maintain a strong and positive relationship with all customers, and ensure swift fulfilment of all customer needs.
Keep an eye on order status and keep customers updated
Use our internal systems (Freshdesk, W3APP, Shopify) and keep records up to date
Assisting senior project managers with the preparation, compilation and presentation of larger commercial fit-out projects.
Keep a professional, helpful, and positive tone in all customer interactions
Work with suppliers to sort out issues and manage warranty claims
Stay on top of open tasks and follow through without needing a lot of hand-holding.

Ideal Profile

What were looking for

Open to fresh grads or up to 5 years experience in customer service (retail/sales)
Strong English communication skills, both written & spoken
Confident with MS Office & spreadsheets
Solutions-driven mindset
Friendly, proactive, and great at building relationships
Organized multitasker who thrives in a team or independently
Flexible and ready to take on new challenges
A team player whos adaptable and happy to jump in where needed.

What's on Offer?

Jobs in Philippines » Jobs in Manila, National Capital Region, Philippines » Customer Service Associate

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