Roles And Responsibilities
Major Responsibilities
– Maintain the site in neat and good working condition at all time; including: maintenance, security guard services, cleaning services, landscaping, disinfection and so on.
– Ensure the site security services with client policy/guideline and good working condition at all time
– Ensure all JLL regional works are completed on time to a high standard
– Ensure all maintenance work orders are completed on time to a high standard
– Proactively engage to ensure that on site client’s expectations are met
– Ensure that vendor procurement comply with agreed client procurement guideline
– Matters assigned by the supervisor
– Onsite support
– Across Site support and Good Team support
– Good oral and written communications
– Problem-solving and decision-making
– Responsible for event support
– Provide assistance to the Team as required
– To act as a back-up to Team in case of emergency / requirement
Others
– Documentation preparation such as daily reports, Weekly Report and Monthly Management Report
– Participate in emergency evacuation procedures including crisis management and business continuity
– Other potential ad-hoc work assigned by line manager or client
Serving on the front lines of customer service
Are you a people person who can make daily interactions such a breeze?
In this role, you’ll be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression.
Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behavior.
You will spend each day looking at how you can maintain and improve the front office.
Being at the heart of the business
Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers, call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations.
Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, you’ll be expected to develop policies and procedures needed for all functions in the reception. You will also take part in managing with expense control for pool driver, messenger, office supplies, office phone, conference rooms, catering, events, coordination, and others.
